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Clayton Hotel City of London

Photo gallery for Clayton Hotel City of London

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Pillow-top beds, minibar, in-room safe, laptop workspace
Pillow-top beds, minibar, in-room safe, laptop workspace
Pillow-top beds, minibar, in-room safe, laptop workspace
Pillow-top beds, minibar, in-room safe, laptop workspace

Overview of Clayton Hotel City of London

VIP Access

Clayton Hotel City of London

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
10 New Drum Street, London, England, E1 7AT

Explore the area

  • Popular LocationLiverpool Street13 min walk
  • Popular LocationTower Bridge14 min walk
  • Popular LocationTower of London17 min walk
  • AirportLondon (LHR-Heathrow)38 min drive

Choose dates to view prices

About this area

London

Clayton Hotel City of London is located in London City Centre, a neighbourhood in London, and is in the city centre and near the airport. Tower of London and The British Museum are cultural highlights, and some of the area's notable landmarks include The Shard and London Eye. Looking to enjoy an event or a match? See what's going on at O2 Arena or Wembley Stadium. Guests appreciate the hotel's location for the sightseeing. It's also convenient for public transportation: Aldgate East Station is just steps away and Aldgate Station is 4 minutes on foot.

What's nearby

  • The Gherkin - 10 min walk
  • Liverpool Street - 13 min walk
  • Tower Bridge - 14 min walk
  • Tower of London - 17 min walk
  • London Bridge - 20 min walk

Getting around

  • Aldgate East Station - 1 min walk
  • London Fenchurch Street Station - 9 min walk
  • Heathrow Airport (LHR) - 38 min drive

Restaurants

  • Dulce - 2 min walk
  • Exmouth Coffee - 2 min walk
  • Straits Times Kopitiam - 2 min walk
  • Halal Restaurant - 3 min walk
  • The Culpeper - 3 min walk

About this property

Clayton Hotel City of London

Eco-friendly London hotel in London City Centre, near Tower of London
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area and concierge services. All 212 rooms provide in-room free WiFi, pillowtop beds and flat-screen TVs. Other amenities available to guests include minibars, room service and rainfall showerheads.
Clayton Hotel City of London offers 212 forms of accommodation with minibars and a safe. Beds feature pillowtop mattresses. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: GBP 13.00 for adults and GBP 6.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre

Family friendly

  • Free cots/infant beds
  • Snack bar/deli

Conveniences

  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 13.00 for adults and GBP 6.00 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clayton Hotel City London
Clayton City London
Clayton City Of London London
Clayton Hotel City of London Hotel
Clayton Hotel City of London London
Clayton Hotel City of London Hotel London

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 547 out of 831 reviews
5 - Excellent 66%
Rating 4 - Good. 225 out of 831 reviews
4 - Good 27%
Rating 3 - Okay. 34 out of 831 reviews
3 - Okay 4%
Rating 2 - Poor. 16 out of 831 reviews
2 - Poor 2%
Rating 1 - Terrible. 9 out of 831 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great suite in a really well positioned part of town. The staff were lovely, the gym is well put together (and is 24 hours) and I would recommend the hotel.
Stayed 4 nights in Sep 2021

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
On arrival at the hotel at 17:30 our room was not ready. We understood they had some issues with housekeeping so waited in the bar area with some free drinks. At approx 18:00 we got the keys to an 'upgraded' room for the inconvenience, to find that it had not been cleaned. Dirty cups next to the bed, used towels and used bin. Returned to reception and joined the huge queue again. Other guests also in the queue for the second time with similar issues. One lady found another guest in her room! By 18:30 we got our second room key (back to the grade we paid for). By this time we were desperate for a shower after a long journey so allowed for the litter and un-wiped sticky bedside table to slide in our second room. Towels and bedding appeared to be clean this time. Mentioned this to reception later in the evening who agreed to a breakfast voucher for our troubles. After initial disappointment and delays the room was nicely decorated and located very close to a tube station and Tower bridge. We ate on one evening at St Katherine's dock which is in easy walking distance and very pretty. Breakfast was average. Bar staff very friendly.
Stayed 2 nights in Sep 2021

1/5 Terrible

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Awful experience and I wish we booked elsewhere. This hotel with breakfast option was not cheap! First night we couldn’t sleep as next door room was extremely noisy, we gave two calls to the reception and yet nothing was done about it (reception said they couldn’t find where the noise was coming from), only after I knocked on the neighbouring door myself and asked to be quite they did (2:30am), our sleep was ruined! In the morning we went to have a breakfast and it was most disgusting experience, nobody was wearing masks (ok, yes people don’t have to) but in such a small space where the buffet was, everybody was on top of each other, fighting to get last sausages or beans, people were impatiently waiting for the top up, it was impossible to get through, coffee machine was broken and they were serving disgusting instant coffee. Next day the situation at the breakfast buffet was the same, we have simply left to eat elsewhere. Nothing was properly organised around the buffet, no one way sister that could help, or perhaps rearrangement how people pick up their food in such tiny corner. Our intention is to write a complain and seek partial refund, I just hated my stay on our wedding anniversary!!!
Stayed 2 nights in Aug 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the place was clean!
Stayed 2 nights in Aug 2021

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great decor and great location. Very friendly service in reception however the service in restaurant for breakfast was organised chaos. Poorly ran. Waited 35 mins for a drink! Shame, as this massively let's the hotel down.
Stayed 2 nights in Aug 2021