2/5 Poor
Susie
Business traveller
4 Jul 2022
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I had 2 nights booked as I was working locally at a wedding. We arrived, checked in just before 8pm and I had pre-booked a restaurant. I re-confirmed our booking at check in who also said they had in. We arrived at restaurant at 8:10pm (after walking around trying to find it as not signposted at all!) and they said the restaurant was closed and we have to eat in the main restaurant with no apology. We found the other restaurant and greeted with a limited menu. Ordered the steak £30 - was so overcooked so had to send back. It was really poor quality and had to order the sides as extra so £38 for a main meal. My colleague had risotto and they clearly use those frozen veg packets in it - awful quality. For 2 drinks and a main course it cost us £60 each. We didn't get all our sides either despite paying for them. The rooms are very dated and at £500 for 2 nights, so overpriced. I stay in lots of accommodation all over due to planning weddings throughout the UK and was very disappointed with this stay. On the second morning, I had to go to Costa in a nearby town to get a coffee and it is so bad in the restaurant and the machine doesn't work properly if you want anything other than half a cup of flat white coffee. If I had paid 3 star prices, I would not have expected anything more but this is meant to be a 4 star hotel!
Stayed 2 nights in Jul 2022