Ratings based on 490 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jul-2017
Stayed two nights, great location on the waterfront. Enjoyed our lake view room.
4 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta

Nice hotel overlooking the Lake.

Posted 29-Jun-2017
The staff is outstanding. Extremely pleasant and helpful. The rooms are comfortable, and well appointed. I elected to stay in a room overlooking Lake Lausanne. Beautiful view! The only downside, and this is big during summer, is the air conditioning. It just does not cool as it should. The hotel really needs to invest in a new HVAC plant to ensure good air conditioning during summer months. Contrary to what some believe, it gets quite warm during summer -- temperatures of 85F on many days are common.
Comment from Hotel Management
01-Jul-2017 by Hotel Manager, Hotel Management
Dear Ajay, Thank you for your feedback and especially for your comment regarding our staff. We are looking forward to welcoming you again in our hotel. Assuring you of our best care and attention at all times, we remain, With best regards, J. Bundgaard, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Canberra

Construction work

Posted 03-May-2017
The hotel is exceptionally well-located with good views and access to the wTerfront and a 2-3 minute walk to a convenient subway station. Currently there is a bit of remodellimg happening T the front of the building but it is being well-managed.
Comment from Hotel Management
12-Jun-2017 by Mövenpick Hotel Management, Hotel Management
We thank you for your comment and your stay with us. We would like to assure you that all feedbacks from our guests are carefully reviewed by our executive committee. This in return helps us to increase customer satisfaction. We hope we will welcome you again soon. With best regards, J. Bundgaard, General Manager
1 out of 5
by Reem

not recommanded at all

Posted 12-Apr-2017 on Hotels
the hotel staff were not helpful at all even though my kids 1 year and 3 years with me as they gave a very far room from elevator and extremely small and they asked me to pay 150 a night for a bigger room. they did not pick up the bags (self-service), you have to park the car. no smiles I don't recommend to stay at this hotel.
Comment from Hotel Management
28-Apr-2017 by Hotel Manager Moevenpick, Hotel Management
Dear Reem, We thank you for your review and your recent stay with us. Feedback from our guests is fundamental in helping us improve our service quality and facilities at the hotel. It seems that some misunderstandings have affected the quality of your stay and we would be more than happy to discuss about it. Please feel free to contact us should you wish to clarify some of your points. We do hope we will have the pleasure to welcome you soon in our hotel. With best regards, J. Bundgaard, General Manager
4 out of 5
by A verified traveller

Posted 17-Mar-2017 on Hotels
Comment from Hotel Management
23-Mar-2017 by Hotel Manager Moevenpick, Hotel Management
Dear Guest, Thank you for being our guest and for sharing your feedback. It would be a pleasure to welcome you back in our hotel. Kind regards, C. Kramer, General Manager
5 out of 5
by David

Luxury hotel right on Lake Geneva

Posted 07-Mar-2017 on Hotels
Luxury hotel right on Lake Geneva, friendly staff, fabulous breakfast, good sized room
Comment from Hotel Management
16-Mar-2017 by Hotel Manager Moevenpick, Hotel Management
Dear David, It is great to read such a feedback, thank you for that and thank you for staying with us. We wish we will have the pleasure to welcome you again soon. Kind regards, P. Fruneau, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from toronto

Nice hotel on the lake

Posted 20-Feb-2017
We enjoyed our stay at Movenpick. The room was quite comfortable and the staff were very helpful at check in when we needed to change from a king to two queen beds. However the breakfast was disappointing (eggs basically not worth eating).
Comment from Hotel Management
27-Feb-2017 by Hotel Movenpick Manager, Hotel Management
Dear susan, Thank you for your feedback, it will help us to identify where how can improve our services and it will be shared with our team. We do home you will come back soon. Best regards, C. Kramer, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from yorkshire uk

Standard hotel

Posted 13-Dec-2016
Hotel fine I very standard hotel room smelt a bit fusty
Comment from Hotel Management
24-Dec-2016 by Hotel Mövenpick Manager, Hotel Management
Dear Annie, Thank you for being our guest. Your comment will be shared with our housekeeping manager, we are sorry to read that it has affected your stay. For your information a renovation program will start soon. It would be a pleasure to welcome you back in our hotel. Kind regards, C. Kramer, General Manager
3 out of 5
by A verified traveller

Basic / good for bisiness short stay

Posted 03-Dec-2016 on Hotels
Hotel is vey dated ; some rooms decorated but very syintetic - not comfortable Reception charges me twice local tax although it had to be included in hotel.com rate
Comment from Hotel Management
24-Dec-2016 by General Manager, Hotel Management
Dear Guest, Thank you for being our guest. We regret to read such a comment, please feel free to contact us if we have to reimburse you for taxes, We do not want to double charge you with no reason. With best regards, P. Fruneau, Front Office Manager
4 out of 5
by A verified traveller

nice location but lacking charm

Posted 25-Nov-2016 on Hotels
nice hotel overall and great location (right by the lake) but the hotel is getting old. Some of the rooms need some renovation. Breakfast is so-so.