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"This hotel has a unique style—exactly what we were expecting and one of the main reasons we chose it. The atmosphere is relaxed and comfortable, with no unnecessary formalities, yet the overall experience remains high quality. Cleanliness generally met our expectations. There was some minor dust in certain areas, but given the nature of the building, it would probably require dusting every 5–6 hours to keep everything spotless, which is understandably not feasible."

"Prior to checking in, the resident hotel offered an upgrade option, which I took advantage of due to the amazing price. I am so thankful for the upgrade as it gave my party of three ample space to share one room with essentially two sections and two separate beds. My family and I felt very safe as there was additional security past a certain time at night which required all patrons show their room keys and verify their names. I would stay here again on my next trip to Liverpool and I highly recommend this hotel."

"Staff members are friendly and helpful. Stayed just a night but was able to sleep in a double bed and room was clean. I liked they sent me the instructions how I could get there from the station. Thank you!"

"Nice modern hotel, super atrium with bar. Very good spa and serves an excellent afternoon tea. Bathroom door needs springs tensioning as it slams shut, unfortunately you can hear this in the room above if you are on the first floor."

"Easy access to everything "

"What makes my stay here special is the lovely welcome from the gentleman on the front desk. He is a credit to your establishment, he truly is. Polite, helpful, kind, everything you could wish for. Even a warm cookie! Sadly l don’t remember his name. I’ve been staying at this hotel for four or five years and he’s always been there. I hope he never leaves! "

"Quick check-in. Comfortable rooms. Good bar and food. Very convenient location. What’s more to like"

"This was our fourth stay. It did not disappoint and we will choose it in our next trip to Liverpool. One recommendation is to not have such a strong smelling air freshener scent throughout the facility, especially the lobby and the rest of the ground floor. It triggered a migraine"

"Excellent room. Location spot on. Could have done with a fridge "