Title: The Palace, a Luxury Collection Hotel, Madrid Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Palace, a Luxury Collection Hotel, Madrid Luxury hotel with 24-hour fitness centre and 24-hour front desk ![Lobby](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/06dc3039.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/5d5b94de.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/95489b67.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/cad83751.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/ab54efdc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Westin Palace in central Madrid offers a peaceful garden retreat amid the city bustle. Travelers can enjoy a massage or manicure at the spa, shop on-site, and stay connected with high-speed WiFi. The helpful staff consistently earns praise from previous guests. VIP Access 9.2 Wonderful ## Popular amenities - - Bar - Room service - Pet-friendly - Gym - Laundry £306 includes taxes & fees 30 Nov - 1 Dec VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov 26 - Nov 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 27 - Nov 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=10975&PinnedHotelID=10975&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 15 of 15 rooms ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/w4000h2663x0y0-98a94c3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Single Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 355 sq ft - Sleeps 3 - 2 Single Beds ![Room, 2 Single Beds | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/e35df579.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Single Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 377 sq ft - Sleeps 3 - 2 Single Beds ![Deluxe Room, 1 King Bed, Courtyard View | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/0554c602.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Courtyard View 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 334 sq ft - Sleeps 2 - 1 King Bed ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/13b22c6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 377 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/e0e5adca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds, Courtyard View 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 334 sq ft - Sleeps 2 - 2 Single Beds ![Suite, 1 Bedroom | Living room | Smart TV](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/125539e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed Premium bedding - 775 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/1c3fc5aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 377 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/264ef6ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 377 sq ft - Sleeps 3 - 1 King Bed ![Suite, 1 Bedroom | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/20c01fc7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 614 sq ft - Sleeps 4 - 1 King Bed ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/1c3fc5aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 355 sq ft - Sleeps 3 - 1 King Bed ![Suite, 1 Bedroom, City View | Living room | Smart TV](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/f0c79e38.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, City View ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 732 sq ft - Sleeps 4 - 1 King Bed ![Royal Suite, 1 Bedroom | City view](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/271359e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite, 1 Bedroom ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed Premium bedding - 1808 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![Suite, 1 Bedroom | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/37514baa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed Premium bedding - 1023 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/264ef6ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Room, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 409 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/20000/11000/10975/w4000h2663x0y0-98a94c3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Single Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds LED TV Hypo-allergenic bedding Separate bedroom Premium bedding - 344 sq ft - Sleeps 3 - 2 Single Beds ## You may also like Ad ![Front of property – evening/night](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/26500/26417/7897873c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Atlantico Madrid Madrid Centro - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Palace.h10975.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Palace.h10975.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41544%2C-3.69575&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1wa43a6gr901-sfwd-3oM2tsPSU=) Plaza de las Cortes, 7, Madrid, Madrid, 28014 #### What's nearby - Thyssen-Bornemisza National Museum - 1 min walk - 0.1 miles - Prado Museum - 3 min walk - 0.2 miles - Gran Via - 6 min walk - 0.4 miles - Puerta del Sol - 8 min walk - 0.5 miles - Museo Nacional Centro de Arte Reina Sofía - 10 min walk - 0.6 miles #### Getting around - Anton Martin Station - 7 min walk - Madrid Recoletos Station - 14 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive #### Restaurants - ‪Starbucks - ‬1 min walk - ‪Faborit - ‬1 min walk - ‪VIPS - ‬1 min walk - ‪La Dolores - ‬3 min walk - ‪Lobby, The Palace, A Luxury Collection Hotel - ‬1 min walk ## About this property ### The Palace, a Luxury Collection Hotel, Madrid Luxury hotel near Thyssen-Bornemisza National Museum Located close to Congress of Deputies and Fountain of Neptune, The Palace, a Luxury Collection Hotel, Madrid provides a terrace, shopping on-site and a garden. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a hair salon and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - Limo/town car service, buffet breakfast (surcharge) and express check-out - A lift, a computer station and free newspapers - Luggage storage, concierge services and meeting rooms - Guest reviews give top marks for the helpful staff Room features All 470 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. Other amenities include: - Recycling, LED light bulbs and eco-friendly cleaning products - Deep-soaking baths, free toiletries and hairdryers - LED TVs with premium channels - Free infant beds, housekeeping and desks ## Similar properties ![Property grounds](https://images.trvl-media.com/lodging/1000000/10000/8600/8556/e1583a20.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palacio de los Duques Gran Meliá - The Leading Hotels of the World Madrid Centro - Pool - Spa - Pet-friendly - Free WiFi 9.8 Exceptional 842 reviews £332 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=8556&PinnedHotelID=8556&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/20000/19900/19889/ab436097.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Fenix Gran Meliá - The Leading Hotels of the World Salamanca - Spa - Pet-friendly - Free WiFi - Restaurant 9.4 Exceptional 1,002 reviews £301 includes taxes & fees 14 Dec - 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Restaurant - Air conditioning 9.4 Exceptional 1,005 reviews £260 includes taxes & fees 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=20113119&PinnedHotelID=20113119&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/77000000/76580000/76579100/76579070/8ca5781e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Thompson Madrid, by Hyatt Madrid Centro - Pool - Pet-friendly - Free WiFi - Restaurant 9.6 Exceptional 307 reviews £274 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=76579070&PinnedHotelID=76579070&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/530000/527300/527265/ee885de2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villa Real, a member of Preferred Hotels & Resorts Madrid Centro - Pool - Free WiFi - Air conditioning - Gym 9.4 Exceptional 1,005 reviews £173 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=527265&PinnedHotelID=527265&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/23000000/22230000/22222900/22222811/0c8ada35.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gran Hotel Inglés - The Leading Hotels of the World Madrid Centro - Spa - Pet-friendly - Free WiFi - Restaurant 9.8 Exceptional 437 reviews £356 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=22222811&PinnedHotelID=22222811&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - Limo/town car service - Limited on-site parking - Onsite parking options include a garage ### Food and drink - Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 45 per person - A bar/lounge - A restaurant - Coffee and tea in common areas ### Things to do - 24-hour gym - Shopping ### Family friendly - In-room cot - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (on request) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business centre - Computer station - Meeting rooms ### Outdoors - Garden - Terrace - Vegetable garden ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Height-adjustable showerhead - Lever door handles - Lift - Low-height counter and sink - Low-height door lock - Low-height electrical sockets in bathroom - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible bathroom vanity - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 6 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1912 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Eco-friendly cleaning products used - Local artist showcase - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Free cot - Hypo-allergenic bedding - Pillowtop mattress - Premium bedding ### Bathroom - Deep soaking bathtub - Dressing gowns - Free toiletries - Hair dryer - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Smart TV with premium channels ### Food and drink - 24-hour room service - Minibar ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Desk - Energy-saving switches in guestrooms - Free daily newspapers - Iron/ironing board - Laptop workspace - Laptop-compatible safe - LED lighting - Mobile key entry - Phone - Recycling - Soundproofed rooms - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 1 AM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay for free Service animals are welcome, and are exempt from fees Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 110.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately EUR 45 per person - Rollaway bed fee: EUR 110.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector and a security system This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ## Frequently asked questions ### Is The Palace, a Luxury Collection Hotel, Madrid pet-friendly? > Yes, pets are allowed at this property. ### How much does it cost to stay at The Palace, a Luxury Collection Hotel, Madrid? > As of 26 Nov 2025, prices found for a 1-night stay for 2 adults at The Palace, a Luxury Collection Hotel, Madrid on 30 Nov 2025 start from £305.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Madrid-Hotels-The-Palace.h10975.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at The Palace, a Luxury Collection Hotel, Madrid? > Limited spots are available. ### What time is check-in at The Palace, a Luxury Collection Hotel, Madrid? > Check-in start time: 2:00 PM; check-in end time: 1 AM. Late check-in is available during limited hours. ### What time is check-out at The Palace, a Luxury Collection Hotel, Madrid? > Checkout is at noon. ### Where is The Palace, a Luxury Collection Hotel, Madrid located? > Located in Madrid Centro, this luxury hotel is steps away from Thyssen-Bornemisza National Museum, Congress of Deputies and Fountain of Neptune. Parroquia Jesus de Medinaceli and House-Museum of Lope de Vega are also within 5 minutes. Anton Martin Station is 7 minutes by foot and Banco de Espana Station is 7 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Palace, a Luxury Collection Hotel, Madrid Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.6 Location ### 9.2 Staff & service ### 9.0 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 698 8 - Good 191 6 - Okay 62 4 - Poor 31 2 - Terrible 22 ### 10/10 Excellent #### Lotfi 9 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful place to stay, great location, excellent breakfast under the glass dome, wonderful staff! ##### Lotfi Stayed 1 night in Nov 2025 ### 10/10 Excellent #### kathleen 19 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were beautiful, breakfast was incredible, and the staff was excellent. ##### kathleen Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Lotfi 1 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Wonderful hotel with great location, nice rooms, helpful staff and excellent service ##### Lotfi Stayed 1 night in Oct 2025 ### 10/10 Excellent #### David 15 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent stay from the staff to the accommodations. Five stars! ##### David Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### michelle 12 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Central location and amazing hotel ##### michelle Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### russell 28 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities Great staff. ##### russell Stayed 8 nights in Oct 2025 ### 10/10 Excellent #### Tom 17 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent choice Walking distance to everything Staff fantastic Very clean and safe Amazing breakfast Wish there was a pool ![](https://a.travel-assets.com/ugc/hotel-reviews/41b1d57d-a946-499d-a035-c3415493062f-1758104626037.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tom Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Allison 1 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful staff! Beautiful hotel and great breakfast buffet. ##### Allison Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Mark 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Greta hotel - excellent staff ##### Mark Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Geoff 4 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good ##### Geoff Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Simos 18 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel great location Can’t say enough positive things about the hotel. Great beds, pillows, room service was amazing. Hotel was in great location. Walkable to all the sites. Would recccomend and stay again. Service was amazing. The staff incredible. Really went out of there way to help. ##### Simos Stayed 1 night in Aug 2025 ### 10/10 Excellent #### MARK B 31 Jul 2025 This hotel is truly extraordinary!!! Exquisite!! We’ve traveled all over the world and have stayed in many Five Star hotels but this was and away the best!! Truly a gem! ##### MARK B Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Simos 16 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place would stay again. Great location. Wow. Great hotel. Would definitely recommend. Amazing service. Room service was great. Bed was very comfortable. Pillows were comfortable. Would stay again for sure. Everyone was very helpful. Great location. Very centrally located next to all the museums and sites are within walking distance. ##### Simos Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Dawil De Jesús 25 Feb 2025 Liked: Staff & service, amenities, property conditions & facilities Great and the Hotel Staff are so helpful! ##### Dawil De Jesús Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Jorge 23 May 2025 Liked: Cleanliness, staff & service, amenities You feel so safe, and protected at all times, super fast and wonderful Room service, mini Bar is outstanding and a step ahead all other Hotels, breakfast is incredible and inclused ##### Jorge Stayed 3 nights in May 2025 ### 8/10 Good #### Bryan 10 May 2025 Liked: Cleanliness, staff & service, room comfort Great staff and service. Very accommodating, and the front desk, concierge and entire hotel was very kind and met every effort. ##### Bryan Stayed 3 nights in May 2025 ### 10/10 Excellent #### Masooda 31 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel great location in the heart of Madrid ##### Masooda Stayed 2 nights in Dec 2024 ### 8/10 Good #### Robert 9 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great place to stay ##### Robert Stayed 1 night in Jul 2023 ### 10/10 Excellent #### juan s 8 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Solid hotel. Great breakfast. Sharp room. ##### juan s Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### MARIA ODALYS 13 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful stay! My go to hotel while in Madrid. The location is perfect. Will return 😊 ##### MARIA ODALYS Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Verified traveller 23 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent location, beautiful hotel well refurbished. ##### Verified traveller Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Tanya 30 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent room, breakfast, service. ##### Tanya Stayed 2 nights in Jun 2024 ### 8/10 Good #### chetana 3 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities We enjoyed our stay. ##### chetana Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Vinay 28 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Upscale hotel . Nice rooms, friendly staff ##### Vinay Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### margot 22 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### margot Stayed 2 nights in Apr 2025