Ratings based on 68 Verified Reviews

3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Sep-2017
Kind staff but they should have told about the closed spa :(
4 out of 5
Recommended
for Everyone
by A verified traveller

Enjoyed the spa but one of the days the spa water

Posted 11-Sep-2017
Overall pleased. Did ask for ground floor room but didn't get one
4 out of 5
by A verified traveller

Shaky start

Posted 26-Jun-2017 on Hotels
Great executive king. However there was a problem with heated mirror in bathroom being red hot making the room really uncomfortable. On complaining we were immediately moved to a suite which was amazing. Unfortunately we could only stay there one night as it was booked the next night. I asked where we would be moved to and initially was shown a small room by the bar. It was not the same standard of room we'd had initially, so we were allocated a better one. The hotel was full so we were pleased they could give us what we wanted. All staff pleasant and helpful. Some better trained than others. Food very good overall. Lots of choice for breakfast. Gluten free options. Great location, would stay here again.
5 out of 5
by A verified traveller

weekend away

Posted 17-Jun-2017 on Hotels
very enjoyable
4 out of 5
Recommended
for Everyone
by A verified traveller from Fareham

Nice hotel, staff were friendly, rooms clean

Posted 08-May-2017
Nice hotel, staff were friendly, rooms clean and had been recently refurbished and was quite big with good facilities. The spa area is nice, although not much seating/loungers around the pool. Restaurant was ok. Breakfast had a good selection and was nice, but it was Luke warm. Overall a very enjoyable stay. Within walking distance of Llangollen.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excelent beds and bedding.

Posted 04-May-2017
Pros: The decoration. The heat of the water in the spa pool. The beds and bedding.
Cons: Read above in experience.
Location: Good location, to visit Llangollen town.Pleanty of walking areas around.
Tastfully decorated. Staff friendley and approachable.Would appreciate some form of details in the bedroom. Such as details of facilities in the hotel eg. spa details.what time you are able to order food,is there any room service? Evening meal menues in the morning, so food can be ajusted through the day. A plastic cup in the bathroom for oral toilet use. A mirror over the dressing table area.Ordering of daily newspapers to the hotel. Our en-suite door was unable to be closed. I appreciate that the hotel was only recentley reopened but there is definatley some snagging to be carried out to obtain the correct stars deserved.
4 out of 5
by Alan

Clean, modern and comfortable hotel

Posted 17-Mar-2017 on Hotels
The hotel is very modern and clean. It is in a quiet location with only a short walk along the river to the centre of Llangollen. The Spa looks lovely from outside but it wasn't open when we were there. It was a bit of a shame we weren't informed of this beforehand but we didn't let that affect our stay. Breakfast was very nice and all the staff friendly and polite. Would definitely recommend this hotel to all.
5 out of 5
by A verified traveller

Posted 19-Dec-2016 on Hotels
Hotel had just opened that day , it was great , staff really helpful , manager couldn't do enough for us , made my birthday with my family who live near hotel a great weekend , when the rest of the hotel opens it will great , definitely going to book a suite again next year , well done to the new owner on colour and style choices
4 out of 5
by Nigel from Bury

Relaxing

Posted 29-Jul-2016 on Hotels
Will be back. Love the spa pools. Only one thing letting it down wifi only in the reception area
5 out of 5
by Joyce from Yorkshire

Wild pheasant weekend wonder

Posted 17-Jul-2016 on Hotels
Enjoyable stay . Nice spa good food