Title: Grand Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Hotel Luxury hotel with winery and 24-hour fitness centre ![Banquet hall](https://images.trvl-media.com/lodging/1000000/920000/913300/913265/a707a4af.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/920000/913300/913265/be3bd9ab.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Palace Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/920000/913300/913265/fd4c2bf6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Palace Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/920000/913300/913265/62ac0662.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/1000000/920000/913300/913265/fe9af92e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Experience the charm of Kraków Old Town at Grand Hotel. Enjoy a deep-tissue massage, explore the art gallery, and indulge in breakfast at the on-site restaurant. With an attached winery, library, dry cleaning/laundry services and free in-room WiFi this hotel has something for everyone. Cycling enthusiasts will appreciate bike rentals while guest reviews praise helpful staff. 8.4 Very good ## Popular amenities - - Bar - Spa - Gym - Parking available - Room service ## Room options ### Check availability for these dates Tonight [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=913265&PinnedHotelID=913265&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=913265&PinnedHotelID=913265&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=913265&PinnedHotelID=913265&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=913265&PinnedHotelID=913265&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=913265&PinnedHotelID=913265&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=913265&PinnedHotelID=913265&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=913265&PinnedHotelID=913265&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=913265&PinnedHotelID=913265&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/920000/913300/913265/69b72398.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Room 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow menu - 150 sq ft - Sleeps 1 - 1 Large Single Bed ![Classic Double or Twin Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/920000/913300/913265/76c0484c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double or Twin Room 8.4 Very good 6 reviews ### Highlights Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow menu - 237 sq ft - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ![Deluxe Double Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/920000/913300/913265/a75ab50e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 8.8 Excellent 9 reviews ### Highlights Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow menu - 269 sq ft - Sleeps 3 - 1 Queen Bed and 1 Large Single Sofa Bed ![1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/920000/913300/913265/48a3a7e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Apartment ### Highlights Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow menu - 463 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ![Deluxe Apartment | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/920000/913300/913265/844b650e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment ### Highlights Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow menu - 538 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ![Economy Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/920000/913300/913265/43441782.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Room ### Highlights Individually furnished Individually decorated Air conditioning Heating LED TV Hypo-allergenic bedding Pillow menu Separate bedroom - 160 sq ft - Sleeps 2 - 1 Double Bed ![Palace Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/920000/913300/913265/3393748f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palace Suite ### Highlights Individually furnished Individually decorated Air conditioning Heating LED TV Hypo-allergenic bedding Pillow menu Separate bedroom - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKrakow-Hotels-Grand-Hotel.h913265.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKrakow-Hotels-Grand-Hotel.h913265.Hotel-Information) ## About the area Located in Kraków Old Town, a neighbourhood in Kraków, Grand Hotel is near a train station and near a boardwalk. Wawel Castle and Oskar Schindler Factory are cultural highlights, while Wieliczka Salt Mine is a notable landmark. Jordan Park and Aquarium and Natural History Museum are also worth visiting. Take some time off to enjoy the health/beauty spas in the area, or get some fresh air with adventures like cave exploring, ecotours and skydiving nearby. [Visit our Kraków travel guide](https://www.expedia.co.uk/Krakow.dx6035306) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C50.06365%2C19.93778&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7-A4hKumGbC4-7F9QVXAY5CvlEo=) Slawkowska 5-7, Kraków, Lesser Poland, 31-014 ### What's nearby - Main Market Square - 2 min walk - 0.1 miles - Royal Road - 2 min walk - 0.1 miles - St. Mary's Basilica - 3 min walk - 0.2 miles - Cloth Hall - 3 min walk - 0.2 miles - Wawel Castle - 15 min walk - 0.8 miles ### Getting around - Kurdwanów P+R Station - 10 min drive - Kraków Główny Station - 19 min walk - Kraków (KRK-John Paul II - Balice) - 25 min drive ### Restaurants - ‪Gościnna Chata - ‬1 min walk - ‪AntyCafe - ‬1 min walk - ‪Pasta Bar Resto & Wine - ‬1 min walk - ‪Free Pub - ‬1 min walk - ‪Pod Papugami - ‬2 min walk ## About this property ### Grand Hotel Luxury boutique hotel near Main Market Square Located close to Wawel Castle, Grand Hotel provides an attached winery, an art gallery on-site and a library. Active travellers can enjoy cycling at this hotel. For some rest and relaxation, visit the sauna, and indulge in a body treatment, a deep-tissue massage or a facial. The on-site restaurant offers breakfast. Stay connected with free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities, such as dry cleaning/laundry services and a bar. Additional perks include: - Buffet breakfast (surcharge), bike hire and self-parking (surcharge) - A round-trip airport shuttle (surcharge), a lift and smoke-free property - Tour/ticket information, a 24-hour front desk and a reception hall - Guest reviews speak highly of the helpful staff Room features All 64 individually furnished rooms boast comforts, such as 24-hour room service and pillow menus, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces. Other amenities include: - Baths, free toiletries and hairdryers - Wardrobes/cupboards, electric kettles and heating ## Similar properties ![2 restaurants, breakfast, lunch, dinner served; Italian cuisine ](https://images.trvl-media.com/lodging/19000000/18440000/18436300/18436288/3d642842.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Grand Krakow Old Town Kraków Old Town - Pool - Hot tub - Spa - Pet-friendly 9.6 Exceptional 1,004 reviews £149 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=18436288&PinnedHotelID=18436288&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/7000000/6490000/6482500/6482473/e15493ca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Polski Pod Białym Orłem Kraków Old Town - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 1,005 reviews £84 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=6482473&PinnedHotelID=6482473&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/98000000/97200000/97190900/97190892/7df065ed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Unicus Palace Old Town - 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Pool - Spa - Pet-friendly - Free WiFi 9.6 Exceptional 197 reviews £147 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=87397645&PinnedHotelID=87397645&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices) - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - 24-hour return airport shuttle on request for a surcharge - Onsite parking available only on request - Uncovered parking on site (PLN 180 per day) - Limited on-site parking (max 4 spaces per unit) - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 120 per person - A bar/lounge - A restaurant - Couples/private dining ### Things to do - 24-hour gym - Art gallery - Bicycle rentals - Library - Sauna - Winery ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - 1,701 square feet of conference space - 24-hour business centre - 8 meeting rooms ### Spa - Deep-tissue massages - Facials - Manicures/pedicures - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Accessible airport shuttle - Accessible bathtub - Area rugs in room - Assistive listening devices in meeting rooms - Doorbell and phone notification - Front entrance ramp - Grab bar in bathtub - Grab bar near toilet - Handrails in stairways (64 centimetre high) - Lift (100 centimetre wide door) - Magnifying mirror - Portable hoist available - Valet for wheelchair-equipped vehicles - Visual doorbell notification - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (102 centimetre high) - Wheelchair-accessible restaurant - Wheelchairs on site ### More - Banquet hall - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Hypo-allergenic bedding - Pillow menu ### Bathroom - Bathtub - Dressing gowns - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - LED TV ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning - Desk - Heating - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property All guests, including children, are required to present a valid government-issued ID card at check-in. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorisation upon arrival. ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of PLN 100 per pet, per night Service animals are welcome, and are exempt from fees 2 total pets Food and water bowls are available ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately PLN 120 per person - Airport shuttle fee: PLN 160 per vehicle (one-way, maximum occupancy 3) - Uncovered self-parking fee: PLN 180 per day - Pet fee: PLN 100 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector and a security system If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A car is not required for transport to and from this property Parking height restrictions apply ### Property is also known as Grand Hotel Krakow Grand Krakow Grand Hotel Hotel Grand Hotel Kraków Grand Hotel Hotel Kraków ## Frequently asked questions ### Is Grand Hotel pet-friendly? > Yes, this hotel allows pets (limit 2 total). There's a fee of PLN 100 per pet, per night. Service animals are exempt from fees. ### How much is parking at Grand Hotel? > Self-parking is available for PLN 180 per day. Limited spots are available. ### What time is check-in at Grand Hotel? > Check-in start time: 4:00 PM; check-in end time: anytime. ### What time is check-out at Grand Hotel? > Checkout is at noon. ### Does Grand Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of PLN 160 per vehicle applies. ### Where is Grand Hotel located? > Located in Kraków Old Town, this luxury hotel is steps away from Florianska Street and Main Market Square. Historical Museum of Krakow and Royal Road are just steps away. Kraków Główny Station is 19 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Hotel Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 333 8 - Good 250 6 - Okay 115 4 - Poor 40 2 - Terrible 13 ### 9.0/10 Cleanliness ### 9.0/10 Staff & service ### 8.0/10 Amenities ### 8.2/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 8/10 Good #### Penelope 12 Jul 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Beautiful building, good breakfasts. But our electricity fused 3 times and we were given a less pleasant rroom. ##### Penelope Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Alberto 27 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Amazing historical place, in the heart of the Old town everything is walking distance, very nice and helpful staff! ##### Alberto Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Brian Lunde 13 Jul 2025 Disliked: Staff & service, property conditions & facilities #### Do not deserve 5 stars It was many years ago this hotel was 5 stars. Warn out and outdated. On a good day it could deserve 3 stars. Staff arrogant. I will not go again. I should partly be refunded. ##### Brian Lunde Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Debra 16 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Stay Fabulous hotel. So welcoming and rooms were very comfortable. Breakfast was fresh and tasty ##### Debra Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Mercedes 7 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved everything about this hotel. The location. The rooms. The amenities. The staff. Above and beyond. We had so much fun and loved the location so much. ##### Mercedes Stayed 4 nights in Apr 2025 ### 8/10 Good #### Stephanie 18 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. Walking distance to all attractions, shops, and restaurants. Parking access on site very tight and limited. Breakfast was great. Rooms could stand updating. ##### Stephanie Stayed 2 nights in Sep 2024 ### 8/10 Good #### Marianne 5 May 2025 I brought my 8 year old niece for a weekend shopping trip. Grand is always safe. I must say that I found the butler and the man at the front desk to be very friendly. The hotel did not seem full and was very dark, both in the reception and restaurant. The room was clean and large, but only hot water in the shower and not in the sink. Since we had two nights here, I thought it should have been addressed as soon as I pointed this out the first night. I can live with that, but it's still strange that it wasn't fixed. ##### Marianne Stayed 2 nights in May 2025 ### 10/10 Excellent #### Amanda 28 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Brilliant stay, location perfect. Not too noisy considering how close to the square we were. Would certainly recommend it ##### Amanda Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Tracy 2 May 2023 Wonderful hotel and staff. Superb Breakfast, did not try a dinner due to a great temptation for puffier places to eat. ##### Tracy Stayed 2 nights in Apr 2023 ### 8/10 Good #### Robert 17 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location Great location. Breakfast was delicious with a lot of choices. There was a small gym with older equipment. Blackout curtains would have been appreciated. Overall a great choice ##### Robert Stayed 4 nights in Jun 2024 ### 8/10 Good #### Hyun kun 27 Dec 2023 Liked: Cleanliness, staff & service, room comfort Very good and to stay and near most of attraction. But when every time we come back to room we can smell carpet odors, moisture smell. ##### Hyun kun Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### Henry 4 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent in all respects Bathroom ventilation could've been better ##### Henry Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Samantha 8 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Christmas trip to Krakpw We had a lovely trip, the hotel was beautiful and in such a great location for the Christmas Market. We were extremely lucky that we had snow ! The room was spacious and had everything that that you would require. The breakfast that was included in the price was delicious, again had a lot of choice. We highly recommend , would definitely return ##### Samantha Stayed 2 nights in Dec 2023 ### 8/10 Good #### Sharre 7 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotels, good breakfast. Staff was very friendly and helpful! Bathroom and entry need updating. The shower is in the bathtub…It was slippery, and dangerous for people over 60! The front door was difficult to enter. The hotel was in a great location, close to restaurants and shopping. ##### Sharre Stayed 2 nights in Oct 2022 ### 10/10 Excellent #### Geoff 31 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A welcoming and friendly hotel staff. Breakfast a bit limited but there was an option to ask which I didn't realise. A first class location within easy walking distance of most attractions. Thoroughly recommend. ##### Geoff Stayed 5 nights in Aug 2022 ### 4/10 Poor #### Penny 22 Jul 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service I had multiple poters over two days while waiting outside seem to be trying to get rid of me. Not knowing I am a guest but even once they knew to question why I was there and move me along. ##### Penny Stayed 2 nights in Jul 2024 ### 6/10 Okay #### Gabriel 28 Oct 2023 Liked: Cleanliness Disliked: Property conditions & facilities #### A mistake to book this. It looks deserted, empty and dark. It was probably a nice hotel in it s day but not anymore. They have security staff that don t speak English and have no education of what a 5 star hotel is. ##### Gabriel Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Victor 21 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Europe Trip Oct 2023 We had a lovely time staying in this hotel/palace. Description of palace is only appreciated once you see the inside of this place. Grand interiors with amazing corridors, our room had an incredibly high ceiling with equally high window, double entrance doors. It was well set out with plenty of surface areas and cupboard space. Room, bathroom and entire hotel was clean. Breakfast buffet was plentiful and tasty. Staff were ever present, always helpful but not intrusive. English was not a problem at all. Location was excellent. Highly recommend Tradycyjne Polskie Smaki Restaurant across the road for Pirogis. ##### Victor Stayed 2 nights in Oct 2023 ### 4/10 Poor #### Patrycja 22 Aug 2024 Liked: Cleanliness Disliked: Staff & service, amenities The breakfast (pay extra) was very good and the staff at breakfast was great. However we booked a room for 2 adults and 2 children - 4 person. We got to the room and it had a queen bed and a twin sofa (does not open up, just a single person sofa). I tried to call front desk / the phone did not work. I went down and said this is a 3-person room. The front desk person said (no, it’s a pullout 2 person sofa). I go upstairs and check with my husband and no, it’s a twin. Go back downstairs- at this point the front desk says - yes, you are right, it’s a twin. I asked for an extra bed rollaway. They say it will be brought up. I return from being around city with kids, no bed and they tell me sorry, we don’t have any and the manager said it’s ok for us to cuddle with one of our kids!!! What does this mean?!!! We are tired so I say, ok, will it be available tomorrow and the front desk assures me yes. Tomorrow is the same exact story. I paid a good money for the hotel and they never apologized or reimbursed me for the hassle. Really lousy service, the worst I experienced in Poland where all other places were great. I am giving it 2 stars because of breakfast which was very good. ##### Patrycja Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Liam 13 Oct 2023 Liked: Cleanliness, room comfort #### 5 Star building but 2 Star service . Disappointing I only saw about five guests in my seven days there and I still had to wait till 4 pm to check in. Why?. Great location and nice old building inside— marble stairs and pillars etc. Good wifi in the room. I think I was shunted away to the furthest away room, that was No. 68 It said there was a coffee maker but there wasn’t one. Only a kettle. There was only two sachets of Nescafé and powder milk but because there was no housekeeping for my first five days they were not replaced and I had to buy my own coffee and milk outside. Very poor. There was no drawers to put my clothes away and the narrow wardrobe had a rail but no hangers. Very poor. Air conditioning didn’t work and after three times asking over five days it finally did get fixed. Very poor. 32 channels on the television but only one English speaking channel which was a French news channel. Very poor. Good shower and hot water but bathroom extract didn’t work and there was only one small circular piece of soap. Remember this is a room with two single beds therefore potentially two people. I had to buy my own soap. Very poor. Room service menu very limited. Only four main course choices. Two of pork, one of duck and one of trout. None of which I eat. No chicken, meat or pasta. Very poor. So to sum it all up, l paid on average £125—approximately 150 Euros per night for all these failings. Very poor. So disappointing. Word of advice — I can’t comment on other rooms but DO NOT accept room No 68. ##### Liam Stayed 7 nights in Oct 2023 ### 6/10 Okay #### YUICHI 9 Sept 2025 Liked: Cleanliness ロケーションは抜群。石鹸が補充されなかったり（そもそもボディソープがない）、18時になってもベッドメークができていない日があったりと不備も多かった。 ##### YUICHI Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Steffen 7 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Sehr schönes Hotel, dass Personal ist sehr freundlich und hilfsbereit. Die Lage des Hauses ist unschlagbar und bildet für alle Ausflüge den perfekten Ausgangspunkt. Ich kann das Grand Hotel Krakau sehr empfehlen! ##### Steffen Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Helena 8 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Klassiskt och vackert hotell Klassiskt och anrikt hotell med en känsla av gamla tidens klass. Mycket centralt beläget och trevlig personal, bra service. Sköna sängar och rymligt rum. Frukosten var nog egentligen bra men vi kom 30 minuter innan den stängde och då var det utplockat och en del saker slut. Fanns endast en långsam kaffemaskin som det blev kö till så det hade varit bra med en annan lösning för kaffeserveringen. I övrigt jättebra hotell som vi gärna vill återkomma till. ![Reception](https://a.travel-assets.com/ugc/hotel-reviews/660bf681-eb82-4bd1-ae97-540f47ee86a2-1752000080118.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Frukostmatsal](https://a.travel-assets.com/ugc/hotel-reviews/c7792333-c5e4-4d5f-ae8d-f17442118fe3-1752000081111.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Frukostmatsal](https://a.travel-assets.com/ugc/hotel-reviews/48a1196a-976a-4837-9749-36cf97703ec4-1752000080684.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Lobby ](https://a.travel-assets.com/ugc/hotel-reviews/1973d2dd-96d0-43dc-b4e5-b112c2f8985d-1752000078915.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Helena Stayed 1 night in Jun 2025 ### 8/10 Good #### Verified traveller 23 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bra! Men treningsrommet fungerte ikke. Veldig fint hotell og beliggenheten var glimrende rett ved torget. Servicen veldig bra. Det eneste dom trekker ned er at treningssenteret kun hadde apparater som ikke virket. En av grunnene til at vi bestilte hotellet, var på grunn av treningssenter. ##### Verified traveller Stayed 4 nights in Jun 2025 ### 8/10 Good #### Verified traveller 10 Jun 2025 Liked: Cleanliness, property conditions & facilities, room comfort ##### Verified traveller Stayed 4 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Sheraton Grand Krakow](https://www.expedia.co.uk/Krakow-Hotels-Sheraton-Grand-Krakow.h1060262.Hotel-Information) > > [Hotel Atrium](https://www.expedia.co.uk/Krakow-Hotels-Hotel-Atrium.h1066464.Hotel-Information) > > [Hotel Kossak](https://www.expedia.co.uk/Krakow-Hotels-Hotel-Kossak.h2483783.Hotel-Information) > > [1891 Garni Hotel](https://www.expedia.co.uk/Krakow-Hotels-Hotel-Salomon.h69675699.Hotel-Information) > > [Avena Boutique Hotel by Artery Hotels](https://www.expedia.co.uk/Krakow-Hotels-Avena-Boutique-Hotel-By-Artery-Hotels.h24235685.Hotel-Information) > > [Bachleda Luxury Hotel Kraków - MGallery Collection](https://www.expedia.co.uk/Krakow-Hotels-Bachleda-Luxury-Hotel-Krakow-MGallery.h32910506.Hotel-Information) > > [MR67 Mayera Rapaporta](https://www.expedia.co.uk/Krakow-Hotels-Aparthotel-Rapaport.h67398705.Hotel-Information) > > [Holiday Inn Krakow City Centre by IHG](https://www.expedia.co.uk/Krakow-Hotels-Holiday-Inn-Krakow-City-Centre.h805818.Hotel-Information) > > [Hotel Alexander I](https://www.expedia.co.uk/Krakow-Hotels-Hotel-Alexander-I.h1558963.Hotel-Information) > > [Spatz Aparthotel](https://www.expedia.co.uk/Krakow-Hotels-Spatz-Aparthotel.h1664665.Hotel-Information) > > [PURO Kraków Kazimierz](https://www.expedia.co.uk/Krakow-Hotels-PURO-Krakow-Kazimierz.h23302515.Hotel-Information) > > [Hotel Lavender](https://www.expedia.co.uk/Krakow-Hotels-Hotel-Lavender.h17264175.Hotel-Information) > > [The Loft Hotel - Adults Only](https://www.expedia.co.uk/Krakow-Hotels-The-Loft-Hotel-Adults-Only.h35727211.Hotel-Information) > > [Leone Aparthotel](https://www.expedia.co.uk/Krakow-Hotels-Leone-Aparthotel.h5819385.Hotel-Information) > > [Vienna House by Wyndham Andel's Cracow](https://www.expedia.co.uk/Krakow-Hotels-Vienna-House-Andels-Cracow.h1532606.Hotel-Information) > > [Radisson Blu Hotel, Krakow](https://www.expedia.co.uk/Krakow-Hotels-Radisson-Blu-Hotel.h919307.Hotel-Information) > > [AC Hotel by Marriott Krakow](https://www.expedia.co.uk/Krakow-Hotels-AC-Hotel-Krakow.h67292355.Hotel-Information) > > [Red Brick Apartments](https://www.expedia.co.uk/Krakow-Hotels-Red-Brick-Apartments.h1995770.Hotel-Information) > > [Novotel Krakow Centrum](https://www.expedia.co.uk/Krakow-Hotels-Novotel-Krakow-Centrum.h874941.Hotel-Information) > > [Belle Epoque Residence](https://www.expedia.co.uk/Krakow-Hotels-Belle-Epoque-Residence.h20107528.Hotel-Information) > > [Wine Apartments](https://www.expedia.co.uk/Krakow-Hotels-Wine-Apartments.h18188330.Hotel-Information) > > [Hotel 32 Kraków Old Town](https://www.expedia.co.uk/Krakow-Hotels-Hotel-32-Krakow-Old-Town.h22574246.Hotel-Information) > > [Grand Ascot Hotel](https://www.expedia.co.uk/Krakow-Hotels-Grand-Ascot-Hotel.h18538292.Hotel-Information) > > [Golden Tulip Krakow City Center](https://www.expedia.co.uk/Krakow-Hotels-Golden-Tulip-Krakow-City-Center.h6240065.Hotel-Information) > > [INX Design Hotel](https://www.expedia.co.uk/Krakow-Hotels-INX-Design-Hotel.h18946612.Hotel-Information) > > [Stradonia Serviced Apartments](https://www.expedia.co.uk/Krakow-Hotels-Stradonia-Serviced-Apartments.h11878340.Hotel-Information) > > [Hotel M29](https://www.expedia.co.uk/Krakow-Hotels-Hotel-M29.h42397311.Hotel-Information) > > [Aparthotel Pergamin](https://www.expedia.co.uk/Krakow-Hotels-Aparthotel-Pergamin.h3959987.Hotel-Information) > > [Metropolitan Boutique Hotel](https://www.expedia.co.uk/Krakow-Hotels-Metropolitan-Boutique-Hotel.h6308208.Hotel-Information) > > [Hotel Wawel Queen](https://www.expedia.co.uk/Krakow-Hotels-Hotel-Wawel-Queen.h37928079.Hotel-Information)