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Reviews of Citadines DPulze Cyberjaya

4 out of 5
Citadines DPulze Cyberjaya
Lingkaran Cyber Point Timur, Cyber 12, Cyberjaya, Selangor

Reviews

8.0

Very good

Rating 10 - Excellent. 92 out of 291 reviews" "
Rating 8 - Good. 131 out of 291 reviews" "
Rating 6 - Okay. 47 out of 291 reviews" "
Rating 4 - Poor. 10 out of 291 reviews" "
Rating 2 - Terrible. 11 out of 291 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Yik Kuen

Travelled with family
Liked: Amenities, property conditions & facilities
Location next to a mall
Stayed 1 night in Mar 2024
Response from Siti Fateha Sairy – Guest Service Manager on 18 Mar 2024
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.

10/10 Excellent

diana

Liked: Cleanliness, amenities, property conditions & facilities
room clean easy excess to mall friendly & helpful staff
Stayed 1 night in Jan 2024
Response from Siti Fateha Sairy – Guest Service Manager on 4 Feb 2024
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.

2/10 Terrible

Maryam

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Siti Fateha Sairy – Guest Service Manager on 18 Jan 2024
Dear Guest,Thank you for sharing your stay experience with us. We are sorry if we had failed to meet your expectations during your recent stay with us. We acknowledge your feedback, please be assured that we will rectify the issue. We will continue in our improvement efforts to provide excellent service and products to our residents.Once again, thank you for staying with us, we hope to be able to welcome you again and have another opportunity to serve your better.

8/10 Good

Sunita

Stayed 2 nights in Dec 2023
Response from Siti Fateha Sairy – Guest Service Manager on 18 Jan 2024
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.

10/10 Excellent

Loukman

Travelled with family
Liked: Cleanliness, room comfort
Nice and clean
Stayed 2 nights in Dec 2023
Response from Siti Fateha Sairy – Guest Service Manager on 7 Jan 2024
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.

10/10 Excellent

Norzihar

Travelled with family
Liked: Cleanliness, room comfort
Its so nice and easy for me
Stayed 1 night in Dec 2023
Response from Siti Fateha Sairy – Guest Service Manager on 7 Jan 2024
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.

8/10 Good

Shiellah

Travelled with group
Liked: Cleanliness, room comfort
Affordable and functional hotel stay
The staff were friendly and helpful. I stayed in an executive apartment that was spacious and functional. There was very good water pressure in the shower and I appreciated that a water bottle fountain was available on each floor. There were many electrical plugs available and the many light switches were even labelled. It also was very convenient that the hotel was attached to the mall. Breakfast was okay but you had to pay for Starbucks coffee dispensed from a machine.
Stayed 3 nights in Dec 2023
Response from Siti Fateha Sairy – Guest Service Manager on 22 Dec 2023
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.Regards

10/10 Excellent

Rudy

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What can I say," just perfect"that my comments
Stayed 3 nights in Nov 2023
Response from Siti Fateha Sairy – Guest Service Manager on 1 Dec 2023
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, amenities
Wonderful staff. Room was ok and reasonably clean. Unfortunately I was worried for our health. There was an overwhelming odour of mould when we arrived. I was told we could not change the room did I want the cleaning service to come? Well no I didn't want lots of chemical products that would not disperse before the night, nor the attention of someone who had already clearly tried to clean. I bought baking soda and scrubbed the areas I could reach then rinsed and sprayed vinegar. We left the air con on and went out for a few hours. As we were there for 2 nights we left the air con on all the next day. Luckily the bed was far enough away from the kitchen drain and I could put vinegar in there otherwise I would have needed to find another hotel. Cleaners need to pay attention to drains. I understand mould is difficult to control with intense KL humidity. This is the first time I have ever encountered this in a hotel.
Stayed 2 nights in Nov 2023
Response from Siti Fateha Sairy – Guest Service Manager on 17 Nov 2023
Dear Guest,We are sorry to hear about your disappointment and that we could not make your stay more comfortable. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements and will work with the respective team to ensure they perform a much better role moving forward.Nevertheless, thank you for your valued patronage and we hope to welcome you again giving us another opportunity to serve you better.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 6 nights in Oct 2023
Response from Siti Fateha Sairy – Guest Service Manager on 17 Nov 2023
Dear Guest,Thank you very much for your candid rating of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.

10/10 Excellent

John, Temecula

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was everything we wanted
Stayed 2 nights in Oct 2023
Response from Siti Fateha Sairy – Guest Service Manager on 12 Oct 2023
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.Regards

10/10 Excellent

John, Temecula

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in.
Stayed 1 night in Sep 2023
Response from Siti Fateha Sairy – Guest Service Manager on 12 Oct 2023
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.Regards

2/10 Terrible

jaber

Disliked: Cleanliness, property conditions & facilities
It’s hard to find the place and full of bugs bed and bathroom dirty don’t go there.
Response from Siti Fateha Sairy – Asst Guest Service Manager on 31 Jul 2023
Dear Guest,Thank you for sharing your stay experience with us. We are sorry if we had failed to meet your expectations during your recent stay with us. We acknowledge your feedback, please be assured that we will rectify the issue. We will continue in our improvement efforts to provide excellent service and products to our residents.Once again, thank you for staying with us, we hope to be able to welcome you again and have another opportunity to serve your better.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Room comfort
Good location, right next to the mall
Stayed 2 nights in Jul 2023
Response from Siti Fateha Sairy – Asst Guest Service Manager on 24 Jul 2023
Hi. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We thank you for your valued patronage and look forward to welcoming you to any of our serviced residence.Regards

6/10 Okay

Ahmed

Travelled with family
This visit was not good as the room was under renovation and dirty
Stayed 4 nights in Jun 2023
Response from Siti Fateha Sairy – Asst Guest Service Manager on 3 Jul 2023
Dear Guest,Thank you for sharing your stay experience with us. We are sorry if we had failed to meet your expectations during your recent stay with us. We acknowledge your feedback, please be assured that we will rectify the issue. We will continue in our improvement efforts to provide excellent service and products to our residents.Once again, thank you for staying with us, we hope to be able to welcome you again and have another opportunity to serve your better.

10/10 Excellent

Samuel

Liked: Cleanliness, room comfort
Lovely stay
A perfect hotel attached to a mall, The units are clean and comfortable, the best part it’s attached to a mall so you can eat as much as you like and shop till you drop. Highly recommended to stay here if you are in cyberjaya
Stayed 1 night in Feb 2023
Response from Siti Fateha Sairy – Asst Guest Service Manager on 13 Feb 2023
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.

8/10 Good

Shahiran

Stayed 3 nights in Dec 2022
Response from Siti Fateha Sairy – Asst Guest Service Manager on 29 Dec 2022
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.

4/10 Poor

Stacey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unbelievably run down property that is almost impossible to find by car. Long black hairs on floor in bathroom. Pictures make it look nice but it was disgusting. “Breakfast” was 3 tiny pastries and toast in a take away box - for 2 people and cost something like 24RG. Ridiculous. Run away!
Response from Siti Fateha Sairy – Asst Guest Service Manager on 27 Dec 2022
Dear Guest,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.

4/10 Poor

Dr Kevin

Business traveller
Disliked: Cleanliness, room comfort
It's cheap for a reason
Disappointing in terms of overall cleanliness and poor air con. I will not stay again.
Stayed 3 nights in Sep 2022
Response from Siti Fateha Sairy – Asst Guest Service Manager on 6 Oct 2022
Dear Guest,Thank you for sharing your stay experience with us. We are sorry if we had failed to meet your expectations during your recent stay with us. We acknowledge your feedback, please be assured that we will rectify the issue. We will continue in our improvement efforts to provide excellent service and products to our residents.Once again, thank you for staying with us, we hope to be able to welcome you again and have another opportunity to serve your better.Regards

8/10 Good

Noor Zureen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to be with family with kids..
Stayed 2 nights in Sep 2022
Response from Siti Fateha Sairy – Asst Guest Service Manager on 14 Sept 2022
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.RegardsSiti Fateha Sairy – Asst Guest Service Manager

6/10 Okay

Hassenol

Stayed 1 night in Aug 2022
Response from Siti Fateha Sairy – Asst Guest Service Manager on 9 Sept 2022
Dear Guest,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant. RegardsSiti Fateha Sairy – Asst Guest Service Manager

6/10 Okay

NURUL HUDA HUSNA

Travelled with family and small children
Liked: Cleanliness
Please change the size of the twin bed.Please provide the actual size of twin bed not the smaller one.The bed I get is not the same with one another.One of the twin bed was smaller not suit even for kids 10 years old . Please do the right thing if you want the customer repeat to stay here.
Stayed 1 night in Jul 2022

10/10 Excellent

Tarek

Business traveller
Liked: Cleanliness, room comfort
Stayed 20 nights in Jul 2022
Response from Siti Fateha Sairy – Asst Guest Service Manager on 10 Aug 2022
Dear Guest, Thank you for sharing your stay experience with us. We are sorry if we had failed to meet your expectations during your recent stay with us. We acknowledge your feedback, please be assured that we will rectify the issue. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us, we hope to be able to welcome you again and have another opportunity to serve your better.

4/10 Poor

Qin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs much attention to painting/decor etc gym/pool area....not well presented at all... Breakfast is delivered door to door and cold on arrival...
Stayed 28 nights in Jun 2022
Response from Siti Fateha Sairy – Asst Guest Service Manager on 24 Jul 2022
Dear Guest, Thank you for sharing your stay experience with us. We are sorry if we had failed to meet your expectations during your recent stay with us. We acknowledge your feedback, please be assured that we will rectify the issue. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us, we hope to be able to welcome you again and have another opportunity to serve your better.

2/10 Terrible

Norfazila

Travelled with family
Disliked: Cleanliness, room comfort
Terrible
Our time loss because we have to wait for the technician to vacumn out the water for the aircon- living aircon not working. Toilet bowl dirty (pic not included) that I have to get a clorox to pour on both toilet bowl. Mug and teapot dirty with coffee stain, didnt wash at all. I have to sterilized all cutlery with hot water for 3 times. Toilet floor is full of hair and room is dusty. When i asked the housekeeping when they clean, they said 1 day before i check in which is shocking. I paid this property to come and clean the room, nonsense!
Stayed 2 nights in Jun 2022
Response from Siti Fateha Sairy – Asst Guest Service Manager on 2 Jul 2022
Dear Guest, We are sorry to hear about your disappointment and that we could not make your stay more comfortable. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements and will work with the respective team to ensure they perform a much better role moving forward. Nevertheless, thank you for your valued patronage and we hope to welcome you again giving us another opportunity to serve you better.

4/10 Poor

Theresa Tan

Stayed 1 night in May 2022
Response from Siti Fateha Sairy – Asst Guest Service Manager on 16 May 2022
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.

8/10 Good

Alias

Disliked: Cleanliness
Good To Stay Only For A Night
I stayed just for few hours. I booked the room as a transit for me to sleep, rest and take a showers before continuing my road trip further north. I like that they allow me to check in early, considering that I will leave early. The room is good for a night stay, but I don't really feel that my room was properly cleaned nor sanitized.
Stayed 1 night in Mar 2022
Response from Siti Fateha Sairy – Asst Guest Service Manager on 3 Apr 2022
Dear Guest, Thank you for sharing your stay experience with us. We are sorry if we had failed to meet your expectations during your recent stay with us. We acknowledge your feedback, please be assured that we will rectify the issue. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us, we hope to be able to welcome you again and have another opportunity to serve your better.

8/10 Good

Abdulrahman

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel! Literally has a door to the mall, you could say it’s in the city center!! Close to everywhere, clean, they take care of environment and most importantly very friendly staff and amazing prices!
Stayed 3 nights in Mar 2022
Response from Siti Fateha Sairy – Asst Guest Service Manager on 29 Mar 2022
Hi. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We thank you for your valued patronage and look forward to welcoming you to any of our serviced residence.

10/10 Excellent

yusof shuaib

Stayed 2 nights in Mar 2022
Response from Siti Fateha Sairy – Asst Guest Service Manager on 21 Mar 2022
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.

10/10 Excellent

Rosni

Stayed 1 night in Jan 2022
Response from Siti Fateha Sairy – Asst Guest Service Manager on 27 Jan 2022
Hi. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We thank you for your valued patronage and look forward to welcoming you to any of our serviced residence.

8/10 Good

nur rahim

Stayed 1 night in Jan 2022
Response from Siti Fateha Sairy – Asst Guest Service Manager on 26 Jan 2022
Dear Guest, Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Siti Fateha Sairy – Asst Guest Service Manager on 27 Dec 2021
Hi. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We thank you for your valued patronage and look forward to welcoming you to any of our serviced residence.

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, room comfort
Super Satisfy Tenant
Cozy & convenient stay.. Dpulze mall is just downstairs for us to shop for groceries and dining (varieties of F&B outlet to be chosen)
Stayed 1 night in Dec 2021
Response from Siti Fateha Sairy – Asst Guest Service Manager on 23 Dec 2021
Dear Guest, Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.

6/10 Okay

Ai Ling

Stayed 3 nights in Dec 2021
Response from Siti Fateha Sairy – Asst Guest Service Manager on 19 Dec 2021
Dear Guest, Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.

8/10 Good

Lee

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021
Response from Siti Fateha Sairy – Asst Guest Service Manager on 5 Dec 2021
Dear Guest, Thank you very much for your candid rating of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.

8/10 Good

noorazizi

Business traveller
Stayed 4 nights in Nov 2021
Response from Siti Fateha Sairy – Asst Guest Service Manager on 5 Dec 2021
Dear Guest, Thank you very much for your candid rating of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Nothing special and Mediocre service!
Nice hotel. But there was a miscommunication on my booking and the notes acknowledgement of hotel staff regarding my breakfast (sahur). We ended with a very minimal or mediocre food received with the 4 stars rate standard level. Quite dissatisfied.
Stayed 1 night in Apr 2021
Response from Siti Fateha Sairy – Asst Guest Service Manager on 29 Jun 2021
Dear Guest, We are sorry to hear about your disappointment and that we could not make your stay more comfortable.We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements and will work with the respective team to ensure they perform a much better role moving forward to avoid a recurrence of this incident. Nevertheless, thank you for your valued patronage and we hope to welcome you again giving us another opportunity to serve you better.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Siti Fateha Sairy – Asst Guest Service Manager on 8 May 2021
Dear Guest, Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant. Best Regards

8/10 Good

Lokman Hakim

Stayed 2 nights in Sep 2020

10/10 Excellent

Mohd Azlie

Stayed 2 nights in Aug 2020
Response from Siti Fateha Sairy – Asst Guest Service Manager on 2 Oct 2020
Hi. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We thank you for your valued patronage and look forward to welcoming you to any of our serviced residence.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jun 2020
Response from Siti Fateha Sairy – Asst Guest Service Manager on 8 Jul 2020
Dear Guest, Thank you very much for your candid rating of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant. Regards Siti Fateha Sairy – Asst Guest Service Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Siti Fateha Sairy – Asst Guest Service Manager on 9 Feb 2020
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.

10/10 Excellent

Nur Diyana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Siti Fateha Sairy – Asst Guest Service Manager on 9 Feb 2020
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.

10/10 Excellent

Diyana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Siti Fateha Sairy – Asst Guest Service Manager on 9 Feb 2020
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness
Place is okay
Stayed 1 night in Jan 2020
Response from Siti Fateha Sairy – Asst Guest Service Manager on 3 Feb 2020
Hi. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We thank you for your valued patronage and look forward to welcoming you to any of our serviced residence.

6/10 Okay

Yoke Mun

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Limited car parking lot
The car park is shared with shoppers, mostly full, need to wait for long time and no complimentary for hotel guest.
Stayed 3 nights in Dec 2019
Response from Siti Fateha Sairy – Asst Guest Service Manager on 5 Jan 2020
Dear Guest, It was a great pleasure having you stay at Citadines Dpulze Cyberjaya. Thank you for sharing your feedback about your stay experience with us. Please be informed that parking is on sharing basis with mall which is provided by DPulze Mall and managed by DPulze Mall as well. Thank you for your valued patronage. From all of us at Citadines DPulze Cyberjaya, we hope to be able to welcome you again and have another opportunity to serve your better.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy , this is our second stay .. we enjoyed our stay like before.. but recommend not to book with breakfast .. breakfast is only a set menu from old town white coffee in side the adjacent shopping centre..
Stayed 2 nights in Dec 2019
Response from Siti Fateha Sairy – Asst Guest Service Manager on 5 Jan 2020
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight for an airport transfer. Very easy to get to by taxi 65MYR, arrived and the 2 bedroom apartment was clean, with all amenities and the beds were very comfortable
Stayed 1 night in Dec 2019
Response from Siti Fateha Sairy – Asst Guest Service Manager on 16 Dec 2019
Hi. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We thank you for your valued patronage and look forward to welcoming you to any of our serviced residence.

8/10 Good

NORAIZAN

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Convenient & comfortable
Convenient & comfortable, easy to get food and entertainment, the hotel just above shopping mall. Parking is not free and you have to pay. The service should be better if the receptionist could make the process for checking in faster. But credit for the check out. Deposit for RM300 is quite high.
Stayed 1 night in Dec 2019
Response from Siti Fateha Sairy – Asst Guest Service Manager on 16 Dec 2019
Dear Guest, I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. Please be informed that for all reservations, the Hotel requires a deposit for incidental charges upon check-in. Deposit may be placed in cash or on a credit card at check-in time. For deposit using credit card, pre-authorisation by the Hotel is required. The purpose of the security deposit is to protected against losses arising from theft and damage and amount will be refunded at the time of check out. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.