Not worthy of its rating
Posted 08-Sep-2016 on CheapTickets
While this is one of the newer hotels in Kuching, it does not live up to the Pullman name or the Wagons-Lits heritage. The rooms are already shopworn. I complained of mould on the shower ceiling but nothing was done to remedy it. I was made to move my room mid-way through my four-night stay with little explanation. I found then that all the showers are mouldy, apparently. They shut down the restaurant for breakfast mid-stay and moved it into the lobby area, where the food tended to get cold. The lower level staff were somewhat helpful sometimes. However when I asked the desk manager when I should take the taxi to the airport, he told me incorrectly so I had to wait nearly an hour before the security gates were even open (and hence unnecessarily lost an hour of sleep). Sometimes there was no staff in attendance at the swimming pool, and the hot pool was never on. I have traveled in Southeast Asia several times before and never encountered such haphazardness and lack of attention to guests. The hotel seems to think it is really a conference hotel--tourists advised to forget going there, and go to another hotel where they will be treated with greater courtesy and deference.
Comment from Hotel Management
16-Oct-2016 by Annie Majidi, Hotel Management
On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay at the Pullman Kuching recently. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time.
Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services.
We hope that this stay will not deter you from returning to Pullman Kuching in the future. We hope we would be able to serve you again in the near future.
Guest Experience Manager