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Vienna House Andel's Cracow

Photo gallery for Vienna House Andel's Cracow

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In-room dining
TV, pay-per-view films
TV, pay-per-view films

Overview of Vienna House Andel's Cracow

VIP Access

Vienna House Andel's Cracow

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Ul. Pawia 3, Krakow, Lesser Poland, 31-154

Explore the area

  • Popular LocationSt. Mary's Basilica10 min walk
  • Popular LocationHoly Trinity Church11 min walk
  • Popular LocationMain Market Square12 min walk
  • AirportKrakow (KRK-John Paul II - Balice)17 min drive

Choose dates to view prices

About this area


Located in Krakow, Vienna House Andel's Cracow is in the city centre and near a train station. Krakow Barbican and St. Mary's Basilica are notable landmarks, and travellers looking to shop may want to visit Main Market Square. Looking to enjoy an event or a game while in town? See what's happening at Tauron Arena Kraków or Wisla Stadium.

What's nearby

  • Krakow Barbican - 4 min walk
  • St. Barbara's Church - 9 min walk
  • St. Mary's Basilica - 10 min walk
  • Holy Trinity Church - 11 min walk
  • Main Market Square - 12 min walk

Getting around

  • Krakow Glowny Station - 11 min walk
  • Krakow (KRK-John Paul II - Balice) - 17 min drive


  • Restauracja Mevericks — 1 min walk
  • Bar Smok — 1 min walk
  • Chimney Cake Bakery - 4 min walk
  • Crazy forks - 5 min walk
  • Mury miejskie Krakowa - 5 min walk

About this property

Vienna House Andel's Cracow

4-star Krakow hotel in Krakow City Centre, near Krakow Barbican
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a sauna and self parking. All 159 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, guests will find TVs with satellite channels, and other amenities include premium bedding and coffee makers.
Vienna House Andel's Cracow offers 159 forms of accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. Televisions come with satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (PLN 80 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour pick-up airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: PLN 55 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Free bike hire
  • Mountain biking
  • Sauna
  • Spa services

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms


  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • German
  • Polish

Business services

  • Business centre
  • Computer station
  • Conference space (4736 square feet)
  • Meeting rooms


  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)


  • Free toiletries
  • Hairdryer
  • Towels


  • Films for purchase
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water


  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Similar properties

See similar properties



Check-in from 2 PM - 5:30 AM
Early check-in subject to availability
Express check-in


Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets are allowed for an extra charge of PLN 65 per accommodation, per day
Dogs and cats welcome
1 per room
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child 14 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for PLN 90.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: PLN 55 per person (approximately)
  • Airport shuttle fee: PLN 110 per vehicle (maximum occupancy 4)
  • Self-parking fee: PLN 80 per day
  • Pet fee: PLN 65 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 90.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
One child 14 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

andel's Cracow
andel's Cracow Hotel
andel's Cracow Krakow
Vienna House Andel's Cracow Krakow
andel's Hotel Cracow Krakow
Andels Hotel Krakow
Andels Krakow
andel's Vienna House Cracow Hotel Krakow
andel's Vienna House Cracow Hotel
andel's Vienna House Cracow Krakow
andel's Vienna House Cracow
andel's by Vienna House Cracow
Vienna House Andel's Cracow Hotel Krakow
Vienna House Andel's Cracow Hotel
andel's Hotel Cracow
Vienna House Andel’s Cracow
Vienna House Andel's Cracow Hotel
Vienna House Andel's Cracow Krakow
Vienna House Andel's Cracow Hotel Krakow

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 687 out of 975 reviews
5 - Excellent 70%
Rating 4 - Good. 266 out of 975 reviews
4 - Good 27%
Rating 3 - Okay. 14 out of 975 reviews
3 - Okay 1%
Rating 2 - Poor. 3 out of 975 reviews
2 - Poor 0%
Rating 1 - Terrible. 5 out of 975 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very strategic location. Room very clean. If I would be back to Crackow, I would stay here again. Full control over air conditioned, can be fully shutdown and no noise during the night.
Stayed 7 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel in a great position close to the Old Town in Kraków and right next to a huge shopping mall. Handy for a bit of retail therapy if the weather isn’t the best. Very close to the train and bus stations, convenient for airport transfers. I would definitely stay there again on my next trip to Kraków.
Stayed 2 nights in Feb 2020

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Death in family, no refund, no compassion
Such a horrible place, in the worst possible time they turned the back on us. Staff was not bothered about the fact that before the trip mother of one of the guests died. Didn't even say sorry about your loss. Didn't call back and wouldn't offer a hotel credit for nights we were not able to attend due to the death. This is one of the worst places we stayed at. One of the guests mother died suddenly 5 days before the trip. We didn't book the cancellation option as we had a family event to attend and were sure to come. Unfortunately, the mother of one of the guests (and grandmother of another guest) died. This was extremely sad and horrible experience. We asked the hotel for a refund or a credit to use it again, but they refused. They were not replying to us and keeping us with no answer. We said we can produce the death certificate, but they still refuse the refund or a credit for the hotel. I just can't believe that they would not understand we had a death in the family and wouldn't show compassion. We had so many sudden expenses with the funeral and 2 rooms for 4 nights wasted. Disgraceful, terrible.
Stayed 2 nights in Jan 2020