Ratings based on 2,020 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Nice spot, connected to airport, good food

Posted 18-Jan-2017
I have to say I wasn't sure what to expect since the hotel was connected to one of the terminals at the airport. However that made it easy to both get there and leave the morning of my flight home. The room was quite large compared to other rooms I saw in the area before booking this one. Was able to check in early with the Expedia Plus membership which was nice as I just went in as soon as I landed. A few things could use a bit of updating but the room itself was very comfortable and the hotel had several different restaurants and bars to choose from so I didn't have to venture out in the cold to experience some local cuisine and super friendly staff. Considering it was a very short stay for me I was incredibly pleased and glad I decided to upgrade my hotel and pay maybe an extra few dollars to get a much better and much more convenient room and a lovely hotel.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jan-2017
Cons: More staff on duty for check in. Each time I have stayed there have been queues to check in/pick up car parking cards etc.
A very good quality hotel, very convenient for Gatwick.
4out of 5
Recommended
for Everyone
by A verified traveller from Tokyo

トランジット専用ホテル

Posted 12-Jan-2017
Pros: 立地。清潔感。レストランとバーがちゃんとしているところ。
Cons: バーの閉まる時間が案内と違っていた。年末のせいかな?
Location: 北ターミナル直結。それ以外何もなし。
北ターミナルのトランジットとして使うなら最高のチョイスだと思います。 空港北ターミナルと直結しているので、室内を徒歩5分歩く程度、ヒースローからのバスだと10分位かと。 ホテル内にレストランやバーがあるので、一泊ならここで全てが完結できます。 お部屋も小綺麗で、空港の音も全く気にならないです。 リゾートでも都市のホテルでもないので、高揚感がないので評価は4ですが・・・非常に満足でした。
5out of 5
Recommended
for Everyone
by A verified traveller

tge start of your journey

Posted 09-Jan-2017
Pros: The accessibility
Cons: Robes in the roons
For a relaxing start to your journey stay at Sofitel located within a short walk from the terminal building The open atrium of the hotel entrance is very welcoming staff are friendly and courteous rooms are very good and with a choice of 3 restaurants what a relaxing way to start your holiday
2out of 5
by A verified traveller from San Juan

One nighter before departure

Posted 08-Jan-2017
They HAVE to do something about the odor in the lobby. It smells like food and it shouldn't. The room was smally but for the one nighter it's fine. The bed was super. It's an airport hotel, I didnt expect much.
4out of 5
Recommended
for Everyone
by A verified traveller from Tampa, Florida

Very convenient.

Posted 30-Dec-2016
Pros: location's convenience and ease of access from the Gatwick's North terminal
Location: It is not a location for extended tourist stay, however it is most convenient for Transit passengers, very easy access to all airport transportation.
Very convenient location the hotel met all my "in-transit" needs. The staff at reception were very flexible and attended to my needs ensuring a pleasant comfortable stay.
5out of 5
Recommended
for Everyone
by A verified traveller from tenerife

Lovely hotel very very close to the airport w

Posted 25-Dec-2016
We have stayed at this hotel many many times, and God willing, we will stay there many many more,staying there overnight is part of our holiday.
5out of 5
Recommended
for Everyone
by A verified traveller from Isle of Man

Ideal Gatwick Sleepover Hotel

Posted 17-Dec-2016
Pros: This hotel is ideal for someone wanting to sleep over at Gatwick between flights and. I have no qualms in recommending this hotel to my friends.
Location: Ideal Gatwick sleepover hotel.
We use this hotel whenever we want to sleepover at Gatwick. It is located between the two terminals, comfortable and with just the right eating options. The staff are friendly and efficient and fully understand the needs of patrons with planes to catch.
5out of 5
Recommended
for Everyone
by A verified traveller

A Good Night's Sleep

Posted 08-Dec-2016
Pros: The beds! Proximity right at the airport.
Location: Well, you just roll your luggage right from the train or car park or flight into your room eliminating taxis, shuttles or pick-ups.
We reduced the stress of making sure we could catch our flight without train delays or early morning anxiety. Sofitel is the pricier option - but what a bed! Best bed-pillow-linens combination ever. The breakfast buffet is lovely with both traditional English breakfast and continental breakfast options though very expensive.
5out of 5
Recommended
for Business Travellers
by A verified traveller from Ireland

Nice Hotel - Great locations Beside Gatwick

Posted 25-Nov-2016
Pros: Location,Staff,Wifi,breakfast
Cons: Nothing Significant
Location: Easy to access airport and train station
Nice Check in - Good service all round - Value for Money