Ratings based on 2,031 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from Naples Fl

Posted 23-Jun-2018
A good base after a Cruise for a few days before fly home to Florida.
5 out of 5
by a verified traveller

Posted 21-Jun-2018
Great location for Gatwick North Terminal
5 out of 5
by a verified traveller

Posted 21-Jun-2018
Great hotel!
5 out of 5
Recommended
for Everyone
by a verified traveller from Glasgow

Luxurious and so handy for morning flight

Posted 20-Jun-2018
We really enjoyed our stay - the hotel feels luxurious, you quickly forget you're in an airport! Being able to walk through the tunnel straight to the airport to get our flight in the morning was fantastic, would definitely stay again.
5 out of 5
Recommended
for Everyone
by a verified traveller from London

Fabulous Hotel Sofitel!

Posted 20-Jun-2018
The hotel is immaculate! Reception staff are efficient and professional. Maxism and Arnaud are so helpful and patient. Ingus at the porter area is so lovely and helpful as well. The staff at the Urban Cafe were wonderful and attentive! Marius and Barbara were great st making our special meal worthy of great memories. The food at the Urban Cafe was superb. We had the posh garlic bread was delicious , followed by Fosh and chips , with Ramen chicken noodle soup for my hubby. Both excellent , tasty and reasonably priced for such a lovely quality hotel. Fir dessert , we had 3 scoops of delicious ice cream. The room we had was lovely and has fantastic amenities! Even a phone in the bathroom! Bed was comfy and spacious , even for us two big persons! The concierge and Porter team organised my hisband’s special assistance and nothing is too much for the staff here. They all aim to please! We booked room rate only with Expedia online and although a bit dearer than nearby hotels, you know why! First class and we will be using this hotel for ALL future stays at Gatwick! This made for a relaxed start to our holiday to Greece!
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 18-Jun-2018
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 18-Jun-2018
5 out of 5
by a verified traveller

Posted 16-Jun-2018
Overall the hotel was cold. Every time we returned to the room the air conditioning was working flat out even though when we were in the room we always set the temperature to maximum as the room was always very cold. The cafe/restaurant was cold as was the bar.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 16-Jun-2018
5 out of 5
Recommended
for Everyone
by a verified traveller from Las Vegas, NV, United States

Great hotel

Posted 16-Jun-2018
Staff is wonderful, very friendly and helpful. Good hotel rooms, comfort and clean. Breakfast was good. Overall very impressed with the hotel. Would definitely go there again.