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Reviews of Big Tree House Lodge

3.5 out of 5
Big Tree House Lodge
56 Milkwood Drive, Knysna, Western Cape

Reviews

9.8

Exceptional

Rating 10 - Excellent. 10 out of 12 reviews" "
Rating 8 - Good. 2 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Priya

Liked: Cleanliness, amenities, property conditions & facilities
excellent facilities and a wonderful view.
Stayed 1 night in Apr 2023
Response from Henriette on 25 Apr 2023
Thank you for the wonderful review Priya, we are happy to hear that you enjoyed your stay with us and hope to welcome you back on your next visit to Knysna.Kind regards

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
Absolutely perfect
Been over to sa on several occasions over 30 yrs and stayed in lots of different accommodations but this topped them all. Absolutely fabulous on all counts.
Stayed 3 nights in Feb 2023
Response from Henriette on 12 Feb 2023
Thank you for the fantastic review Peter! we loved hosting you and are very happy to hear that you enjoyed your stay with us! We hope to welcome you back on your next visit to our beautiful town.Warm regardsHenriette

8/10 Good

ian

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2022
Response from Henriette on 18 Oct 2022
Thank you for the review Ian!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Henriette on 11 Feb 2020
Thank you for the kind review Kim! We are happy to hear that you enjoyed your stay with us and hope to welcome you back on your next visit to Knysna. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Henriette on 21 Nov 2019
Thank you for the kind review!! We work hard to ensure our guests have a comfortable stay and are happy to hear we hit the mark with you. Kind regards

10/10 Excellent

Teboho

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2019
Response from Henriette on 9 Oct 2019
Thank you for the kind review Teboho! We are happy that you enjoyed your stay with us and hope to welcome you back soon for a longer stay! Kind regards Henriette

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely large accommodation, great view overlooking Knysna lagoon. A winding drive up to house and a steep driveway in. Very peaceful. Staff very helpful.
Stayed 6 nights in Feb 2019
Response from Henriette on 13 Feb 2019
Dear Carole, Thank you for the kind review! We are happy to hear that you enjoyed your stay with us and hope to see you on your next visit to Knysna. Kind regards Henriette

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great place but give a miss in winter.
The accommodation is modern, fresh and clean. The staff/proprietors were very friendly and helpful. The location is fantastic. The cabins are located on a hill with outstanding views of the Knysna lagoon. It was very good value for money. Having said all that, if you are thinking of visiting in winter, consider how important your comfort is. The units are not insulated at all and the heating is completely inadequate. The bedrooms were cold and damp. It was more like sleeping in a tent than in a cabin. In the mornings, the indoor temperature fell well below 10C and the walls, windows and floors were covered with condensation. It was extremely uncomfortable. It is a lovely place, but we will never stay there again during the winter months June-August.
Stayed 3 nights in Aug 2018
Response from Henriette on 25 Sept 2018
Dear Karl, Thank you for the review. We work hard to provide clean and comfortable accommodation for our guests and we are glad that you enjoyed our views as much as we do. Unfortunately at the time of your visit we experienced snow which is very unusual in our area and unlike the cabins in Europe we do not have central heating in our homes as our winters are usually very mild with degrees ranging between 16 and 20 in winter. The heaters we supply in all the rooms are usually adequate. We hope that you will visit us again in summer to enjoy all Knysna have to offer. Kind regards Henriette

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Henriette on 25 Sept 2018
Thank you for the review!! Kind regards Henriette

10/10 Excellent

DOMINIK

Travelled with family
Liked: Cleanliness, room comfort
We loved that place! Wonderful view, wonderful house and garden! We were delighted with all the details about that place!
Stayed 2 nights in Dec 2021
Response from Henriette on 10 Dec 2021
Thank you for the kind review Dominik! We are happy to hear you enjoyed your stay with us and hope to welcome you back on your next visit to Knysna. Kind regards Henriette

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Fantastic experience, perfect for families. Great location overlooking the lagoon.
Stayed 5 nights in Feb 2019
Response from Henriette on 6 Mar 2019
Dear Martin, Thank you for the kind review!! We are happy that you enjoyed your stay with us and hope to welcome you back on your next visit to Knysna Kind regards Henriette

10/10 Excellent

WorldTraveler, Germany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schöne und großzügig geschnittene Cottages mit einem fantastischen Blick auf die Lagune. Die Gastgeber sind sehr hilfsbereit und super nett. Tolle Unterkunft - wir kommen gerne wieder.
Stayed 2 nights in Jan 2019
Response from Henriette on 8 Feb 2019
Vielen Dank für die nette Bewertung! Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und freuen uns, Sie bald wieder begrüßen zu dürfen.Mit freundlichen GrüßenHenriette