Title: Krystal Ixtapa All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=4176&destination=Ixtapa%2C+Guerrero%2C+Mexico&selected=15760&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Ixtapa All Inclusive Krystal Ixtapa offers travelers the perfect balance between peaceful relaxation and energetic activities for an ideal Mexican coastal getaway ## Photo gallery for Krystal Ixtapa All Inclusive ![Outdoor pool, open 9 AM to 8 PM, pool loungers - Krystal Ixtapa All Inclusive (Ixtapa)](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/ff00bc30.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/721cae7f-0778-4f27-824b-527d5fabec4e-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Restaurant - Krystal Ixtapa All Inclusive (Ixtapa)](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/8c84d0ad.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Down duvets, in-room safe, desk, blackout curtains - Krystal Ixtapa All Inclusive (Ixtapa)](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/d7ec3dfb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Krystal Ixtapa All Inclusive (Ixtapa)](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/1c961272.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers can lounge in the garden or join fitness classes and volleyball games at this beachfront resort. The property features three restaurants, in-room WiFi, and spa treatments for relaxation. Families love the playground that keeps children entertained throughout their stay. ## Reviews 7.4 Good ## Popular amenities - All-inclusive - Spa - Parking included - Restaurant - Air-conditioning £153 includes taxes & fees 29 Apr - 30 Apr ## Room options ### Check availability for these dates Tonight [Apr 6 - Apr 7](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 7 - Apr 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 17 - Apr 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Sea view Garden view Ocean view Showing 14 of 14 rooms ### View all photos for Room Superior with Sea View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/735cb613.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Sea View - 365 sq ft - Sleeps 2 ### View all photos for Superior Room, 1 King Bed, Sea View ![Balcony view](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/1c060aa8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Sea View 8.6 Excellent 7 reviews - Sea view - 365 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, Garden View ![Standard Room, Garden View | Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/2af881c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Garden View 8.0 Very good 21 reviews - Garden view - 365 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, Sea View ![Standard Room, Sea View | Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/c4ca3105.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Sea View 8.0 Very good 24 reviews - Sea view - 365 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room, Sea View ![Superior Room, Sea View | Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/ce1dcd94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Sea View 7.6 Good 13 reviews - Sea view - 365 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Standard Non-Refundable Room ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/8e289263.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Non-Refundable Room 9.4 Exceptional 3 reviews - 365 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Room Standard with Garden View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/ec620fe9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Garden View - 365 sq ft - Sleeps 2 ### View all photos for Room Standard with Sea View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/9a388296.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Sea View - 365 sq ft - Sleeps 2 ### View all photos for Room Standard with Garden View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/76d8463f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Garden View - 365 sq ft - Sleeps 3 ### View all photos for King Ocean View ![Beach/ocean view](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/495e9b96.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Ocean View 7.8 Good 15 reviews - Ocean view - 365 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Garden View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/6ea60c21.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Garden View 8.6 Excellent 9 reviews - Garden view - 365 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room Standard with Garden View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/d3e5bddd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Garden View - 365 sq ft - Sleeps 3 ### View all photos for Room Standard with Sea View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/df099f12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Sea View 8.0 Very good 1 review - 365 sq ft - Sleeps 3 ### View all photos for Room Superior with Sea View ![Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/573f141d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Sea View - 365 sq ft - Sleeps 3 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIxtapa-Hotels-Krystal-Ixtapa.h15760.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIxtapa-Hotels-Krystal-Ixtapa.h15760.Hotel-Information) ## About the area Located in Ixtapa, Krystal Ixtapa All Inclusive is on the beach. Marina Ixtapa and Marina Ixtapa Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore La Ropa Beach and El Palmar Beach. Travelling with kids? Consider Magic World Aquatic Park and Magic World Aquapark. Discover the area's water adventures with jet skiing and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking. [Visit our Ixtapa travel guide](https://www.expedia.co.uk/Ixtapa.dx4176) [View more Resorts in Ixtapa](https://www.expedia.co.uk/Ixtapa-Hotel-Resorts.d4176-aaHotelResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C17.66265%2C-101.60496&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KEhJkMYGcYNCwTRygtHkZoKEMYA=) Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880 ### What's nearby - ![El Palmar Beach](https://images.trvl-media.com/place/6075769/f3e4d71a-d413-476a-bca7-02cf21aa7fda.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) El Palmar Beach 3 min walk \- 0.2 miles - ![Marina Ixtapa](https://images.trvl-media.com/place/6075774/d82ddfd0-8700-42e6-8df1-8240c913be6c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Marina Ixtapa 15 min walk \- 0.8 miles - Delfiniti 5 min walk \- 0.3 miles - Magic World Aquapark 7 min walk \- 0.4 miles - Magic World Aquatic Park 9 min walk \- 0.5 miles ### Getting around - Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) 26 min drive ### Restaurants - Ruben's Hamburgers 5 min walk - Mini Super y Tacos La Calandria 4 min walk - Alex Sport Bar 5 min walk - Emilio's 5 min walk - Chili Beans Restaurante Mexicano 4 min walk ## About this property ### Krystal Ixtapa All Inclusive All-inclusive family-friendly resort You can look forward to a poolside bar, shopping on-site and a garden at Krystal Ixtapa All Inclusive. Active travellers can enjoy cycling, volleyball and fitness classes at this resort. Treat yourself to a body treatment, a sports massage or hydrotherapy at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a playground and a hair salon, guests can connect to in-room WiFi. You'll also find perks such as: - An outdoor pool and a children's pool, along with a waterslide and sunloungers - Free self-parking - Bike hire, supervised childcare (surcharge) and smoke-free property - A porter/bellboy, wedding services and luggage storage Room features All 255 rooms feature comforts such as air conditioning, as well as perks such as free Internet access and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 27-inch TVs with cable channels - Balconies, childcare services and heating ### All-inclusive details This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ## Similar properties ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/10000/5600/5573/d789d67e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Ixtapa - with Optional All Inclusive Ixtapa - On private beach - Pool - Hot tub - Spa 8.6 Excellent 1,067 reviews £95 includes taxes & fees 6 May - 7 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-06&endDate=2026-05-07&selected=5573&PinnedHotelID=5573&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1640000/1636700/1636693/c166c75d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fontan Ixtapa Beach Resort - All Inclusive Ixtapa - Pool - All-inclusive - Kids’ pool - Water slide 6.8 875 reviews £148 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=1636693&PinnedHotelID=1636693&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/580000/576500/576421/f1dce420.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Brisas Ixtapa Ixtapa - 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13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=690642&PinnedHotelID=690642&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/12000000/11120000/11112900/11112832/ab67b28b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gamma Plaza Ixtapa Ixtapa - Pool - Spa - Kids’ pool - Parking included 8.6 Excellent 839 reviews £72 includes taxes & fees 6 May - 7 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-06&endDate=2026-05-07&selected=11112832&PinnedHotelID=11112832&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/70000/68300/68210/1b277027.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tesoro Ixtapa All Inclusive Ixtapa - Pool - All-inclusive - Kids’ pool - Restaurant 7.2 Good 685 reviews £149 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=68210&PinnedHotelID=68210&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/1000000/30000/28400/28345/f4146dd7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Royal Beach Ixtapa - All Inclusive Ixtapa - Pool - Breakfast included - All-inclusive - Kids’ pool 7.6 Good 680 reviews £155 includes taxes & fees 6 May - 7 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-06&endDate=2026-05-07&selected=28345&PinnedHotelID=28345&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=15760,5573,1636693,576421,14808227) ## Property amenities ### Internet - Available in all rooms: Free internet ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - 2 bars/lounges - 3 restaurants - A poolside bar - Snack bar/deli ### Things to do - Arcade/game room - Bicycle rentals - Billiards/pool table - Children's pool - Fitness classes - Full-service spa - Gym - Outdoor pool - Playground - Shopping - Volleyball - Waterslide ### Family friendly - Arcade/game room - Children's pool - In-room babysitting - Outdoor pool - Playground - Snack bar/deli - Supervised activities for children (surcharge) - Waterslide ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Conference space - Meeting rooms ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Swedish massages - Thai massages ### Accessibility - Lift ### More - 1 building - 11 floors - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Towels provided ### Entertainment - 27-inch TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Heating - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties Pool access available from 9 AM to 8 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Ixtapa Krystal Krystal Ixtapa Resort Krystal Hotel Ixtapa Krystal Ixtapa Krystal Ixtapa Hotel Ixtapa Nh Krystal Hotel Ixtapa Nh Krystal Ixtapa Nh Krystal Resort Ixtapa Krystal Ixtapa Hotel Krystal Ixtapa Krystal Ixtapa Todo Incluido Krystal Ixtapa All Inclusive Resort Krystal Ixtapa All Inclusive Ixtapa Krystal Ixtapa All Inclusive Resort Ixtapa Krystal Ixtapa with optional All Inclusive ## Frequently asked questions ### Does Krystal Ixtapa All Inclusive have a pool? ### How much does it cost to stay at Krystal Ixtapa All Inclusive? ### Is Krystal Ixtapa All Inclusive pet-friendly? ### How much is parking at Krystal Ixtapa All Inclusive? ### What time is check-in at Krystal Ixtapa All Inclusive? ### What time is check-out at Krystal Ixtapa All Inclusive? ### Are there all-inclusive benefits at Krystal Ixtapa All Inclusive? ### Where is Krystal Ixtapa All Inclusive located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Krystal Ixtapa All Inclusive Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 8.6 Location ### 7.8 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 328 8 - Good 303 6 - Okay 174 4 - Poor 98 2 - Terrible 98 ## Reviews Verified ### 10/10 Excellent #### Jordan 27 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff was very good ! Nice clean rooms, safe ![](https://a.travel-assets.com/ugc/hotel-reviews/38231be9-05d6-42f5-9e53-9101fdf65902-1769531485226.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/04e3c2ee-5da8-46bc-b9bb-1b2756a292ac-1769531486305.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/059933ae-e9c9-4306-bf17-78f7b5cd8483-1769531484928.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8809db9c-06aa-4e6c-a493-bb1cdf601320-1769531486292.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jordan Stayed 7 nights in Jan 2026 Verified ### 10/10 Excellent #### Armando 7 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean room and the staff was super helpful and friendly ![](https://a.travel-assets.com/ugc/hotel-reviews/c5504662-d883-4715-ada5-84fefaee80c7-1767749960098.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Armando Stayed 2 nights in Jan 2026 Verified ### 10/10 Excellent #### Steven John 15 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Treated very well by all the staff at Krystal! Spent a full 2 weeks there and had a truly wonderful time! Kudo's to Rafael, Selene, (Both Concierges) and Jaime in the Buffet restaurant. everyday a smile and Spanish lessons with our coffee! Location is second to none by the way in Ixtapa. Right on one of the most beautiful beaches in the world!!! Steve and Colleen Lancaster ##### Steven John Stayed 14 nights in Jan 2026 Verified ### 8/10 Good #### Dorothea 16 Jan 2026 Liked: Cleanliness, staff & service, property conditions & facilities The staff and management were helpful to o address any issues. ##### Dorothea Stayed 6 nights in Jan 2026 Verified ### 8/10 Good #### Oscar 18 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was amazing with the ocean view, we got a two beds that were comfortable enough I just think it lacked on the bedsheets too light for my comfort and the hot water kept getting cold but other than that it was a very nice hotel and the staff were very friendly and helpful. I would definitely go back. ##### Oscar Stayed 3 nights in Jan 2026 Verified ### 8/10 Good #### Teresa 11 Feb 2026 Liked: Cleanliness our housekeeper was great the room was always clean the staff was always polite and helpful. The biggest complaint was the elevators, they were the slowest elevators I have ever been on. an did not work most of the time the stairs were much quicker but not the most convenient. ##### Teresa Stayed 6 nights in Feb 2026 Verified ### 10/10 Excellent #### Joanne 12 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The rooms were clean, the staff were very helpful and always kind. The food was good. The a la carte were good as well. Only thing was there weren't any chairs on the balcony and no face cloths ##### Joanne Stayed 14 nights in Nov 2025 Verified ### 10/10 Excellent #### Evelyn Lechuga 8 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great place for the price. Breathtaking views from the ocean view room. Lots of amenities and great food. Our favorite was the mexican restaurant for dinner and the cevicheria during the day, tacos in the evening. The bartender Lorenzo was super friendly and served us delicious drinks, he always made sure that they tasted exactly like we wanted. You can order drinks at the beach as well, they just down serve food (only downside for me). Plenty of umbrellas and chairs at the beach, the beach is super clean! No seagrass what so ever. The other thing I enjoyed was that they have nortenos that you can hire on the beach and a flying kite parachute . Very cool experience over all. If you want to buy soveneirs there is a small market off the strip nearby. ##### Evelyn Lechuga Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### HARRY 13 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The concierge department, Kayle, Selen, and Rafa get getting us checked in booking our VIP perks and in having fish that we caught while we were out fishing prepared by the kitchen with three different plates. Excellent job thank you. ##### HARRY Stayed 7 nights in Oct 2025 Verified ### 8/10 Good #### gerardo 16 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room ##### gerardo Stayed 7 nights in Oct 2025 Verified ### 10/10 Excellent #### Verified traveller 21 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We have been going there for years, hotel staff are excellent. ##### Verified traveller Stayed 14 nights in Jan 2025 Verified ### 10/10 Excellent #### Guadalupe 10 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is great and very friendly. ##### Guadalupe Stayed 3 nights in Mar 2025 Verified ### 10/10 Excellent #### Tammy A. 17 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel Great room with lovely views. Comfortable! Great pool area! ![](https://a.travel-assets.com/ugc/hotel-reviews/56B3FF361408E4147A129CA7641EE1279B9F91071739667137721.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E75BC58809C7AD259E6BA4D5C6BAECE852C6EE791739667138143.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tammy A. Stayed 2 nights in Jan 2025 Verified ### 2/10 Terrible #### Michael Jason 21 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities Upon arriving to Ixtapa we were notified our luggage was left in Mexico City, not the hotels fault though. We arrived to a dirty room, the table was sticky and had not been cleaned. After after a horrible dinner, we went up to our room, the door lock would not let us in, someone was sent to look at it, after 40 mins in the hallway I wanted to speak to a manager, after telling him I was not impressed they changed us room, at 6 am my wife woke me up stating bugs where in the bed and she was bitten. we asked for a refund which we where given. I booked another hotel. Having stayed at Krystal Cancun and Krystal Los Cabo I chose Krystal Ixtapa as we had great experiences with this hotel before. I am extremely disappointed that the start of our trip was ruined to these experiences, sure they gave us a refund for 6 nights, not 7 as they still charged us to sleep with bugs. No offer of anything to make up for the poor experience we had, I felt the management could have handled this so much better, I expected more and now the Krystal has lost us as customers. ##### Michael Jason Stayed 7 nights in Jan 2026 Verified ### 2/10 Terrible #### Eva 27 Jun 2025 Liked: Property conditions & facilities Disliked: Staff & service The check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady. ##### Eva Stayed 1 night in Jun 2025 Verified ### 10/10 Excellent #### Jean 28 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff was so attentive and helpful (despite our lack of local language skills). Our room was clean and comfortable. The view from our room was incredible! The manager was accommodating when we asked for a late check out due to a late flight on our check out day. All in all, should we visit Ixtapa again, we would like to stay here!!! ##### Jean Stayed 2 nights in Jan 2025 Verified ### 6/10 Okay #### Kristine 7 Feb 2025 Liked: Staff & service Disliked: Cleanliness Great location. Places a little tired and worn down. Beds are OK. Only a sheet no coverlet. Ants in the room, but they do spray when you ask. If you don’t really care about the room, then great value. If you want a little nicer Room, not the place for you. Food very average to below. Great weight staff and kind people at checking in. ##### Kristine Stayed 2 nights in Feb 2025 Verified ### 8/10 Good #### Rosario 28 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends. ##### Rosario Stayed 7 nights in Mar 2025 Verified ### 8/10 Good #### Michelle 1 Apr 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly staff. ##### Michelle Stayed 3 nights in Mar 2026 Verified ### 6/10 Okay #### Julie 15 Mar 2026 Liked: Cleanliness, staff & service Great view from room. Lunch at beach was good. Breakfast was ok. Not a fan of dinner food. Staff was awesome. Pool and beach great. Not really much in way of activities staff at pool. I really liked the place, but just know to plan on eating dinner out for me anyway. ##### Julie Stayed 7 nights in Mar 2026 Verified ### 10/10 Excellent #### Carlos H 28 Mar 2026 Liked: Staff & service, amenities Everything was great. They just need to fix the elevators and clean the restaurants from the ceiling. The pool , the bars the night events all 100% joyful ##### Carlos H Stayed 3 nights in Mar 2026 Verified ### 10/10 Excellent #### Robert 18 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Nice facility with great ocean view from our room. Breakfast buffet was delicious, Make sure to try the omelette bar. ![](https://a.travel-assets.com/ugc/hotel-reviews/da982459-9af2-410e-8a74-50b95e76afa8-1771418661017.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Robert Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Silvia 6 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Great service.!!! ##### Silvia Stayed 2 nights in Feb 2026 Verified ### 4/10 Poor #### Gordon 19 Feb 2026 Disliked: Amenities Love Ixtapa beach, stayed at this resort, the room view (king suite ocean front) was spectacular for sunsets on the lanai, the room was dated, no minibar, or robe & slippers. The food was not good, staff seemed put out to seat you and selection was poor. Some drinks were okay but no evening lobby bar to enjoy after suppers, just plastic cups from the one pool bar. If you are looking for any luxury this is not the resort to go to. Sandscapes and Barcelo were definitely better food and drink resorts… Happy traveling, live and learn. ![](https://a.travel-assets.com/ugc/hotel-reviews/000c4eed-4287-4115-a34e-77df92ebd133-1771520997177.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/562f6614-7511-498e-b76e-5d6f58118963-1771520994330.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a749d9d6-bf14-4f88-8385-7bc11442d7dd-1771520994854.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/15e03ee0-6723-489b-8f78-40c6403256b5-1771520997080.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gordon Stayed 7 nights in Feb 2026 Verified ### 4/10 Poor #### Tommy 7 Jan 2026 Disliked: Amenities Nothing crazy there … No place on the pool .. food no good … It’s a 3 star max max max ##### Tommy Stayed 6 nights in Jan 2026 ### Expedia's Latest Trends ### Hotels > - [Grand Palladium Colonial Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Colonial-Resort-Spa-All-Inclusive.h2802513.Hotel-Information) > - 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