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Overview of Acacia Premier Hotel

Photo gallery

Guest reviews

4.1/5 Very Good
36 reviews
Guests rated this property 4.2/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

Explore the area

Popular LocationThe West End Shopping Mall1 min walk
Popular LocationKisumu Clock Tower17 min walk
Popular LocationDunga Bay18 min walk
AirportKisumu (KIS)8 min drive

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  • Standard Single Room

    Room amenities

    • 366 sq ft
    • Sleeps 1
    • 1 King Bed
    More details
  • Standard Double Room

    Room amenities

    • 373 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Superior Single Room

    Room amenities

    • 370 sq ft
    • Sleeps 1
    • 1 King Bed
    More details
  • Superior Double Room

    Room amenities

    • 377 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Suite, Lake View

    Room amenities

    • 828 sq ft
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More details
  • Presidential Suite

    Room amenities

    • 2598 sq ft
    • Lake view
    • Sleeps 4
    • 1 King Bed and 2 Large Single Beds
    More details

About this area

Kisumu

Acacia Premier Hotel is located on a lake and in an area with good shopping. Shoppers can check out The West End Shopping Mall, while everyone can enjoy the natural beauty of Lake Victoria and Kisumu Impala Sanctuary.

Visit our Kisumu travel guide
Map
Popular Location

What's nearby

  • The West End Shopping Mall - 1 min walk
  • Kisumu Clock Tower - 17 min walk
  • Kisumu Impala Sanctuary - 18 min walk
  • Dunga Bay - 18 min walk
  • Kisimu museum - 3 min drive

Getting around

  • Kisumu (KIS) - 8 min drive

Restaurants

  • Aqua Pool — 1 min walk
  • Café Acacia — 1 min walk

About this property

Acacia Premier Hotel

Luxury hotel with 2 restaurants and full-service spa
This hotel features 2 restaurants, a full-service spa and an outdoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 93 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Conveniences include sitting areas and electric kettles, and guests will appreciate thoughtful touches such as espresso makers and bathrobes.
Acacia Premier Hotel offers 93 forms of air-conditioned accommodation with espresso makers and a safe. This individually decorated accommodation has separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
Acacia Premier has 3 treatment rooms. Services include facials and body treatments.
The spa is open daily.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Free buffet breakfast available daily 6 AM–10:30 AM
2 restaurants and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service

Things to do

Children's pool
Fitness centre
Full-service spa
Outdoor pool

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Soundproofed rooms

Conveniences

Lift
Front-desk safe
Newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
French

Business services

1 meeting room
Business centre
Conference centre (1862 square feet of space)

Outdoors

BBQ grill(s)
Pool sunloungers
Pool umbrellas
Terrace

Spa

3 treatment rooms
Body treatments
Facials
Massages
Massage/treatment rooms
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility

More

Designated smoking areas
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Heating
Linens
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hairdryer
Shower
Towels

Entertainment

TV channels
Flat-screen TV
Premium channels

Food and drink

Electric kettle
Espresso maker
Free bottled water

More

Desk
Individually decorated
Iron/ironing board (on request)
Phone
Safe
Separate sitting area
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in between noon and 8 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.00 per day.
Free cots (infant beds)

Payment types at the property

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 20.00 per vehicle (one way)
  • Rollaway bed fee: USD 40.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8 AM to 6 PM
No pets and no service animals are allowed at this property

Property is also known as

Acacia Premier Hotel Hotel
Acacia Premier Hotel Kisumu
Acacia Premier Hotel Hotel Kisumu

Frequently asked questions

Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 8 AM to 6 PM.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from noon to 8 PM.
What time is check-out at Acacia Premier Hotel?
Checkout is at 10 AM.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 20.00 per vehicle, one way, applies.
Where is this hotel located?
Situated on a lake, this luxury hotel is within 1 mile (2 km) of The West End Shopping Mall, Kisumu Clock Tower and Kisumu Impala Sanctuary. Lake Victoria is 4.9 mi (7.9 km) away.

Guest reviews

4.1
Very Good
5 - Excellent
16
4 - Good
12
3 - Okay
6
2 - Mediocre
1
1 - Poor
1
4.2
Cleanliness
4.2
Service and Staff
4.0
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Feb 2020

2/5

  • Disliked: Staff & service

Poor Staff Attitude towards foreign travellers and families. Not made to feel welcome.

Stayed 1 night in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Nov 2019

3/5

  • Liked: Cleanliness, amenities, property conditions & facilities
  • Disliked: Staff & service

The most modern and cleanest hotel in Kisumu. Hosts many expats and NGO conferences. The facilities are very nice, but the staff are very slow. I waited 20 minutes for someone to help me with my bags, and finally gave up and carried four bags to the lobby myself. When I arrived, I found nearly a dozen (male) staff standing idle in the lobby, and only one (female) employee actually working. Seemed to be a trend throughout my stay.

Stayed 1 night in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed great service. The hotel is beautiful and has amazing views of Lake Victoria.

Stayed 2 nights in Oct 2019