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Reviews of Best Western Premier Karsiyaka Convention & Spa Hotel

5 out of 5
Best Western Premier Karsiyaka Convention & Spa Hotel
Anadolu Cad No:695 Karsiyaka, Izmir

Reviews

8.0

Very good

Rating 10 - Excellent. 115 out of 284 reviews" "
Rating 8 - Good. 92 out of 284 reviews" "
Rating 6 - Okay. 42 out of 284 reviews" "
Rating 4 - Poor. 12 out of 284 reviews" "
Rating 2 - Terrible. 23 out of 284 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

wiru

Stayed 5 nights in Feb 2024

2/10 Terrible

Necati

Business traveller
Stayed 5 nights in Nov 2023

6/10 Okay

Amanda

Stayed 1 night in Nov 2023

10/10 Excellent

Engin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Parinaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and helpful staff. I had a standard room and these rooms are pretty small. Wi-Fi didn’t work properly. I guess tv was on satellite tv and didn’t work. They tried to fix it but still no luck.
Stayed 1 night in Apr 2023

8/10 Good

Farid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2023

6/10 Okay

Amin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel was OK. Staff were good but you needed to request many times for whatever you needed.
Response from BW Premier Karşıyaka Convention&Spa Hotel Mng. on 4 Apr 2023
Hello Amin,First of all, thank you for choosing us. Your evaluations are very important to us. We have taken the necessary notes and necessary training will be given to improve ourselves.Best Regards

8/10 Good

Sasan

Travelled with family
Liked: Cleanliness, staff & service, amenities
If you are looking for a hotel with a suitable standard in KarshiYaka area in Azmir, I recommend you
Stayed 7 nights in Feb 2023
Response from BWP Karsiyaka Convention & SPA Management on 4 Apr 2023
Dear Sasan,Thank you for completing the Expedie survey regarding your recent stay at our property. We hope you will come back and see us again soon.

8/10 Good

Bassel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad
Stayed 1 night in Feb 2023
Response from BWP Karsiyaka Convention & SPA Management on 4 Apr 2023
Dear Bassel,Thank you for completing the Expedia survey regarding your recent stay at our property. We hope you will come back and see us again soon.

8/10 Good

Kerem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place if you need to stay fairly close to Menemen. Non smoking rooms may not be available on the quite side. Your room may face the noisy road. Rooms are aoundproof, but if you need to open the window, it will be a problem. Self parking available. 194 TL is too expensive for a hotel guest.
Stayed 1 night in Oct 2022

2/10 Terrible

Jose

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
On the sixth floor where I stayed, the shower does not drain and if one person takes bath, the next person in a pool of dirty water to take bath... No solution --all the rooms have the same problem... No ironing board / you need a taxi or car to even step out of the hotel.. The blinds between the toilet and bedroom is basically a peep show kind. My son complained that he could see the profile of the person who takes bath.. Food is very expensive and the surrounding area is so noisy I will not recommend this to others.
Stayed 1 night in Sep 2022
Response from BWP Karsiyaka Convention & SPA Management on 6 Oct 2022
Dear Jose,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our ironing service is available in the rooms upon request and there are taxis coming to our hotel upon requests as well. Due to the architectural design, the glass between the bathroom and the room can be opened and closed with jalousie . Your business is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards,

10/10 Excellent

Deniz

Stayed 1 night in Sep 2022

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Norma

Stayed 6 nights in Aug 2022

4/10 Poor

Abdüssamet

Business traveller
Liked: Cleanliness, room comfort
Only bed is comfy
Only One personnel at check-in with extremely long waiting time. Likewise, check out was also very slow. There is a very small fitness center hidden in a vault, with no proper fitness equipment. Parking is problematic with all cars irregularly parked. Also too much traffic around hotel.
Stayed 2 nights in Aug 2022

8/10 Good

Mehdi

Travelled with partner
Liked: Cleanliness, staff & service
Proximity to shopping malls and public transportation. Great Breakfast.
Stayed 10 nights in Jul 2022
Response from BWP Karsiyaka Convention & SPA Management on 15 Aug 2022
Dear Mehdi, Thank you for comment regarding your recent stay at our property. We are grateful for your comments on our location and breakfast. We hope you will come back and see us again soon. Best Regards,

4/10 Poor

Netsanet

Stayed 2 nights in Aug 2022
Response from BWP Karsiyaka Convention & SPA Management on 15 Aug 2022
Dear Netsanet, On behalf of our entire team, we would like to apologize for not exceeding your expectations. We have sent you an email to kindly ask for additional information about your stay. Looking forward for your reply. Best Regards,

8/10 Good

Ayhan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff! Excellent maid!!!! Good food. Nothing near hotel! Sitting on 6 lane highway! 2 blocks from Izban Filthy carpets in room! Badly needed deep cleaning!
Stayed 18 nights in Jul 2022
Response from BWP Karsiyaka Convention & SPA Management on 13 Aug 2022
Dear Ayhan, On behalf of our entire team, we would like to apologize for not exceeding your expectations about our deep cleanning program and thank you for your comments on our staff. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards,

4/10 Poor

Ayan

Disliked: Cleanliness, amenities, property conditions & facilities
It's not clean at all, especially the carpet and very bad smell when you enter the rooms
Stayed 1 night in Jun 2022
Response from BWP Karsiyaka Convention & SPA Management on 29 Jun 2022
Dear Ayan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. There is an odor all around the city and we regret to say that we are unable to take any action.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards,

8/10 Good

Lars

Stayed 3 nights in Jun 2022
Response from BWP Karsiyaka Convention & SPA Management on 29 Jun 2022
Dear Lars, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Regards,

10/10 Excellent

Umut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay.
Great experience. Amazing staff that made everything enjoyable/memorable. Muhammed from the wait staff went above and beyond every day. Food (although we only did Breakfasts and Lunches, no dinner) was exciting, delicious, and we'll presented . Location is grea as well, convineantly close to down town Bodrum area with shops, restaurants, and Bars. Only draw back could be the parking, there is none, all street parking, as well as the access to the Sea which is also none existing. We were.told we could use their sister hotel Labranda, but since it was an early time of the year, we decided to.only use the pool, which is small but enjoyable.
Stayed 1 night in May 2022
Response from BWP Karsiyaka Convention & SPA Management on 15 Jun 2022
Dear Umut, We think that there is confusion about your comment. Our hotel is located in İzmir. Best Regards, Hotel Management

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2022
Response from BWP Karsiyaka Convention & SPA Management on 15 Jun 2022
Dear Guest, We would like to get in contact with you to have additional information about your rating. In order to communicate with you, please share your contact information with us. Best Regards, Hotel Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
This is a great, affordable hotel in Karsiyaka, walking distance to the metro and on a major highway. Incredible breakfasts with over 100 item buffet. Amazing staff (thank you Cagatay!) They are attentive and kind. Clean, large rooms, quiet stay, even piano music available. I look forward to staying here again!
Stayed 7 nights in May 2022

6/10 Okay

Sebastian

Stayed 1 night in May 2022

10/10 Excellent

Hilary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good service
The staff was nice and friendly
Stayed 3 nights in Mar 2022

10/10 Excellent

Kaan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

oben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Belinda

Travelled with family and small children
Liked: Staff & service, amenities
Following the issues raised at check in things were better for us. Staff all super friendly and English speaking. Breakfast selection extensive. Bed comfortable. I would say overall that the hotel did feel more like 3* due to things being a bit outdated or not quite finished to best quality, cracked bathroom tiles and unfinished grouting for example.
Stayed 2 nights in Jan 2022

10/10 Excellent

Hakan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beklentilerimi karşıladı
Lokasyon olarak çok iyi. Beklentilerimizi karşıladı. Odamız temiz ve kullanışlıydı, özellikle kat temizlik hizmetinden çok memnun kaldık. 4. Katta otelin arka tarafına bakan bir odada kaldık. Yol ya da metro sesinden rahatsız olmadık, gayet sakin ve sesiz bir bölge. Yatak çok geniş ancak bana göre fazla yumuşaktı. Tekrar kalmayı düşünebilirim.
Stayed 3 nights in Jan 2022

6/10 Okay

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Average
It was mostly nice with a few issues. The good: * The room was spacious. * Complimentary fruit plate. * We had a nice little balcony for smoking. * Internet speed was very good. The bad: * They gave us a room with two single beds even though I payed for a room with two twin beds. * TV (or its remote, idk) didn't work. The ugly: * The location is terrible if you need to go to Çiğli even though the hotel looks very close on the map. The reason is the motorway layout - you have to spend about 20 minutes driving just to get to the other side of the road. This can be nice stay for you if you, unlike me, can be bothered to go ask for what you paid for, AND if you don't have business in Çiğli.
Stayed 2 nights in Dec 2021

10/10 Excellent

Jack, Annapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, quite even though it is located in a congested area…
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Oct 2021

10/10 Excellent

Elif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Welcoming staff, always very responsive and ready to help. Room was comfy and spacious. Bathroom was a bit worn. Free parking is a plus and there is a metro station nearby. Free spa use is a nice touch but the sauna was still cold even when we visit around 11-13.00.
Stayed 1 night in Oct 2021
Response from BWP Karsiyaka Management on 22 Oct 2021
Dear Elif, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Very comfortable room and very helpful staff
Stayed 2 nights in Oct 2021

8/10 Good

ISMAIL, San rafael

Stayed 8 nights in Sep 2021

2/10 Terrible

Alisaleh

Stayed 1 night in Sep 2021

8/10 Good

Yasin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude / indifferent reception person
Reception personnel (male) was quite indifferent about our stay. Not rude, but just didn't seem to care! Clean and comfortable room. Although we booked non-smoking, there was a faint smell of smoke probably seeped into curtains. Not a biggie.
Stayed 1 night in Aug 2021

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet retreat away from the center of town.
This is a great little place in Karşıyaka for either a retreat or stop through. It's not in the middle of everything making it a quieter setting. You will have to take taxis or have a car as public isn't the easiest to use from here. The staff was kind and helpful. The room service food I ordered was good.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view , fun and clean , good location
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slow check in, rest is great
Check in and check out is too slow. For the rest perfectly clean and neat hotel with spacious room and great shower. Fitness center is closed.
Stayed 1 night in Jun 2020
Response from Best Western Premier Karsiyaka Management on 8 Jul 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Unfortunately legal Covid-19 C/I procedures takes more time than usual as we have to do a fewer measurement and Covid-19 notifications. Our fitness center is closed because of Covid-19 precautions. We appreciate for your comments on room,shower and cleaning service. We hope you will come back and see us again soon.

8/10 Good

Atli Thor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient place, next to highway. Makes it a great base for daily trips to neighboring seaside touristic towns such as Foca (Phocaea)
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was soo nice , Room was clean and quite.
Stayed 3 nights in Jul 2019

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

4/10 Poor

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The gym was closed until.10 and in very bad condition. The rooms were too hot and aircon barely helped.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No air conditioning,no Phone,very noisy,NeXT to high way,we had to leave the second Night.I wrote to you for the cancletion of the second Night.I asker for reembursment.
Stayed 2 nights in Apr 2019

8/10 Good

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Feb 2019