Hotel was clean, comfortable and nice atmosphere. Staff friendly and efficient. This hotel can easily be a five star hotel if they provided ample parking. Was not happy to find that other cars can park in the hotel parking lot and that we had to park somewhere else. Noticed a gentleman with a large suitcase walking a distance to get to the hotel. Planned to return next month but have decided not worth the agrevation. Several good hotels Waterloo with ample parking…Hotel was clean, comfortable and nice atmosphere. Staff friendly and efficient. This hotel can easily be a five star hotel if they provided ample parking. Was not happy to find that other cars can park in the hotel parking lot and that we had to park somewhere else. Noticed a gentleman with a large suitcase walking a distance to get to the hotel. Planned to return next month but have decided not worth the agrevation. Several good hotels Waterloo with ample parking

A verified traveller from Newmarket stayed at The Waterloo Hotel

Posted 1 year ago

The Waterloo Hotel

Expedia Verified Review…

3 out of 5

As the customer, you need to be aware this is a private residential property, in which the proprietor is renting out rooms in two separate houses. It is not a commercial property and has no business front. I arrived at the address to discover this, finding the property in darkness. After four rings of the doorbell, another guest was kind enough to respond. I had attempted to call ahead but the proprietor had not answered her phone, and voice messaging told me the voicemail message box was full -- not good. After the other guest contacted the proprietor using text messaging, the experience began to improve. The proprietor directed me to a second property, where she presented me with a room that was extremely nice and very clean. The room had an ensuite bathroom and shower, and everything else was great. I think the proprietor is quite honest and eager to provide excellent accommodation. However, she needs to keep her phone manned, keep lights on outside the residences she rents, and make sure customer have the right expectation. Were it not for the other helpful guest, I would have been on my way to something less puzzling than what I experienced. I suggest calling ahead and being ready to occupy a nice room in a residence, or find more conventional accommodation.…As the customer, you need to be aware this is a private residential property, in which the proprietor is renting out rooms in two separate houses. It is not a commercial property and has no business front. I arrived at the address to discover this, finding the property in darkness. After four rings of the doorbell, another guest was kind enough to respond. I had attempted to call ahead but the proprietor had not answered her phone, and voice messaging told me the voicemail message box was full -- not good. After the other guest contacted the proprietor using text messaging, the experience began to improve. The proprietor directed me to a second property, where she presented me with a room that was extremely nice and very clean. The room had an ensuite bathroom and shower, and everything else was great. I think the proprietor is quite honest and eager to provide excellent accommodation. However, she needs to keep her phone manned, keep lights on outside the residences she rents, and make sure customer have the right expectation. Were it not for the other helpful guest, I would have been on my way to something less puzzling than what I experienced. I suggest calling ahead and being ready to occupy a nice room in a residence, or find more conventional accommodation.

A verified traveller from fort erie, ca stayed at HB Guest Home 5

Posted 6 months ago

HB Guest Home 5

Image for Homewood Suites by Hilton Waterloo/St. Jacobs

Expedia Verified Review…

4 out of 5

Housekeeping did not attend to our room We returned to find the room in a disarray state. Unhappy about this for a very nice hotel…

A verified traveller stayed at Homewood Suites by Hilton Waterloo/St. Jacobs

Posted 2 days ago

Homewood Suites by Hilton Waterloo/St. Jacobs

Expedia Verified Review…

4 out of 5

Liked the room, within walking distance of downtown. Was easy to get in as the management sends instructions via text. Nice shower, TV was also good. The only problem was we couldn't find any cups in the room.…

A verified traveller stayed at Ellis

Posted 1 month ago

Ellis

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