Front of property
Check availability

Reviews of Townhouse Hotel Manchester

4 out of 5
Townhouse Hotel Manchester
101 Portland Street, Manchester, England

Reviews

8.4

Very good

Rating 10 - Excellent. 485 out of 1001 reviews" "
Rating 8 - Good. 327 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Always choose this hotel for its friendly staff, location and comfort!
Stayed 1 night in Apr 2024
Response from Kate - FO Manager on 17 Apr 2024
Hello Julie, Thank you very much for your review, we appreciate your feedback. I will make sure to let the team know. We would love to welcome you back any time. Kind regards,

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, incredible location, highly recommended.
Stayed 1 night in Apr 2024
Response from Natasha on 6 Apr 2024
Hi Timothy, Thank you so much for your 5 star review! We appreciate you feedback and we hope for you to stay again soon. Natasha - Operations Manager

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architectural aspects of the hotel is grand! Something to admire. The staff, everyone was soooo lovely, welcoming, pleasant and kind. Chris was made to be in the position of his role, he is just such a lovely, lovely receptionist and helpful (we could do with him working in the NHS). The bedroom was really a home from home, it was soooo lovely, clean, pleasant and tidy. The breakfast; OMG, there was a wide selection of continental and traditional British cooked breakfast…delicious! We spent 2 nights one break with my parents for my mum’s birthday and this enhanced and exceeded our expectations. All your local amenities and bus routes are in very close proximity to the hotel. Big thank you all 😊
Stayed 2 nights in Mar 2024
Response from Natasha on 2 Apr 2024
Hi Ruth, Thank you so much for your review and for your feedback. We appreciate it. We will be sure to let Chris know about his name mention. He is however our General Manager, but glad he is leading by example. We are glad you enjoyed your stay and we hope to welcome you back soon. Natasha - Operations Manager

10/10 Excellent

Jayne, COVENTRY

Stayed 1 night in Mar 2024
Response from Natasha on 14 Apr 2024
Hi Jayne, Thank you for your review! We are glad you enjoyed your stay with us! Natasha - Operations Manager

10/10 Excellent

Stephanie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great customer service and within in walking distance of many businesses.
Stayed 2 nights in Mar 2024
Response from Natasha on 23 Mar 2024
Hi Stephanie, Thank you so much for your review! We are glad you enjoyed your stay and happy the staff met excellent customer service. We look forward to welcoming you back soon. Natasha - Operations Manager

4/10 Poor

stuart

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My advice is to shop around for a better hotel. As soon as I arrived, instead of a warm welcome I asked to pay a tourist tax. A tax I’ve never had to pay before in a UK hotel before. Surely Expedia or the hotel should have made the guest aware before booking. This was not a big issue; not annoying nevertheless. The room itself was not great, there was no sunlight from the close proximity to the building opposite making the room very dark. The bathroom was ok, but the toilet was not functional. The TV remote needed new batteries so I was unable to watch TV in bed. Annoying issues so far. The biggest issues was the noise. I barely slept during my stay. Either from people in different rooms or from people outside, screaming and shouting, bins being emptied and of course car alarms going off. I’ve learned an available lesson; not to leave it last minute to book a hotel. When you do; the Townhouse hotel is the result.
Stayed 2 nights in Mar 2024
Response from Natasha on 22 Mar 2024
Hi Stuart, Thanks for your review and for your feedback. We appreciate it. It makes us become a better business. The City tax is something that Manchester City Council bought in Last April (2023). Due to our city center location, you can unfortunately hear the noise of a busy city. We are working towards better sound proofing for this. Once again, we appreciate your feedback as we can look into these issues. ThanksNatasha - Operations Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with easy access to public transport
Stayed 2 nights in Mar 2024
Response from Lorna - Guest Service Manager on 13 Mar 2024
Good morning David! Thank you so much for the amazing 5 star review! It was a pleasure having you here and we look forward to your return! Warmest Regards

10/10 Excellent

Pauline

Travelled with family
Liked: Amenities, property conditions & facilities
Warm welcome. Helpful staff especially as I have mobility issues.
Stayed 1 night in Feb 2024
Response from Chris on 8 Feb 2024
Dear Pauline,Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,Chris Thomson General Manager

6/10 Okay

Mike

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Chris on 5 Feb 2024
Dear Thank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate you taking the time to rate your stay. We are sorry you were not able to give us more detailed feedback to help us improve our offer or services. We hope to welcome you back in the near future. Kind Regards, Chris Thomson General Manager

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reception! staff friendly
Stayed 1 night in Jan 2024
Response from Chris on 29 Jan 2024
Dear Yvonne,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is lovely and was quiet during our 3 night stay, Sunday to Wednesday. Had a couple of small issues that were dealt with and we were offered a different suite. The staff were fantastic and are a credit to the hotel. Breakfast was lovely with a nice choice. We will definitely be returning.
Stayed 3 nights in Jan 2024
Response from Chris on 29 Jan 2024
Dear Nicola,Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Excellent

Pedro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Chris on 29 Jan 2024
Dear PedroThank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 Good

RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay.
We have stayed before and were happy to return. My husband was disappointed it was no longer a menu for breakfast but a buffet. He said his was cold, I didnt have any issues. Our key cards kept de-activating so had several trips to reception to resolve this each time. We also had a plumbing issue in our bathroom just as we were going out on our second eve. This couldn't be resolved so we had to use the bathroom in the next room. Not ideal when you need the loo at 5am. No apology the next morning which was a little disappointing.
Stayed 2 nights in Jan 2024
Response from Phil (FOH Manager) on 21 Jan 2024
Hi Rachel, I am really sorry about the bathroom issue. I did offer your husband a room move but he declined and said that using the room next door was fine. Thank you for your feedback regarding breakfast, I will pass these comments on to the head chef.

4/10 Poor

Gareth

Liked: Cleanliness
Disliked: Staff & service
Most modern hotels operate with keycards to get you inside after dark and the trust that you will use the facilities as any reasonable person might. But at Townhouse they like to question you about your guests, like you are a teenager, rather than say, in your 50s. And thus Townhouse staff decided it was ok to police my life - I can't agree with that. I cannot recommend this establishment.
Stayed 1 night in Jan 2024
Response from Phil (FOH Manager) on 19 Jan 2024
Hi Gareth, Thank you for your feedback. Due to the hotel policy we can not allow outside visitors to rooms after 11pm. This is to keep hotel guests safe and also to comply with fire safety regulations. We are sorry that we will not be seeing you again. Best Wishes

6/10 Okay

Julia

Location to Palce theatre
Stayed 1 night in Jan 2024
Response from Phil (FOH Manager) on 19 Jan 2024
Thank you for your feedback.

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find in Manchester
Great find … well priced, good location, friendly and attentive staff and excellent breakfast. Nothing to fault would happily book again.
Stayed 1 night in Jan 2024
Response from Phil (FOH Manager) on 19 Jan 2024
Debra, Thank you for your valued feedback. We look forward to welcoming you back in the near future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Radiator not working in my room, so bitterly cold.
Stayed 3 nights in Jan 2024
Response from Phil (FOH Manager) on 19 Jan 2024
Thank you for your feedback.

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Convenient hotel in centre of the city. Breakfast not brilliant compared to other hotels in the city but staff pleasant and helpful
Stayed 1 night in Jan 2024
Response from Chris on 15 Jan 2024
Dear Tim,Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theatre trip with friends
Hotel in great location for theatre trip and easily walkable from Piccadilly train station. Checked in early and left our bags as rooms not ready but we didn’t expect them to be. Staff lovely and helpful throughout the stay. Rooms comfortable and clean although l little warm overnight (personally). Air con a little loud so wouldn’t have slept through. Breakfast was very pleasant and hot. Young lady in restaurant was friendly and very helpful. Only thumbs down in my opinion was the coffee ☕️. Could do with better coffee!! Checkout was as simple as check in and the team at the hotel were as pleasant as our stay.
Stayed 1 night in Jan 2024
Response from Chris on 15 Jan 2024
Dear Linda,Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,Chris Thomson General Manager

8/10 Good

charles

Business traveller
Liked: Staff & service
Reasonably priced
Dated hotel room but overall hotel was reasonably priced
Stayed 1 night in Jan 2024
Response from Chris on 12 Jan 2024
Dear Charles,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natasha on 10 Jan 2024
Hi Rob, Thank you so much for your 5 star review! We appreciate it greatly. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 Excellent

Donald

Stayed 1 night in Dec 2023
Response from Natasha on 10 Jan 2024
Hi Donald, Thank you so much for your 10 star review! We appreciate it greatly. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chris on 8 Jan 2024
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Excellent

Raymond

Stayed 3 nights in Dec 2023
Response from Chris on 8 Jan 2024
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Excellent

Micheal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property. Very welcoming staff, less than 10 minutes from Piccadilly gardens for a nice meal or shopping. The rooms are spacious and comfy. The breakfast is delicious, buffet style with many options.
Stayed 1 night in Dec 2023
Response from Chris on 8 Jan 2024
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Excellent

Lucy

Travelled with partner
Loved it
Stayed 1 night in Dec 2023
Response from chris on 1 Jan 2024
Dear Lucy,Thank you for the 5 out of 5 review for your recent stay.We look forward to welcome you back in the near future to the Townhouse.thanksChris

6/10 Okay

Jason

Stayed 1 night in Dec 2023
Response from chris on 1 Jan 2024
Dear Jason,thank you for your review after your recent stay with us.We hope to welcome you back in the futurethanksChris

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist staff rude and didn’t respond when we said hello, floor in the room was dirty and there were stains and dust on the ceiling. Did not sleep very well as the bed wasn’t comfy and felt hard.
Stayed 1 night in Dec 2023
Response from Chris on 29 Dec 2023
Dear Anonymous,Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit. We are sorry the team member never acknowledge during the stay. I will be sharing this feedback with team to improve our service and product. we are sorry you never shared your details to allow us to investigate your room in particular. Thank you again for your feedback and I hope to welcome you back soon. Kind regardsChris Thomson General Manager

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Room was lovely, clean and spacious. Breakfast had many hot and cold options.
Stayed 1 night in Dec 2023
Response from Chris on 29 Dec 2023
Dear JodiThank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate your rating about your stay. We are glad you like the room.We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Natasha on 13 Dec 2023
Thank you for your review! We hope you enjoyed your stay with us .

2/10 Terrible

Wendy

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Myself and my partner stayed over night at the townhouse Hotel 101 portland Street Manchester M16DF on Monday the 4th November 2023. We checked into the hotel at 4pm and was allocated room number 117, as soon as we entered the room we set the heating system to 24 degrees and the portable radiator to full so when we came back into the room later on that evening the room would be nice and warm. We came back to the room between 10 - 10.30pm and the room temperature was freezing, it felt like a fridge. For some reason the heating system and the radiator had both turned off. We tried to re set the heating and when we retired to bed we had no choice but to sleep in our clothes, we struggled to sleep as we were to cold, it was the most uncomfortable sleep due to the room temperature. Again waking up in the morning and the room temperature was still freezing. It actually was warmer in the corridor than it was in our room. As we went to check out at reception We spoke to the receptionist on duty and placed our complaints and concerns, she apologised to us and she reported the issues to the hotel manager.
Stayed 1 night in Dec 2023
Response from Natasha on 13 Dec 2023
Hi Wendy, Thank you for taking the time to write a review! We appreciate your feedback. I apologize for the inconvenience and the unfortunate temperature problem you went through during your stay. The issue was indeed handed over to the manager and we are now following up on this with our maintenance team. Thanks Again

4/10 Poor

Sioux

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were lovely and accommodating but the facilities and rooms are very tired and need a refit.
Response from Chris on 8 Feb 2024
Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit regards out listed property. I will be sharing this feedback with team to improve our service and product.Thank you again for your feedback and I hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we have stayed in, in Manchester
Best hotel we have stayed in, in Manchester with a very spacious room and the bed and pillows were very comfortable.
Stayed 1 night in Dec 2023
Response from Natasha on 7 Dec 2023
Hi John, Thank you for your 10 star review! We are glad you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with this hotel. Will certainly book again. Everything perfect.
Stayed 1 night in Nov 2023
Response from Natasha on 6 Dec 2023
Hi Robert, Thank you so much for your 10 star review. I am glad you enjoyed your stay with us and we look forward to welcoming you back.

8/10 Good

Chris

Stayed 1 night in Dec 2023
Response from Natasha on 6 Dec 2023
Hi Chris, Thanks for your review! We are glad you enjoyed your stay and we look forward to welcoming you back.

10/10 Excellent

james

Stayed 1 night in Nov 2023
Response from Natasha on 6 Dec 2023
Thank you for your 10 star review! We look forward to welcoming you back soon.

6/10 Okay

Shaun

Travelled with partner
Our room was freezing. No heating on the coldest night of the year so far. Even though the room was perfectly comfortable our stay was ruined by the freezing temperatures. Reported to staff the following morning but they didn't seem bothered.
Stayed 1 night in Dec 2023
Response from Natasha on 6 Dec 2023
Hi Shaun, Thank you for your review! I apologise for letting you down and for the inconvenience caused by the temperature in the room. We will be sure to pass this onto the correct teams to get this rectified. If you did want to follow up on this, please feel free to contact me directly.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and price
Stayed 1 night in Nov 2023
Response from Paul on 30 Nov 2023
Its all about Location, Location, Location Brian. Thank you for choosing the Townhouse Manchester and we look forward to seeing you again soon.Best wishes,Paul & Team.

10/10 Excellent

Mr. P

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, very high standard
Stayed 1 night in Nov 2023
Response from Natasha on 28 Nov 2023
Hi Mr P, Thank you for your 5 star review! We are glad you enjoyed your stay with us and we look forward to welcoming you back soon.

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Manchester
Really good stay in centre of manchester.
Stayed 1 night in Nov 2023
Response from Natasha on 28 Nov 2023
Hi Jamie, Thank you for 10 star review! We are glad you enjoyed your stay with us and we look forward to welcoming you back.

6/10 Okay

William

Stayed 1 night in Nov 2023
Response from Chris on 23 Dec 2023
Dear William,Thank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good Location
The hotel was in a really good location, nice and central.
Stayed 1 night in Nov 2023
Response from Natasha on 23 Nov 2023
Good Morning, Thank you so much for the nice review!We hope to welcome you back sometime soon. Thanks

2/10 Terrible

Sam

Stayed 1 night in Nov 2023
Response from Natasha on 7 Dec 2023
Hi Sam, I am sorry to see your review. If there is something you would like to discuss please contact me personally.

8/10 Good

Anna

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Pleasant but room for improvement
The reception staff were lovely and I felt welcomed immediately. The hallways were nice and look like they've recently been redone. Due to the age of the building the flooring in the corridor on level 2 was rather uneven and that coupled with a busy patterned carpet made it a bit of a struggle for me (I have a balance disorder so am especially aware of such things but could be a challenge for older people or those with other mobility issues too). The room itself was comfortable though could do with some TLC the table was broken (I told reception on check out) and a lamp bulb was loose or broken. The bed and pillows were comfortable but the carpet very mucky and tatty. Looks like it is mid way through a make over. As my room was on Portland Street it was rather noisy throughout the night but it wouldn't put me off staying again especially as the staff were so pleasant and I felt safe as a lone female. Stayed in room 205.
Stayed 1 night in Nov 2023
Response from Natasha on 18 Nov 2023
Hi Anna, Thank you for your review! We appreciate your feedback. Glad you enjoyed your stay with us. I have let the correct departments aware of your comments so that they can look into this and get it rectified. We look forward to welcoming you back again. Natasha & Team

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Natasha on 18 Nov 2023
Thank you for your review! We look forward to welcoming you back

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good location.
Stayed 2 nights in Nov 2023
Response from Natasha on 16 Nov 2023
Thank you for your review! It is much appreciated

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No one on reception at check in and had to wait five minutes or so which is a minor inconvenience but not welcome after a long day’s work hence 4/5
Stayed 1 night in Nov 2023
Response from Paul on 16 Nov 2023
Thank you for the review Richard. Apologies regarding the minor inconvenience on check-in. Hope to see you again next time you visit Manchester.Best wishes,Paul & Team.

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall brilliant property with an amazing Bed and shower we had a really good time over the weekend and will definitely be returning. My only let down would of been the aircon but it was good to see a toasty room rather than a cold one :)
Stayed 2 nights in Nov 2023
Response from Paul on 16 Nov 2023
Thank you for the lovely review Nathan. It was a pleasure to have you with us and we are looking forward to welcoming you back again soon.Best wishes,Paul & Team.

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel my go to hotel for Manchester stay over
Stayed 2 nights in Oct 2023
Response from Paul on 16 Nov 2023
Thank you for the 5/5 review Stuart...come back soon!!!Best wishes,Paul & Team

10/10 Excellent

christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, modern if a little worn but nothing that makes a difference. Great bed and pillows. Good breakfast and not too busy
Stayed 1 night in Nov 2023
Response from Paul on 8 Nov 2023
Thank you for the fantastic 10/10 review Christopher. I am so pleased you enjoyed your stay and look forward to welcoming you back again soon.Best wishes,Paul & Team.