Title: Old Town Residence BIS Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=1908&destination=Krak%C3%B3w%2C+Lesser+Poland+Voivodeship%2C+Poland&selected=16885074&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Old Town Residence BIS ## Photo gallery for Old Town Residence BIS ![Front of property - Old Town Residence BIS (Kraków)](https://images.trvl-media.com/lodging/17000000/16890000/16885100/16885074/191260e7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Studio Suite, 1 Bedroom, City View (number 1) | 1 bedroom, premium bedding, iron/ironing board, cots/infant beds - Old Town Residence BIS (Kraków)](https://images.trvl-media.com/lodging/17000000/16890000/16885100/16885074/5666b572.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Comfort Apartment, 1 Bedroom (number 1) | Living area | Flat-screen TV - Old Town Residence BIS (Kraków)](https://images.trvl-media.com/lodging/17000000/16890000/16885100/16885074/a5c4b649.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Apartment, 1 Bedroom (number 3) | 1 bedroom, premium bedding, iron/ironing board, cots/infant beds - Old Town Residence BIS (Kraków)](https://images.trvl-media.com/lodging/17000000/16890000/16885100/16885074/9588e23f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Apartment, 1 Bedroom (number 3) | View from room - Old Town Residence BIS (Kraków)](https://images.trvl-media.com/lodging/17000000/16890000/16885100/16885074/d75aa8ea.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Old Town Residence BIS offers a peaceful haven in Kraków's heart. Travelers enjoy laundry facilities and free in-room WiFi at this well-maintained property. Guests can book a massage to unwind or explore Wawel Castle and Main Market Square, both nearby. ## Reviews 8.2 Very good ## Popular amenities - Kitchen - Pet-friendly - Free Wi-Fi - Air-conditioning - Laundry room - Spa £48 includes taxes & fees 25 Mar - 26 Mar ## Room options ### Check availability for these dates Tonight [Mar 24 - Mar 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=16885074&PinnedHotelID=16885074&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=16885074&PinnedHotelID=16885074&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 25 - Mar 26](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=16885074&PinnedHotelID=16885074&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=16885074&PinnedHotelID=16885074&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=16885074&PinnedHotelID=16885074&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=16885074&PinnedHotelID=16885074&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=16885074&PinnedHotelID=16885074&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=16885074&PinnedHotelID=16885074&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 3 of 3 rooms ### View all photos for Deluxe Studio Suite, 1 Bedroom, City View (number 1) ![Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior](https://images.trvl-media.com/lodging/17000000/16890000/16885100/16885074/a67bf60c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite, 1 Bedroom, City View (number 1) - City view - 377 sq ft - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ### View all photos for Deluxe Apartment, 1 Bedroom (number 3) ![Deluxe Apartment, 1 Bedroom (number 3) | 1 bedroom, premium bedding, iron/ironing board, cots/infant beds](https://images.trvl-media.com/lodging/17000000/16890000/16885100/16885074/6e648be3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 1 Bedroom (number 3) - 538 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Comfort Apartment, 1 Bedroom (number 1) ![Comfort Apartment, 1 Bedroom (number 1) | 1 bedroom, premium bedding, iron/ironing board, cots/infant beds](https://images.trvl-media.com/lodging/17000000/16890000/16885100/16885074/97dc27df.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment, 1 Bedroom (number 1) - City view - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ## You may also like Ad ![Superior Double Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/70000000/69680000/69675700/69675699/7f8c7259_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### 1891 Garni Hotel Kraków City Centre - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKrakow-Hotels-Old-Town-Residence-BIS.h16885074.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKrakow-Hotels-Old-Town-Residence-BIS.h16885074.Hotel-Information) ## About the area Located in Kraków, Old Town Residence BIS is in the city centre. Wawel Castle and Oskar Schindler Factory are cultural highlights, and travellers looking to shop may want to visit Main Market Square. Looking to enjoy an event or a game while in town? See what's happening at Marshal Jozef Pilsudski Stadium or Wisla Stadium. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. [Visit our Kraków travel guide](https://www.expedia.co.uk/Krakow.dx6035306) [View more Aparthotels in Kraków](https://www.expedia.co.uk/Krakow-Apart-Hotels.d6035306-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C50.05693%2C19.93279&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CVTfth2Iy6iMwMMZnV-cJM2hPrs=) Plac na Groblach 8/4, Kraków, 31-101 ### What's nearby - ![Planty Park showing château or palace and heritage architecture](https://images.trvl-media.com/place/6066533/7f7e6b57-5993-47dc-b114-1936df6dae52.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Planty Park 2 min walk \- 0.1 miles - ![General view of Wawel Castle in sunny day. Residency located in central Kraków, Poland. For centuries residence of kings and the symbol of Polish statehood.](https://images.trvl-media.com/place/6156358/8b38efaa-a496-443f-8cb1-0ea13025117a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Royal Road 3 min walk \- 0.2 miles - ![Wawel castle in Krakow, Poland](https://images.trvl-media.com/place/6066493/c2e0f3d5-bc00-4446-943d-bdabfc8d1365.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Wawel Castle 5 min walk \- 0.3 miles - ![Main Market Square showing outdoor eating](https://images.trvl-media.com/place/6066483/bbc29ecb-bcdd-4fca-afc3-b58f67630c6b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Main Market Square 8 min walk \- 0.4 miles - ![St. Mary\'s Basilica showing a square or plaza, a statue or sculpture and street scenes](https://images.trvl-media.com/place/6066485/9fdcf697-53ba-4fcf-99a8-a6d9a02f7121.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) St. Mary's Basilica 9 min walk \- 0.5 miles ### Getting around - Turowicza Station 7 min drive - Sanktuarium Bożego Miłosierdzia Tram Stop 7 min drive - Kraków (KRK-John Paul II - Balice) 30 min drive ### Restaurants - NapNap Cafe 4 min walk - KROMA 4 min walk - groble restaurant & bar 3 min walk - Kult Cafe 2 min walk - Liberty Cafe 4 min walk ## About this property ### Old Town Residence BIS Along with self parking, this smoke-free aparthotel has spa services and a meeting room. WiFi in public areas is free. Additionally, laundry facilities, express check-in and express check-out are on-site. Each apartment features a kitchenette with a fridge and a stovetop, plus free WiFi and a flat-screen TV with cable channels. Premium bedding, a coffee/tea maker and in-room massages are among the other amenities available to guests. Housekeeping is available on request. Old Town Residence BIS offers 16 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower. This Kraków aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered on request and in-room massages can be requested. The recreational activities listed below are available either on-site or nearby; fees may apply. Guests can pamper themselves by indulging in the on-site spa services. Services include massages. ## Similar properties ![Studio, 2 Single Beds, Kitchenette (Golebia Street) | Courtyard](https://images.trvl-media.com/lodging/6000000/5180000/5179700/5179650/80922bdb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antique Apartments Old Town Kraków Old Town - Kitchen - Pet-friendly - Free Wi-Fi - Laundry room 8.6 Excellent 547 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=5179650&PinnedHotelID=5179650&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/13000000/12480000/12474800/12474735/33d5a8bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apartment Bonerowska 5 Kraków City Centre - Free Wi-Fi 9.0 Wonderful 316 reviews £49 includes taxes & fees 26 Mar - 27 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=12474735&PinnedHotelID=12474735&HadPinnedHotel=true®ionId=-1&adults=2) ![Staircase](https://images.trvl-media.com/lodging/96000000/95470000/95463800/95463741/58cd5d38.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Saint Agnes Apartments Old Town Kraków City Centre - 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Pet-friendly - Free Wi-Fi - Air-conditioning - Breakfast available 9.0 Wonderful 294 reviews £42 includes taxes & fees 21 Apr - 22 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=35281222&PinnedHotelID=35281222&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/94000000/93710000/93701100/93701007/0ae9e261.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### No.23 Premium Aparthotel Kraków City Centre - Free Wi-Fi - Air-conditioning - Spa - Breakfast available 8.6 Excellent 44 reviews £53 includes taxes & fees 25 Mar - 26 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=93701007&PinnedHotelID=93701007&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=16885074&PinnedHotelID=16885074&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=16885074,5179650,12474735,95463741,13479953) ## Property amenities ### Pool/Spa - In-room massages ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - 24-hour return airport shuttle on request for a surcharge - Onsite parking available only on request - Parking on site (PLN 80 per night) - Limited on-site self parking ### Family friendly - Cot: PLN 50 per stay ### Kitchenette - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Hob - Refrigerator ### Dining - Daily continental breakfast available 8 AM to 10:30 AM for a fee: PLN 35 per person ### Bedrooms - Bedroom - Premium bedding ### Bathroom - 1 private bathroom - Hair dryer - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Laundry - Laundry facilities ### Work spaces - Meeting room ### Climate control - Air conditioning - Heating ### Pets - Pet friendly - Pets stay free ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessible (may have limitations) - Smoke-free property ### Services and conveniences - Housekeeping (on request) (for a fee) - Iron/ironing board - Limited-hour front desk - Luggage storage - Multilingual staff - Safe at front desk - Tour and ticket assistance ### Location highlights - In a historical district - In the city centre ### Things to do - Hiking/biking trails nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - Fire extinguisher ### General - 1 building - 16 units - 4 floors - Housekeeping (on request) ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11:00 PM Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 10 AM Contactless check-out Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 11:00 PM Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours), lockbox, private entrance ### Pets Pets stay for free Service animals are welcome, and are exempt from fees Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are available for PLN 50.0 per stay ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: PLN 400.0 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: from approximately PLN 35 per person - Airport shuttle fee: PLN 120 per vehicle (one-way) - Self-parking fee: PLN 80.00 per night - Cleaning/housekeeping/linen fee: PLN 70 per day - Crib (infant bed) fee: PLN 50.0 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts credit cards, debit cards and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a fire extinguisher This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Parking height restrictions apply ### Property is also known as Old Town Residence BIS Apartment Krakow Old Town Residence BIS Krakow Old Town Residence BIS Kraków Old Town Residence BIS Aparthotel Old Town Residence BIS Aparthotel Kraków ## Frequently asked questions ### Is Old Town Residence BIS pet-friendly? ### How much does it cost to stay at Old Town Residence BIS? ### How much is parking at Old Town Residence BIS? ### What time is check-in at Old Town Residence BIS? ### What time is check-out at Old Town Residence BIS? ### Does Old Town Residence BIS provide a shuttle to the airport? ### Where is Old Town Residence BIS located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Old Town Residence BIS Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.4 Location ### 8.4 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 62 8 - Good 69 6 - Okay 18 4 - Poor 6 2 - Terrible 6 ## Reviews Verified ### 10/10 Excellent #### Rakesh 1 Oct 2023 Liked: Cleanliness, communication #### great place to stay Great location, lovely apartment and friendly staff ##### Rakesh Stayed 2 nights in Sep 2023 Verified ### 10/10 Excellent #### Przemyslaw 24 Jul 2024 Liked: Cleanliness, room comfort, communication Great location, easy access to property via reception in basement, breakfast options very near. ##### Przemyslaw Stayed 5 nights in May 2024 Verified ### 10/10 Excellent #### Rochette 20 Nov 2024 Liked: Cleanliness, room comfort, communication #### Best place to stay in Krakow It was wonderful. Great location. Very clean. ##### Rochette Stayed 3 nights in Nov 2024 Verified ### 10/10 Excellent #### Nicole 13 Nov 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Very happy with our stay! Great location, just a short walk to the center square. The staff was very helpful and responded quickly to our questions. Would love to stay here again. ##### Nicole Stayed 2 nights in Oct 2023 Verified ### 8/10 Good #### Verified traveller 4 May 2024 Liked: Cleanliness, communication #### Great location but a bit noisy The location is great, price is good, place is clean and comfortable. Only issue is it is an apartment building and the long term tenants across the hall are quite loud late into the night and sound carries in such an old building. ##### Verified traveller Stayed 2 nights in Apr 2024 Verified ### 8/10 Good #### Tatiana 4 Dec 2023 Liked: Cleanliness, room comfort, communication Appartment was very clean and beautiful with all necessary ammenities. However the flooring makes allot of noise when walking. Midnight you could clearly hear other people walking in their room/appartment. The self service check-in was great. If you arrive early they provide you with entry to store your bags untill it's time to check-in. The communication was also very clear and straight forward. I would definitely stay here again. ##### Tatiana Stayed 4 nights in Nov 2023 Verified ### 8/10 Good #### Rebecca 20 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities, communication Our original room hadn’t been cleaned but we messaged the team and they upgraded us to a newly renovated room immediately. Location was really convenient for Wawel castle and old town. The 10am check out time seems a bit early but otherwise a lovely stay! ##### Rebecca Stayed 3 nights in Jan 2026 Verified ### 10/10 Excellent #### Adriana 23 Oct 2025 Liked: Cleanliness, property conditions & facilities, communication Great place to stay ##### Adriana Stayed 3 nights in Oct 2025 Verified ### 6/10 Okay #### Nuno 14 Dec 2025 Disliked: Room comfort Bed springs and sofa-bed are in very bad condition. Uneven and each time we move we get a symphony of sounds. The same with the wooden floor. You cannot move at night without wake-up the others. Is in a convenient location but don’t expect the sleep much. ##### Nuno Stayed 3 nights in Dec 2025 Verified ### 8/10 Good #### Robert 13 Aug 2025 Liked: Cleanliness, property conditions & facilities, communication We really liked the location. Very close to the Old Town and with facilities nearby, but very quiet. The team was helpful and responsive. A few minor things we would change in the apartment (e.g. thicker curtains to block out sunrise), but these had no significant impact on our stay. ##### Robert Stayed 3 nights in Aug 2025 Verified ### 10/10 Excellent #### Vitalii 8 Dec 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Great place ##### Vitalii Verified ### 6/10 Okay #### Flordeliza 17 Jun 2025 Liked: Cleanliness, property conditions & facilities Staff can be more friendly. ##### Flordeliza Stayed 1 night in Jun 2025 Verified ### 8/10 Good #### Jill 8 Jan 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Property was nice, good location for Krakow old town. ##### Jill Verified ### 2/10 Terrible #### Paul 18 Jul 2025 Liked: Cleanliness Disliked: Communication The room looked nice but the mattress on the bed was terrible, cheap and uncomfortable. I had booked two nights but left after the first night and booked elsewhere. I told them this via a message and heard nothing back. ##### Paul Stayed 2 nights in Jul 2025 Verified ### 4/10 Poor #### Ravinder 14 Nov 2022 Liked: Cleanliness Disliked: Communication Property itself is perfect, close to old town and just few meters from Wawel castle & river. Check in was smooth, ##### Ravinder Stayed 3 nights in Nov 2022 Verified ### 8/10 Good #### Peter 27 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Lovely character property. It is easy to hear lots of noises from neighbouring apartments but I was lucky that we had quiet mush neighbours. I wouldn’t want to be next door to a group of lads on a weekend trip , mind. ##### Peter Stayed 2 nights in Sep 2024 Verified ### 8/10 Good #### Gillian 19 Oct 2024 Liked: Property conditions & facilities It was probably my error, but I did not realise that there would be no face to face contact or reception at the apartments. All communication is done via text or whatsapp. We did go to the office on arrival, but the people there seemed quite shocked to see us. The apartments are a good size and in a great location. Please be aware that customers are encouraged to leave a 5 star review to get a late check out. ##### Gillian Stayed 5 nights in Sep 2024 Verified ### 8/10 Good #### Sandra 28 Aug 2024 Liked: Cleanliness, room comfort, communication Great area and aparment very comfortable. Had air conditioning and kitchen which was great. Be aware there is not a lift and we were on the 4th floor. GPS took us to a parking station at Hotel Maltański which is located behind our hotel. DO NOT PARK HERE. The cost to park was more than the hotel! We questioned the parking attendant but no english. Reception at your hotel will guide you to more affordable parking...which we didn't realise until too late. ##### Sandra Stayed 3 nights in Aug 2024 Verified ### 2/10 Terrible #### Monika 29 Jun 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication in return for a positive review the property offered an hour longer extension on check-out which is probably how they got ratings as high as they did. Building was very old and the couch was destroyed. Mattress was severely broken-in and each person got one pillow which felt like it had been slept on for years—very lumpy. Had issues getting the TV to work as well. Location was the only perk. ##### Monika Stayed 2 nights in Jun 2024 Verified ### 4/10 Poor #### Sergii 23 May 2024 Liked: Cleanliness, communication Disliked: Room comfort #### Look for another))) The hotel is well located a stone's throw from the Wavel’s castle. That’s probably all you can tell about these apartments. Room have needed a renovation in last venture yet. Squeaking floor, puffed up on some places, creaking ancient doors, only ceiling lamp, no lamp on single(!) bed-side table, breaker at the wall beside entrance door - if you falling asleep you must stand up!, no fun in toilet, some problem with hot water, only polish TV channel, no one international etc… ##### Sergii Stayed 2 nights in May 2024 Verified ### 4/10 Poor #### Ralph 6 Jun 2024 Liked: Cleanliness #### No Air Conditioning in EVERY room Although they state they have air conditioning, they only have it in SOME rooms and will charge you extra to move to one of those rooms. It’s not as advertised. ##### Ralph Stayed 2 nights in May 2024 Verified ### 6/10 Okay #### Tunay 26 May 2023 Liked: Communication Disliked: Amenities Check in and communication with reception was flawless. However it was a very basic room. The mattress was quite flimsy and the bed protector made a rustling noise when you moved. A few slight changes to the room would have made a difference in our experience: a full length mirror, soap bar or shampoo, a hand towel in the bathroom (or at least a hook to hang our bathtowels so we can wipe our hands on them), a guide to use the TV (we were only able to access one Polish channel during our stay), a mattress where you dont feel the spring coils. Overall, the receptionists were excellent and I thank them for being so helpful and friendly, but the room was quite disappointing. ##### Tunay Stayed 5 nights in May 2023 Verified ### 8/10 Good #### Mateusz 6 May 2023 Liked: Cleanliness, property conditions & facilities, communication This was our second time staying in Krakow. We really enjoyed OTR. It was a spacious apartment that had a view of Wawel castle. The instructions given to get in and out were easy to follow. The location was perfect. It was about a 5 minute walk to the main square, and 25 minute walk to the train station. I travelled with my family of 5, (2 adults and 3 kids) everything was clean, neat and tidy. Good value for the price. The only disadvantages were hot water would go in and out. The shower would start , from cold to hot; and maybe 3 mins later turn ice cold. It was very hard to get the kids to shower because of the extreme water changes. Also, there was an odour from the sulphur from the water. Lastly, we had a larger stroller, and there was no lift, we had to carry the stroller up and down everyday, not a huge deal, but just throwing it out there to maybe request ground level if possible. Overall, we would stay here again! ##### Mateusz Stayed 2 nights in May 2023 Verified ### 2/10 Terrible #### Sarah 24 Jul 2024 Disliked: Property conditions & facilities, communication On our 2nd to last evening, we came back and our (old style/vintage metal) key became stuck in the door after it was unlocked open. I’ll give credit due, their onsite maintenance team came quickly. However, he continuously repeated that I forced the key in the wrong way and that’s why it was stuck. Obviously that is not how keys work as the lock would not have opened had it been “backwards”. Irregardless of the accusation, he was unable to provide a working key for the remainder of the night (and into the next day). I had to sleep with my 2 young children with a hole in the key chamber covered by paper towel and our belongings barricading the door. Thankfully the deadbolt worked but we could not leave the flat. This was around 630p. The following day, by 12p no one had come around to fix the key and we still couldn’t leave. For the safety of my children and to not cut more into our holiday, we checked out early. I have asked several times for a refund of the last night due to the safety concern and not having a working door and key. However, the staff manager were very rude and insisted I “broke the door” and was “lucky” they did not charge me for the key and will not be refunded. To that note I cannot recommend this location. It is unsafe and they clearly take advantage of those who are not natives. It was a terrible taste of the country and I can only hope Expedia will take safety concerns like this at hand seriously. Thankfully I have videos and pictures of the sit ##### Sarah Stayed 5 nights in Jul 2024 Verified ### 8/10 Good #### THEO WILLIAM 23 Mar 2026 Liked: Cleanliness, communication, listing accuracy The location of this apartment relative to the price was amazing. 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