Ratings based on 407 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveller

Total Surprise from a Well Known Hotel!

Posted 20-Dec-2015
Have written to Accor group about my horrible experience. You ask for service, it comes 3 hours after! A business center without even a printer! Housekeeping without air freshened! The guest have to ask approval from the supervisor for the room to be sprayed. Carpet unwashed and unclean; foul odor! And many more.....
5 out of 5
Recommended
for Everyone
by A verified traveller

사라왁리버와 가까운 호텔

Posted 24-Nov-2015
직원들도 친절하고 좋았어요 조식도 만족스러웠고 제방에서는 와이파이가 잘 안됐었는데 로비나 다른층에서는 잘됐더라구요 쿠칭 다시가면 또 선택할듯 합니다
4 out of 5
Recommended
for Business Travellers
by Nina Lykke Skov

This traveller left a rating score only Posted 05-Nov-2015 on Hotels
2 out of 5
by A verified traveller

Should have been better

Posted 26-Oct-2015
Pros: Size is ok. Breakfast was ok.
Cons: Staff needs training. Cleanlines should be made top priority.
Room had hair at different areas. Housekeeping was sloppy and inconsistent, room had no slippers and inadequate towels were provided. Tea was not refreshed during our 3 nights stay. Smoking is allowed at the bar so the lobby smells of cigarette. Swimming pool was dirty.
5 out of 5
Recommended
for Couples
by Celine from Tarbes

Super adresse à Kuching

Posted 25-Oct-2015 on Hotels
Cet hôtel est immense, à l'image de son impressionnant lobby. Vaste chambre parfaitement équipée, la literie est royale, on nous dépose le journal tous les matins. Les dimensions de la piscine sont hallucinantes et il est très agréable de s'y poser pour un moment de détente. La salle de sport est également grande et bien équipée. A noter un atout inattendu : on peut accéder directement par les ascenseurs au mall "The Hills" situé sous l'hôtel, où on a 10 % de réduction dans les restaurants en montrant la carte de sa chambre. La rivière Sarawak n'est qu'à quelques minutes à pied (croisière sympa), de même qu'un petit supermarché aux tarifs défiant toute concurrence.
4 out of 5
Recommended
for Business Travellers
by Wai Sam

This traveller left a rating score only Posted 21-Oct-2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from Malaysia

Classy, spacious and comfortable

Posted 20-Oct-2015
Pros: their large bed and comfy atmosphere.
Cons: provide more tv channels. currently there are very limited channels. Bathroom water was overflowing
Location: close to waterfront and shopping malls
Overall service was very good. Room was very comfortable. Hotel staffs were friendly. Satisfied with my stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from California

good view of the city.

Posted 15-Oct-2015
Cons: housekeeping
Overall service is good. Rooms are comfortable. The gym facility is great and spacious. The hotel staffs are very courtesy. Except the housekeeping is very inconsistent, missing towels almost everyday.
3 out of 5
Recommended
for Business Travellers
by darek from Australia

Pullman hotel Kuching

Posted 11-Oct-2015 on Hotels
This hotel is over priced and over rated. Although the hotel is nice, comfortable, and centrally located, I did experience many problems including: 1. Lift keys often didn't work, 2. Staff hair found regularly in bathroom after a service; 3. Toilet paper not added during a service; 4. Painting was allowed to be conducted next to air conditioning that tracked chemical fumes into rooms; 5. I was given room key for incorrect rooms; 6.room service request for another room was delivered to mine; 7. Wifi signal was weak and could not be used in room; 8. Level of service was not to standard expected for the hotel chain. I stayed for four nights and was disappointed.
5 out of 5
Recommended
for Couples
by Michael

Super Aussicht

Posted 08-Oct-2015 on Hotels
Gutes und sauberes Hotel mit einem grossen Buffet am Morgen. Zimmer waren sauber und das Zentrum erreicht man zu Fuss nach ca. 5 Minuten.