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"Only downside of this hotel"

"First issue with the property was NO LIFT and no disclosure that that was the case. The property was undergoing renovations (perhaps to add a Loft according to the front desk attendant) during our stay. Many of the parking spots near the entry doors were taken up by the construction vehicles/construction fencing. Additionally, the corridor where our room was located was under construction and missing all the wallpaper and had a big draft in the hallway. It would have been helpful to know about the construction prior to our arrival so that we could have decided whether that would change our plans. The hotel room floors have a very weird and confusing layout with a series of steps and doors going in between various series of corridors. Lack of complimentary coffee..we specifically asked about coffee being available and the front desk attendant confidently said yes, but what he failed to mention was that the tiny coffee cups in The Brown’s restaurant was $3 gbp per cup. These cups only held probably 6-8 oz and that is a ridiculous price given that it was not complimentary refills. Had he told us that it was a per cup charge, we would have gone elsewhere. When your party each had 3-4 cups per person, that added up quickly and was a ridiculous amount of money for the quantity and quality of coffee that we received for those charges. Given the inconvenience of construction and ths coffee situation, I would not recommend this hotel. "

"Staff were all very welcoming and friendly. Our room was warm, clean and comfortable with a lovely view over the loch. The breakfast selection was good and again there was a great view of the loch from the breakfast room."

"Lovely welcoming staff who was on in the evening. We had a superior room which was fine, some of the hotel is bit tiered looking as you would expect from a Victorian Highland hotel but communal dinning and sitting areas are clean and well kept. Buffet breakfast we great "

"Tired mattress and bathroom "

"It is an amazing place - beautiful - our suite (queen’s suite) was incredible. The staff are amazing and cannot do enough to make your stay perfect. The food is incredible- highly recommend their amazing dinner service. This our second time staying there and we will come back next year."

"Nice and central. Staff are lovely. Room is clean and well laid out. Nice breakfast and restaurant is open for meals on site also."

"Room wasn’t up to standards and shower was cold and building was falling apart would like a refund "

"Very good"