Verified
4/10 Poor
Benjamin
22 Mar 2026
Liked: Cleanliness, amenities, property conditions & facilities
I booked the room for the Amelia Concours. While the stay was relatively pleasant and uneventful, there were a few issues. There were many pros but as many cons. This review highlights the painpoints.
Where they skimped was the bath towels - felt like sandpaper. You'd think a hotel like Marriott would spend a little more for better, softer towels, but that's not the case. I'm sure that was an accountant's decision.
Room cleanliness - not entirely clean because I found disgusting nail clippings on the balcony. Quite gross.
Wardrobe - not enough room to hang all my shirts, polos and suits. There also wasn't a place to hang my suit outside of the wardrobe. There also wasn't a foldable suitcase rack to put my second suitcase on.
Breakfast was average but appreciated. Except when there wasn't any hot water, the staffer didn't come out to replenish the thermos. I waited 15 minutes for her to do so before I left in frustration.
This last one is a big one. I had left two expensive items behind by accident in the nightstand drawer and called the next day to retrieve them. I called 4 times during the week to housekeeping and the manager. NO RESPONSE. I finally sent an email to customer care. One response, NO FOLLOWUP. Nice hotel except the customer service and the points I mentioned is severely lacking to complete a better experience.
If there's another option to stay in the area, I'd suggest going elsewhere to try it out. Springhill won't be my first choice.
Benjamin
Stayed 4 nights in Mar 2026
