Hotel Diana

Photo gallery for Hotel Diana

Primary image
Individually decorated, desk, blackout curtains, soundproofing
Individually decorated, desk, blackout curtains, soundproofing
Individually decorated, desk, blackout curtains, soundproofing
Individually decorated, desk, blackout curtains, soundproofing

Overview of Hotel Diana

Hotel Diana

2.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Breakfast available
  • Business services
  • Parking available
Map
Via della Dogana 9, Lucca, LU, 55100

Explore the area

  • Popular LocationSan Giovanni Church2 min walk
  • Popular LocationPiazza Napoleone5 min walk
  • Popular LocationChurch of San Michele in Foro6 min walk
  • AirportPisa (PSA-Galileo Galilei)34 min drive

Choose dates to view prices

About this area

Lucca

Located in Lucca Historical Center neighbourhood, Hotel Diana is connected to a railway/underground station. Notable landmarks in the area include Guinigi Tower and Piazza Napoleone, and travellers wishing to experience a bit of culture can try Puccini Museum. Lucca Botanical Gardens and Pinocchio Park are also worth visiting. Take some time off to enjoy the winery tours and hot springs in the area, or get some fresh air with adventures like hiking/biking trails and horse riding nearby. Guests appreciate the hotel's quiet location.

What's nearby

  • Cathedral of St Martin - 1 min walk
  • San Giovanni Church - 2 min walk
  • Teatro del Giglio - 2 min walk
  • Piazza Napoleone - 5 min walk
  • Church of San Michele in Foro - 6 min walk

Getting around

  • Lucca Station - 6 min walk
  • Pisa (PSA-Galileo Galilei) - 34 min drive

Restaurants

  • Il Cuore - 3 min walk
  • In Pasta - Cibo e Convivio - 3 min walk
  • Pan di Strada - 3 min walk
  • Soup in town - 3 min walk
  • Fuori di piazza - 3 min walk

About this property

Hotel Diana

Hotel in the heart of Lucca Historical Center
Consider a stay at Hotel Diana and take advantage of a round-trip airport shuttle, dry cleaning/laundry services and a bar. In addition to babysitting, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • Concierge services, smoke-free property and express check-out
  • Tour/ticket information, a computer station and a front desk safe
  • Guest reviews speak well of the breakfast, convenient parking and quiet location
Room features
All guest rooms at Hotel Diana have comforts, such as climate-controlled air conditioning, as well as amenities, such as complimentary wireless Internet access and soundproofing.
Other amenities include:
  • Bathrooms with showers and bidets
  • 22-inch LCD TVs with cable channels
  • Cots/infant beds, heating and daily housekeeping

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Self parking on site (EUR 20 per night; includes in/out privileges)
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:00 AM: EUR 10 per person
  • 1 bar
  • Room service available

Things to do

  • Bike rentals

Family friendly

  • Babysitting (surcharge)
  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 22-inch LCD TV
  • TV/satellite channels

More

  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 8:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 8:00 PM
The check-in location differs from the property location; to check in, go to Hotel San Martino
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 per room
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15.0 per day.
Cots (infant beds) are available for EUR 10.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: EUR 10 per person (approximately)
  • Airport shuttle fee: EUR 80 per vehicle (roundtrip, maximum occupancy 6)
  • Airport shuttle fee per child: EUR 80 (roundtrip)
  • Self-parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per day
  • Rollaway bed fee: EUR 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
Tax ID - 01910090461
This property accepts major credit cards, debit cards, mobile payments and cash
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Alcohol is not served at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Diana Hotel Lucca
Diana Lucca
Hotel Diana Lucca
Hotel Diana Hotel
Hotel Diana Lucca
Hotel Diana Hotel Lucca

Frequently asked questions

Is Hotel Diana pet-friendly?

Yes, this property allows pets (limit 1 per room). There's a fee of EUR 10 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at ?

As of 19 Aug 2022, prices found for a 1-night stay for 2 adults at on 30 Aug 2022 start from £85.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Diana?

Self-parking is available for EUR 20 per night. Limited spots are available.

What time is check-in at Hotel Diana?

Check-in is from 2 PM - 8:00 PM.

What time is check-out at Hotel Diana?

Checkout is at 10:30 AM.

Does Hotel Diana provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 80 per vehicle applies.

Where is Hotel Diana located?

Located in Lucca Historical Center, this hotel is within a 10-minute walk of Piazza Napoleone, Guinigi Tower and Puccini Museum. Piazza dell'Anfiteatro is 0.5 mi (0.8 km) away. Lucca Station is 6 minutes by foot.

Can I cancel my reservation for free at Hotel Diana and receive a full refund?

Yes, Hotel Diana offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Diana cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 62 out of 128 reviews
5 - Excellent 48%
Rating 4 - Good. 44 out of 128 reviews
4 - Good 34%
Rating 3 - Okay. 17 out of 128 reviews
3 - Okay 13%
Rating 2 - Poor. 4 out of 128 reviews
2 - Poor 3%
Rating 1 - Terrible. 1 out of 128 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.5/5

Amenities

4.1/5

Property conditions & facilities

4.2/5

Eco-friendliness

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Very kind staff. Cozy little hotel in the heart of Lucca. Hardly possible to find a better located spot to visit the city. Amazing value for money.
Stayed 1 night in Dec 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to everything! I’d stay here again.
Stayed 1 night in Jun 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly what I was looking for. I will definitely stay again. It was central, 10 mins from the train station, you walk through the wall to get to the hotel and its within the heart of the walled city, absolutely perfect. Everywhere is "just round a corner" - you'll understand when you stay here. I was travelling alone and felt totally safe and at ease walking through the lovely cobbled alleyways of Lucca any time of the day. Remember to check in at neighbouring hotel Martino, about 50 metres away. This is clearly confirmed on your booking. Clean, large and had exactly what I personally needed. Some may need a kettle etc however I looked forward to this at breakfast or within Lucca town itself; who wants instant coffee anyway :) Staff were fantastic and very accommodating. Breakfast was quaint and perfectly continental. I needed this break and the hotel and Lucca delivered this for me. I'm truly satisfied and even miss speaking to the fish on the entrance. Until next time :)
Stayed 3 nights in Dec 2019