Staff were generally friendly and welcoming, however the man in the bar was rude and unfriendly- not one smile all evening and no certainly no conversation ! The girl on reception seemed “too busy “ to listen to residents requests etc,.. the girl in the bar on our 2nd nights stay was lovely ! Fun, attentive , smiling and great people skills ! Overall , we had a reasonable stay, but would not return. Windows would not open and paintwork was peeling . Needs some TLC.