Tired hotel, average customer service
A disappointing one night stay on a business trip. At peak check in time, only two people on the desk and with a lengthy check in for one guest, a queue developed. That's receptionist then disappeared leaving just one person on the desk and you could clearly see he was in the back room on a computer, deciding to do that whilst leaving guests waiting. At least one member of reception staff twice walked past the desk, looked at the queue and ignored it (also to go into the back when she proceeded to have a chat with the first receptionist who disappeared!
Didn't appear to be any senior staff around to take control or recognise this poor service.
Room I had was windowless (that was advised at booking) which wouldn't have been an issue if the air con worked properly, but it didn't. It was noisy and ineffective and the Wi-Fi was abysmal.
Shame, because the location is great - close to City centre and Piccadilly train station and central interior and stair cases are wonderful and could be a fantastic centre-piece but its immediately forgotten when the service is poor and close-up, everything looks a bit tired.