- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a newly renovated suite which was lovely. Very clean and spacious. The staff was super friendly and check in was a breeze. The complimentary breakfast offered lots of options. I was a little upset that the pool was under construction when we arrived and we were not given notice of this until after we booked our nonrefundable room and this was one of the reasons we booked here (the kids really wanted to swim). I will say we were allowed to use the pool at the hotel next door but with little kids in the Canadian Winter it was just a bit much. Other than that (honestly super small) detail this was a great stay and we will most likely stay again the next time we visit family in London.