Ratings based on 670 Verified Reviews

3.8 out of 5
80% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Very convenient central Jasper

Posted 17-Sep-2017
Very convey place to stay iright in Jasper. Parking was limited so had to park on the street.
Comment from Hotel Management
18-Sep-2017 by VHugie, Hotel Management
Thank you for your feedback. We are glad to hear you found our downtown location convenient and that you enjoyed your visit to Jasper. We are sorry to hear you experience difficulties with finding parking. We hope that you notified our front desk staff so they could assist you with your problem as Jasper offers free parking around town less than a block away. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton AB

Beautiful hotel right on the Main Street of Jasper

Posted 12-Sep-2017
I was a little sceptical when I first booked this hotel for our mini honeymoon in Jasper but was pleasantly surprised once we arrived! The hotel is an older building but it just adds to the atmosphere. The room was large and clean the staff were super friendly and you can basically walk to most restaurants and shops! I would definitely recommend staying here!!
Comment from Hotel Management
15-Sep-2017 by VHugie, Hotel Management
Thank you for your feedback. We are glad to hear you appreciated our downtown location and that you enjoyed your visit to Jasper. We are so glad that we were able to make your honeymoon a little more special! We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tennessee

The hotel was wonderfull.

Posted 10-Sep-2017
Pros: See above.
Cons: Lobby.
Location: Jasper National Park
Had a great stay at Whistlers Inn. Very slight downgrade for lobby being in need of a facelift. There were 2 excellent restaurants on premises. Laundry was across the street. Room was spacious, clean, and up to date. Charging ports and outlets were ample. Locatin excellent. Staff was very friendly. Would recommend. One other note was that parking was tight but we did not experience any problem.
Comment from Hotel Management
11-Sep-2017 by VHugie, Hotel Management
Thank you for your feedback. We are glad to hear you found our downtown location convenient and that you enjoyed your visit to Jasper. We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Sep-2017
parking is a big problem in July- august. if you arrive after 5:00pm, you should park on the streets nearby if you can find some place nearby,
Comment from Hotel Management
11-Sep-2017 by VHugie, Hotel Management
Thank you for your feedback. We are glad to hear you enjoyed your visit to Jasper. We are sorry to hear you experience difficulties with finding parking. We hope that you notified our front desk staff so they could assist you with your problem as Jasper offers free parking around town less than a block away. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Utah

Spacious beautiful room, excellent hotel

Posted 04-Sep-2017
Pros: Large room, up-to-date styling, location
Very nice spacious room, with King. Well appointed d├ęcor in the room and hotel as well. Very nice location for walking around the town. Staff was efficient and pleasant.
Comment from Hotel Management
05-Sep-2017 by VHugie, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Sep-2017
Cons: The parking situation was very bad.
Location: Right in the center of town. Easy walking to shops and restaurants.
Good location but parking was almost nonexistent. Lots of shops and restaurants nearby.
Comment from Hotel Management
05-Sep-2017 by VHugie, Hotel Management
Thanks for staying with us. We hope that you spoke to our 24 hour front desk staff and they were able to direct you towards more parking. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel

Posted 23-Aug-2017
Perfect location and great staff. We used the hotel as a stop over and it was very comfortable and convenient. Parking area was small but we had a place.
Comment from Hotel Management
25-Aug-2017 by VHugie, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveller

Central location

Posted 22-Aug-2017
Pros: Location
Cons: Price.
Can't beat the location, but a bit expensive for what was there.
Comment from Hotel Management
25-Aug-2017 by VHugie, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveller from Israel

Not reliable staff.

Posted 15-Aug-2017
In the hotel there are also small rooms and room without windows. The staff try at first give you those type of rooms and argument this that all other rooms already booked.
Comment from Hotel Management
18-Aug-2017 by VHugie, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveller from Toronto, Ontario, Canada

Poor Service

Posted 30-Jul-2017
Had a late arrival and the evening desk staff are very condescending. I suppose it is the high season in Banff and everything is overpriced and booked up so they don't really have to put out much effort as there are not many options. Still a professional level of politeness is not alot to ask. Room underwhelming. Unable to use the shared balcony. Wifi was fine and day staff was professional. Will avoid if we ever return to Banff.
Comment from Hotel Management
02-Aug-2017 by VHugie, Hotel Management
We regret that you had an underwhelming experience on your visit to Banff however you have confused our hotel with the one that you were unimpressed with. We are located in Jasper and do not have any rooms with balconies.