Hotel looks very well maintained as it was renovated just 5 years ago, good location, and room is a good size, but beware - the walls are paper thin. We could hear our neighbors conversations at 7 am. Lots of noise in the hallway, and the maid vacuuming other rooms at 8 am. The hotel is a spa, therefore you would expect to have a variety of services and times available, NOPE! Since we arrived right at the check in time which is 3pm (kinda late for a hotel check in time, if you ask me) -appointments for massages were no longer available that day. Since we were leaving the next eve, my husband and wanted to make sure that we were able to get an appointment for the next day. Being that we came to Karlovy Vary at the end of our Europe trip, we were extremely exausted and were looking forward to a nice relaxing 2 days in this gorgeous spa filled town. The next day we had to check out at 12, we asked for a possibility of a late checkout, we speak both english and russian, shouldnt be any problems in Karlovy Vary, right? Wrong! No late checkouts are available and we couldnt get a side by side massages as there is only 1 masseuse in the whole establishement. Once again, this is a spa hotel, woudlnt u think there would be more than 1 person that can do massage? The breakfast was included in the price for the stay, and it was preety terrible. No selection and tasted just as bad as it looked. Oh, the hotel has a pool, jacuzzi tub, and 2 saunas, but those are turned off, I believe they turn them on after 4 or so??? We werent able to take full advantage of saunas. There are a ton of hotels in Karlovy Vary, I would NOT recomend this one. Oh, also, no airconditioners in rooms. The girl at the front desk is a total airhead, during the check out she made at least 3 diferent mistakes relating to our bill.