Title: The Palace, a Luxury Collection Hotel, Madrid Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=10975&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Palace, a Luxury Collection Hotel, Madrid Madrid's elegant sanctuary near Congress of Deputies and Fountain of Neptune offers rejuvenating spa treatments with attentive multilingual staff ## Photo gallery for The Palace, a Luxury Collection Hotel, Madrid ![Lobby - The Palace, a Luxury Collection Hotel, Madrid (Madrid)](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/06dc3039.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/09144cb3-0328-4059-85b6-eec2f269057a-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Bar (on property) - The Palace, a Luxury Collection Hotel, Madrid (Madrid)](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/cad83751.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - The Palace, a Luxury Collection Hotel, Madrid (Madrid)](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/95489b67.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - The Palace, a Luxury Collection Hotel, Madrid (Madrid)](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/ab54efdc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Westin Palace in central Madrid offers a peaceful garden retreat amid the city bustle. Travelers can enjoy a massage or manicure at the spa, shop on-site, and stay connected with high-speed WiFi. The helpful staff consistently earns praise from previous guests. VIP Access ## Reviews 9.2 Wonderful ## Popular amenities - Pet-friendly - Free Wi-Fi - Air-conditioning - Gym £303 includes taxes & fees 5 Jan - 6 Jan 2026 VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec 29 - Dec 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 30 - Dec 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 15 of 15 rooms ### View all photos for Premium Neptuno View Room with 2 Twin Beds ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/w4000h2663x0y0-98a94c3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Neptuno View Room with 2 Twin Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 355 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Palace Room with 2 Twins ![Palace Room with 2 Twins | Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/e35df579.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palace Room with 2 Twins ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 377 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Deluxe Room with 1 King Bed ![Deluxe Room with 1 King Bed | Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/0554c602.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room with 1 King Bed 9.6 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 334 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Premium Cortes View Room with 1 King Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/13b22c6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Cortes View Room with 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 377 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room with 2 Twin Beds ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/e0e5adca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room with 2 Twin Beds 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 334 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Cortes Suite ![Cortes Suite | Living room | Smart TV](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/125539e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cortes Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 775 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Premium Neptuno View Room with 1 King Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/1c3fc5aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Neptuno View Room with 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 377 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Room, 1 King Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/264ef6ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 377 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Palace Suite ![Palace Suite | Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/20c01fc7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palace Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 614 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Premium Room with 1 King Bed, Street View ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/1c3fc5aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with 1 King Bed, Street View ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 355 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Cervantes Suite ![Cervantes Suite | Living room | Smart TV](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/f0c79e38.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cervantes Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 732 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Royal Suite ![Royal Suite | City view](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/271359e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 1808 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Neptuno Suite ![Neptuno Suite | Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/37514baa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Neptuno Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 1023 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Grand Premium Neptuno View Room with 1 King Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/264ef6ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Premium Neptuno View Room with 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 409 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Premium Room with 2 Twin Beds, Street View ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/w4000h2663x0y0-98a94c3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room with 2 Twin Beds, Street View ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Premium bedding Pillow-top bed - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Palace.h10975.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Palace.h10975.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41544%2C-3.69575&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1wa43a6gr901-sfwd-3oM2tsPSU=) Plaza de las Cortes, 7, Madrid, Madrid, 28014 #### What's nearby - Thyssen-Bornemisza National Museum \- 1 min walk \- 0.1 miles - Prado Museum \- 3 min walk \- 0.2 miles - Gran Via \- 6 min walk \- 0.4 miles - Puerta del Sol \- 8 min walk \- 0.5 miles - Museo Nacional Centro de Arte Reina Sofía \- 10 min walk \- 0.6 miles #### Getting around - Anton Martin Station - 7 min walk - Madrid Recoletos Station - 14 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive #### Restaurants - ‪Starbucks - ‬1 min walk - ‪Faborit - ‬1 min walk - ‪VIPS - ‬1 min walk - ‪Lobby, The Palace, A Luxury Collection Hotel - ‬1 min walk - ‪La Dolores - ‬3 min walk ## About this property ### The Palace, a Luxury Collection Hotel, Madrid Luxury hotel near Thyssen-Bornemisza National Museum Located close to Congress of Deputies and Fountain of Neptune, The Palace, a Luxury Collection Hotel, Madrid provides a terrace, shopping on-site and a garden. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a hair salon and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - Limo/town car service, buffet breakfast (surcharge) and express check-out - A 24-hour front desk, concierge services and a computer station - A porter/bellboy, smoke-free property and luggage storage - Guest reviews give top marks for the helpful staff Room features All 470 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. Other amenities include: - Recycling, LED light bulbs and eco-friendly cleaning products - Deep-soaking baths, free toiletries and hairdryers - LED TVs with premium channels - Free infant beds, housekeeping and desks ## Similar properties ![Property grounds](https://images.trvl-media.com/lodging/1000000/10000/8600/8556/e1583a20.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palacio de los Duques Gran Meliá - The Leading Hotels of the World Madrid Centro - Pool - Spa - Pet-friendly - Free Wi-Fi 9.8 Exceptional 852 reviews £290 includes taxes & fees 7 Jan - 8 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=8556&PinnedHotelID=8556&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/20000/19900/19889/ab436097.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Fenix Gran Meliá - The Leading Hotels of the World Salamanca - Spa - Pet-friendly - Free Wi-Fi - Restaurant 9.4 Exceptional 1,001 reviews £315 includes taxes & fees 7 Jan - 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A bar/lounge - A restaurant - Coffee and tea in common areas ### Things to do - 24-hour gym - Shopping ### Family friendly - In-room cot - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping on request - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business centre - Computer station - Meeting rooms ### Outdoors - Garden - Terrace - Vegetable garden ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Height-adjustable showerhead - Lever door handles - Lift - Low-height counter and sink - Low-height door lock - Low-height electrical sockets in bathroom - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible bathroom vanity - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 6 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1912 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Eco-friendly cleaning products used - Local artist showcase - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Free cot - Hypo-allergenic bedding - Pillowtop mattress - Premium bedding ### Bathroom - Deep soaking bathtub - Dressing gowns - Free toiletries - Hair dryer - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Smart TV with premium channels ### Food and drink - 24-hour room service - Minibar ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Desk - Energy-saving switches in guestrooms - Free daily newspapers - Iron/ironing board - Laptop workspace - Laptop-compatible safe - LED lighting - Mobile key entry - Phone - Recycling - Soundproofed rooms - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 1 AM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay for free Service animals are welcome, and are exempt from fees Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 110.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately EUR 45 per person - Rollaway bed fee: EUR 110.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector and a security system This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ## Frequently asked questions ### Is The Palace, a Luxury Collection Hotel, Madrid pet-friendly? ### How much does it cost to stay at The Palace, a Luxury Collection Hotel, Madrid? ### How much is parking at The Palace, a Luxury Collection Hotel, Madrid? ### What time is check-in at The Palace, a Luxury Collection Hotel, Madrid? ### What time is check-out at The Palace, a Luxury Collection Hotel, Madrid? ### Where is The Palace, a Luxury Collection Hotel, Madrid located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Palace, a Luxury Collection Hotel, Madrid Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.6 Location ### 9.2 Staff & service ### 9.0 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 704 8 - Good 187 6 - Okay 62 4 - Poor 31 2 - Terrible 22 ## Reviews ### 10/10 Excellent #### Mona 25 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent clan beautifully laid out very comfortable Great hotel must stay ##### Mona Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Lotfi 9 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful place to stay, great location, excellent breakfast under the glass dome, wonderful staff! ##### Lotfi Stayed 1 night in Nov 2025 ### 10/10 Excellent #### kathleen 19 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were beautiful, breakfast was incredible, and the staff was excellent. ##### kathleen Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Lotfi 1 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Wonderful hotel with great location, nice rooms, helpful staff and excellent service ##### Lotfi Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Steven 21 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful room, staff and bar/restaurant with beautiful stained glass ceiling ##### Steven Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### michelle 12 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Central location and amazing hotel ##### michelle Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### David 15 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent stay from the staff to the accommodations. Five stars! ##### David Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Samantha 4 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Perfection. A pristine hotel with lots of traditional charm and features. The rooms are generously sized with excellent bathrooms. The restaurant and bar La Cupula is one of the most beautiful rooms to dine in. We visited for a special occasion and didn’t want to leave! ![](https://a.travel-assets.com/ugc/hotel-reviews/a6be27b1-a2d9-464a-879e-817c8f321616-1764843951227.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Samantha Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Henry 16 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent service in a beautiful setting. ##### Henry Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Tom 17 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent choice Walking distance to everything Staff fantastic Very clean and safe Amazing breakfast Wish there was a pool ![](https://a.travel-assets.com/ugc/hotel-reviews/41b1d57d-a946-499d-a035-c3415493062f-1758104626037.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tom Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Allison 1 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful staff! Beautiful hotel and great breakfast buffet. ##### Allison Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Mark 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Greta hotel - excellent staff ##### Mark Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Enrique 27 Dec 2025 Liked: Cleanliness, property conditions & facilities Great room, building and breakfast. The staff is very kind on an individual basis. The feeling though is of a poorly run hotel: my room was only ready nearly 2 hours after check in time; my suitcase took two hours more to be delivered and required 2 phone calls to the reception desk; one of my two bags was sent to my mother’s room; the staff at the main bar in the afternoon was rushed and slow; both the Nespresso machine and the scale in my room didn’t work; no cups for coffee and no complimentary water were delivered until I asked. Nice place, no doubt, but too chaotic to justify the price tag and the historical prestige of the property. On this basis, I wouldn’t return. ##### Enrique Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Dawil De Jesús 25 Feb 2025 Liked: Staff & service, amenities, property conditions & facilities Great and the Hotel Staff are so helpful! ##### Dawil De Jesús Stayed 2 nights in Feb 2025 ### 8/10 Good #### Bryan 10 May 2025 Liked: Cleanliness, staff & service, room comfort Great staff and service. Very accommodating, and the front desk, concierge and entire hotel was very kind and met every effort. ##### Bryan Stayed 3 nights in May 2025 ### 10/10 Excellent #### Masooda 31 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel great location in the heart of Madrid ##### Masooda Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Verified traveller 23 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent location, beautiful hotel well refurbished. ##### Verified traveller Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### juan s 8 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Solid hotel. Great breakfast. Sharp room. ##### juan s Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Tanya 30 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent room, breakfast, service. ##### Tanya Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### MARIA ODALYS 13 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful stay! My go to hotel while in Madrid. The location is perfect. Will return 😊 ##### MARIA ODALYS Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Vinay 28 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Upscale hotel . Nice rooms, friendly staff ##### Vinay Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Carlos 1 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location is the best ##### Carlos Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Sonia 16 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Historic and beautiful renovated hotel ##### Sonia Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Montserrat 30 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Loved my stay at Westin Palace, location is great, the recently renovated rooms are very comfortable. Will make this my preferred Hotel when visiting Madrid. ##### Montserrat Stayed 1 night in Jul 2024 ### 8/10 Good #### Luis 25 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very well located place ##### Luis Stayed 2 nights in Mar 2024 ---