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Rating 10 - Excellent. 251 out of 647 reviews" "
10 - Excellent
251
Rating 8 - Good. 241 out of 647 reviews" "
8 - Good
241
Rating 6 - Okay. 108 out of 647 reviews" "
6 - Okay
108
Rating 4 - Poor. 26 out of 647 reviews" "
4 - Poor
26
Rating 2 - Terrible. 21 out of 647 reviews" "
2 - Terrible
21
8.4/10
Cleanliness
8.6/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Brooke
Travelled with family and small children, Travelled with partner
I adored my check-in with Lori! She was friendly and helpful and has assured me that a guest arriving later will have everything they need to have the same "smooth sailing check in" experience as I did. My room is comfortable and spacious and I am impressed by how quiet this hotel is -- there are no sounds of slamming doors or hallway noise. This is a clean and pleasant place to stay.
Lisa
Stayed 1 night in Apr 2024
Response from Gail on 29 Apr 2024
Hello LisaThank you for the review I will let Lori know.
It was great to be so close to the grocery store and to have a kitchen in my room for the week I was in Kincardine for training!
I also loved being so close to the Rec centre where my training was.
The breakfast was perfect and even though a few days there was no hot option, you can’t go wrong with waffles and continental breakfast!
Staff was always super friendly and helpful.
I will definitely stay here again if I’m ever back in the area!
Ricky
Stayed 5 nights in Apr 2024
Response from Gail on 15 Apr 2024
Hello Ricky thank you for the review and the compliments I will be sure to share them with my team
Hello LesleyThank you for the review. I will share this with my team
6/10 Okay
Debra
1 Mar 2024
Liked: Cleanliness, staff & service
I stayed at this hotel during their off season. The hotel was nearly empty.
The stay was very quiet. When I entered the lobby I was concerned because it looked a bit shabby and in need of an update. The staff were very helpful and friendly. Making my way to my room was concerning because it looked shabby and the walls were in need of new paint.
I was pleasently surprised that my room was updated recently I think. Had a totally different feel. It was clean and better furnished.
I didn't eat their breakfast which was included. Nor did I go in the dining area so can't comment on that.
There was a Timmies and McD's and grocery store within sight of tbe hotel.
Their recreation centre - Arena/pool a block away which was awesome.
Debra
Stayed 2 nights in Feb 2024
Response from Gail on 1 Mar 2024
Debra Thank you for the review I will share this with my team
8/10 Good
Christine
Business traveller
25 Feb 2024
Nice and clean
Christine
Stayed 1 night in Feb 2024
Response from Gail on 25 Feb 2024
Hello ChristineThank you for your review I will be sure to share it with my team.
6/10 Okay
Bruce, Picton
24 Jan 2024
This property was okay. Breakfast was not great - food was cold, yogurt was out of date, muffins were not fresh. Room was freezing when I arrived, bathroom sink tap leaked.
Bruce
Stayed 1 night in Jan 2024
Response from Gail on 24 Jan 2024
I am sorry that your stay did not meet your expectation's, did you mention to the issues that you had so they could correct them
10/10 Excellent
RobinR
1 Jan 2024
RobinR
Stayed 1 night in Dec 2023
Response from Gail on 24 Jan 2024
Thank you
8/10 Good
Jamie
30 Dec 2023
Jamie
Stayed 3 nights in Dec 2023
Response from Gail on 2 Jan 2024
Thank you for the review Jamie I will be sure to share this with my team
8/10 Good
Michael
19 Dec 2023
Liked: Staff & service
Staff was very nice.
It was a bit dirty and worn around the edges
Easy access .was suppose to have free breakfast there was nothing but some bread to toast cereal etc.no hot breakfast .we had a kitchenette room but supplies were pretty bad not even paper towels no frying pan borrowed salt and pepper.
cathryn
Stayed 1 night in Nov 2023
Response from Gail on 7 Nov 2023
Hello Cathryn. I am not sure which day you were here but we did offer a hot breakfast everyday last week up until Mon Nov. 6/23 then we still offered a continental breakfast. We usually have pots and pans along with the dishes in those rooms. I will check to see what happened. We normally don't put salt and pepper in but I guess we should start.
Thank you for the review. I will share it with my team
6/10 Okay
THERESA R
Travelled with family
23 Oct 2023
Liked: Cleanliness, staff & service
Friendly and helpful front desk staff. Room was clean but could be better as far as space. We used the sofa bed. The table had to be stacked awkwardly (unstable) on side table when the bed was open. Bathtub looks dirty due to stain on bottom (looks like safety mat was removed ?) No fan in the bathroom. Breakfast was ok but very salty eggs, expired milk. Unaware of Hockey tournament .. noisey, loud. We didn’t get much sleep😒
THERESA R
Stayed 1 night in Oct 2023
Response from Gail on 23 Oct 2023
Hello Theresa I am sorry to hear about the eggs but I don't understand how they would be salty we use fresh eggs and we do not add any thing to the eggs. Yes unfortunately hockey teams do seem to get loud even when you ask them to settle down.
Excellent location. Close proximity to everything. Clean. Quiet. Friendly staff. Expansive included free breakfast.
Amy
Stayed 1 night in Sep 2023
Response from Gail on 24 Sept 2023
Amy Thank you for the review I will share this with my team
6/10 Okay
Lisa
23 Sept 2023
Liked: Amenities
I wasn’t looking for anything to special however I wasn’t pleased with the hair that was in the tub and bathroom sink, the heat in the room and that the mini fridge was so cold that it ruined the food I had brought to save money on my little getaway. There was also dust everywhere in the room. Not the worst thing ever and I feel privileged just mentioning it however the rate of a room is a lot and deserves better attention.
Lisa
Stayed 2 nights in Sep 2023
Response from Gail on 24 Sept 2023
Hello LisaI am sorry that your room was not up to your standards. I will pass this along to the team and mention your concerns. Please accept my apologies
8/10 Good
Norma
21 Sept 2023
Liked: Cleanliness
The first room they gave me was not suitable , next to smoking entrance . They gave me a new room which was much better
Norma
Stayed 1 night in Sep 2023
Response from Gail on 24 Sept 2023
Norma thank you for your review.
8/10 Good
Patricia
17 Sept 2023
Liked: Staff & service
Patricia
Stayed 1 night in Sep 2023
Response from Gail on 19 Sept 2023
Hello Patricia thank you for the review I will share this with my team