"When we checked in, the guy was very friendly! He helped prepare us for our morning whale watching experience ... he went out of his way to be sure we were ready and excited for the whales! He was wonderful Excellent breakfast! Would stay here again for sure"
"Check in time was awful, we were there right in time at 3 pm and yet we had to wait for about 45 minutes before we got our room keys. Reason given was that the suite I booked was not done and ready yet. The fireplace in the suite didn't work at all during our stay, when we notified the front desk, ..."