Outdoor pool
Check availability

Reviews of Balisandy Resort

3 out of 5
Balisandy Resort
Pantai Kuta Poppies Lane II, Kuta, Bali

Reviews

6.6
Rating 10 - Excellent. 40 out of 341 reviews" "
Rating 8 - Good. 108 out of 341 reviews" "
Rating 6 - Okay. 109 out of 341 reviews" "
Rating 4 - Poor. 52 out of 341 reviews" "
Rating 2 - Terrible. 32 out of 341 reviews" "

5.8/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Donna, East sussex

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large rooms with all you need. Bath was a nice touch with plenty of hot water. Toiletries provided. Lovely deep swimming pool, bar wasn't open though. Most staff were polite. Man at the desk was rude and put his hand up to hush me at check-in,so a bit of a bad start. Garden was well kept. I didn't like cat poo on the grass and having to ask for the coffee to be refilled each morning at breakfast.. breakfast was cooked fresh and the menu has enough choice. All in all good.
Stayed 3 nights in Dec 2023

4/10 Poor

Toni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in my room was broken and mouldy. Dirty sheets and a giant cockroach came out of the rotting bathroom door.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for six days Was very clean rooms cleaned daily and the courtyard was amazing Staff were great and so helpful
Stayed 6 nights in Jul 2023

10/10 Excellent

Leszek Stefan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff friendly and friendly and helpful. The facility close to beech and yet sheltered from urban noise. Close to restaurants and city amenities
Stayed 3 nights in May 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Been there many times, shame the ‘ shaken bar ‘ wasn’t open but I understand why.
Stayed 8 nights in May 2023

4/10 Poor

Nicholas John, Berrigan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs money spent on it to bring it back to its former glory
Stayed 7 nights in May 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sh*t
When I was looking for a place to stay. I was looking somewhere close to places I wanted to be near. From the photos of thr balisandy it seemed nice and inviting. Thr photos of thr room don’t show much, but again seemed on picture on thr internet only. However this was way far from the actual truth. From thr outside (which is not shown in pictures. Was very old and dated. I thought that made it might look better when I get to the other side, but no. The pool was dirty, unclean and nothing like the pictures (which I found were years old) only thr bottom floors were available as the top floors were no able to be used as they were unsafe and under repair (or so I was told) when I went to my room, it was far from desirable, it was smelly, if fact it smelt like mould. Thr fridge was no working and the and nor was the security safe. The front door, could be easily kicked in, if someone so desired. I thought my room was back, but my brother and sister in laws room was twice the smell as my room. That we decided to not stay and leave for something else. I was say I was less then impressed would be an understatement. I didn’t even argue for my money back as I knew it would be to no privail. I am in no way stuck up, I have been in war worn countries with better accommodations then this, been a ex-army veteran of 25 years I have seen my fair share of ruin down places, but this was worse this then this. I wasn’t willing to risk my health and thr health of my family so we left.
Stayed 8 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night and found the staff very obliging and friendly - the room that we were given was very adequate for a comfortable stay even included a cooked breakfast and the coffee was excellent. Nice looking pool but unfortunately did not have time to use it - do not expect 5 stars but for the cost it was awesome. Very quiet for the location and will be staying again when we pass through Kuta.
Stayed 1 night in Mar 2020

6/10 Okay

Nabila

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2020

8/10 Good

Megan

Liked: Staff & service
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best best value for money
Excellent location as it is a few mins 6-10mins away from the beach with a stretch of restaurant and markets along the way. The hotel has very spacious rooms and a cosy veranda overlooking the central pool. Breakfast is decent but may still be improved by adding main course options. The staff are friendly and accommodating. Definitely value for money as the price is definitely friendly without sacrificing comfort and convenience
Stayed 3 nights in Jan 2020
Response from Dewi on 3 Feb 2020
Thank you for your feedback, Hopefully you will come back again stay with us

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Its close to everything and staff are really nice. If your looking for a bed and a pool, its good. Dont expect too much.
Stayed 3 nights in Dec 2019
Response from Dewi on 30 Jan 2020
Thank you for your feedback, and thank you for your stay at our Resort

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Had a great relaxing stay again, food is excellent, Staff Always Happy to help, comfy beds great location, live the gardens and surrounds. We will be back
Stayed 8 nights in Dec 2019
Response from Dewi on 3 Feb 2020
Thank you for your feedback, we will waiting for next your stay

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Good breakfast, room could do with a duster once or twice a week
Stayed 7 nights in Dec 2019
Response from Dewi on 3 Feb 2020
Thank you for your feedback,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

Monty, Washington

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed bugs! The pool area is nice and so is the staff. But they have bed bugs and the bedding is disgusting. Moldy pillows, stained sheets, just gross. For the price, there are far better places. Its too bad, because it would be a good place if it were clean. I checked out early and the manager gave a partial refund.
Stayed 6 nights in Sep 2019

8/10 Good

Rafaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

6/10 Okay

Saana

Travelled with group
Liked: Staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó todo , la ubicación , la comodidad del hotel, la limpieza maginifico y sobre todo las buenas energías del hotel en general hace que uno pueda descansar mejor .
Stayed 3 nights in Aug 2019

4/10 Poor

Jayesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good for a stay
Rooms seems to be good in photos, no cleanliness in hotel rooms, showers not working properly, bathrooms are very dirty, staff are non co-operative, no proper plug points in room, bathroom fittings to be changed, bathtub is of no use.... u can't actually use it as bathtub, the property needs a renovation, I will advice not to stay in this hotel till things are not rectified...... Worst service by staff, they don't listen to the problems of customer..... Staff is less bothered about the customer needs......
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 9 nights in Jul 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Comfortable place
Stayed 2 nights in Jul 2019

8/10 Good

Gary

Liked: Staff & service, room comfort
Comfortable hotel
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and the staff was very helpful . The breakfast buffet a bit disappointing .
Stayed 7 nights in Jun 2019

8/10 Good

Rahma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
Stayed 11 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom looked old, dirty and it had a weird smell. Towels looked dirty and the bed was not comfortable
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The location, pool was fabulous, staff friendly and helpful.
Stayed 8 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were great. The pool nice. But the hotel is in serious need of an upgrade. Our first room Didn’t lock. Another room Had an air conditioner that broke. Beds hard. Pillows lumpy. Old and outdated
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

4/10 Poor

I gede putu kartika

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet is dirty smell bad not comfortable at all
Stayed 2 nights in Feb 2019

4/10 Poor

Bola8

Disliked: Cleanliness, room comfort
The room wasn’t clean, it was smelly. Dirty sheets, no towels,
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019

6/10 Okay

lydia, MALAYSIA

Liked: Staff & service
Disliked: Cleanliness
Jusk ok for the price but really dated and need furbishing.Stayed for 3 nights (Room 218 and 220). Booked family room (tripple) through booking.com and was confirmed but on arrival I was told that the family room is not available. Bad points :Stains on stairs , bed sheets and stinky bathroom.Floor is sticky and no floor mat provided. The rooms comes with basic breakfast but nothing to die for and can give it a miss. Dont expect tours and transport arrangement .Pricy too when compared to other vendors.Entrance to hotel is a small dark alley , no lighting and can be scarry. Good points :Reception staffs were helpful and efficient for check in and check out. Pool and garden ambiance is good .Just 5 minutes walk to Kuta Beach. Massage by the pool available on request from 10am to 6pm Cafe is by the pool (but limited menu)
Stayed 3 nights in Jan 2019

8/10 Good

Mariana

Liked: Staff & service
Pretty good but breakfast not great
Stayed 6 nights in Nov 2018

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2018

2/10 Terrible

Vic, Canberra, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is nothing positive to say about this hotel.
The pictures make this place look great but the reality is far different. Cool if you are keen to sleep in dirty bedsheets covered in others bodily filth, no towels, filthy room, bathroom full of hair and mould, mattress was like concrete blocks, no facilities, air conditioner not working, staff extremely rude and dismissive. The pool is OK, access on floors other than ground is terrible. There were dirty dishes left on the floor in the hallways that were not from that evening, they were piled high. Booked 3 rooms and problems were the same across all 3.
Stayed 1 night in Sep 2018

6/10 Okay

Andrea, Australia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Cheap accommodation
Hotel staff were the plus to this experience, all very polite and attentive. The cleanliness of the room was disappointing due to the stains on the sheets and the mold in the bathroom. The lighting was also very poor which was a big thing for my husband as his eyesight is challenged. The pool (although we didn’t use it) looked amazing and was used by many guests. The breakfast was perfect!
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
A pleasant quiet retreat holiday.
The staff and surrounding gardens are very nice. The pool was enjoyable but the lounge chairs need to be updated. The cleaning staff need to be taught to how to clean properly. The bathrooms need a good scrub and properly disinfected before every new visitor. The breakfast included was very good.and the dinning room was clean and staff friendly. .
Stayed 15 nights in Jul 2018

2/10 Terrible

philyn, melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filth, rats and staff that didn’t care.
I would like to say we have stayed at Bali Sandy four times in the last five years and have always been happy with the resort in all aspects. This time we were taken to our booked and paid for “Classic Delux” room on the ground floor. I questioned the staff member re the room due to its poor condition and he said that’s definitely what you are getting and it’s “Classic Delux”. I know that’s incorrect as I am aware of the rooms in the hotel that are this standard as they have been renovated over the past couple of years and that’s what we always pay extra for. I asked him to please move us to the renovated rooms we usually get but he just shrugged his shoulders. The bathroom was a filthy disgrace with a bath/shower so bad I would not use it with out wearing flip flops. Shower curtain was covered in black mould as were the tiles, toilet filthy, water splashed on my feet through leaking drain when the sink was used and taps were all rusted and loose. Day two the sewerage smell permeated the room so they left a can of air freshener. Night two we both woke at midnight to what sounded like a monster trying to rip the ceiling down. I am assuming an infestation of rats. After that we found alternate accomodation for the remaining eight nights and moved from the hotel. When I checked out the man at the front desk just looked at me when I said we were moving due to the bad condition of our room. He then said no refund for next 8 nights as we had paid online.
Stayed 10 nights in Jul 2018

6/10 Okay

Shirley, Perth Australia

Disliked: Cleanliness, property conditions & facilities
You get what you pay for
Bad points - Stairs only. No elevator for luggage. Difficult to get clean towels for room and pool. Dirty bathroom I bought bleach and cleaned it myself. No fridge in room. Staff had very limited English making communication difficult. On check out stated that final bill HAD to be paid in cash as no card facilities. Wifi was often not working for hours at a time. Good points- Staff friendly. Breakfast decent. 2 large bottles of water to room each day. Air conditioner worked well. Nice view. Nice pool. Nice balcony. Close to shopping and markets. Meals cheap and tasty. Massage service reasonable price and convenient.
Stayed 11 nights in Jul 2018

8/10 Good

naufal, malaysia

Liked: Cleanliness, staff & service, room comfort
Nice and very close to beach, food , shops and other facilities
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central located to all activities
Stayed 5 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

2/10 Terrible

Renaldo, Mandurah

Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy
The map on the website was wrong. The first room we were given smelled horrible. Had been locked up for at least a week according to the guest next door. Had water damage which caused the mound. Got given another room which wasn’t any better. The WIFI was very intermittent but we were able to find better accommodation using it. I know it’s Bali but this place needs a complete rebuild in my opinion.
Stayed 5 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Staff & service
Close to everything in Kuta
Balinese style,always meet people,staff very helpfull.Close to beach, Love the pool bar. HBO movies.I have returned many time.Around $35 a night with breakfast.
Stayed 10 nights in Apr 2018
Response from Dewi on 11 Jun 2018
Thank you for your feedback

8/10 Good

Wassa, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for your money
Not the best hotel around Kuta, but certainly great value. Rooms were clean with all the required facilities on site. Pool, bar restaurant. Staff very helpful.
Stayed 2 nights in Apr 2018
Response from Dewi on 11 Jun 2018
Thank you for your feedback