Do not stay here. Hotel ok, rooms terrible.
We had two rooms, one for our kids and another for us. Our kids' room the a/c was broken, there was no remote for the tv, the desk chair was broken, and it was generally rundown and filthy. Our room smelled of cigarette smoke (despite being no smoking), the desk chair was broken, and black mold encircled the bathtub. The hotel did fix the a/c in our kids' room. During our entire stay our room was never cleaned. The rest of the hotel was fine: the breakfast was good, hotel staff pleasant, the gym is nice, the spa was fine. However, bottom line: the rooms were gross. You can do better in Kuching.
Comment from Hotel Management
10-Jul-2016 by Annie, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.