Deluxe Room, 2 Queen Beds | Pillow-top beds, in-room safe, desk, blackout curtains

Reviews of Ameristar Casino Hotel Kansas City

4 out of 5
Ameristar Casino Hotel Kansas City
3200 North Ameristar Drive, Kansas City, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 535 out of 1009 reviews" "
Rating 8 - Good. 261 out of 1009 reviews" "
Rating 6 - Okay. 109 out of 1009 reviews" "
Rating 4 - Poor. 62 out of 1009 reviews" "
Rating 2 - Terrible. 42 out of 1009 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice casino with a wide choice of restaurants.
Stayed 1 night in Mar 2024

8/10 Good

Claudia, chester hill

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had an overnight stay here and was happy with multiple dining options. Clean and spacious room. Helpful staff. The whole casino smells like smoke which is a bit annoying. It would be better if the smoking section was on a higher level so maybe the smell wouldn’t travel all throughout the place. It was quite off-putting. The walls must be super thin because I could hear people talking most of the night and could clearly hear their conversations. I like that the parking is close and easy. Some entertainment for kids would be good - the games room was closed.
Stayed 1 night in Mar 2024

8/10 Good

Jeffery

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Chris J. on 25 Mar 2024
We are delighted to see your overall experience at Ameristar Kansas City was a positive one, Jeffrey, and we hope to welcome you back soon for another memorable stay!

6/10 Okay

Gregory, Box Elder

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Parking garage is on the other end of casino from the hotel. The mattress had a lot of give to it. The checkin person was rude when I questioned about the additional venue tax because I didn’t understand what she rambled off. It was very quite as nothing was going on there.
Stayed 1 night in Mar 2024
Response from Chris J. on 25 Mar 2024
Thank you for your review, Gregory. We hope to use your comments to help address the negative aspects of your stay and deliver five-star experiences going forward. Thank you again for your patronage.

10/10 Excellent

Claudia, Wichita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris J. on 7 Mar 2024
Thank you for the five stars, Claudia! We are delighted to see your recent trip to Ameristar Kansas City met expectations, and we can't wait to welcome you as a guest again in the future!

10/10 Excellent

Coby

Stayed 1 night in Feb 2024
Response from Chris J. on 7 Mar 2024
Thanks for the great review, Coby! We are thrilled to see your recent experience at Ameristar Kansas City hit the mark during your stay. Come back again soon!

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun going to the casino and eating there.
Stayed 1 night in Feb 2024
Response from Chris J. on 1 Mar 2024
We love to hear it, Susan! Thank you for taking the time to share a five-star review from your recent stay at Ameristar Kansas City. Come back again soon!

8/10 Good

Elisha

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Chris J. on 1 Mar 2024
Thank you for the positive review, Elisha! We are pleased to see your stay at Ameristar Kansas City was an overall positive experience, and we hope to deliver a five-star time upon your next visit!

8/10 Good

Murray

Travelled with partner
Liked: Cleanliness
Trashy people gambling. Begging for cigarettes, following us around. Bars closed in casino.
Stayed 1 night in Feb 2024
Response from Chris J on 27 Feb 2024
Murray - Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice. The staff were great
Stayed 1 night in Feb 2024
Response from Chris J on 27 Feb 2024
Mark - We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Feb 2024
Response from Chris J on 27 Feb 2024
Kayla - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

6/10 Okay

Tonja

Travelled with group
Disliked: Amenities
No microwave.
Stayed 1 night in Feb 2024
Response from Chris J on 16 Feb 2024
Tonja, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

8/10 Good

MTamanika, Newark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
No room service despite a five day stay.
Stayed 4 nights in Feb 2024
Response from Chris J on 16 Feb 2024
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that we could stay in one place for the casino and food in the hotel. We will be staying here again when we travel back to KC. ♥️💛
Stayed 2 nights in Feb 2024
Response from Chris J on 16 Feb 2024
Becky, we are so glad you had a great experience with us. We look forward to seeing you again soon on your next trip to Kansas City!

8/10 Good

Vanessa

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This place really needs to be updated. From the carpet to the dated furniture and ancient staff. Shower floor was dirty, stained carpet, atms were down... Staff was not very friendly and avoided eye contact. Not impressed by anything here..
Stayed 1 night in Feb 2024
Response from Chris J on 16 Feb 2024
Vanessa, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris J on 16 Feb 2024
Jenny, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 Excellent

Jade

Liked: Staff & service, amenities, property conditions & facilities
The shower was dirty there was a plastic shaving cover in there when I took my first shower
Stayed 1 night in Feb 2024
Response from Chris J. on 9 Feb 2024
Thank you for your review. We regret to see some aspects of your stay did not meet expectations, but we are pleased that your overall experience was a positive one. We hope to welcome you as a guest again soon!

4/10 Poor

Charlie

Travelled with family
Disliked: Amenities
Food was bad tased like it came out of a can
Stayed 2 nights in Feb 2024
Response from Chris J. on 9 Feb 2024
We regret to see your time at Ameristar Kansas City did not meet expectations. If there are further specifics to share that might help improve future visits, we encourage you to reach out via the Contact Us page on our property website.

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris J. on 9 Feb 2024
Thanks for the five stars, Steve! We value your patronage and feedback, and we are pleased to have delivered a five-star experience upon your recent stay. Looking forward to your next reservation.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris J. on 9 Feb 2024
We appreciate the five stars, David! Thank you for staying with us at Ameristar Kansas City and for taking the time to share positive feedback from your experience. We hope your next stay at Ameristar is just as great as your last!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice casino, much bigger than I expected
Stayed 1 night in Feb 2024
Response from Chris J. on 5 Feb 2024
Appreciate the kind words, Todd! Thanks for staying with us and for taking the time to share your experience. We look forward to your next visit to Ameristar Kansas City!

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay!
Stayed 2 nights in Jan 2024
Response from Chris J. on 5 Feb 2024
We love to hear it! Thanks for taking the time to share positive feedback from your recent stay. We hope your next trip is just as great as your last!

10/10 Excellent

quanitta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and peaceful
Stayed 1 night in Jan 2024
Response from Chris J. on 31 Jan 2024
Thank you for the kind words! We're pleased that our standard for cleanliness and a pleasant gaming atmosphere helped make your stay a five-star experience. Looking forward to your next reservation!

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
It was super nice!
Stayed 2 nights in Jan 2024
Response from Chris J. on 31 Jan 2024
That's what we like to hear, Lisa! Thank you for taking the time to share kind words from your recent stay. We hope your next visit to Ameristar Kansas City is just as great as your last!

4/10 Poor

Greg

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was average. No special service. A room with a bed. We expected a non smoking room. The room smelled of smoke so someone had smoked in the room. There was a lot of traffic pas our door and noise. Woke us up throughout the night.
Stayed 1 night in Jan 2024
Response from Chris J. on 31 Jan 2024
Greg, we regret to see your recent experience at Ameristar Kansas City did not meet expectations. We strive to deliver comfortable and pleasant hotel conditions during every stay, and we hope to use your comments to improve future experiences. If there are further details we can use to improve the next stay, we encourage you to contact us directly via our property website.

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris J. on 31 Jan 2024
Thank you for staying with us at Ameristar Kansas City. We hope to deliver a five-star experience upon your next visit.

10/10 Excellent

bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility.
Stayed 1 night in Jan 2024
Response from Chris J. on 25 Jan 2024
We appreciate the kind words, Bob! Thank you for staying with us at Ameristar Kansas City and for taking the time to share your review. We hope your next trip is just as great as your last!

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Chris J. on 25 Mar 2024
Thank you for staying with us and for taking the time to share your wonderful experience with us and others! We look forward to your next reservation!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris J. on 24 Jan 2024
We appreciate the five-stars, Timothy! Thank you for staying at Ameristar Kansas City. We are thrilled that your experience met expectations, and we can't wait to welcome you as a guest again in the future!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris J. on 24 Jan 2024
Thank you for staying with us, Gina, and for taking the time to share positive feedback from your recent visit to Ameristar Kansas City. We are delighted your experience was five stars, and we hope to welcome you as a guest again in the future!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything!!!
Stayed 1 night in Jan 2024
Response from Chris J. on 18 Jan 2024
We love to hear it, Barbara! Thanks for taking the time to share such a great review. Here's to next time at Ameristar Kansas City!

10/10 Excellent

Harold

Stayed 3 nights in Jan 2024
Response from Chris J. on 5 Feb 2024
Appreciate the five stars, Harold. Thank you for visiting Ameristar Kansas City. We hope to welcome you back again in the future for another excellent guest experience.

10/10 Excellent

Vickie

Travelled with family
We liked everything about the hotel and casino.
Stayed 1 night in Jan 2024
Response from Chris J. on 8 Jan 2024
We love to hear it, Vickie! Thanks for taking the time to share kind words from your positive experience at Ameristar Kansas City. We hope to welcome you back soon for another five-star stay!

10/10 Excellent

LESSLIE

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Chris J. on 8 Jan 2024
We appreciate the five stars! Thank you for staying with us at Ameristar Kansas City and for taking the time to share five stars from your experience. Come back again soon!

10/10 Excellent

chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris J. on 8 Jan 2024
Thank you, Chad, for taking the time to share five-star feedback from your recent stay at Ameristar Kansas City! We are delighted that your experience met expectations, and we hope your next stay is just as great as your last!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris J. on 8 Jan 2024
Thank you for the five-star feedback, Martha! We are thrilled that your recent stay with us at Ameristar Kansas City met expectations, and we look forward to welcoming you back again in the future!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris J. on 2 Jan 2024
Thank you for the five stars, Amy! Your feedback and patronage are appreciated. We're pleased to see your experience at Ameristar Kansas City met expectations, and we look forward to your next stay!

8/10 Good

Roger

Stayed 2 nights in Dec 2023
Response from Chris J. on 2 Jan 2024
Appreciate the feedback, Roger! Thank you for staying with us at Ameristar Kansas City. We are pleased your overall experience was a positive one, and we look forward to your next visit!

2/10 Terrible

Carla

Disliked: Staff & service, amenities
When I checked out of my room. I was charged $500. It took me 4 phone calls before I was told that I broke the tv, but they could not tell what about it was broken about. When we checked out the tv was working fine. I have called all day to try to talk to a supervisor, but no one will answer, much less return my call. This was a yearly trip here, but I will never step foot into their casinos again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Layne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Chris J. on 29 Dec 2023
Thanks for the great rating, Layne! We are thrilled your recent experience at Ameristar Kansas City met your expectations. Looking forward to welcoming you as a guest again soon!

8/10 Good

Kimberly

Stayed 1 night in Dec 2023
Response from Chris J. on 29 Dec 2023
Thanks for staying with us, Kimberly! We are delighted to see your overall experience at Ameristar Kansas City was a pleasant one, and we can't wait to welcome you back in the future for another great stay!

4/10 Poor

Steve

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Complete bs to drop (a lot, they made me remove the actual hundred and twenty room rate numerically) on a room fully intending to have dinner, drinks, and gamble. We got none of the above. Didn’t know every restaurant closed at 10pm , and the guy at the taco place was a rude dicc about it at 9:45, as was the front desk “host”. So, we got no dinner, no drinks, and as a result, I kept my money in my pocket and didn’t gamble a cent. Just went back to my room and contemplated the waste of money…
Stayed 1 night in Dec 2023
Response from Chris J. on 28 Dec 2023
Thank you for sharing your review. We regret to see some aspects of your stay did not meet expectations, and we hope to use your comments to ensure future experiences are improved. If there are any further concerns, we encourage you to contact us directly via the Contact Us page on our property website.

10/10 Excellent

Tonya

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice. Should have a pool or hot tub. It was nice having restaurant options. Hotel parking signs need to be more visible.
Stayed 1 night in Dec 2023
Response from Chris J. on 26 Dec 2023
We appreciate the fantastic review, Tonya! Thank you for staying with us at Ameristar Kansas City. We're thrilled to see your experience was a positive one, and we hope to use your comments to improve future visits!

10/10 Excellent

Christina, Cedar Rapids

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris J. on 26 Dec 2023
We appreciate the five stars, Christina! Thanks for sharing feedback from your recent stay at Ameristar Kansas City. We hope your next visit is just as comfortable as your last!

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and classy environment. Staff was nice and enjoyed the sports bar.
Stayed 4 nights in Dec 2023
Response from Chris J. on 28 Dec 2023
Thank you for the kind words, Patrick! We're pleased that the guest service, atmosphere, and dining options helped make your stay a five-star experience. Come back again soon!

8/10 Good

E

Stayed 1 night in Dec 2023
Response from Chris J. on 26 Dec 2023
Thank you for staying with us at Ameristar Kansas City! We are delighted to see your overall experience was a positive one, and we hope to welcome you as a guest again in the future for another pleasant stay.

8/10 Good

Thomas

Large rooms and plenty of dining options
Stayed 1 night in Dec 2023
Response from Chris J. on 26 Dec 2023
Thank you, Thomas, for sharing a great review from your recent stay at Ameristar Kansas City! We are pleased to see the hotel amenities and dining options helped make your visit a positive experience. Come back again soon!

10/10 Excellent

Dayne

Stayed 1 night in Dec 2023
Response from Chris J. on 18 Jan 2024
Thank you for sharing five-star feedback from your recent stay at Ameristar Kansas City! We are delighted your visit was a positive one, and we hope to welcome you back in the future for another great experience.

8/10 Good

Rajaram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris J. on 19 Dec 2023
Thank you for staying at Ameristar Kansas City! We are delighted to see your overall experience was a positive one. We hope to welcome you back in the future for another great time!

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chris J. on 20 Dec 2023
Thank you, Shauna, for taking the time to share positive feedback from your recent stay at Ameristar Kansas City. We hope to welcome you as a guest again in the future!