Ratings based on 2,946 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
61% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Nottingham UK

City centre hotel

Posted 27-May-2016
Pros: Faded grandeur
Good location - close to city centre and easy walking distance to Etihad Stadium. Room small but clean and reasonably comfortable. Plenty of places nearby if you don't want to pay for hotel breakfast. Long queue for check in - very busy at the time and only three staff on the desk. Bar open late.
5out of 5
by A verified traveller from Vietnam, Hanoi

All things are satisfied.

Posted 23-May-2016
1. Breakfast buffet is wonderful. eat it and eat it again. 2. The old and clean hotel is great to feel manchaster's own mood. 3. It is nearby the center of downtown. it's convenient to go to a lot of pub and visit other locations.
3out of 5
by A verified traveller

Excelente ubicacion

Posted 18-May-2016
Excelentesimanente ubicado, en oleno centro de la ciudad. Se accede caminando a todos lados. El hotel de afuera no tiene buen aspecti pero por dentro es prolijo y limpio. Es un hotel muy antiguo y algunas habitaciones no tienen ventanas. Algo ruidoso. Recomendable teniendo en cuenta precio calidad. Volveria.
2out of 5
by A verified traveller

Tired hotel, average customer service

Posted 16-May-2016
A disappointing one night stay on a business trip. At peak check in time, only two people on the desk and with a lengthy check in for one guest, a queue developed. That's receptionist then disappeared leaving just one person on the desk and you could clearly see he was in the back room on a computer, deciding to do that whilst leaving guests waiting. At least one member of reception staff twice walked past the desk, looked at the queue and ignored it (also to go into the back when she proceeded to have a chat with the first receptionist who disappeared! Didn't appear to be any senior staff around to take control or recognise this poor service. Room I had was windowless (that was advised at booking) which wouldn't have been an issue if the air con worked properly, but it didn't. It was noisy and ineffective and the Wi-Fi was abysmal. Shame, because the location is great - close to City centre and Piccadilly train station and central interior and stair cases are wonderful and could be a fantastic centre-piece but its immediately forgotten when the service is poor and close-up, everything looks a bit tired.
1out of 5
by A verified traveller from london

Don't ever book if staying in Manchester.

Posted 14-May-2016
There are far better hotels that are cheaper and have a lot more facilities.
3out of 5
by A verified traveller from South Carolina, USA

Beautiful Hotel

Posted 10-May-2016
This is definitely a beautiful hotel. It is very picture worthy. I am from the US and was just visiting the area shortly. Ionly wish my experience there was as nice as the pictures. I had to pay twice for my stay. I used Hotels.com for my first reservation and received a confirmation number. The hotel had no record of the reservation. After 1 and a half hours waiting g to straighten things out, I reserved directly through Expedia the second time and paid AGAIN. This time the hotel recognized the reservation. What a nightmare.
3out of 5
by A verified traveller from Hong Kong

VALUE FOR MONEY, GOOD LOCATION IN CITY

Posted 08-May-2016
Pros: LOCATION
Cons: UPDATE THE HARDWARE, ROOM ITS VERY OLD
Location: JUST FEW STREET NEXT TO CHINA TOWN, AND 10MINS TO WALK TO A SHOPPING MALL AND CITY CENTER!
GOOD LOCATION IN CITY VERY NEAR THE TRAIN STATION, MANY DINING AREA AROUND HOTEL, AND CLOSE TO THE FREE SHUTTLE BUS STOP!! ROOM ACCEPTABLE, ITS VERY OLD BUILDING, I THINK THAT NEED TO RENOVATION IN COMING FUTURE
3out of 5
by A verified traveller

Historic building in need of amenity update

Posted 08-May-2016
Pros: The location is fantastic, everything I wanted to visit was in easy walking distance. Perfect.
I was booked into a turret room which was similar in scale to a cupboard. Fortunately the heating was jammed on so it was like a sauna cupboard and I was moved to another slightly larger room. That was all good, but it was on a smoking floor. Amazed hotels still have smoking rooms! I must have made a mistake with my booking request I guess. The building is amazing but everything in the room was tired, from the taps that you have to hold down so the entire unit doesn't turn and the slow leak that leaves the floor wet. But it is budget accommodation after all. It took 30 minutes to get to the ground floor because one of the lifts was faulty and I couldn't summon the other because it was stuck on going down. Staff were kind and helpful.
4out of 5
by A verified traveller

Posted 29-Apr-2016
Beautiful old hotel very pretty the staircase was amazing. Room we had was lovely and we'll presented
2out of 5
by A verified traveller from London

Impressive architecture of the hotel, room average

Posted 27-Apr-2016
Pros: The staircase
Cons: Noise problems addressed effectively
Location: good central location
Noises from surrounding rooms, and from outside, made sleep difficult.