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Reviews of Mount Kidd Manor at Kananaskis

3 out of 5
Mount Kidd Manor at Kananaskis
2 Terrace Drive, Kananaskis, AB

Reviews

7.0

Good

Rating 10 - Excellent. 79 out of 353 reviews" "
Rating 8 - Good. 116 out of 353 reviews" "
Rating 6 - Okay. 92 out of 353 reviews" "
Rating 4 - Poor. 52 out of 353 reviews" "
Rating 2 - Terrible. 14 out of 353 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice property. Since we were only there one night, we did not explore the area.
Stayed 1 night in Jul 2020

6/10 Okay

Sara, Calgary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had stayed at the lodge in June and had a 10/10 experience. This time was a little different. We were met with a 25 dollar resort fee which was reinstated the day before our arrival and was not disclosed to us prior to providing our credit card. Hotel guests were primarily not wearing markings or practicing social distancing. Both which were non issues on our previous visit.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Mount Kidd Manor on 19 Mar 2020
Thank you for taking the time to leave a rating!

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
The property needs major renovations for the price point that is being charged.
Stayed 1 night in Mar 2020
Response from Mount Kidd Manor on 11 Mar 2020
Thank you for taking the time to leave a review. We look forward to welcoming you back in the future.

6/10 Okay

Jeri, Sherwood Park

Travelled with family
Liked: Cleanliness, staff & service, amenities
Amenities were great. Pool and game rooms fun for kids. Had to walk to other hotel outside to get to pool and restaurants though. Restaurants are expensive for what you get. Food is good though. Room was plain and could use some updating.
Stayed 2 nights in Mar 2020
Response from Mount Kidd Manor on 11 Mar 2020
Thank you for taking the time to leave a review Jeri. We look forward to welcoming you back in the future.

8/10 Good

KRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Mount Kidd Manor on 11 Mar 2020
Thank you for taking the time to leave a rating! We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from Mount Kidd Manor on 11 Mar 2020
Thank you for taking the time to leave a rating! We look forward to welcoming you back in the future.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Mt. Kidd Manor is dated, our room was clean and the staff was great.
Stayed 2 nights in Feb 2020
Response from Mount Kidd Manor on 3 Mar 2020
Thank you for taking the time to leave a review. We hope to be able to welcome you back to improve your overall experience.

10/10 Excellent

Shaoning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Mount Kidd Manor on 3 Mar 2020
Thank you for taking the time to leave a rating Shaoning! We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful renovation to main lodge Mount Kidd Manor is dated but clean and functional
Stayed 1 night in Feb 2020
Response from Mount Kidd Manor on 3 Mar 2020
Thank you for taking the time to leave a review! We look forward to welcoming you back soon.

6/10 Okay

Shayne, Kamloops

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Beautiful location but the building is in major need of a renovation. All aspects of the hotel are low in quality. Rooms are very noisy.
Stayed 2 nights in Feb 2020
Response from Mount Kidd Manor on 3 Mar 2020
Thank you for taking the time to leave a review. We hope to be able to welcome you back to improve your overall experience.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2020
Response from Mount Kidd Manor on 25 Feb 2020
Thank you for taking the time to leave a rating. We look forward to welcoming you back soon.

8/10 Good

DEREK C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Mount Kidd Manor on 25 Feb 2020
Thank you for taking the time to leave a rating Derek. We look forward to welcoming you back soon.

4/10 Poor

Diane

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from Mount Kidd Manor on 25 Feb 2020
Thank you for taking the time to leave a rating Diane. We hope to be able to welcome you back soon to improve your overall experience.

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from Mount Kidd Manor on 25 Feb 2020
Thank you for taking the time to leave a rating. We look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Travelled with family and small children
Usually this hotel is great. This weekend was extremely busy, which was expected, but the food service at Forte's for breakfast was horrible. I think it was just our server because it looked like other tables were getting served, but we had a toddler and a baby, and it seemed they put us all together in a hidden corner and forgot about us. Not impressed.
Stayed 1 night in Feb 2020
Response from Mount Kidd Manor on 11 Mar 2020
Thank you for taking the time to leave a review. Please, however, accept our apologies regarding the issues you mentioned and please know that they have since forwarded to our Leadership team to further discuss. We look forward to welcoming you back in the future to showcase our true level of service and hospitality.

8/10 Good

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got upgraded to the Crosswaters Resort so I can't specifically say how Mount Kids was. It did seem to be very family friendly so I'm glad we were moved as we went for a couples retreat.
Stayed 2 nights in Feb 2020
Response from Mount Kidd Manor on 19 Mar 2020
Thank you for taking the time to write a review of your recent stay in Kananaskis. We look forward to welcoming you back during your future trips to the valley.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing! Food was incredible. Fine dining without the formality! Best vacation spot for winter activity!
Stayed 1 night in Feb 2020
Response from Mount Kidd Manor on 3 Mar 2020
Thank you for taking the time to leave a review! We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property all around. Pool and restaurants all great
Stayed 1 night in Feb 2020
Response from Mount Kidd Manor on 3 Mar 2020
Thank you for taking the time to leave a review! We look forward to welcoming you back soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mountain location BUT the facilities (Manor) requires updating or better cleaning. Simple cleaning like grout cleaning in bathtub would make huge difference. Re-siliconing in bathroom is desperately required and it is utterly surprising that in a so called 3+ hotel it isn’t. New pool facility is great but access is pathetic. It’s a fully self use environment yet it doesn’t become operational until 8:00. That’s absolutely ridiculous. This needs to be fully operational (hot tub/steam room and sauna) at least at 6:00 AM. Late checkin - 4:00PM and early checkout 11:00 makes for a less than one day stay for high price.
Stayed 2 nights in Feb 2020
Response from Mount Kidd Manor on 11 Mar 2020
Thank you for taking the time to leave a review. Please, however, accept our apologies regarding the issues you mentioned and please know that they have since forwarded to our Leadership team to further discuss. We look forward to welcoming you back in the future to showcase our true level of service and hospitality.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Mount kids is dated but that’s not a big deal. Our neighbours smoked in The unit so that wasn’t cool.
Stayed 3 nights in Feb 2020
Response from Mount Kidd Manor on 3 Mar 2020
Thank you for taking the time to leave a review! We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Mount Kidd Manor on 25 Feb 2020
Thank you for taking the time to leave a rating. We look forward to welcoming you back soon.

4/10 Poor

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020
Response from Mount Kidd Manor on 25 Feb 2020
Thank you for taking the time to leave a rating. We look forward to welcoming you back soon to improve your overall experience.

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2020
Response from Mount Kidd Manor on 25 Feb 2020
Thank you for taking the time to leave a rating Ryan. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing. The nordic spa is superb. The hotel was older but they appear to be doing some renovations.
Stayed 2 nights in Feb 2020
Response from Mount Kidd Manor on 11 Mar 2020
Thank you for taking the time to leave a review! We look forward to welcoming you back in the future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Clean, neat and a good location to the main lodge and the Nordic Spa. Unfortunately our key cards stopped working a few times prompting trips back to the main lodge reception desk, and the thermostat wasn’t working in our room leading to an uncomfortable night in a very hot room.
Stayed 1 night in Feb 2020
Response from Mount Kidd Manor on 3 Mar 2020
Thank you for taking the time to leave a review. We hope to be able to welcome you back to improve your overall experience.

8/10 Good

Jay, Edmonton

Travelled with pets, Travelled with group
Liked: Property conditions & facilities
The loft style of our room was really nice. The mini fridge was a good size (though a microwave would have been a nice addition). Great location and price for what you get- though if you don't like dogs or children, I wouldn't recommend it. However, the Nordic Spa is 18 so we had plenty of "escape". Loved the spa and that staying here offers you a discount. We did request a do not disturb sign and wine glasses which were never delivered over our 3 night stay and the hallways were always littered with cutlery/dishes and appliances. Overall, a decent place with lots of spaces to relax.
Stayed 3 nights in Jan 2020
Response from Mount Kidd Manor on 10 Jan 2020
Thank you for taking the time to share you recent experience with us Jay. We're also happy to read you enjoyed your stay and look forward to welcoming you back during your future trips to the valley.

2/10 Terrible

Nigel

Stayed 1 night in Jan 2020

4/10 Poor

PW

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Mount Kidd Manor on 6 Jan 2020
Thank you for taking the time to leave a rating of your recent experience. We hope to be able to welcome you back soon to improve your overall experience.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Unreal that they can even keep Mt Kidd Manor even open! Moldy ceilings, unkept patios, cold showers, filthy carpets, 80’s furniture that should be thrown out, Moldy showers and terrible smells from the rooms unkept cleanliness... no idea why they even keep this place open it’s embarrassing tithe entire resort.
Stayed 2 nights in Dec 2019
Response from Mount Kidd Manor on 6 Jan 2020
Thank you for taking the time to write a review of your recent experience and please accept our apologies for the issues you mentioned. We hope to be able to welcome you back soon to improve your overall experience.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids! So many amenities nearby and activities for kids during Christmas time :)
Stayed 1 night in Dec 2019
Response from Mount Kidd Manor on 30 Dec 2019
Thank you for your wonderful review! We look forward to welcoming you and your family back soon.

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mount Kidd Manor 👎
The room was $322 per night, we were unable to check in till 4pm and have to check out by 11am, thats only 19 hours, not even a full day stay. The rooms were run down and old, this room at best is only worth $150 per night. In room amenities were sub standard. Check in arrangements were very difficult and confusing in the dark. Would not recommend.
Stayed 1 night in Dec 2019
Response from Mount Kidd Manor on 27 Dec 2019
Thank you for taking the time to share your recent experience with us Lisa. We are, however, disappointed that your stay did not meet your expectations and for that we would like to apologize. We hope to be able to welcome you back in the future to improve your overall experience.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love that everything you need is right there. Didn’t like the drunk workers at 2 am but I guess that is part of the nature of the mountains.
Stayed 2 nights in Dec 2019
Response from Mount Kidd Manor on 27 Dec 2019
Thank you for taking the time to share your recent experience with us! Please, however, accept our sincere apologies regarding your early morning issue and please know it has since been forward to our leadership team to further discuss. We look forward to welcoming you back during your future trips to Kananaskis.

4/10 Poor

Karolina, Calgary

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I have stayed here many times before but unfortunately this stay didn’t go well. The room was great but the bathroom door didn’t close or lock and there were 2 lightbulbs burnt out and the outlet by the bed didn’t work. I would have complained and changed rooms if we were staying for longer than one night. We went for dinner in the Cedar room and our server Stuart was amazing. Unfortunately the food was not, the Brie appetizer came out with plastic in it and the steak was burnt instead of medium well. Not to mention we waited over an hour for our appetizers, this made for a 2.5 hour dinner and we were not able to take advantage of the other amenities since it took so long. Not sure why since there were only 6 tables occupied. The worst part was the wrong credit card was authorized during check in and the front desk staff assured me it was not them that used my visa (that I had left at home). So I immediately called and cancelled my card and after more investigation it turns out the front desk authorized my visa debit instead of the credit card provided at check in. A real pain in the butt since now I have to change my card info on 10 places that I normally have it saved to. Not great right before Xmas. But I was offers free breakfast for 2 next time I come, not sure if that’s a justification for a crappy experience but I will stay again since it’s my husbands favourite hotel.
Stayed 1 night in Dec 2019
Response from Mount Kidd Manor on 23 Dec 2019
Thank you for taking the time to share your recent stay with us Karolina. Please, however, accept our apologies for the experience your described. We have since forwarded your comments to our Front Office Manager as well as our Director of Outlets to further discuss with their team to ensure this does not happen in the future. We hope to be able to welcome you back soon to showcase our true level of service and hospitality.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
We booked a double queen room but somehow ended up with a loft room. It’s nice but not what I asked for, and now we’ll have to pay more than we expected
Stayed 1 night in Dec 2019
Response from Mount Kidd Manor on 9 Dec 2019
Thank you for taking the time to share your recent experience with us and please accept our apologies for the miscommunication. We hope to be able to welcome you back in the future to improve your overall experience.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property. The pathways and the views are amazing.
Stayed 1 night in Nov 2019
Response from Mount Kidd Manor on 3 Dec 2019
Thank you for taking the time to write a review! We look forward to welcoming you back in the near future.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Under the impression that property had Been renovated...for price, disappointing
Stayed 1 night in Nov 2019
Response from Mount Kidd Manor on 3 Dec 2019
Thank you for taking the time to write a review of your recent stay with us. We are, however, disappointed that your experience did not meet your expectations and for that we would like to apologize. We hope to welcome you back during your future trips to the valley to improve your overall experience

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mount Kidd Manor is definitely dated and worn, but as a result more affordable. Most of the staff we came across were awesome but one in particular, not so much. Public areas are beautiful and well maintained. Food was incredible.
Stayed 2 nights in Nov 2019
Response from Mount Kidd Manor on 3 Dec 2019
Thank you for taking the time to write a review! We look forward to welcoming you back in the near future.

8/10 Good

Melody

Liked: Staff & service, room comfort
Stay was great. Room was very spacious. Bathroom was in rough condition and several lights were either burned out or unplugged. Biggest downer is no breakfast room service. Front desk check in/out was perfect.
Stayed 1 night in Nov 2019
Response from Mount Kidd Manor on 3 Dec 2019
Thank you for taking the time to write a review! We look forward to welcoming you back during your future trips to Kananaskis.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Book one of the newer buildings in the resort
Mount Kidd manor rooms are horrifying. The photos on hotels.com are a far stretch from the rooms you get when you arrive. Cross waters resort where you check in is beautiful. We were looked after by the manager Liam and he gave us a much nicer room in cross water resort. We will 100% come back to the resort but just won’t book in Mount Kidd!
Stayed 2 nights in Nov 2019
Response from Mount Kidd Manor on 3 Dec 2019
Thank you for taking the time to write a review of your recent stay with us. We are, however, disappointed that your experience did not meet your expectations and for that we would like to apologize. We hope to welcome you back during your future trips to the valley to improve your overall experience.

4/10 Poor

Paula, Canmore

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is quite old, expensive for the issues we had. The room was almost 30C when we arrived (glad we had early check-in) in could not have slept in that. The guests time we flushed the toilet the water cave port of the tank and it didn't flush. To resolve that issue it took 3 requests. The beds were adequate. The morning we went to leave we first went out for breakfast. Upon returning to our room we could not get break into our room. Weathered 20 after 2 asks for Sunshine to come with a master key. That didn't work. An hour after our first ask we were able to get our stuff out of the room however to late to gain access to the first come first serve spa.
Stayed 1 night in Nov 2019
Response from Mount Kidd Manor on 3 Dec 2019
Thank you for taking the time to write a review of your recent stay with us. We are, however, disappointed that your experience did not meet your expectations and for that we would like to apologize. We hope to welcome you back during your future trips to the valley to improve your overall experience.

6/10 Okay

Karina

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Mount Kidd Manor on 3 Dec 2019
Thank you for taking the time to leave a rating. We look forward to welcoming you back during your future trips to the valley.

6/10 Okay

Kris

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Mount Kidd Manor on 3 Dec 2019
Thank you for taking the time to leave a rating. We look forward to welcoming you back during your future trips to the valley.

4/10 Poor

Douglas

Disliked: Property conditions & facilities, room comfort
This places is in need of a makeover!
Stayed 1 night in Jul 2019
Response from Mount Kidd Manor on 3 Dec 2019
Thank you for taking the time to write a review. We hope to welcome you back during your future trips to the valley to improve your overall experience.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a event with main kits would have been nice to know about. The location let us move to another building. it was great
Stayed 2 nights in Nov 2019
Response from Mount Kidd Manor on 9 Nov 2019
Thank you for taking the time to share your recent experience! We look forward to welcoming you back during your future trips to Kananaskis.

4/10 Poor

Nicholas

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I stayed at Mount Kidd Manor in September. The temperature outside was right around 5 degrees. We arrived at our room and it was incredibly hot. The thermostat read over 30 degrees. We turned off the heater, turned off the fireplace and left out balcony door open for two straight days and 2 straight nights. The entire time the room was incredibly hot and uncomfortable. The TV in our room did not work. I called the front desk 3 times over the course of our stay. Nobody ever came to the room to even have a look at the TV. Upon checkout the Manager decided to give me a refund of $$100 for my resort fee. I spent $1100 on rooms and resort fees and all they could do after our stay was refund $100. The resort is absolutely beautiful, the food is good but pricey, you are 100% paying for the location. I would recommend that if you are going to stay at the resort, book one of the other more expensive hotels.
Stayed 2 nights in Oct 2019
Response from Mount Kidd Manor on 3 Dec 2019
Thank you for taking the time to write a review of your recent stay with us. We are, however, disappointed that your experience did not meet your expectations and for that we would like to apologize. We hope to welcome you back during your future trips to the valley to improve your overall experience

6/10 Okay

Katherine

Travelled with group
Stayed 1 night in Nov 2019
Response from Mount Kidd Manor on 4 Nov 2019
Thank you for taking the time to leave a rating! We hope to be able to welcome you back in the future to improve your overall experience.