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The hotel and staff are both amazing and accomodating. Ms. Diane is like a motherly figure in the hotel and is very attentive. Mr. Sugar is always smiling and warm. The restaurant staff treats you like family. You can defintely tell the hotel is ran with love.
The lobby has comfortable, homey seating, the staff smile without effort, management is right behind them in case an error, or confusion occurs. It is clean, pleasant, non-smelling. It's like staying at your cousins house.
Easy access from baggage claim to hotel shuttle; 5 minute wait. Checked in just as two main restaurants closed (10:00 pm) but was able to grab a bite at the bar. I had difficulty logging on for free wifi and didn't have the patience to figure it out so just used my roaming service. Room clean, quiet, ...
Easy check-in to a nice room with a great downtown view. Comfy beds and pillows and nice towels. Two minor issues: ice machine not working on the floor and while there were tons of plugs, they were too big for iPhone chargers so no connection. Ended up using plugs in bathroom. Both minor and I wouldn’t ...
The Hotel was fine and the food was actually good. Check-in had some issues because Expedia reservations are not in the computer they are in a back room on a printout. They were not ready for us because the firefighters had taken all the rooms like we reserved. They upgraded us to a suite without ...
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