Title: Krystal Ixtapa All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=15760&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Ixtapa All Inclusive Krystal Ixtapa offers travelers the perfect balance between peaceful relaxation and energetic activities for an ideal Mexican coastal getaway ## Photo gallery for Krystal Ixtapa All Inclusive ![Outdoor pool, open 9 AM to 8 PM, pool loungers - Krystal Ixtapa All Inclusive (Ixtapa)](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/ff00bc30.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/721cae7f-0778-4f27-824b-527d5fabec4e-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Restaurant - Krystal Ixtapa All Inclusive (Ixtapa)](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/b569d15e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor wedding area - Krystal Ixtapa All Inclusive (Ixtapa)](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/a812f33d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room, Sea View | Down duvets, in-room safe, desk, blackout curtains - Krystal Ixtapa All Inclusive (Ixtapa)](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/ce1dcd94.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers can lounge in the garden or join fitness classes and volleyball games at this beachfront resort. The property features three restaurants, in-room WiFi, and spa treatments for relaxation. Families love the playground that keeps children entertained throughout their stay. ## Reviews 7.4 Good ## Popular amenities - Pool - All-inclusive - Spa - Parking included - Restaurant - Air-conditioning £150 includes taxes & fees 2 Feb - 3 Feb ## Room options ### Check availability for these dates Tonight [Jan 5 - Jan 6](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 6 - Jan 7](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 14 of 14 rooms ### View all photos for Room Superior with Sea View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/735cb613.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Sea View - 365 sq ft - Sleeps 2 ### View all photos for Superior Room, 1 King Bed, Sea View ![Balcony view](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/1c060aa8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Sea View 8.6 Excellent 7 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Blackout curtains Down duvet Private bathroom - 365 sq ft - Sea view - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, Garden View ![Standard Room, Garden View | Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/2af881c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Garden View 8.0 Very good 20 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Blackout curtains Down duvet Private bathroom - 365 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, Sea View ![Standard Room, Sea View | Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/c4ca3105.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Sea View 7.8 Good 21 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Blackout curtains Down duvet Private bathroom - 365 sq ft - Sea view - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room, Sea View ![Superior Room, Sea View | Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/ce1dcd94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Sea View 7.6 Good 12 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Blackout curtains Down duvet Private bathroom - 365 sq ft - Sea view - Sleeps 4 - 2 Double Beds ### View all photos for Standard Non-Refundable Room ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/8e289263.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Non-Refundable Room 9.0 Wonderful 2 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Blackout curtains Down duvet Private bathroom - 365 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Room Standard with Garden View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/ec620fe9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Garden View - 365 sq ft - Sleeps 2 ### View all photos for Room Standard with Sea View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/9a388296.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Sea View - 365 sq ft - Sleeps 2 ### View all photos for Room Standard with Garden View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/76d8463f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Garden View - 365 sq ft - Sleeps 3 ### View all photos for King Ocean View ![Beach/ocean view](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/495e9b96.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Ocean View 8.4 Very good 12 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Blackout curtains Down duvet Private bathroom - 365 sq ft - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Garden View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/6ea60c21.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Garden View 8.6 Excellent 9 reviews ### Highlights Balcony Air conditioning Heating Connecting rooms available TV Blackout curtains Down duvet Private bathroom - 365 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room Standard with Garden View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/d3e5bddd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Garden View - 365 sq ft - Sleeps 3 ### View all photos for Room Standard with Sea View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/df099f12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Sea View 8.0 Very good 1 review - 365 sq ft - Sleeps 3 ### View all photos for Room Superior with Sea View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/573f141d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Sea View - 365 sq ft - Sleeps 3 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIxtapa-Hotels-Krystal-Ixtapa.h15760.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIxtapa-Hotels-Krystal-Ixtapa.h15760.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C17.66265%2C-101.60496&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KEhJkMYGcYNCwTRygtHkZoKEMYA=) Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880 #### What's nearby - El Palmar Beach \- 3 min walk \- 0.2 miles - Delfiniti \- 5 min walk \- 0.3 miles - Magic World Aquapark \- 7 min walk \- 0.4 miles - Magic World Aquatic Park \- 9 min walk \- 0.5 miles - Marina Ixtapa \- 15 min walk \- 0.8 miles #### Getting around - Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 26 min drive #### Restaurants - ‪Ruben's Hamburgers - ‬5 min walk - ‪Emilio's - ‬5 min walk - ‪Simplicio’s Steakhouse - ‬3 min walk - ‪Mini Super y Tacos La Calandria - ‬4 min walk - ‪Tesoro Ixtapa - ‬2 min walk ## About this property ### Krystal Ixtapa All Inclusive All-inclusive family-friendly resort near Zihuatanejo Bay You can look forward to a poolside bar, shopping on-site and a garden at Krystal Ixtapa All Inclusive. Active travellers can enjoy fitness classes, volleyball and cycling at this resort. Treat yourself to a hot stone massage, a body wrap or reflexology at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a playground and a hair salon, guests can connect to in-room WiFi. You'll also find perks such as: - An outdoor pool and a children's pool, along with a waterslide and sunloungers - Free self-parking - Bike hire, supervised childcare (surcharge) and a porter/bellboy - A reception hall, luggage storage and smoke-free property Room features All 255 rooms feature comforts such as air conditioning, as well as perks such as free Internet access and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 27-inch TVs with cable channels - Balconies, childcare services and heating ### All-inclusive details This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ## Similar properties ![2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/15000000/14810000/14808300/14808227/cf978dc9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Resort Ixtapa All-Inclusive by IHG Ixtapa - Pool - All-inclusive - Kids’ pool - Parking included 8.0 Very good 1,005 reviews £198 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=14808227&PinnedHotelID=14808227&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/10000/5600/5573/d789d67e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Ixtapa Ixtapa - On private beach - Pool - Hot tub - All-inclusive 8.6 Excellent 1,018 reviews £96 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=5573&PinnedHotelID=5573&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/1000000/700000/690700/690642/c4770bb5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barceló Ixtapa All Inclusive Ixtapa - Pool - All-inclusive - Spa - Kids’ pool 8.2 Very good 1,006 reviews £223 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=690642&PinnedHotelID=690642&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1640000/1636700/1636693/c166c75d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fontan Ixtapa Beach Resort - All Inclusive Ixtapa - Pool - All-inclusive - Parking included - Free Wi-Fi 6.6 798 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=1636693&PinnedHotelID=1636693&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/70000/68300/68210/1b277027.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tesoro Ixtapa All Inclusive Ixtapa - Pool - All-inclusive - Kids’ pool - Restaurant 7.2 Good 668 reviews £163 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=68210&PinnedHotelID=68210&HadPinnedHotel=true®ionId=-1&adults=2) ![Nightclub](https://images.trvl-media.com/lodging/1000000/30000/28400/28345/33666ff6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Royal Beach Ixtapa - All Inclusive Ixtapa - Pool - Breakfast included - All-inclusive - Kids’ pool 7.6 Good 664 reviews £179 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=28345&PinnedHotelID=28345&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/580000/576500/576421/f1dce420.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Brisas Ixtapa Ixtapa - On private beach - Pool - All-inclusive - Spa 8.6 Excellent 1,586 reviews £151 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=576421&PinnedHotelID=576421&HadPinnedHotel=true®ionId=-1&adults=2) ![Swim-up bar](https://images.trvl-media.com/lodging/5000000/4450000/4441000/4440978/f67f7c39.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive Ixtapa - Pool - All-inclusive - Spa - Kids’ pool 8.0 Very good 645 reviews £193 includes taxes & fees 4 Feb - 5 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=4440978&PinnedHotelID=4440978&HadPinnedHotel=true®ionId=-1&adults=2) ![5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine ](https://images.trvl-media.com/lodging/1000000/580000/579400/579360/323e2231.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Azul Ixtapa All Inclusive Beach Resort Convention Center Ixtapa - Pool - All-inclusive - Pet-friendly - Kids’ pool 8.4 Very good 1,002 reviews £239 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=579360&PinnedHotelID=579360&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment room(s), sauna, hot tub, steam room, aromatherapy](https://images.trvl-media.com/lodging/6000000/5390000/5383500/5383438/b1b8874b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Azul Ixtapa Grand Resort Spa and Convention Center Ixtapa - Pool - All-inclusive - Spa - Pet-friendly 8.8 Excellent 1,004 reviews £276 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=5383438&PinnedHotelID=5383438&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free internet ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - 2 bars/lounges - 3 restaurants - A poolside bar - Snack bar/deli ### Things to do - Arcade/game room - Bicycle rentals - Billiards/pool table - Children's pool - Fitness classes - Full-service spa - Gym - Outdoor pool - Playground - Shopping - Volleyball - Waterslide ### Family friendly - Arcade/game room - Children's pool - In-room babysitting - Outdoor pool - Playground - Snack bar/deli - Supervised activities for children (surcharge) - Waterslide ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Conference space - Meeting rooms ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Swedish massages - Thai massages ### Accessibility - Lift ### More - 1 building - 11 floors - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Towels provided ### Entertainment - 27-inch TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Heating - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties Pool access available from 9 AM to 8 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Ixtapa Krystal Krystal Ixtapa Resort Krystal Hotel Ixtapa Krystal Ixtapa Krystal Ixtapa Hotel Ixtapa Nh Krystal Hotel Ixtapa Nh Krystal Ixtapa Nh Krystal Resort Ixtapa Krystal Ixtapa Hotel Krystal Ixtapa Krystal Ixtapa Todo Incluido Krystal Ixtapa All Inclusive Resort Krystal Ixtapa All Inclusive Ixtapa Krystal Ixtapa All Inclusive Resort Ixtapa Krystal Ixtapa with optional All Inclusive ## Frequently asked questions ### Does Krystal Ixtapa All Inclusive have a pool? ### How much does it cost to stay at Krystal Ixtapa All Inclusive? ### Is Krystal Ixtapa All Inclusive pet-friendly? ### How much is parking at Krystal Ixtapa All Inclusive? ### What time is check-in at Krystal Ixtapa All Inclusive? ### What time is check-out at Krystal Ixtapa All Inclusive? ### Are there all-inclusive benefits at Krystal Ixtapa All Inclusive? ### Where is Krystal Ixtapa All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Krystal Ixtapa All Inclusive Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 8.2 Location ### 7.8 Staff & service ### 7.8 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 309 8 - Good 312 6 - Okay 188 4 - Poor 98 2 - Terrible 98 ## Reviews ### 10/10 Excellent #### Yesenia 28 Nov 2025 Liked: Amenities, property conditions & facilities The concierge team was very helpful and gentle. ![](https://a.travel-assets.com/ugc/hotel-reviews/157a7af5-e6ed-42fd-89e8-215aa3f7d458-1764360594784.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yesenia Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Joanne 12 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The rooms were clean, the staff were very helpful and always kind. The food was good. The a la carte were good as well. Only thing was there weren't any chairs on the balcony and no face cloths ##### Joanne Stayed 14 nights in Nov 2025 ### 10/10 Excellent #### Eduardo 23 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities VIP members should have more privileges besides the "skipping the line in the bar" thing. ##### Eduardo Stayed 4 nights in Dec 2025 ### 8/10 Good #### Michelle 27 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Bathroom didn’t work ##### Michelle Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Roberto 1 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Excelente ##### Roberto Stayed 1 night in Oct 2025 ### 10/10 Excellent #### HARRY 13 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The concierge department, Kayle, Selen, and Rafa get getting us checked in booking our VIP perks and in having fish that we caught while we were out fishing prepared by the kitchen with three different plates. Excellent job thank you. ##### HARRY Stayed 7 nights in Oct 2025 ### 8/10 Good #### gerardo 16 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room ##### gerardo Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Jesus 4 Apr 2025 Liked: Amenities Really nice place to stay. ##### Jesus Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Stewart 26 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place to stay ##### Stewart Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Cristian Martin 27 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Cristian Martin Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Sergio 26 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Sergio Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Verified traveller 21 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We have been going there for years, hotel staff are excellent. ##### Verified traveller Stayed 14 nights in Jan 2025 ### 10/10 Excellent #### Guadalupe 10 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is great and very friendly. ##### Guadalupe Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Tammy A. 17 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel Great room with lovely views. Comfortable! Great pool area! ![](https://a.travel-assets.com/ugc/hotel-reviews/56B3FF361408E4147A129CA7641EE1279B9F91071739667137721.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E75BC58809C7AD259E6BA4D5C6BAECE852C6EE791739667138143.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tammy A. Stayed 2 nights in Jan 2025 ### 8/10 Good #### Mario 11 Jun 2025 Liked: Cleanliness, amenities Everything was good except the elevator they have 3 but only working 1 and those doesn't have AC ##### Mario Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Fernanda 13 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Todo excelente ##### Fernanda Stayed 3 nights in Feb 2025 ### 2/10 Terrible #### Eva 27 Jun 2025 Liked: Property conditions & facilities Disliked: Staff & service The check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady. ##### Eva Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Oscar 26 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Food ##### Oscar Stayed 3 nights in Apr 2025 ### 6/10 Okay #### Tracey 28 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We were pleased with the resort disappointed in the food it was always cold .. ##### Tracey Stayed 7 nights in Mar 2025 ### 6/10 Okay #### Diane 9 Feb 2025 Liked: Cleanliness, staff & service On the weekend the resort opens up to day users pool gets loaded up with lots of kids and chairs get very crowded The buffet caters to the 80 percent local guests Staff was wonderful Not much English spoken but they try hard ##### Diane Stayed 14 nights in Jan 2025 ### 10/10 Excellent #### Jean 28 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff was so attentive and helpful (despite our lack of local language skills). Our room was clean and comfortable. The view from our room was incredible! The manager was accommodating when we asked for a late check out due to a late flight on our check out day. All in all, should we visit Ixtapa again, we would like to stay here!!! ##### Jean Stayed 2 nights in Jan 2025 ### 6/10 Okay #### Allen 26 Mar 2025 This property is getting old and needs some upgrades bathroom and room condition! ##### Allen Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Kurt 26 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Fun and engaging ##### Kurt Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### kathleen 15 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place! The pool is outstanding! The beach is beautiful with a very long stretch for early morning and sunset walks. The staff is kind, accommodating, professional and friendly. The hotel is very clean which is important to me. The breakfast were very good. The waiters (including at the pool) were very attentive. I met many people that have been coming to this resort for 10+ years. Many of them stay longer than a month! I felt extremely safe. ##### kathleen Stayed 10 nights in Feb 2025 ### 6/10 Okay #### Andriy 23 Feb 2025 The hotel has to much to improve. The food and the service are average. I guess matched the price vs the quality of food and amenities. Do not expect a high end resort or over the top service. Long lines for check in, zero attention of food allergies or food accomodations. ##### Andriy Stayed 3 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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