Title: Smartr Atocha Reina Sofia Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Smartr Atocha Reina Sofia Aparthotel units with kitchens, near Prado Museum ![Front of property](https://images.trvl-media.com/lodging/65000000/64670000/64662400/64662357/4d4cb79b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![32-inch LCD TV with digital channels, TV](https://images.trvl-media.com/lodging/65000000/64670000/64662400/64662357/c564ce7a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 1 Bedroom | Private kitchen | Oven, dishwasher, coffee/tea maker, toaster](https://images.trvl-media.com/lodging/65000000/64670000/64662400/64662357/b36da43d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 2 Bedrooms | 1 bedroom, iron/ironing board, free cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/65000000/64670000/64662400/64662357/d0397c52.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Studio | Private kitchen | Oven, dishwasher, coffee/tea maker, toaster](https://images.trvl-media.com/lodging/65000000/64670000/64662400/64662357/a063cc64.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Located close to Prado Museum and El Retiro Park, Smartr Atocha Reina Sofia has plenty to offer. Stay connected with free in-room WiFi. 8.0 Very good ## Popular amenities - Washer - Kitchen - Pet-friendly - Air conditioning - Free WiFi £91 includes taxes & fees 11 Nov - 12 Nov ## Room options ### Check availability for these dates Tonight [Oct 21 - Oct 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=64662357&PinnedHotelID=64662357&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=64662357&PinnedHotelID=64662357&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 22 - Oct 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=64662357&PinnedHotelID=64662357&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=64662357&PinnedHotelID=64662357&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=64662357&PinnedHotelID=64662357&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=64662357&PinnedHotelID=64662357&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=64662357&PinnedHotelID=64662357&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=64662357&PinnedHotelID=64662357&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 3 of 3 rooms ![32-inch LCD TV with digital channels, TV](https://images.trvl-media.com/lodging/65000000/64670000/64662400/64662357/113adc57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Dining table Dishwasher LCD TV Washing machine - 689 sq ft - 1 bedroom - City view - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![1 bedroom, iron/ironing board, free cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/65000000/64670000/64662400/64662357/b7709015.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Dining table Dishwasher LCD TV Washing machine - 915 sq ft - 2 bedrooms - Sleeps 6 - 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed ![Studio | Living area | 32-inch LCD TV with digital channels, TV](https://images.trvl-media.com/lodging/65000000/64670000/64662400/64662357/e7fadca1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Dining table Dishwasher LCD TV Washing machine - 484 sq ft - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ## You may also like Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/18900/18863/e32862bb_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Barceló Imagine Chamartín - Pool - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 1,000 reviews £139 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Imagine.h18863.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=6b51ac8a-c6a2-4018-b82a-189bd8a6653e&top_cur=GBP) Ad ![Porch](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1200000/1199100/1199013/8daf1e7c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Puerta América Chamartín - 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Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 225 reviews £137 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Madrid-Hotels-The-Social-Hub-Madrid-4.h78393913.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=6b51ac8a-c6a2-4018-b82a-189bd8a6653e&top_cur=GBP) Ad ![Seasonal outdoor pool, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2830000/2825900/2825897/5f696369_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Axor Barajas San Blas-Canillejas - Pool - Hot tub - Spa - Free airport shuttle 9.2 Wonderful 1,022 reviews £125 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Madrid-Hotels-Axor-Barajas.h2825897.Hotel-Information?chkin=2025-11-12&chkout=2025-11-13&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=6b51ac8a-c6a2-4018-b82a-189bd8a6653e&top_cur=GBP) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1180000/1175300/1175233/4d82a8fc_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Casa Almagro by The Pavilions Hotels & Resorts Chamberí - 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Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 1,000 reviews £218 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Madrid-Hotels-NH-Collection-Madrid-Suecia.h11695.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=6b51ac8a-c6a2-4018-b82a-189bd8a6653e&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Smartrental-Madrid-Reina-Sofia.h64662357.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Smartrental-Madrid-Reina-Sofia.h64662357.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.40313%2C-3.69221&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=UquGY94j5jXGdfF5FNHKVQeCbSY=) Calle Rafael Riego 24, Madrid, 28045 #### What's nearby - Prado Museum - 16 min walk - 0.9 miles - El Retiro Park - 19 min walk - 1.0 mile - Gran Via - 3 min drive - 1.6 miles - Plaza Mayor - 4 min drive - 2.0 miles - Puerta del Sol - 4 min drive - 1.8 miles #### Getting around - Palos de la Frontera Station - 2 min walk - Madrid (XOC-Atocha Train Station) - 4 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 18 min drive #### Restaurants - ‪Síbao - ‬1 min walk - ‪Sidreria La Posada - ‬4 min walk - ‪Kavovar - ‬4 min walk - ‪El Rincón Asturiano II - ‬2 min walk - ‪Tierra Burrito - ‬3 min walk ## About this property ### Smartr Atocha Reina Sofia Aparthotel units with kitchens, near Prado Museum This smoke-free aparthotel features free Wi-Fi in public areas. Each apartment features a kitchen with an oven and a dishwasher, plus a washing machine and an LCD TV with digital channels. Free WiFi, a coffee/tea maker and a hairdryer are among the other amenities available to guests. Housekeeping is available on request. Smartr Atocha Reina Sofia offers 25 air-conditioned accommodations with coffee/tea makers and a hairdryer. Accommodation at this 4-star aparthotel has kitchens with kitchenware and utensils and dishwashers. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 32-inch LCD televisions come with digital channels. Housekeeping is provided on request. ## Similar properties ![Reception](https://images.trvl-media.com/lodging/93000000/92170000/92166200/92166187/b85212c1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Latroupe Prado Arganzuela - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 269 reviews £88 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=92166187&PinnedHotelID=92166187&HadPinnedHotel=true®ionId=-1&adults=2) ![Studio Suite | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/60000/54500/54492/ee376412.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Agumar Hotel Jerónimos - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.4 Very good 1,014 reviews £99 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=54492&PinnedHotelID=54492&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/84000000/83650000/83643100/83643011/a58f8a05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bob W Arte Arganzuela - Kitchen - Free WiFi - Air conditioning - Microwave 9.6 Exceptional 320 reviews £133 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=83643011&PinnedHotelID=83643011&HadPinnedHotel=true®ionId=-1&adults=2) ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/7000000/6880000/6872700/6872695/5ca52cee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eric Vökel Boutique Apartments - Atocha Suites Arganzuela - Pool - Hot tub - Kitchen - Washer 9.2 Wonderful 1,205 reviews £129 includes taxes & fees 6 Nov - 7 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=6872695&PinnedHotelID=6872695&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/9000000/8270000/8269200/8269182/6b681deb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mola! 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consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 25 units - Housekeeping (on request) ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 4:00 AM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions There is no front desk at this property Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation A virtual front desk provides assistance to guests ### Access methods Access code, private entrance ### Pets Pets are allowed for an extra charge of EUR 30 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 25 kg per pet) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: EUR 50 per stay We have included all charges provided to us by the property. ### Optional extras - Nearby parking fee: EUR 20 per night (656 ft away) - Pet fee: EUR 30 per pet, per stay - Service animals are exempt from fees - Cleaning/housekeeping/linen fee: EUR 30 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Property Registration Number 03/313575.9/16 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Only registered guests are allowed in the guestrooms This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ## Frequently asked questions ### Is Smartr Atocha Reina Sofia pet-friendly? > Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 25 kg per pet. There's a fee of EUR 30 per pet, per stay. Service animals are exempt from fees. ### How much does it cost to stay at Smartr Atocha Reina Sofia? > As of 21 Oct 2025, prices found for a 1-night stay for 2 adults at Smartr Atocha Reina Sofia on 11 Nov 2025 start from £90.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Madrid-Hotels-Smartrental-Madrid-Reina-Sofia.h64662357.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at Smartr Atocha Reina Sofia? > Check-in start time: 3:00 PM; check-in end time: 4:00 AM. ### What time is check-out at Smartr Atocha Reina Sofia? > Checkout is at 11:00 AM. ### Where is Smartr Atocha Reina Sofia located? > Located in Arganzuela, this aparthotel is within 1 mi (2 km) of Prado Museum and El Retiro Park. Puerta del Sol and Gran Via are also within 2 mi (3 km). Palos de la Frontera Station is only a 2-minute walk and Delicias Station is 6 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Smartr Atocha Reina Sofia Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 20 8 - Good 15 6 - Okay 4 4 - Poor 2 2 - Terrible 5 ### 9.0/10 Cleanliness ### 8.6/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### George 10 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Spacious and comfortable in a great location. Remote checkin worked well. ##### George Stayed 3 nights in Sep 2025 ### 8/10 Good #### Renee 5 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The check-in was very simple and we were pleased to walk into a nice, clean room. Our visit was less than 24 hours so we were not able to explore the area too much. The location was great as we were able to walk from the train station to the hotel and out again for dinner. Also, the hotel staff communicated very quickly with any questions I had using WhatsApp. Thank you, Smartr Atocha Reina Sofia! ##### Renee Stayed 1 night in Apr 2025 ### 8/10 Good #### Kevin 26 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication Apartment was very nicely appointed. Clean and in good location. Only issues were firm matresses and incorrect exterior code was give multiple times before we received the correct one. Otherwise we would recommend this place ##### Kevin Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Denisse 4 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Place very clean Only We have problems to check in and when we got to the place We waited 2 hrs to get in the room otherwise happy with our stay . Recommend 100% ![](https://a.travel-assets.com/ugc/hotel-reviews/3823d714-f657-4dd6-930c-dc97e207fa56-1749042632803.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Denisse Stayed 3 nights in May 2025 ### 10/10 Excellent #### Carlos Augusto 29 Nov 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication 2 bedroom, nice bathroom and linens (items I think are the most relevant for travelers). Good location. ##### Carlos Augusto Stayed 4 nights in Nov 2023 ### 8/10 Good #### Rachel 30 Jun 2025 Liked: Cleanliness, room comfort #### A clean and well positioned one night stay We stayed for one night and were happy with the studio for this length of time. Very well equipped with plenty of space. Very close to the station it was good value for money and easily walkable to other areas of the city. The room was very clean. Downsides - we were on the ground floor and the “views” from the room were a little dismal - but for something so close to the station this was to be expected. I also had to chase the team running the location for the access codes and I would have expected to receive these at the time that check in was possible. ##### Rachel Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Carlos 23 Oct 2023 Liked: Cleanliness, property conditions & facilities, communication Nice and clean place, love it ##### Carlos Stayed 4 nights in Oct 2023 ### 10/10 Excellent #### Todd 8 Apr 2024 Liked: Cleanliness, property conditions & facilities, communication Apartment was perfect for a family of four visiting Madrid for a few days. Very clean and functional with a full kitchen. Neighborhood is good and close to shops and grocery. ##### Todd Stayed 3 nights in Apr 2024 ### 8/10 Good #### Francisco 25 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Nice quiet neighborhood ##### Francisco Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### rafael 2 Jul 2024 Liked: Cleanliness, room comfort, communication Very convenient locariin ##### rafael Stayed 1 night in Jun 2024 ### 8/10 Good #### Ivan 19 May 2025 Liked: Room comfort, communication #### Would definitely book again. Check in info received before arrival. Nice apartment. Plenty of dining or grocery shopping around. No WINE OPENER?! A towel in the kitchen would be useful to do minor dishes (apartment had a dishwasher, but traveling solo, didn’t really need it). Door to apartment let in some noise from people coming and going, but bedroom was quiet. ![](https://a.travel-assets.com/ugc/hotel-reviews/296a29b9-cac2-42a1-825e-5ce11acc2e01-1747686031248.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6a82241f-53f4-4729-be74-7c609d235484-1747686030593.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4ebf0317-ebdb-424b-a837-133a84d8aaca-1747686030999.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ivan Stayed 4 nights in May 2025 ### 8/10 Good #### John 2 Oct 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Really comfortable apartment in a good area, close to Atocha transport hub and attractions such as the Reina Sofia and Prado Museums and the Retiro Park. Lots of bars and restaurants within a few minutes walk. Only negative was trying to get used to the quirky lock on the apartment door. ##### John Stayed 4 nights in Sep 2024 ### 10/10 Excellent #### Alicia 12 Feb 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Very clean and although the check in is online the communication is very good. The remote receptionist was communication was great via what’s app.Excellent service ##### Alicia Stayed 1 night in Feb 2024 ### 8/10 Good #### larry 2 Jan 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Good location, good room space with kitchen and washer. Very close to Atocha train station. There are some stain marks on the coach need to be cleaned so people can sit on it. ##### larry Stayed 1 night in Jan 2024 ### 8/10 Good #### Michael 7 Oct 2024 Liked: Cleanliness, room comfort #### Communication could have been better. Our stay was good. The property was clean and very nice. The only issue we had was that we had to call them to get the codes to get in. They did not send them to us. ##### Michael Stayed 1 night in Oct 2024 ### 6/10 Okay #### Mehmet 10 May 2024 Liked: Cleanliness, room comfort Disliked: Communication #### Clean and convenient place to stay, but, Check-in? If you don’t have an internet access on the day of Check-in after 3:00 Pm, you might as well find another place to stay. Check in software needs more work to be fully functioning. ##### Mehmet Stayed 1 night in May 2024 ### 2/10 Terrible #### jing 7 Jun 2024 #### Be careful to book this place Our room was not the one we booked om hotels.com. the room showed on hotels.com has a balcony and bright light. The room we got was a dark and no balcony with very bad smell. When you open the window you can see the garage around. ##### jing Stayed 1 night in Jun 2024 ### 8/10 Good #### Leo R 26 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities desk staff has no flexibility dealing with credit card payments over the phone, I had phone issues upon reaching Madrid & the desk agent made me come to their office just to complete the payment process, just plain absurd since the office has my credit card info to reserve the unit, the agent could easily have easily processed the payment & give the entry code for the property over the phone, NO need for a subway ride to the office just to be given the entry code, what a hassle! ##### Leo R Stayed 4 nights in May 2024 ### 4/10 Poor #### Michael 28 Sept 2024 Liked: Cleanliness Disliked: Communication Good location, room is clean. The staff was not helpful at all. I sent in-APP messages twice on the day, asking for check in instructions and access code, but didn't receive any reply. I called the staff when I arrived at property, I was told check in instruction has been sent to WhatsApp. I didn't receive any message from the property, we had never communicated on WhatsApp. The staff refused providing access code on phone, and didn't want to send the code thru email or in-APP messages. After 20 minutes argument on phone, finally I was given the code. My first day of a 4-week holiday was totally ruined. It was the worst ever check in experience. ##### Michael Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### RODRIGO 27 Jun 2025 Liked: Cleanliness, property conditions & facilities, communication ##### RODRIGO Stayed 3 nights in May 2025 ### 2/10 Terrible #### Oscar 15 Jun 2025 Disliked: Room comfort, communication ##### Oscar Stayed 5 nights in Jun 2025 ### 4/10 Poor #### FRANCISCO 12 May 2025 Liked: Cleanliness #### No es para todos Mandaron instrucciones para check in, pero no hay lobby. No hay cuidado de maletas, y los que hay en los alrededores no son 24 horas. La falta de toque humano es frustrante. Preferi ir a otro hotel. ##### FRANCISCO Stayed 1 night in May 2025 ### 6/10 Okay #### YU 10 Apr 2025 Liked: Cleanliness, property conditions & facilities Disliked: Communication ##### YU Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Juan 10 Apr 2025 Liked: Cleanliness, property conditions & facilities ##### Juan Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Yuefeng 23 Mar 2025 Liked: Cleanliness, property conditions & facilities, communication ##### Yuefeng Stayed 1 night in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Hotel ILUNION Atrium](https://www.expedia.co.uk/Madrid-Hotels-Hotel-ILUNION-Atrium.h2201729.Hotel-Information) > > [Best Osuna Feria Madrid](https://www.expedia.co.uk/Madrid-Hotels-Best-Osuna-Feria-Madrid.h15882.Hotel-Information) > > [Santo Mauro, a Luxury Collection Hotel, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Santo-Mauro.h27247.Hotel-Information) > > [Mandarin Oriental Ritz, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Mandarin-Oriental-Ritz.h26286.Hotel-Information) > > [Relais & Châteaux Heritage Madrid](https://www.expedia.co.uk/Madrid-Hotels-Relais-Chateaux-Heritage-Madrid.h18184736.Hotel-Information) > > [Barceló Imagine](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Imagine.h18863.Hotel-Information) > > [Hyatt Regency Hesperia Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hyatt-Regency-Hesperia-Madrid.h571666.Hotel-Information) > > [Hotel Porcel Ganivet](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Ganivet.h1901714.Hotel-Information) > > [Novotel Madrid Center](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-Center.h17125.Hotel-Information) > > [Hotel Riu Plaza España](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information) > > [Barceló Emperatriz](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Emperatriz.h54497.Hotel-Information) > > [Gran Hotel Inglés - The Leading Hotels of the World](https://www.expedia.co.uk/Madrid-Hotels-Gran-Hotel-Ingles.h22222811.Hotel-Information) > > [NH Collection Madrid Eurobuilding](https://www.expedia.co.uk/Madrid-Hotels-NH-Collection-Madrid-Eurobuilding.h24151.Hotel-Information) > > [Radisson RED Madrid](https://www.expedia.co.uk/Madrid-Hotels-Radisson-RED-Madrid.h4159.Hotel-Information) > > [Gran View Apartments](https://www.expedia.co.uk/Madrid-Hotels-Gran-View-Apartments.h63896948.Hotel-Information) > > [Intelier Palacio de San Martín Hotel](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Intur-Palacio-San-Martin.h804778.Hotel-Information) > > [NYX Hotel Madrid by Leonardo Hotels](https://www.expedia.co.uk/Madrid-Hotels-NYX-Hotel-Madrid-By-Leonardo-Hotels.h16063.Hotel-Information) > > [Axel Hotel Madrid - Adults Only](https://www.expedia.co.uk/Madrid-Hotels-Axel-Hotel-Madrid-Adults-Only.h18944163.Hotel-Information) > > [The Principal Madrid, Small Luxury Hotels](https://www.expedia.co.uk/Madrid-Hotels-The-Principal-Madrid.h9550091.Hotel-Information) > > [Canopy by Hilton Madrid Castellana](https://www.expedia.co.uk/Madrid-Hotels-Canopy-By-Hilton-Madrid-Castellana.h4568.Hotel-Information) > > [The Madrid EDITION](https://www.expedia.co.uk/Madrid-Hotels-The-Madrid-Edition.h74821172.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.co.uk/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [Barceló Torre de Madrid](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Torre-De-Madrid.h15371941.Hotel-Information) > > [Room Mate Collection Alba, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Room-Mate-Alba.h37052055.Hotel-Information) > > [H10 Villa de la Reina Boutique Hotel](https://www.expedia.co.uk/Madrid-Hotels-H10-Villa-De-La-Reina-Boutique-Hotel.h849469.Hotel-Information) > > [Pestana Collection Plaza Mayor](https://www.expedia.co.uk/Madrid-Hotels-Pestana-Plaza-Mayor-Madrid.h34570433.Hotel-Information) > > [Novotel Madrid City Las Ventas](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-City-Las-Ventas.h19393.Hotel-Information) > > [Dear Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Dear-Hotel-Madrid.h11769475.Hotel-Information) > > [room Select Sol](https://www.expedia.co.uk/Madrid-Hotels-Room007-Select-Sol.h17574684.Hotel-Information)