The Westin Palace, Madrid

5.0 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014

Explore the area

  • Popular LocationGran Via Street6 min walk
  • Popular LocationPuerta del Sol7 min walk
  • Popular LocationPlaza Mayor15 min walk
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)20 min drive

Choose dates to view prices

About this area

Madrid

The Westin Palace, Madrid is located in Madrid Centro, a neighbourhood in Madrid, and is near a metro station. Teatro de la Zarzuela and House-Museum of Lope de Vega are cultural highlights, and some of the area's notable landmarks include Fountain of Neptune and Parroquia Jesus de Medinaceli. Looking to enjoy an event or a match while in town? See what's going on at Santiago Bernabeu Stadium. Spend some time exploring the area's activities, including golfing. Guests love the hotel's location for the sightseeing.
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Map

What's nearby

  • Congress of Deputies - 1 min walk
  • Thyssen-Bornemisza National Museum - 2 min walk
  • Gran Via Street - 6 min walk
  • Puerta del Sol - 7 min walk
  • Plaza Mayor - 15 min walk

Getting around

  • Sevilla Station - 6 min walk
  • Madrid Recoletos Station - 13 min walk
  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 20 min drive

Restaurants

  • El Rincón - 2 min walk
  • Taberna de la Dolores - 3 min walk
  • Los Gatos - 3 min walk
  • La Huerta de Tudela - 3 min walk
  • Villa Paramesa Prado - 3 min walk

About this property

The Westin Palace, Madrid

Luxury Madrid hotel in Madrid Centro, walk to Prado Museum
A full-service spa, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, coffee/tea in a common area and massage/treatment rooms. All 470 soundproofed rooms feature pillowtop beds and 24-hour room service. Guests can enjoy deep soaking bathtubs, and other standard amenities include minibars, premium bedding and LED TVs. Housekeeping is available on request.
The Westin Palace, Madrid offers 470 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
The on-site spa has massage/treatment rooms. Services include massages and manicures and pedicures.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Dial-up Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • On-site parking options include a garage
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: EUR 42 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV/satellite channels
  • LED TV
  • Premium channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 2:00 PM - 1 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Food and water bowls are available
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 66.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 42 per person (approximately)
  • Fee for in-room wireless Internet: EUR 19 per day (rates may vary)
  • Rollaway bed fee: EUR 66.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 655 out of 987 reviews
5 - Excellent 66%
Rating 4 - Good. 225 out of 987 reviews
4 - Good 23%
Rating 3 - Okay. 62 out of 987 reviews
3 - Okay 6%
Rating 2 - Poor. 26 out of 987 reviews
2 - Poor 3%
Rating 1 - Terrible. 19 out of 987 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.2/5

Eco-friendliness
Write a review

3/5 Okay

Disliked: Staff & service
Average
Stayed 2 nights in May 2022

4/5 Good

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Location, The Palace is a superb structure with plenty of beautiful details. Comfortable rooms
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and lively location. Very pleasant and helpful staff.
Stayed 3 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in the perfect location to walk everywhere. You will enjoy your stay and the Rotunda is a site it see in the restaurant.
Stayed 4 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect!
Stayed 1 night in Apr 2022