Holidays to Protaras

The location of the hotel, rooms, pool are just fine. But there is a serious problem for people with disabilities - disabled or wheelchairs. There is no lift from the reception level to the pool level They cannot go down to a dining room by the pool, pool or sea. The beach does not allow access to water and the descent from the hotel to the beach is very steep. Hotels in other countries in this case have a shuttle service to the sea shoreI

The property requires some maintanence. The bed wasn't satisfactory. There was a noise from the neighbors upstaurs until the late night. Even though the overall impresion is ok.

We booked with my wife & child a room for 5 days. Upon arrival, there was not such thing as "warm welcome". The staff were cold, our reservation was not easy to find, & all information given for our booking were wrong (name, citizenship etc). Furthermore we had booked for half board & they insist to explain the term more than 3 times till i told them that we fully understand english. Rooms supposed to be equiped with kettler and kitchenette as per description indicated to the website. However there were only 3 cups for coffee & nothing alse, when i complain, they said that supposed there shouldnt be anything more. Finally they gave us only a kettler but no microwave. The room was suprisingly good & cleaned. However the telephone to call the reception was not working, heating operation (for the first night) of the airconditions not working & there was a noise outside the room from the aircons. Furthermore, the next day our room was not cleaned & had to talk with the reception. Public toilets downstairs near to the reception were clean but smell awfull. In Gymnasium there was only one treadmill, few scuttered dumbells & a hercules gym equipment out of order. Kids waterpark was also incomplete since half of the facilities were out of order (two water rides were not working etc). There was a variety of food but the quality was awfull. We ate onlu the first day because we had stomach pain/ vomit. Only our 5 years old kid enjoy after all our staying.

Nice resort. Extremely nice staff

As self catering guests, the apartment was very well equipped with everything necessary for our stay. It was clean, comfortable and loved the fact it had a separate living/dining area. The staff were all so friendly and helpful , in fact there is nothing we can fault it for, loved it!

Great accommodation, great location, friendly staff.