Ratings based on 3,140 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
60% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 22-Oct-2016
I found this hotel to be very nice. The lobby is very impressive which gave it a good first impression for me. The room was clean and perfect for me and my son. The staff were friendly and helpful. The hotel is perfectly situated for the city centre. The only negative is the parking situation, even though it was only 100 yards from the hotel it was £15.50 for 24 hours which I didn't expect. The only other note I'd make about my stay is that if you are a light sleeper, ask for a room at the rear of the hotel, as although it didn't wake us up, the noise from the street was quite loud when we went to bed at around midnight.
2out of 5
by A verified traveller from SE England

Beautiful building let down by underinvestment

Posted 19-Oct-2016
Pros: Staff, Building, Location, Cost
Cons: Noise, broken equipment.
Beautiful building, great staff but wont go again. Central location, inexpensive but Wifi didnt work, No TV remote, hardly any sleep due to very noisy air conditioning unit below my room. Breakfast meh Everything is done on the cheap, but too much and underinvestment lets it down.
5out of 5
by A verified traveller from Cardiff


Posted 16-Oct-2016
Enjoyed staying there will go back,the experience was pleasant and the decor was grand.loved the feel of the place
3out of 5
by A verified traveller from leeds

Central hotel

Posted 12-Oct-2016
Pros: Location
Cons: Beds
Location: Good location ,central , restaurants , shops all close, walking distance to Palace Theatre and Railway Station, good transport links ,
Hotel, Old and Traditional , lovely interior, rooms nicely furnished, could do with new beds, lot of creaking floors above us, and the noise of water running, due to old plumbing, but as its an old hotel it's to be expected. Breakfast was disappointing, all cold , we were late down ,9.30 ( breakfast finishes at10 ) but I think it should still be kept hot ,
4out of 5
by A verified traveller

It's a bargain

Posted 07-Oct-2016
Classic old hotel with the beautiful lobby, yes the elevators are small and there is no air conditioning in the rooms, so maybe avoid during a summer heatwave. For the price, it's excellent
3out of 5
by A verified traveller from norwich

Hotel close to city centre

Posted 03-Oct-2016
Pros: Character
Cons: Room was cold
Hotel in the city centre close to buses and trams and restaurants
1out of 5
by A verified traveller from San Francisco

So much potential

Posted 02-Oct-2016
This hotel was probably very nice at some point in its life but is now disgusting. We had a room that was so pungent with the smell of midew and mold that I had to breath through my shirt while I was inside. The phone didn't work and the staff was complicit with the many flaws of my stay. It seems like their clientele are people looking to stay for as cheap as possible so the staff is always watching their backs and in turn just being rude to everyone.
4out of 5
by A verified traveller from Newcastle

Great Location, Good Value for Money

Posted 02-Oct-2016
Hotel is in a great location, was less than 15 min walk from Victoria station and 5/10 min walk from Piccadilly station. Near shops and restaurants and music venues. The staff were all lovely and especially still friendly when we came back at 5am after a night out which they could've been annoyed about. Room was clean and spacious. Our room was stated as without a window but still had a skylight window which we weren't expecting. Overall a good experience would stay again and good value for money.
5out of 5
by A verified traveller from Manchestet

Lively hotel enjoyed my stay.

Posted 02-Oct-2016
Had a great time went to the barsat the hotel that was great.
2out of 5
by A verified traveller

Hotel is awful

Posted 26-Sep-2016
If you have any option to stay in another hotel - just do it! Hotel is old, smells bleach, terrible visitors, no security.