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Reviews of Ease Hotel

3 out of 5
Ease Hotel
Unit no.7, Block B, Ground Floor, Warisan Square, Kota Kinabalu, Sabah

Reviews

6.8
Rating 10 - Excellent. 11 out of 68 reviews" "
Rating 8 - Good. 22 out of 68 reviews" "
Rating 6 - Okay. 22 out of 68 reviews" "
Rating 4 - Poor. 8 out of 68 reviews" "
Rating 2 - Terrible. 5 out of 68 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohd Khairul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall is good, nothing to complain
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Bathroom flooded. Very digusting.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Hotel has a musky wet stench and wifi is bad.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Hot water did not work. The wifi did not work. It was a good hotel to rest for a day but not to stay for long.
Response from Front Office on 3 Apr 2018
Thank you for your feedback. Our team will work for improvement of the facilities. Have a nice day ahead!

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Weird but ok
Bit of a weird one but absolutely fine at the same time. Definitely good location. 1. Didn’t realise no view meant no window 2. They take a 50RM deposit - only for the case you bleed in the bed (wonder what happened there isn’t he past) 3. Was given a free ride to the bus station which was nice.
Stayed 2 nights in Jan 2018
Response from Mac on 29 Jan 2018
Thank you for your feedback!

8/10 Good

tay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Team on 17 Jan 2018
Thank you for your feedback. Have a nice day!

4/10 Poor

Jan , New Zealand

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Get what u pay for
The hotel staff where great but the hotel is tired and musty. Windows don't open only stayed one night not 3 as booked.
Stayed 3 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

toh

Liked: Cleanliness, staff & service, room comfort
friendly staff
location good.but lift to the rooms very odd
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

4/10 Poor

Angry Guest, KK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst experience ever!!!
My honeymoon was turned into a nightmare. We were only informed about the hotel lift being closed for repair after checking in. We asked if the repair will be completed later that day and the hotel receptionist assured us that the problem will be solved asap. We had to carry our big & heavy luggage up the flight of stairs to the 2nd floor which was very frustrating. We climbed up & down the smelly & hot staircase many times to go out for meals, shopping, massage. When we check out, then we are told that the repair work for the lift might take 2 weeks or more. So if you do not want to spoil your vacation, do check on the status of the lift repair before you book your stay.

6/10 Okay

Verified traveller

Liked: Staff & service
decent hotel
Decent rooms, not the cleanest corridors but broken lift was disappointing. Check if it's fixed already if you don't want to walk up.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay Hotel
Clean, comfortable, close to the waterfront. Wifi was spotty. Overall good hotel.

6/10 Okay

Verified traveller

Meh
Okay hotel. The woman at the front desk was very attentive. Would not return but that is because the city is just boring.

6/10 Okay

Charlie

Disliked: Property conditions & facilities
Good location
They took my deposit and held my luggage then tried to say I didn't have a reservation. The employee who did this was new and misplaced my ticket. We worked it out but was frustrating.

6/10 Okay

kok Ping

Liked: Cleanliness, room comfort
Smelly Corridor
Actually we book 2 rooms, however one of the room has a bathroom problem, the piping is no good thus always have a smell. However the other room the bathroom is ok. The corridor really smell, I think the carpet is too old, if not the location and room are ok.

6/10 Okay

papa bear, kota belud

Liked: Staff & service
nice hotel but but pricey.
good service but average facility. will recommend to other.

4/10 Poor

yassin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jacklyn, malaysia

Disliked: Cleanliness, room comfort
Easy access to food stalls
location was good,easy to access to food stall, but the hotel was smelly

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sophocating Area
Sophocating area. Confront room not function well.

8/10 Good

Verified traveller

Liked: Staff & service
Strategic location as it is near to the city.
Friendly and helpful staff. The room is quite spacious and clean. Worth the money.

6/10 Okay

Thien Hin

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
good condition in rooms,
need to check all linen n towel once u checked in as any stain found after u check out, hotel will charge u despite it is not done by u.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Ronald, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
A good clean budget hotel in a great location. Very friendly and helpful staff. I took a room with "No view" but I didnt know that it means it has no window - it wasnt a big deal to me but it wouldnt harm describing the room as having "No Window"

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ordinary 2 star hotel
Overall just ok. Nit so worthy with lil bit pricey. It markup the price just cause the good location centralised by town.

10/10 Excellent

rudy, kk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice n comfort
value for money..should hv free parking

10/10 Excellent

rudy, kk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice n comfort
value for money

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice & clean
Nice & clean hotel,strategic location,lift at the back of.building,staff not so friendly but still supportive.im staying in a room without window,should stated in room info.overall the hotel can considered the best in that area.

10/10 Excellent

rudy, kk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best budget hotel in town
great

10/10 Excellent

rudy, kk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best budget hotel in town
comfortable

6/10 Okay

MINWOO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Katsuhiro

Stayed 1 night in Jun 2023

6/10 Okay

Masami

Disliked: Cleanliness, room comfort
部屋のメンテナンスの管理を厳しくして欲しい。
2泊したが当日シャワーから水漏れがあり電話して直してもらった。翌日清掃は綺麗で良かったが歯ブラシセットが無く電話したがデリバリー無し。 前日のを使用した。
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Room comfort
위치는 좋지만 며칠 묵기엔 별로
비행기 기다리며 반일만 묵었어요. 위치는 좋지만 그만큼 시끄러워요. 창 있는 방이었지만 실내가 눅눅하고 냄새가 났습니다. 침대시트 오염 시 벌금을 내는데 들어가자마자 오염된 시트가 있어서 촬영해서 바로 말했어요. 안그럼 오해를 살 것 같아 들어가자마자 꼼꼼히 확인했어요. 잠깐 머무는 거라도 차있는 방으로 하시길
Stayed 1 night in Sep 2018

6/10 Okay

kiko, korea

Disliked: Property conditions & facilities, room comfort
키나발루 비행기 편이 시간이 애매해서 어쩔수없이 그냥 출국 전에 머무는곳?..
마지막날 공항에 가기전에 저녁 9시 정도 까지 머물러서 쉬다 갔어요~ 구냥 싼맛에 잠깐 쉬기에 좋아요 애초에 그런용도로 만들어진곳 같구요
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent.
All the staff members in the hotel are really very helpful and supporting. We enjoyed our 33-day stay very much. Would like to say plenty "Terima kasih" once again to them. Located in the center of the city. Very convenient to find various eating places, shops, and other enjoyable places. Thank you for the free drive to the airport.
Stayed 28 nights in Jan 2018
Response from Front Office on 3 Apr 2018
Thank you for your feedback. Have a nice day ahead!

8/10 Good

Verified traveller

Liked: Staff & service
親切なスタッフ
スタッフはとても親切でよかったです。タクシーも安くすぐに手配してくれました。 ただ残念だったのが、シャワーが１日目は水で、２日目は、生ぬるいがんじでした。私がうっかりしていて窓のない部屋を予約してしまいかなり閉塞感がありました。予約時には窓の有無を確認してください。 ロケーションは、どの場所にいくのにも最高でした！！
Stayed 2 nights in Dec 2017
Response from reservation team on 11 Jan 2018
ご意見をお寄せいただきありがとうございます。私たちのサポートは高く評価されています。

2/10 Terrible

moon, 코타키나발루

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
별로임 후졌음
아주 별로임 화장실 세면대는 막혀있고 온수기는 알수없는 굉음을내고 전체적으로 후짐
Stayed 1 night in Nov 2017
We will work on the problem to resolve. Thank you for your feedback.

8/10 Good

joonho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
저렴한 가격으로 하루밤 지내기 좋은 호텔
내가 방문했을때 운이 없게도 엘레베이터가 작동하지 않아서 짐 옮길때 고생했음. 로비와 객실이 한 건물에 있지만 출입구가 달라서 보안에 취약함. 싸게 묵을만한 3성급 호텔.
Stayed 1 night in May 2017

10/10 Excellent

JUWON

Liked: Cleanliness, staff & service, property conditions & facilities
ㅎㅎ
장소가 조금 무섭네요 ㅠ.ㅜ... 위험한 적은 없었지만 밤이 되면 주변이 무서워요 ㅎㅎ 다른 호텔로 가기 전에 새벽 체크인 했는데 가격대비 만족했습니다 ^.^ 짐보관 서비스도 잘 이용하였구요!
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
잠시 머무는 곳으로 좋음
한국으로 돌아가기 전 잠깐 머무는 곳으로 예약했어요. 주변에 필리피노마켓이나 워터프론트 등 가까워서 짐 놓고 구경 하다가 숙소로 돌아와서 샤워하고 잠깐 쉬다가 공항으로 가니 딱이었어요! 와리산스퀘어 내부에 숙소가 있어서 마사지 하실 분들은 편하실 것 같아요.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Extremely bad Wifi and poor service
Not to be recommended

8/10 Good

eiza, strategik terletak di kawasan bandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok tapi penambaikan diperlukan
Kali pertama ke sini..perkhidmatan kaunter ok cuma pelik di mana mereka mgenakan caj denda rm30 jika cadar terkena darah,air minuman/makanan,pen etc sedangkn selama ni sy pergi kebanyakan hotel tidak akan kenakan denda sebegini kerana ianya masalah2 spt terkena darah@pen@makanan tu merupakn kejadian yg sukar dijangka jika terkena di cadar tempat tidur. Tidak adil jika mereka mengenakn denda spt itu kepada pelanggan sedangkn pelanggan mbayar prkhidmatan menginap dgn harga rm100++ dn segala kotoran tu tngungjwp hotel utk bersihknnya.Bukannya pelanggan itu mengambil hak milik hotel spy cawan sudu etc. jika itu hotel boleh kenakan denda jika sebarang kehilangan barang dlm bilik hotel. Memang meragukan mngenai denda rm30,adakah mereka tidak menukarkan cadar katil ini setiap kali tukar pelanggan baru yg checkin sehingga perlu mewujudkn denda gni bg mjimatkn kos?jd tanda tanya. Password wifi tu buat la note besar2 letak kat bilik hotel,spy pelanggan xpyh nak tgk passowd kat telefon bilik hotel,tulisan kecil dn hnya nombor d letak sna. keramahan staff pelanggan hotel bagus,bilik selesa aircond sejuk,lif bagus. Namun refill sabun etc pun tidak di sediakn complete sedangkan sy checkin dlm 5pm da,byk masa bole mgemas slps pelanggan lama checkOut pd 12pm dn tpaksa call housekeeping utk check blik,baru mereka isi.harap buat penambahbaikan.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

SANG MIN

Disliked: Property conditions & facilities, room comfort
코타 시내에서 위치는 최고
밤비행기 타기전 짐보관 및 샤워용으로 좋아요. 그이상기대하는건 무리. 그래도 샤워실 깨끗해서 좋았어요

6/10 Okay

hyerin, Seoul

Liked: Staff & service
Disliked: Room comfort
위치는 최고지만 방음ㅇ 하나도안됐던호텔
마지막날 새벽비행기라 씻기위해 예약했는데.. 방음이전혀 안돼서 자려고 예약하는거면 비추항

8/10 Good

kyungae, 경기도

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치 짱!
역시 창문은 없는 방이었어요. 알고 왔으니 괜찮았어요. 도착하는 날 이용했던 방보다 조금 더 작은 방을 주셨어요. 담배 냄새?도 조금 났구요. 2시 체크인인데 12시 30분에 체크인해도 되냐고 했더니 오케이했는데 그래서 그랬을까요? 아무튼 공항으로 아웃하는 날 하루 숙박비 주고 편하게 이용하고 왔네요. 가까이에 센터포인트가 있어서 쇼핑하기도 좋았고 주변 식당들도 많고 필리피노 마켓도 아주 가까워서 오는 날 과일도 사 먹고 생선구이도 사 먹고 왔네요. 숙소는 위치가 중요한 것 같아요.