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Indoor pool
Indoor pool
Indoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk

Guest reviews

4.5 out of 5 Wonderful
982 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationDragon's Den9 min walk
Popular LocationWawel Castle12 min walk
Popular LocationWawel Cathedral12 min walk
AirportKrakow (KRK-John Paul II - Balice)16 min drive

Choose dates to view prices

  • Executive Suite, 1 Double Bed (overlooking Wawel Castle)

    4.6/5 guest room rating

    Room amenities

    • 534 sq ft
    • River view
    • Sleeps 4
    • 1 Double Bed
    More detailsExecutive Suite, 1 Double Bed (overlooking Wawel Castle)
  • Standard Room, 1 Queen Bed with Sofa bed

    4.8/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsStandard Room, 1 Queen Bed with Sofa bed
  • Standard Room, 2 Single Beds

    4.6/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 4
    • 2 Single Beds
    More detailsStandard Room, 2 Single Beds
  • Executive Room, 1 Queen Bed

    4.7/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 4
    • 1 Queen Bed
    More detailsExecutive Room, 1 Queen Bed

About this area

Krakow

Located in Krakow, Novotel Krakow Centrum is in the city centre and on the riverwalk. National Museum and Oskar Schindler Factory are cultural highlights, and some of the area's notable landmarks include Main Market Square and St. Mary's Basilica. Looking to enjoy an event or a match while in town? See what's going on at Tauron Arena Kraków. Our guests appreciate the hotel's location for the sightseeing.

Visit our Krakow travel guide
Map
Popular Location

What's nearby

  • Dragon's Den - 9 min walk
  • National Museum - 10 min walk
  • Wawel Castle - 12 min walk
  • Wawel Cathedral - 12 min walk
  • ICE Krakow Congress Centre - 13 min walk

Getting around

  • Krakow Glowny Station - 11 min drive
  • Krakow (KRK-John Paul II - Balice) - 16 min drive

Restaurants

  • Novo Square — 1 min walk
  • Pizza Garden - 5 min walk
  • Napnapcafe - 8 min walk
  • Gossip - 8 min walk
  • Massolit - 8 min walk

About this property

Novotel Krakow Centrum

Family-friendly Krakow hotel in City Centre, walk to Dragon's Den
A marina, a full-service spa and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include an indoor pool, a fitness centre and a bar/lounge. All 198 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and LCD TVs with satellite channels. Other amenities available to guests include 24-hour room service, minibars and coffee/tea makers.
Novotel Krakow Centrum offers 198 forms of accommodation with minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Krakow hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Novotel Wellness Spa . Services include hot stone massages, facials, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking: PLN 60 per day
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: PLN 50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Arcade/game room
  • Bike hire
  • Billiards/pool table
  • Canoeing
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Playground
  • Sauna
  • Scooter/moped hire

Family friendly

  • Arcade/game room
  • Dry-cleaning service
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Polish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre (1572 square feet of space)

Outdoors

  • BBQ grill(s)
  • Marina on site
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free rollaway beds
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Policies

Check-in

Check-in between 2:00 PM and anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 40 per accommodation, per night
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: PLN 50 per person (approximately)
  • Airport shuttle fee: PLN 90 per vehicle (one-way)
  • Covered self-parking fee: PLN 60 per day
  • Pet fee: PLN 40 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Novotel Krakow Centrum Hotel
Novotel Centrum Hotel
Novotel Krakow Centrum
Novotel Centrum
Accor Krakow Centrum
Krakow Novotel
Novotel Krakow Centrum Hotel Krakow
Novotel Krakow Centrum Hotel
Novotel Krakow Centrum Krakow
Novotel Krakow Centrum Hotel Krakow

Frequently asked questions

Can I cancel my reservation for free at Novotel Krakow Centrum and receive a full refund?
Yes, Novotel Krakow Centrum offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Krakow Centrum cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Novotel Krakow Centrum?
As of 14 Aug 2020, prices found for a 1-night stay for 2 adults at Novotel Krakow Centrum on 30 Aug 2020 start from £49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an indoor pool.
Is Novotel Krakow Centrum pet-friendly?
Yes, pets are allowed at this property. There's a fee of PLN 40 per accommodation, per night.
How much is parking at Novotel Krakow Centrum?
Self-parking is available for PLN 60 per day.
What time is check-in at Novotel Krakow Centrum?
Check-in is from 2:00 PM to anytime.
What time is check-out at Novotel Krakow Centrum?
Checkout is at noon.
Does Novotel Krakow Centrum provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of PLN 90 per vehicle applies.
Where is Novotel Krakow Centrum located?
This family-friendly Krakow hotel is located on the riverwalk, within a 15-minute walk of National Museum, Wawel Castle and ICE Krakow Congress Centre. Main Market Square and Cloth Hall are also within 15 minutes. Krakow Glowny Station is 27 minutes by foot.

Guest reviews

Overall score and ratings for Novotel Krakow Centrum

4.5
Wonderful
982 reviews
5 - Excellent
541
4 - Good
379
3 - Okay
44
2 - Mediocre
14
1 - Poor
4
4.6
Cleanliness
4.6
Service and Staff
4.5
Amenities
4.5
Property condition
1.0 out of 5 Terrible
    This traveller didn’t leave comments with their review
    Stayed 4 nights in Mar 2020
    4.0 out of 5 Good
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 4 nights in Mar 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great family room and breakfast. Swimming pool was great for kids as well as Table Tennis area

    Stayed 3 nights in Feb 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Must stay if in Krakow

    Amazing service as soon as we stepped into this hotel. Rooms lovely size , beds extremely comfortable , bathroom clean and big, bar staff and restaurant staff very polite, and helpful, breakfast is a must ! Nothing was too much trouble for the team, even a shoe shine machine on our floor !! I would definitely recommend and stay here again, great location , opposite wewel castle, all sites walkable. Cannot recommend enough !

    Stayed 2 nights in Feb 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The building is brilliant fairly central the staff are great reception hospitality security and spa the masseuse is amazing it’s only like £20 a half hour massage but it was brilliant the pools clean rooms are clean great room service it’s was an amazing find I highly recommend this hotel 5* 10/10

    Stayed 5 nights in Feb 2020