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"Good clean and central place to stay in cairns. friendly staff happy to help. Quiet at night with parking near by. "

"We loved the Shanghai-La! The staff was wonderful, the rooms are clean and large , great location - a few minutes walk to the Esplanade!"

"Very tired but clean room. The view was excellent and the size of the room was good. Breakfast was quite basic but tasty. I approached a staff member during breakfast for a couple of extra serviettes and her response was " well you could have gotten them from over there" as she pointed to the desk at the entrance to the restaurant. To be fair I had searched everywhere else prior to asking. I advised her I would certainly do as she suggested and got them myself. She did then approach me later with some extra serviettes but to be honest I was pretty disgusted at her attitude. Both check in and check out was very quick and easy and the staff at the front desk polite and efficient."

"Excellent accommodation — clean, tidy, and the amenities are very good. The only point to note was the bed. I booked a king bed, but it was actually two single beds pushed together, which was uncomfortable for a couple due to the large gap between the mattresses."

"I loved my stay at Novotel it was in an ideal position close to everything I needed the staff so lovely and helpful breakfast was great, and they surprised me with a bottle of wine and cake fir my birthday , such a thoughtful gesture thank you George "

"Messaged requesting an early check, didn’t receive a reply or acknowledgement. Very uncomfortable mattress & pillows. "

"Very outdated rooms . Could do with renovations."

"I tried another booking company first and was messed about beyond belief, almost gave up on my birthday trip then come across Lastminute.com. I was surprised to see the hotels were above decent and with great reviews. Unlike the other companies I was looking at were their bundle deals seemed to only include hotels that had seen better days and were trying to get people back to retain their 5 star status. The Crystalbrook Riley was so far above what I was imagining for my birthday trip, I got the inclusive breakfast everyday, so worth it, it only cost me an extra $15 per day and the other hotel guests were paying $45 per person at the door. The pool was beautiful, the staff were above and beyond helpful and looked generally happy to be there. The beauty spa was well priced compared to Adelaide spa prices and the ladies were lovely. My massage therapist was so sweet and really informative, I usually prefer not to talk during sessions but this chick had a great vibe and I learned a lot about my skin type. There was a Supermarket within walking distance for snacks and essential items as well as a plethora or different restaurants surrounding so great location for people who are not hiring a car on their trip. Honestly 10/10 experience could not fault them if I tried!"

"Bailey continues to be the hotel we go back to - location, ameneties, room and staff. Big thanks to the team member who helped with access to the car park - tip for all - check in first and then park as there is no access to the car park without a room key."