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Reviews of Hotel d’Lins Ontario Airport

3 out of 5
Hotel d’Lins Ontario Airport
3400 Shelby St., Ontario, CA

Reviews

7.0

Good

Rating 10 - Excellent. 313 out of 1003 reviews" "
Rating 8 - Good. 240 out of 1003 reviews" "
Rating 6 - Okay. 153 out of 1003 reviews" "
Rating 4 - Poor. 132 out of 1003 reviews" "
Rating 2 - Terrible. 165 out of 1003 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for second night. Jacuzzi in the room is a great experience
Stayed 1 night in Apr 2024
Response from Frontdesk Team on 29 Apr 2024
Thank you Mr. Garcia for your review and for staying with us! See you again in your future visits in Ontario California.

10/10 Excellent

Betsy

Travelled with family, Travelled with family and small children
Liked: Amenities
The view in the center patio
Stayed 2 nights in Mar 2024
Response from Frontdesk Team on 26 Apr 2024
Betsy, we are happy to know that you had a great stay with us and you liked our hotel! Hope to see you again in your next visit!

10/10 Excellent

Nancy, Perham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Jacuzzi room was awesome
Stayed 3 nights in Apr 2024
Response from Frontdesk Team on 26 Apr 2024
Nancy, we are happy to know that you liked our room with Jacuzzi! Please come back to see us in your next visit! Thank you!

8/10 Good

Stroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frontdesk Team on 16 Apr 2024
Thank you Mr. Stroy for staying with us.

2/10 Terrible

Troy, Denton

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Cabinets screwed shut. Hand towels substituted for bath towels and most importantly, most unsafe experience in over 30 years. They rented a room to 10 people and had a mob fighting and screaming past midnight. They offered to move us but not to a safer, different building. Horrible sleepless night. Stay here at your own risk!
Stayed 2 nights in Apr 2024
Response from Frontdesk Team on 8 Apr 2024
We apologize Mr. Edgell if you had an unpleasant stay with us. You're concerns have been reported to our respective departments so we can prevent this from happening in the future. Thank you for patience and understanding.

10/10 Excellent

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice place so areas are being remodeled very friendly staff
Stayed 1 night in Mar 2024
Response from Frontdesk Team on 29 Mar 2024
Thanks for staying with us! We appreciate your feedback!

6/10 Okay

Raudel

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It asks: What did you like about your stay? I can more easily tell you what I didn't like, and that was two major things. One, the staff (a male) at the front desk, didn’t bother to get his name. He was devoid of Customer Service skills and immediately my review for this stay started typing itself. The second thing were the beds. They made more noise than nails on a chalkboard, they could hear us “spelunking” through the paper thin walls, not that I cared, but the sound the beds made at any subtle movement, was extremely annoying and I couldn’t even stay asleep. No joke. My friend recommended this place as the perfect spot to take the train to the NOS center in San Bernardino, and he was right. He also said he liked his stay, so maybe it was a fluke for me and I got the worst experience of the two things I care about most, staff, and beds. Don’t let them put you in room 122. Other than that, it’s semi close (drivable) to the Rancho Cucamonga train station, and a huge plaza and Ontario mills. Oh and right next to the air port. It’s a good spot, I just got bad luck on my stay.
Stayed 2 nights in Mar 2024
Response from Frontdesk Team on 25 Mar 2024
We are sad to know that you had an unpleasant stay with us. Thank you for informing us about this so we can make this right.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Frontdesk Team on 26 Mar 2024
Omar, we are glad that you enjoyed your stay. Please come back to see us in your next visit! Thank you!

4/10 Poor

TONY

Stayed 3 nights in Mar 2024
Response from Front Desk on 24 Mar 2024
Conrad, we apologize if you were not satisfied with your stay with us. Please let us know how can we serve you better next time.Thank you!

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was quiet and relaxing. Staff was amazing
Stayed 4 nights in Jan 2024
Response from Front Desk on 19 Mar 2024
Thank you, Joseph! It's nice to know that you had a great time staying with us! Please come back to see us in your next visit!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean rooms and they always have rooms available.
Stayed 1 night in Feb 2024
Response from Management on 24 Feb 2024
Appreciated your good feedback which encouraged us to do better. Thank you Bryan and please come back to see us

10/10 Excellent

Martin

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 25 Feb 2024
Thank you Martin, we are glad that you enjoyed your stay. Please come back to see us in your next visit!

6/10 Okay

Richard

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures need updates the walls are trash needs deep clean everywhere
Stayed 1 night in Feb 2024
Response from Frontdesk Team on 20 Feb 2024
We apologize Mr. Gonzalez if we didn't meet your expectations while staying here. We directly address this from the department concerned. Thank you.

8/10 Good

SIR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Frontdesk Team on 20 Feb 2024
Thank you Mr. Manning for staying with us.

10/10 Excellent

Gabi

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
people are smoking weed in my windows
Stayed 1 night in Feb 2024
Response from Frontdesk Team on 8 Feb 2024
Gabrielle, we are really sorry for the inconvenience you faced. We do have a non smoking policy and we always ask our guests to refrain from smoking of any kind in the guestrooms. We will definitely look into it and we will inform the department concerned about your complaint so we can avoid this from happening again in the future. Thank you for understanding.

10/10 Excellent

Torey

Stayed 1 night in Jan 2024
Response from Front Desk on 29 Jan 2024
Torey, we are appreciate your perfect 10! We are happy you enjoyed your stay with us! Please come back to see us in your next visit!

10/10 Excellent

Daniella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tub
Stayed 1 night in Jan 2024
Response from Management on 27 Jan 2024
We are delighted that you had a wonderful stay Daniella.Cant wait for your next visit

2/10 Terrible

Sergio

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The Continental Breakfast was very poor. unit very old, they limit your time to stay at the same room, not happy at all.
Stayed 7 nights in Jan 2024
Response from Front Desk on 27 Jan 2024
Sergio, we apologize if you were not satisfied with your stay with us. With regards to the breakfast, we do only serve light continental breakfast.Thank you.

10/10 Excellent

Mike

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Jan 2024
Response from Front Desk on 24 Jan 2024
Thank you for your review!

10/10 Excellent

Walter

Stayed 1 night in Jan 2024
Response from Management on 20 Jan 2024
Thrilled to see this good score from you Walter and glad that you enjoyed your stay. Please come back to see us in your next visit

10/10 Excellent

Catalina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Frontdesk Team on 30 Jan 2024
Thank you Ms. Espinoza for staying with us,

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frontdesk Team on 18 Jan 2024
Thank you for staying with us Mr. Martorano, we'll be looking forward to see you again in your future stays in California.

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Frontdesk Team on 18 Jan 2024
Thank you very much Mr. Burgos for staying with us! We'll be looking forward in seeing you again.

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front desk Team on 18 Jan 2024
Thank you for staying with us Ms. Mccully,

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk on 15 Jan 2024
Thank you for your feedback, glad to hear that you had a wonderful stay.

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Front Desk on 16 Jan 2024
WE REALLY APPRECIATE YOUR FEEDBACK, HOPE TO SERVE YOU IN FUTURE AS WELL.

4/10 Poor

Jose R

Disliked: Property conditions & facilities, room comfort
Heater
I have visited this hotel for years and this was the worst experience, the heating did not work and I was very cold, I hope they improve.
Stayed 2 nights in Jan 2024
Response from Front Desk on 15 Jan 2024
We are really sorry for the inconvenience you faced, being our regular customer for years, I hope you will give us another chance to improve and will try our best to provide you the best.

10/10 Excellent

Joseph

Stayed 3 nights in Jan 2024
Response from Frontdesk Team on 9 Jan 2024
Thank you Mr. Romero for staying with us.

8/10 Good

Nicole

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Frontdesk Team on 9 Jan 2024
Thank you Ms. Gamboa for staying with us.

10/10 Excellent

Yovana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Jan 2024
Thank you for staying with us!

10/10 Excellent

Gustavo

Stayed 1 night in Dec 2023
Response from Frontdesk Team on 22 Jan 2024
Thank you for staying with us Mr. munoz.

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay!
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Jan 2024
Thank you for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Everything was great except the towels are so thin and small. Barely felt like it was drying me. Extra towels would be great too.
Stayed 3 nights in Dec 2023
Response from Front Desk on 5 Jan 2024
Thank you for staying. We'll look into it.

10/10 Excellent

jorge

Stayed 3 nights in Dec 2023
Response from Frontdesk Team on 5 Jan 2024
Thank you for staying with us.

10/10 Excellent

Eric

Stayed 1 night in Dec 2023
Response from Frontdesk Team on 21 Jan 2024
Thank you Mr. Bensky for staying with us.

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
They comfortable beds and great bath tubs
Stayed 2 nights in Dec 2023
Response from Front Desk on 31 Dec 2023
Thank you for staying with us!

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Very quiet and peaceful. Only recommendation is that they get real bath towels for residents. The towels are more like hand towels.
Stayed 5 nights in Dec 2023
Response from Frontdesk Team on 31 Dec 2023
Thank you for staying. We'll look into it.

8/10 Good

Raul

Stayed 1 night in Dec 2023
Response from Front Desk on 20 Jan 2024
Appreciate you staying with us Raul

10/10 Excellent

Gabriel

Liked: Property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Frontdesk Team on 31 Dec 2023
Thank you for staying with us.

10/10 Excellent

Filiberto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and a great place for couples!
Response from Front desk Team on 5 Feb 2024
Thank you Mr. Barraza, it's nice to know that you had a great time staying with us! See you again in your future visits here in Ontario California.

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very reasonably priced hotel with spacious rooms. They are clean, equipped with microwave and coffee maker. In a very safe area. Overall this is a great property for the money.
Stayed 1 night in Dec 2023
Response from Frontdesk Team on 12 Dec 2023
Thank you for staying with us.

8/10 Good

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to quite a few eateries and Toyota Arena for events. Loved the refrigerator area with sink and microwave. Across the way you will find a good burger bar and grill. Will be back. Thanks
Stayed 1 night in Dec 2023
Response from Front Desk on 31 Jan 2024
Ernie, thank you so much for your review! We are happy you liked our hotel and enjoyed staying with us. We'll be looking forward to see you again!

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Frontdesk Team on 10 Dec 2023
We are glad to know that you enjoyed your stay with us.

10/10 Excellent

Esmeralda, Indio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Ontario Mills and many restaurant options
Stayed 2 nights in Dec 2023
Response from Front Desk on 7 Dec 2023
Thank you for staying with us!

10/10 Excellent

Kevin, los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 1 night in Dec 2023
Response from Frontdesk Team on 5 Dec 2023
Thank you staying with us.

2/10 Terrible

Yadira

I couldn't cancel my reservation. Unfortunately we couldn't go to our destination. If they can reach out to please. 626-485-1490. It was very hard to reach a cancelation
Stayed 1 night in Dec 2023
Response from Frontdesk Team on 5 Dec 2023
We are sorry if you had a hard time cancelling your reservation, but if you are tying to cancel your reservation on the actual date of your arrival, you will be charged whether you cancel or do failed to show up. This is one of the policies of 3rd party reservation companies. Thank you for understanding.

2/10 Terrible

Tremaine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NEVER STAY HERE. The young lady in the front was the one bright spot for the facility, The leased a room to me that had a completely non functioning shower. Unfortunately I didn’t catch it until later in the night which was too late. Informed staff and was given any type of monetary como. $20 would have been fine. Save your $140…
Stayed 1 night in Nov 2023
Response from Front Desk on 8 Dec 2023
Review received

4/10 Poor

Jose

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
advertised food yet only continental elevators were down. The whole 1st floor was under construction room was clean would probably not stay there again
Stayed 2 nights in Nov 2023
Response from Frontdesk Team on 28 Nov 2023
We apologize Mr. Varela if you were not satisfied with your stay with us. We are renovating to serve our guests better, and we are hoping that you will try to understand why there are some construction in the hotel. With regards to breakfast, we only offer light continental breakfast. Thank you.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean ,the staff is very nice as well,it's a big hotel and is pretty quiet and private.
Stayed 1 night in Nov 2023
Response from Frontdesk Team on 28 Nov 2023
Thank you for staying with us,

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Front Desk on 23 Nov 2023
Thank you for staying with us!