Ratings based on 187 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Alexandria, Virginia

Best Place at Port Pollensa

Posted 17-Sep-2016
Pros: Location, staff, and cleanliness.
Cons: The food service needs some improvement, it seems that it is mostly designed for its English clients, something common in beach areas in Spain.
Location: The Pollensa Bay is beautiful and has not been destroyed by developers. From the Port you can take public transportation or local tours or rent a car
I had a very good experience at the Hotel as well as its location. Port Pollensa is one of the best areas left in Mallorca since the development of the beach areas has ruined so many. I will go back as soon as I can.
3out of 5
by A verified traveller

Posted 15-Sep-2016
Cons: All was fine except for manager and staff on reception who were rather rude and miserable.
I chose this hotel as we've stayed here before. We were made to feel like second class citizens by the reception staff. Although we had paid extra for a sea view they said that as Expedia don't pay them as much as other tour companies we could not expect a balcony. They did give us a balcony but with a side view of the sea and in we could not use it as we were on the top floor and with temperatures of 33o it was red hot. They made us feel that we wouldn't book with Expedia again although your service had been fine.
5out of 5
by A verified traveller from UK

Nice quiet hotel.

Posted 05-Sep-2016
Pros: Really everything
Location: Quite far from main shops and restaurants but taxi only 5 euro.
Nice quiet hotel, close to beach. Lovely clean pool, not crowded. Breakfast choice was excellent and staff helpful.
5out of 5
by A verified traveller from tak

Super Hotel personnel accueillant, aimable top

Posted 16-Aug-2016
J'ai hâte d'y retourner le plus tôt possible, magnifique Hotel type hacienda au pied de l'eau
4out of 5
by A verified traveller

Posted 04-Jul-2016
When we first arrived at 10pm we were shown to our rooms which had the windows firmly shut covered in polythene due to building work outside.dust everywhere and no natural light.we complained and it was dealt with quickly and efficiently and we were moved. Food in the restaurant was not too good but adequate. Otherwise apart from the mix up with yourselves over booking a balcony it was a good stay.
5out of 5
by A verified traveller from Sheffield, England

Lovely stay in a beautiful hotel.

Posted 24-Jun-2016
Pros: Location & sea view. Friendly, helpful staff.
Cons: More umbrellas for shade around the pool.
Location: Perfect location across the road from a beautiful beach.
My hubby & I are just back from a lovely stay. We had a sea view room in the annexe, which was spacious, modern, bright & airy, & the view was amazing - beach, sea & mountains - & beautiful sunrises that you could enjoy without even getting out of bed...! The hotel is in a great location just across the road from a lovely beach. It is about a 10 minute walk from the central port area, but it is a really easy walk along the front, with the advantage that it means the hotel is at the quieter end of Puerto Pollensa. The pool area is nice, although we did prefer to mostly spend our "sunbathing" days at the beach - because, in our opinion, there weren't enough umbrellas for shade around the pool, & they were taken quickly, & also the beautiful beach is just a short walk across the road. We were very impressed with the restaurant & the food - it was of excellent quality, the hot food was hot enough, & the staff were constantly refilling or replacing it, so it never ran out or dried up. I am coeliac & have to eat gluten free food, & I was catered for very well. Although they don't have a specifically gluten free menu, I was guided around the buffet & shown what was safe, & they serve the best GF baguettes I've ever tasted...! Breakfast on the terrace was a lovely start to the day! All the staff, without exception, were friendly, courteous & professional, but special mention must go to Jaime & Paco, who were extra helpful...! We will return!
5out of 5
by A verified traveller

Fantastic hotel, great location!!

Posted 22-Jun-2016
Room was clean and modern, location was perfect and the hotel over all was just absolutly great! Would stay again and recomend.
4out of 5
by A verified traveller from Lindau


Posted 29-May-2016
Alles gut - gerne wieder. Ruhig, entspannend. Essen sehr gut. Personal sehr aufmerksam.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 16-May-2016 on Hotels
5out of 5
by Eric

This traveller left a rating score only Posted 03-May-2016 on Hotels