Don't be tricked by the modern, redesigned lobby and posh exterior. Hotel Carretero is OK at best. The hotel appears pretty old, from our room -- we actually viewed two rooms as they initially assigned us the wrong one -- to the dining hall/restaurant and everything else. Poor attention to detail is everywhere -- chipping paint, uncomfortable beds, dirty hallway carpet, basic linens. The front desk was always a crazy scene whenever we were there -- the attendants weren't always sure of answers and constantly had to interrupt each other's conversations to determine a group answer. Everyone is nice enough, so that's a good thing. A handful of workers spoke English and were always very pleasant. The "spa" is not much of a spa, with its unorthodox massage table to the cheap linens, ambience and lighting, but the massage was technically OK. We dined at the hotel's restaurant twice -- once for a late lunch and the other for breakfast. Lunch was edible, but lacked any special refinement. I ordered a chicken entree that arrived completely smothered in cream and in barely cook sliced onions. Breakfast buffet was average, and there was a decent variety. Overall, Hotel Carretero is masking as a high-end boutique with all its nice pictures and a good branding campaign, but it's really an old hotel that needs major polishing in every category.