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Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Guest reviews

4.8/5 Exceptional
569 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Map

Explore the area

Popular LocationGaleria Krakowska2 min walk
Popular LocationKrakow Barbican5 min walk
Popular LocationLost Souls Alley10 min walk
AirportKrakow (KRK-John Paul II - Balice)29 min drive

Choose dates to view prices

  • Premium Room, 1 Single Bed (Privilege)

    4.8/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 Single Bed
    More detailsPremium Room, 1 Single Bed (Privilege)
  • Classic Twin Room, 1 Single Bed

    4.9/5 guest room rating

    Room amenities

    • 205 sq ft
    • Sleeps 2
    • 1 Single Bed
    More detailsClassic Twin Room, 1 Single Bed
  • Classic Room

    4.9/5 guest room rating

    Room amenities

    • 215 sq ft
    • City view
    • Sleeps 4
    • 1 Double Sofa Bed
    More detailsClassic Room
  • Classic Double Room, Multiple Beds

    4.9/5 guest room rating

    Room amenities

    • 194 sq ft
    • City view
    • Sleeps 2
    • 1 Double Bed and 1 Single Bed
    More detailsClassic Double Room, Multiple Beds

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Krakow

Located in Krakow, Mercure Krakow Stare Miasto (Old Town) is in the city centre and near a train station. National Museum and Oskar Schindler Factory are cultural highlights, and some of the area's notable landmarks include Krakow Barbican and St. Mary's Basilica. Looking to enjoy an event or a game while in town? See what's going on at Tauron Arena Kraków, or consider a night out at Cellar Under the Rams.

Visit our Krakow travel guide
Map
Popular Location

What's nearby

  • Galeria Krakowska - 2 min walk
  • Planty Park - 4 min walk
  • Krakow Barbican - 5 min walk
  • Lost Souls Alley - 10 min walk
  • St. Mary's Basilica - 11 min walk

Getting around

  • Krakow Glowny Station - 5 min walk
  • Krakow (KRK-John Paul II - Balice) - 27 min drive

Restaurants

  • La stazione - 1 min walk
  • Loża cafe - 2 min walk
  • Miyako Sushi - 2 min walk
  • Lunch TUbar - 2 min walk
  • Noblesse - 2 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

4-star Krakow hotel in City Centre, walk to Krakow Barbican
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a conference centre and self parking. All 198 soundproofed rooms feature free WiFi and 24-hour room service. Guests will also find LCD TVs, minibars and coffee/tea makers.
Mercure Krakow Stare Miasto (Old Town) offers 198 forms of air-conditioned accommodation with minibars and a safe. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Krakow hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: PLN 100 per day
Electric car charging station
Parking height restrictions apply
Return airport shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: PLN 50 per person
1 restaurant
1 bar
24-hour room service

Things to do

Fitness centre
Winery release events

Family friendly

Dry-cleaning service
Laundry facilities
Soundproofed rooms

Conveniences

Lift
Free newspapers in reception
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Languages spoken

English
French
German
Spanish

Business services

24-hour business centre
Computer station
Meeting rooms
Conference centre (3229 square feet of space)

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Linens

Bathroom

Bathtub or shower
Free toiletries
Hairdryer
Towels

Entertainment

42-inch LCD TV

Food and drink

Coffee/tea maker
Minibar

More

Desk
Iron/ironing board
Phone
Safe
Soundproofing

Policies

Check-in

Check-in between 2 PM and 5:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 40 per pet, per day
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

American ExpressDiners ClubMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: PLN 50 per person (approximately)
  • Self-parking fee: PLN 100 per day
  • Pet fee: PLN 40 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Personal protective equipment, including masks, will be available to guests.
  • Contactless check-in and contactless check-out are available.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

We should mention

Parking height restrictions apply

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Krakow
Mercure Krakow Stare Miasto (Old Town) Hotel Krakow

Frequently asked questions

Can I cancel my reservation for free at Mercure Krakow Stare Miasto (Old Town) and receive a full refund?
Yes, Mercure Krakow Stare Miasto (Old Town) offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Krakow Stare Miasto (Old Town) cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
Yes, pets are allowed at this property. There's a fee of PLN 40 per pet, per day.
How much is parking at this hotel?
Self-parking is available for PLN 100 per day.
What time is check-in at this hotel?
Check-in is from 2 PM to 5:00 AM. Late check-in is available during limited hours.
What time is check-out at Mercure Krakow Stare Miasto (Old Town)?
Checkout is at noon.
Does Mercure Krakow Stare Miasto (Old Town) provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is this hotel located?
Located in City Centre, this hotel is within a 15-minute walk of Krakow Barbican, St. Mary's Basilica and Cloth Hall. Main Market Square and Wawel Castle are also within 1 mi (2 km). Krakow Glowny Station is only a 5-minute walk.

Guest reviews

Overall score and ratings for Mercure Krakow Stare Miasto (Old Town)

4.8
Exceptional
5 - Excellent
458
4 - Good
100
3 - Okay
11
2 - Mediocre
0
1 - Poor
0
4.8
Cleanliness
4.8
Service and Staff
4.5
Amenities
4.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a fabulous hotel. The staff are helpful and the location is perfect.

Stayed 3 nights in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful

It was very friendly and staff were helpful as my friend broke her ankle so we had to stay in the room as she couldnt walk unfortunately. The staff were very accommodating

Stayed 3 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

great staff and amazing service, nice hotel overall, breakfast was very basic

Stayed 3 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous good location

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location- quick walk to old town and opposite big shopping centre..lovely hotel and lovely staff

Stayed 3 nights in Jan 2020
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