Kenilworth Aquatic Gardens

Loved the property. Bed was super comfortable. Location was amazing. Room is soundproof. Staff is really nice with exception of the guy in the restaurant that treated us so weird the first night that we didn’t come back the other 3 nights. Instead we just walked across the street. We were there for a day event and we were famished every night when we got home. He acted like we were lost when we came to see if we could get a seat and then the second night fully ignored us. Oh well… Otherwise everyone was so wonderful. Especially the guys at the reception desk and our housekeeper. Our room was cleaned so well when we came back every day. It was immaculate. And we always had fresh water stocked.

We really liked the size of the room. It was in a nice walkable location and it was clean. Quick trip and very happy.

This hotel was one of my favorites when it was still the mandarin oriental. It just doesn’t have that same class and grace anymore. The staff are not well trained and everything takes an excessively long time. The food in the lounge was terrible. The cocktails were the same as a pub and lacked craft. Turn down service was completely skipped for me, so I had to call to get additional water and coffee pods. The tv’s do not have chromecast or app capabilities, leaving you with basic cable options. This hotel felt more like a 3/4 star rather than a 5 star. Not a horrible stay, but there are certainly much better options.