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"Very nice"

"Overall, the hotel was accommodating and pleasant, but none of the staff seemed particularly engaged or interested in making an effort to be cheerful. The restaurant Smeraldi's did not have appropriate cleanliness standards, and we left mid-meal."

"The Queen Mary is conveniently located to the cruise. You have to be a history buff to truly enjoy the hotel. The staff were friendly and helpful and the hotel offered plenty of options of things to do. We arrived early and they stored our bags until it was time to check in, which they allowed us to check in early. I enjoyed that the Queen Mary has a strict 10:00 pm cutoff policy for noise levels. The only downfall is you can't control the temperature of your room as my room was extremely cold. I ended up getting extra blankets and a comforter which helped tremendously."

"The gent who checked us in was polite and efficient. The room was clean, but did have a slight odor. Our only issues were that the bed has a metal “skirt” that would make a LOUD noise anytime anything so much as bumped it. Including the first I sat down on the bed. The supplied towels were particularly thin. And for some reason, not replaced after we had showered. We had to request new towels on our third night there. "

"Yes it was and yes pet friendly. "

"It's a very nice hotel! Convenient location and helpful staff, he changed our rooms from king to queens so we could all be on the same floor."

"It’s my third time staying at the Sheraton and the service/stay was great as usual. We came for the Fan Fest held at Universal so it’s close proximity and free shuttle service to the park keeps us coming. The staff is great .Jerry checked me in and was super gracious. Housekeeping incredibly kind. Will definitely stay again."

"Parking was horrible had to pay 300 for 4 days no breakfast over priced for nothing to be included room never got cold was humid never again"

"Very clean amazing staff"