COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Novotel Krakow City West

Photo gallery

Featured image
Indoor pool
Indoor pool
Indoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Novotel Krakow City West

UNESCO Sustainable Property

Novotel Krakow City West

4 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationJordan Park4 min drive
  • Popular LocationAGH University of Science and Technology7 min drive
  • Popular LocationKosciuszko Mound9 min drive
  • AirportKrakow (KRK-John Paul II - Balice)17 min drive

Choose dates to view prices

About this area


Located in Krakow, Novotel Krakow City West is in the business district. National Museum and Oskar Schindler Factory are cultural highlights, and some of the area's notable landmarks include Main Market Square and St. Mary's Basilica. Travelling with kids? Consider Jordan Park, or check out an event or a game at Tauron Arena Kraków. Guests appreciate the hotel's quiet location.
Popular Location

What's nearby

  • Jordan Park - 4 min drive
  • 5th Military Hospital - 5 min drive
  • AGH University of Science and Technology - 7 min drive
  • National Museum - 8 min drive
  • Kosciuszko Mound - 9 min drive

Getting around

  • Krakow Zakliki Station - 7 min drive
  • Krakow (KRK-John Paul II - Balice) - 17 min drive


  • Novo2 — 1 min walk
  • Restauracyjka Alibi - 6 min walk
  • Marco - 10 min walk
  • Dolc&salato - 12 min walk
  • Sushi Mi - 14 min walk

About this property

Novotel Krakow City West

4-star, family-friendly hotel near National Museum
A restaurant, an indoor pool and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and a complimentary children's club are on-site. All 305 soundproofed rooms feature free WiFi and minibars. Guests can enjoy deep soaking bathtubs, and other standard amenities include coffee makers and TVs. Housekeeping is available on request.
Novotel Krakow City West offers 305 forms of accommodation with minibars and a safe. Televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers.

This Krakow hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on request.

An indoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (PLN 45 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free local area shuttle

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: PLN 45 per person
  • 1 restaurant
  • 1 bar

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Indoor pool
  • Playground
  • Shopping
  • Spa services

Family friendly

  • Arcade/games room
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms


  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Polish

Business services

  • Business centre
  • Computer station
  • Meeting rooms 5


  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace


  • Massage - deep-tissue
  • Massage - sports


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding


  • Bathtub or shower
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Towels


  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar


  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties



Check-in from 2 PM - 2:00 AM
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets are allowed for an extra charge of PLN 40 per pet, per night
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: PLN 100 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: PLN 45 per person (approximately)
  • Self-parking fee: PLN 45 per night
  • Pet fee: PLN 40 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 2:00 PM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Novotel Hotel Krakow City West
Novotel Krakow City West
Accor Krakow Bronowice
Novotel Krakow City West Hotel
Novotel Krakow Bronowice Hotel Krakow
Krakow Novotel
Krakow Novotel
Accor Krakow Bronowice
Novotel Krakow City West Hotel
Novotel Krakow City West Krakow
Novotel Krakow Bronowice Hotel Krakow
Novotel Krakow City West Hotel Krakow

Frequently asked questions

Rating 5 - Excellent. 370 out of 849 reviews
5 - Excellent 44%
Rating 4 - Good. 385 out of 849 reviews
4 - Good 45%
Rating 3 - Okay. 71 out of 849 reviews
3 - Okay 8%
Rating 2 - Poor. 14 out of 849 reviews
2 - Poor 2%
Rating 1 - Terrible. 9 out of 849 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covid safe, staff made it special
A 4 part review: Let's start with the basics - clean, well maintained, warm, got all the stuff you need. Then let's talk covid measures - the hotel is well laid out, all the screens and social distancing is in place, lots of hand cleaner everywhere, and central services such as lobby toilets are closed at 10pm for safety. All good. Now the room itself - all clean and relatively well appointed, but the mattress was way too soft for my taste, as were the pillows, and the room (10th floor) was unbelievably hot. Fans are ok but it really needed some aircon to make it comfortable. Finally the best bit. The staff and service were fantastic. Particular mentions go to Ana at the bar, Agata who looked after us at dinner, Sebastien on reception and his female colleague who checked us in but i couldn't see her name. We were made to feel very welcome, always looked after, nothing was too much trouble for the staff and they seemed to treat us as individuals rather than "just another guest" Good service makes a massive difference wherever you stay. The hotel manager at Novotel West needs to pat themselves on the back, the staff here are brilliant and we had a great time because of them. Lucky, as it was our 32nd wedding anniversary!
Stayed 3 nights in Sep 2020

5/5 Excellent

Stayed 2 nights in Jul 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was not available to use on arrival due to a technical problem which was disappointing. Gym small but ok (2 treadmill, 1bike, 1 rowing machine, dumbbell 12 to 20kg, 1 skipping rope and a bench station with a good amount of weights). Rooms large and clean. Menu more like uk prices and a lot more expensive compared to prices available in the town centre. I would suggest using Uber to travel around. Airport taxis to the hotel is set at 89 and Uber 45 to 62 zlotys. Hotel to town centre between 20 and 35 and with Uber 17 to 25. Krakow is beautiful and the food is great and affordable.
Stayed 3 nights in Feb 2020

4/5 Good

Travelled with family
Liked: Property conditions & facilities, room comfort
Left with a bad taste...
Overall the hotel was good but there were a number of negatives that would prevent us from going back or referring it to others. 1 - The bathroom in our room smelled of urine/body odor. 2 - We had a 2 night stay and the pool was closed the 2nd day we were there (Saturday night). For maintenance, they should schedule this on a less-busy weekday. The pool was a selling feature for us with our kids. 3 - We prepaid for breakfast and the 2nd day there were no omelets (advertised on every poster in the hotel), no fresh juice and alot of the food wasn't put out. We had to request pancakes and honey, which they did bring to us but they were intended to be on the breakfast bar. The space was just empty. When we mentioned it to the front desk, they said we may have arrived too late for these items but we arrived at 7am (breakfast opens at 6:30). When I told the front desk this, they said 'maybe they hadn't finished setting up yet then'. Either way, it was unsatisfactory especially for the amount we were paying. 4 - The playstation wasn't working. Granted the front desk spent time fixing it, which we appreciated, but it was a good 30-45 minutes of just waiting. If that is a main staple in the lobby advertised for the kids they should ensure it is up and running. The potential is there and maybe we just hit it on a bad weekend but we were bummed with our experience.
Stayed 2 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was close to the airport, which is why I picked it. The staff was very friendly and helpful. The restaurant downstairs had good food, and the other amenities were nice as well.
Stayed 1 night in Jan 2020