Ratings based on 461 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from kuala lumpur

Hotel with a view

Posted 22-Sep-2016
Beautiful hotel with good service. Staff were nice. Food was however pricey. Had little choices for vegetarian. Overall I liked pullman. Would like to go again perhaps with my family
3out of 5
by A verified traveller

near to town centre

Posted 06-Sep-2016
Pros: spacious
Cons: the toilet bowl
the toilet bowl seem to be leakage and there a urinal stench.
2out of 5
by A verified traveller from SINGAPORE

Nice hotel but disappointing facilities

Posted 23-Aug-2016
Pros: Bed and polite staff
Cons: More staff during breakfast time and improve internet connection
Location: Top Spot nearby for great seafood. Waterfront area about 5 mins walk for shopping
Room is spacious but furniture a bit run down. Bed is comfortable. Internet connection not stable. Room key card needed to replace twice. Breakfast buffet - most food items were the same throughout my 4 nights stay. Egg and noodle stations were not opened for 2 of the mornings when I had my breakfast. Shortage of staff to clear plates and replenish items. Staff is polite and wish you whenever they see you. TV very limited channels. Location is good, within walking distance to popular Top Spot seafood and waterfront area for shopping.
Comment from Hotel Management
27-Aug-2016 by Annie Majidi, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
5out of 5
by A verified traveller from 大阪

ヒルトンの向かいの便利がいいホテル

Posted 22-Aug-2016
Pros: 部屋が広い点とバスが清潔で綺麗な点
Cons: Wi-Fiが多少不安定に感じた。
Location: 近くにはTop Spotのような有名な海鮮料理のお店などにも近く、またセブンイレブンも近くにあるため、便利。市街中心部にも近く、行動しやすい。
ヒルトンの斜め向かいに建てられた比較的新しいホテル。とても綺麗で快適、なによりこのホテルの質でヒルトンよりもかなり安いところも、ポイントが高いです。コストパフォーマンスのよさが光るオススメのホテルです。
Comment from Hotel Management
27-Aug-2016 by annie, Hotel Management
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
5out of 5
by A verified traveller from Tokyo

格安な豪華ホテル

Posted 21-Aug-2016
Pros: どこも清潔感があり、また、空間使いに余裕があるところ。
Cons: 一人で宿泊したが、二日目から、タオルやシャンプーなどの消耗品が一人分になった。二人宿泊しても同じ価格なので、二人分用意すべきである。一人分だとビジネスホテルのようになってしまう。
Location: クチン市街に近い。どこへ行くにもタクシーが安いので、問題がない。
ロビーの空間が広く、豪華な印象がある。また、建物、内装ともに新しく、気持ちが良い。近隣にある価格帯としてはより高いヒルトンクーチンよりも、良いかも。
Comment from Hotel Management
27-Aug-2016 by Annie, Hotel Management
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
5out of 5
by A verified traveller from Singapore

5-star service that is worth your money

Posted 21-Aug-2016
The Pullman Kuching is very comfortable, convenient, and accessible to nearby tourist spots. It has all the amenities of a 5-star hotel including its own spa. Travel agencies can also access you easily through this hotel (so pick ups and drop offs are never a problem). There are cabs waiting outside should you need one and the hotel is just walking distance from the river and from some recommended restaurants.
Comment from Hotel Management
27-Aug-2016 by Annie Majidi, Hotel Management
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
5out of 5
by A verified traveller from Singapore

Very convenient and accommodating

Posted 19-Aug-2016
The Pullman Hotel in Kutching definitely offers a 5-star experience to its guests not just by the ambience in it but also by the amenities they have. I chose this hotel because they have a gym, a pool, and a spa. The staff are nice and are quick to respond to requests. The hotel adjoins a mall and there are several restaurants to choose from. Their Internet is free and fast which makes it great for working, and the area is quiet which makes it also great for relaxing.
Comment from Hotel Management
27-Aug-2016 by Annie Majidi, Hotel Management
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
4out of 5
by A verified traveller from Hamburg

Empfehlenswert

Posted 15-Aug-2016
Lage und Preis/Leistung absolut empfehlenswert. Wenn man über kleine Mängel (gruselige Pooltoiletten, tägliche neue Nachfrage nach zusätzlichem Handtuch und Klopapier, staubiges Zimmer) hinwegsieht kann man den freundlichen Service, ausgezeichnetes Buffet und die fantastische Aussicht genießen.
Comment from Hotel Management
17-Aug-2016 by Annie Majidi, Hotel Management
Thank you for your recent stay at the Pullman Kuching. We are delighted to hear that your stay was pleasant and that our accommodations and services were acceptable to you.We hope we could have the pleasure of serving you again in the near future and looking forward to your future arrival to Pullman Kuching. Thank you.
2out of 5
by A verified traveller

Posted 25-Jul-2016
Nothing in the fridge. When we checked out, the front desk asked if we consumed anything from the minibar !!! No bottled water whatsoever for a 4 star hotel. The shower area was terrible. Black algae and rusty soap tray. Place was generally dirty, soiled dirty sofa cushions. No CNN as a TV channel.
Comment from Hotel Management
by Annie Majidi, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
4out of 5
by A verified traveller from Rangoon, Burma

Nice Staff, Poor Maintenance

Posted 05-Jul-2016
Pros: Proximity to the city, Staffs were friendly, great view from the room.
Cons: Maintenance, especially carpets in the common area.
Location: Kuching Waterfront, Chinatown, Little India.
The hotel staff were very friendly and quick to respond to requests. However, the hotel lacks in decent maintenance. e.g. water spray gun was leaking and tub taps were a bit jammed.
Comment from Hotel Management
10-Jul-2016 by Annie Majidi, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annie Majidi Guest Experience Manager