Dear René, we're thrilled to hear that you enjoyed our great location and found value in your stay with us. Providing excellent value and a convenient location for our guests is important to us, and we're delighted that we succeeded in meeting your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Colony InnCustomer Care Team

Dear Laura, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Colony InnCustomer Care Team

Hi Srini,Thank you for sharing your experience with us! We're delighted to hear that our hotel's proximity to Universal Studios and our accommodating manager made your stay convenient and enjoyable. Providing a comfortable place to rest after a long day of exploration is our goal, and we're pleased to know that we met your expectations. Your recommendation means a lot to us, and we appreciate your feedback. Should your travels bring you back to the area, we'd be honored to host you again.Best Regards, Colony InnCustomer Care Team

Hi Joann,We're thrilled to hear that you had such a positive experience with us! Ensuring a safe and clean environment for our guests is our top priority, and we're delighted that you felt comfortable during your stay. It's fantastic to know that our front desk associate provided excellent service and made a positive impression on you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Best Regards, Colony InnCustomer Care Team

Hi gisela,We're thrilled to hear that you had an excellent experience with us! If there's anything specific that made your stay outstanding or if there's anything else we can do to ensure your next visit is just as great, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Best Regards, Colony InnCustomer Care Team

Hi Christian,We're delighted to hear that you had a smooth check-in experience and found our front desk staff to be professional and helpful. We aim to provide exceptional service from the moment you arrive, and we're thrilled that we met your expectations. Thank you for choosing us, and we look forward to welcoming you back for another excellent stay!Best Regards, Colony InnCustomer Care Team

Hi Mary,It's great to hear you found the pricing to be very good! We aim to offer competitive rates while ensuring a comfortable and enjoyable experience for our guests. If there's anything in particular that stood out about your stay or areas where you think we could improve, we'd love to hear more about it. We look forward to welcoming you back soon and hope to continue providing you with great value on your future visits.Best Regards, Colony InnCustomer Care Team

Hi Tara,I'm truly sorry to hear about your disappointing experience during your recent stay. It's disheartening to learn that you encountered such issues with cleanliness, amenities, and the overall condition of our property. Your comfort and safety are of the utmost importance to us, and it's clear we fell short of meeting your expectations. Please know that we take your feedback seriously, and we are actively addressing the issues you've raised with our housekeeping and maintenance teams to ensure that such lapses do not occur in the future. We understand the impact this has had on your family's experience, and we sincerely apologize for any discomfort or inconvenience caused. We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to regain your trust and provide you with the exceptional experience you rightfully expect and deserve should you consider giving us another chance in the future.Best Regards, Colony InnCustomer Care Team

Hi Lucia,Thank you so much for sharing your positive experience with us! We're delighted to hear that you and your family enjoyed your stay and found our staff accommodating, our rooms clean, and our location convenient. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and it's always rewarding to receive such kind feedback. We're grateful for your patronage and look forward to welcoming you and your family back for another wonderful stay in the future!Best Regards, Colony InnCustomer Care Team

Dear Guest,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip!Best Regards, Colony InnCustomer Care Team

Hi Elisabeth,We're delighted to hear that our hotel's proximity to Universal Studios and the nearby restaurants, as well as the friendliness of our staff, contributed to a positive experience for you. Providing convenient accommodations and excellent service is our priority, and we're thrilled that we met your expectations in these regards. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best Regards, Colony InnCustomer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Diego,We're thrilled to hear that your stay at our motel exceeded your expectations! Providing a clean, cozy, and welcoming environment for our guests is our top priority, and we're delighted to know that you felt right at home during your time with us. It's wonderful to hear that our staff's friendliness and dedication to your comfort made a positive impact on your experience. Thank you for highlighting our convenient location and for recommending us to others. Your five-star rating means the world to us, and we can't wait to welcome you back for another fantastic stay in the future!Best Regards, Colony InnCustomer Care Team

Hi Martha,We apologize for any inconvenience you experienced due to our limited parking spaces. Ensuring convenient parking options for our guests is important to us, and we understand the frustration this may have caused. We appreciate your understanding and patience in this matter. If you have any further concerns or if there's anything else we can assist you with during your stay, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope you enjoy the rest of your time here.Best Regards, Colony InnCustomer Care Team

Hi Matthew,We're thrilled to hear that your stay with us met your expectations and provided the comfort and convenience you were looking for during your visit to Universal. Ensuring a clean and well-maintained environment for our guests is a top priority, and we're delighted to know that you found your room, bathroom, and amenities to be clean and in great working order. It's also fantastic to hear that our staff contributed to your positive experience with their great service. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Colony InnCustomer Care Team

Hi Christine,We're sorry to hear that you found the area surrounding our hotel to be less than satisfactory. While we strive to provide a comfortable and welcoming environment within our property, we understand that external factors can impact our guests' experiences. Your feedback is important to us, and we will take it into consideration as we continue to evaluate and improve our offerings. If there's anything specific you'd like to share or if there's anything we can do to assist you during your stay, please don't hesitate to reach out to our team. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.Best Regards, Colony InnCustomer Care Team

Hi Brandy,We're thrilled to hear that you had a satisfactory stay at Colony Inn and that our staff provided excellent service during your two-night visit. It's wonderful to know that our convenient location near Universal Studios added value to your trip. Your feedback is greatly appreciated, and we're grateful for your kind words. If your travels bring you back to the area, we'd be delighted to welcome you again for another enjoyable stay. Thank you for choosing Colony Inn!Best Regards, Colony InnCustomer Care Team

Hi Linda,We're deeply sorry to hear about your disappointing experience. Providing a positive and hassle-free experience for our guests is our top priority, and it's clear we fell short in this instance. We apologize for the inconvenience and frustration caused by the parking situation and the subsequent lack of satisfactory resolution. Your feedback is taken seriously, and we will address these issues internally to prevent similar situations from occurring in the future. We understand your disappointment, and we regret that we were unable to meet your expectations. If there's anything else we can do to assist you or if you'd like to discuss this matter further, please don't hesitate to reach out to us directly. We appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.Best Regards, Colony InnCustomer Care Team

Hi Leslie,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards, Colony InnCustomer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi gerald,We're delighted to hear that you loved the tub and found our staff to be very friendly during your stay! Ensuring a seamless and pleasant check-in experience is important to us, and we're glad we could provide that for you. Thank you for your kind words, and we look forward to welcoming you back on your next visit!Best Regards, Colony InnCustomer Care Team

Hi Ashlee,Thank you for sharing your feedback with us. We appreciate your suggestion regarding thicker blankets, and we will certainly take this into consideration as we aim to enhance the comfort of our guests. Your satisfaction is important to us, and we're committed to continually improving our amenities to better meet your needs. We hope to have the opportunity to welcome you back in the future for a more comfortable stay.Best Regards, Colony InnCustomer Care Team

Hi Gabrielle,We're delighted to hear that you had a positive experience with our staff! Providing excellent service is one of our top priorities, and we're glad that our team members made a positive impression on you. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our staff. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Best Regards, Colony InnCustomer Care Team

Hi Lorelie,We appreciate your honest feedback about your recent stay with us. While we're pleased to hear that you found our staff to be nice and accommodating, we're disappointed to learn about the issues you encountered with the cleanliness, amenities, and overall condition of the property. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Please rest assured that your comments have been shared with our management team for immediate review and action. We are committed to addressing these concerns and making necessary improvements to enhance the quality of our facilities. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Best Regards, Colony InnCustomer Care Team

Hi Jacqueline,We sincerely apologize for the unacceptable experience you encountered during your recent stay with us. It's deeply disappointing to hear about the cleanliness issues and unpleasant odor in your room, as well as the condition of the sheets and blanket. This falls far below the standards we strive to maintain, and we understand your frustration, especially considering your previous positive experiences with us. Your feedback is invaluable, and we assure you that we are taking immediate action to address and rectify these issues to prevent recurrence. We appreciate your recognition of our friendly check-in staff and their efforts to accommodate you, but we recognize that this does not excuse the subpar conditions you encountered. Please know that your concerns have been escalated to our management team for thorough investigation and improvement. We understand your decision to seek alternative accommodation and deeply regret the inconvenience caused. We value your loyalty as a repeat customer, and we're truly sorry to have disappointed you on this occasion. Should you reconsider in the future, we would welcome the opportunity to restore your faith in our hotel and provide you with the exceptional experience you rightfully expect and deserve.Best Regards, Colony InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Marcos,We're glad to hear that you found our hotel to be a good place to stay, and we're delighted that our proximity to Universal Studios was convenient for you! Providing a comfortable and convenient location for our guests is a top priority for us. We hope you had a fantastic time at Universal Studios and enjoyed your stay with us. We look forward to welcoming you back for another visit in the future!Best Regards, Colony InnCustomer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi isaac,Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you rated us two stars but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.Best Regards, Colony InnCustomer Care Team

Hi Amy,We sincerely apologize for the disappointing experience you had during your stay. The presence of graffiti on the room chair and the unpleasant smell are unacceptable, and we deeply regret any discomfort this may have caused. Our team is addressing these issues immediately, conducting a thorough inspection of the room, and implementing measures to prevent such occurrences in the future. We appreciate your understanding and patience as we work to rectify these issues. Please consider giving us another opportunity to provide you with the positive and comfortable stay you deserve.Best Regards, Colony InnCustomer Care Team

Dear Guest,We appreciate your feedback and apologize if the value did not meet your expectations. We understand the importance of providing a comfortable and updated environment for our guests, and we regret any disappointment caused by the condition of your room. Your comments are invaluable, and we are actively working on renovations and upgrades to enhance the overall experience for our guests. We hope you will consider giving us another chance in the future to provide you with an improved and more satisfactory stay.Best Regards, Colony InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Lingzhi,Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you rated us two stars but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.Best Regards, Colony InnCustomer Care Team

Hi Thomas,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Colony InnCustomer Care Team

Hi Jennifer,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Colony InnCustomer Care Team

Hi Monica,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced with the cleanliness of the bathroom and the broken bath plug. This is not reflective of the high standards we aim to maintain, and we will address these issues promptly to ensure a more pleasant stay for our guests in the future. Your feedback is important to us, and we appreciate your understanding. If there's anything specific you would like us to address or discuss further, please reach out to us directly. We hope to have the opportunity to welcome you back for a more positive experience.Best Regards, Colony InnCustomer Care Team

Hi Marc,Thank you for sharing your positive experience! We're thrilled to hear that you received great customer service, felt safe, and enjoyed the cleanliness of the room. We're delighted that the room amenities, including the shower and comfortable bed, met your expectations. Your feedback on additional amenities like a microwave and suitcase stand is appreciated, and we'll certainly consider it for future improvements. We look forward to hosting you again, and thank you for choosing our hotel.Best Regards, Colony InnCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Matthew,Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment and inconvenience you encountered during your stay. It's disheartening to learn that the atmosphere did not meet your expectations and that there were concerns related to cleanliness and property conditions. We take your feedback seriously and will address these issues promptly to ensure improvements. Your insights are invaluable, and we appreciate your understanding. If there's anything more you'd like to share or if there are specific details you'd like us to address, please feel free to contact us directly. We regret that we fell short on this occasion and hope to have the opportunity to make amends in the future.Best Regards, Colony InnCustomer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi ashnil,Thank you for sharing your positive experience! We're thrilled to hear that you found our place awesome and the service great. It's wonderful to know that our receptionist was polite and friendly. Your feedback is truly appreciated, and we look forward to providing you with the same level of excellent service on your future visits.Best Regards, Colony InnCustomer Care Team

Dear Guest,I'm truly sorry to hear about your negative experience during your stay. Your concerns are valid and deeply concerning. We apologize for the inconvenience, lack of cleanliness, and the uncomfortable atmosphere you encountered. This falls well below our standards, and we take this feedback seriously. Rest assured, we will address these issues promptly with our team to ensure improvements in cleanliness and overall safety. Your well-being is our top priority, and we appreciate you bringing these matters to our attention. If you're open to discussing your experience further or if there's anything specific you'd like us to address, please reach out to our management directly. We genuinely regret the impact this had on your stay and hope to have the opportunity to make amends in the future.Best Regards, Colony InnCustomer Care Team

Dear Lizette, thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed your stay and found our staff to be nice. It's always our goal to provide a welcoming and comfortable experience for our guests. We look forward to welcoming you back for another great stay in the future!Best Regards, Colony InnCustomer Care Team

Hi Donnielle,We appreciate your honest feedback about your recent stay. We apologize for the inconveniences you experienced, including the small parking spaces, uncomfortable beds, outdated decor, and maintenance issues. Your comments highlight areas where we can improve, and we take this feedback seriously. Rest assured, we will address these issues with our team to ensure a more comfortable and satisfactory experience for our guests in the future. We understand the importance of a good night's sleep and a well-maintained environment. If you have any additional details or specific concerns you'd like us to address, please feel free to contact our management directly. We value your input and hope to have the opportunity to provide you with a better experience on any future visits.Best Regards, Colony InnCustomer Care Team

Dear Sandra, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Colony InnCustomer Care Team