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Reviews of One Palm Tree Villas by SMTL Properties

3 out of 5
One Palm Tree Villas by SMTL Properties
Newport Blvd., corner Resort Drive, Newport City across NAIA Terminal 3, Pasay, Manila

Reviews

6.0
Rating 10 - Excellent. 9 out of 39 reviews" "
Rating 8 - Good. 5 out of 39 reviews" "
Rating 6 - Okay. 10 out of 39 reviews" "
Rating 4 - Poor. 6 out of 39 reviews" "
Rating 2 - Terrible. 9 out of 39 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joeymark S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and accommodating Room is nice and clean.
Stayed 1 night in Mar 2024

2/10 Terrible

Brandyn

Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance.
Photo looked nothing like the photo at booking “ oh you ordered the standard room “ no sound on the tv, rundown, fridge never cooled down . Best thing was location to the airport. Walking distance.
Stayed 1 night in Dec 2023

2/10 Terrible

Damon

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was horrible, the television didn't work, bed was so uncomfortable, my back still hurts. They should close this place down. I had ro book another room for my last days.
Stayed 8 nights in May 2023

2/10 Terrible

Visitacion

Stayed 3 nights in Apr 2023

2/10 Terrible

James

Disliked: Staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Jani

Stayed 1 night in Feb 2023

10/10 Excellent

Gertrudes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Studio in the City
I enjoyed staying in this facility. Location is close to everything including the airport. It is a gated facility with Security and CCTV everywhere. The Staff are very nice and responds immediately to all my needs. Communication with the caretaker is great. I will definitely come back. Room has a small kitchen equipped with utensils/rice cooker/hot water pot. With microwave and fridge. Hot shower is a plus (in and out though 😁). All in all I am very satisfied with my stay.
Stayed 2 nights in Nov 2022
Response from Lina on 9 Jan 2023
Thnk you for staying with us. We appreciate your feedback!

4/10 Poor

Nancy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was not happy with the place. The place is very different from the pictures online
Stayed 1 night in Oct 2022

6/10 Okay

Mark

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I was overall happy with my stay. I had couple issues but hotel was very quick to respond and make things good.. i felt comfortable and safe there also.. All staff was supportive and responsive to my questions and needs. I'll definitely book there again in future and do recommend staying there.
Stayed 6 nights in Nov 2019
Response from Lina on 13 Nov 2019
Thank you for staying with us. We really appreciate your feedback!

8/10 Good

Ewe Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay n staff friendly. Except that they are very stiff about late check out as my flight was at night n have to checknout by 12noon.
Stayed 3 nights in Mar 2019

10/10 Excellent

Daniel J., Rode trip with wife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Shall Return
Excellent stay & will definitely return to One Palm Tree Villas on future stays in Pasay City Manila
Stayed 1 night in Mar 2019
Response from Lina on 25 Apr 2019
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Thomas, Pnomh Penh

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Airport departure for one night.
Good location for one night only.Bed is not comfortable ,TV does not work.no services
Stayed 1 night in Mar 2019

4/10 Poor

Jimmy

Disliked: Staff & service, property conditions & facilities
Make sure everything works before you rent it!
4 channel on the TV
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good sleep after 24 hours of traveling
Overall is was a pleasant stay the shower was bit dangerous as the door swings into the shower and very low to the floor so im squashed in the corner trying to open the door after a shower only to nearly cut my toe off ,good view from the balcony and close to airport ,staff was nice and helpfull no problem checking in despite other reviews we saw just remember to call in advance if you get a late flight like we did. Would happily stay again
Stayed 1 night in Jan 2019
Response from Rissa on 28 Jan 2019
Dear Sir/Madame We’ll try to change the door opening in the bathroom. Thank you

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that there's no front desk or a direct contact person to ask about our reservation. We were moved from one building to another. I like, because it felt safer and very convenient to the airport. Best place to stay, but lack of communication.
Stayed 1 night in Jan 2019
Response from Lina on 26 Jan 2019
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Paid almost double then I normally pay in condos b,c,d , because it was advertized as more luxurious.Was ground level beside busy main road, so very noisy, and exhaust fumes went straight through air conditioning.Moved the next day to the cheaper suite with no discount.
Stayed 4 nights in Dec 2018

6/10 Okay

Bansun

Liked: Cleanliness, property conditions & facilities, room comfort
had a little hiccup on check-in. waited for a while for the caretaker to drop by. Room was exactly as advertised. Internet speed was surprisingly fast. Love the location.
Stayed 2 nights in Nov 2018
Response from Lina on 4 Dec 2018
We appreciate your feedback. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good price and good location
Very near the pedestrian Bridge of Naia terminal 3 airport. Convenient
Stayed 1 night in Nov 2018
Response from Lina on 13 Nov 2018
Thank you for your good review.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Condo with a lot of potential.
This little space is very homey. The decorations and quilted bedding make it super cute and cozy. The apartment has a fridge, AC unit, and kitchenette. The biggest problem was cleanliness. There were many cockroaches, ants, and beetles throughout the space. The sheets weren't very clean either. The AC unit seems old as it would turn off every 20 minutes or so (I think due to overheating). This could be a really great place to stay with just some basic updates and improvements.
Stayed 1 night in May 2018
Response from Clarissa on 21 Jun 2018
Thank you for believing in us. The cleaner assigned to your unit was given demerits for not doing her job. We have ordered a door sealant to secure the units from pest coming outside.

2/10 Terrible

William, Montana, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not stay at One Palm Tree Villas
I booked a room at One Palm Tree Villas but after a very long wait for our contact to meet us with the key, we were taken across the road to the Sarasota and shown to our room. It was a dump and we both didn’t even want to sit down so we left. The owner did say we would get a refund though,
Stayed 2 nights in Apr 2018
Response from Rissa on 8 Aug 2018
Dear William, I am sorry, but you must have forgotten to reply to our email regarding your expected time of arrival . All guests are being assisted personally by our caretakers and they were also waiting for you. I was informed that you just left without a word. We have 14 units in the vicinity where you can choose among the available ones.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY
There a lots of apartaments in One Palm Tree Villas and it is probably confusing. There are 4 buildings: A, B, C & D in this "One Palm Tree Villas" complex. The room we got, was in cluster D, seventh floor, room 7a. Not even one photo of this property tell you anything about this room. Becouse... it's completlty diffrent room. It's dirty: bed and bathroom full of hair. We needed to wash and dry (at least there was a washing mashine and a dryer in the room) our sheets before we decided to use them. No toilet paper. And the bed was in a crazy antresole (the air con did not reach the upper part of the room). Don't waste your time and go to for example: Holiday Express Inn.
Stayed 1 night in Feb 2018
Response from Rissa on 4 Aug 2018
I am sorry, but you have an anonymous identification , to which we can't verify the authenticity of your claim in this review. We have served thousands of guests who kept coming back to our facility but were to busy to give reviews. All units have different interior designs and are classified according to your reservations. We don't offer use of washing machine for guests personal use, unless requested. We provide free of charge basic toiletries like toilet paper, shampoo, bath soap, toothbrushes and towels . You can always call our caretakers for refill and assistance.

10/10 Excellent

Adnan , Toledo, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel good location
Nice hotel apartment, great location. Owner was extremely nice and upgraded us. we have the bedroom unit and it is very spacious.
Stayed 1 night in Jan 2018
Response from Clarissa on 7 Feb 2018
Thank you for staying with us. We appreciate your feedback. God bless you.

6/10 Okay

Lourdes

Disliked: Staff & service
Anti dengue
Corner unit is a plus, though need to have it spray with mosquito repellant and bathroom smells bad.
Response from Rissa on 4 Aug 2018
December and January are months when mosquitoes tribe here in the Philippines. We regularly treat them when cleaning. Also we provide odorless insect repellants stashed underneath the kitchen cabinets for our guests use. You must have opened your balcony inviting insects to come to the unit. All our guests are being assisted by our caretakers during check in .If not satisfied with the unit, you could have politely ask them to clean up to your standards. The cleaner assigned to your unit got demerits for the review and promised to do better.

2/10 Terrible

Steve, indiana

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stay away from this Hotel
Had to beg for towels every day. They on y change your bed every 3 to 4 days. Bugs were terrible. Got bitten while sleeping every night. No English tv. I was told if I wanted clean linemen everyday I had to pay extra. This is the hotel from Hell!
Stayed 15 nights in Nov 2017
Response from Rissa on 20 Dec 2017
For clarification, we are not a hotel. We are leasing condos and extending hospitality by providing our guest the basic needs for a comfortable stay. To keep one’s privacy, we clean the unit only upon request for free. We are deeply saddened that after all the effort and extra services we provided for this guest, he was not satisfied as he is not well. We changed his bed to a special bed for his comfort, cleaned his unit upon request and provided clean towels and beddings. Ironically, this guy is complaining because he does not know how to keep the place clean. Leaves their unfinished food everywhere, spills liquid on the floor,doesn’t bother to throw their garbage, naturally inviting bugs to come to the place! He was complaining and yet he extended his stay in that unit.

6/10 Okay

Nora, San Diego

Good , courteous staff, close to restaurants and airport
Stayed 2 nights in Dec 2017
Response from Clarissa on 13 Dec 2017
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

madis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope
If you dont like sleeping then this place is perfect for you thanks to a very noisy AC, without it you will probably boil during the night :D. If you like to be stressed after a long flight as in to find out its not a hotel but a condo complex after arriving there with a taxi and security guards have no idea who you are. Call bunch of random numbers and then finally someone came after a long time to let us in. If you like tens if not hundreds of strangers all kinds of colour hair in your bed that this place is perfect for you too :). We literally left before our paid time there first time in our lives as sleep is important to have a productive life and that place was just ....
Stayed 7 nights in Sep 2017
Dear Sir: Our apologies if you felt that way. Most inverter type aircon here in the Philippines are not as silent as those made in your country. So far, you are the only one who made such comment and we will look into it and have it replaced if needed as soon as possible.We try our best to make our guests comfortable, and had you called our attention while staying in the condo we could have immediately transferred you to another unit. We offer a very reasonable rate compared to our neighboring 5 star hotels thus frequent travelers stay with us on a regular basis. We are just lucky to have a location which is most accessible and affordable to appreciative guests flying in and out of the country.

6/10 Okay

Pui Yim Boogie

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Rogier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Netjes verzorgd en goede begeleiding
Kwam hier voor een tussenstop , netjes verzorgd en goede begeleiding gehad door de gastvrouw die je moet bellen voor in te checken . Ligging is zeer gunstig to terminal 3 , grote mall is ook op loop afstand waar je heerlijk kan eten , zeker een aanrader als je na een lange reis 1 nachtje wilt bij komen
Stayed 1 night in Dec 2019
Response from Lina on 13 Feb 2020
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Anders

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Mycket svårt att få tag på personal. Dom glömmer och dom dyker inte upp. Fick inte nya handdukar på en vecka trots att vi bad om det.
Stayed 7 nights in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They cancelled the reservation without notice. After 40 minutes call with hotels.com they reprotected me on another room
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Amenities
Die Lage ist Super und saubere Gegend. Das Auffinden war nicht so einfach. Die Secure schickte mich woanders hin obwohl es ihre Arbeitsstelle war.Die Nacht war laut vom Straßenlärm es war im Block D, 7 Stock. Sehr schlecht und laut die alte Klimaanlage. Haare auf den Boden, sonst alles ok!
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Jan 2019
Response from Lina on 19 Jan 2019
Thank you for staying with us!

2/10 Terrible

KAZ, japan

Disliked: Cleanliness, staff & service, property conditions & facilities
no toilet paper have to call local keyholder
Stayed 2 nights in Nov 2018

8/10 Good

jean-louis

Aside from issues on checking in, the hotel was nice and pleasant
Stayed 2 nights in Sep 2018
Response from Lina on 15 Sept 2018
Thank you for staying with us.

8/10 Good

つっちゃん, 日本 鳥取県

Liked: Cleanliness, property conditions & facilities, room comfort
旅行最後の宿泊に最高
空港に近いホテルを願って、初めて宿泊を致しました。まるでハワイのコンドミニアムのようで、キッチン、洗濯機、乾燥機まで設置されており、洗濯して帰国することができました。
Stayed 1 night in Dec 2017
Response from Rissa on 4 Aug 2018
Thank you for staying with us Hope to see you again when you return to the Philippines