Title: Aca Suites Ixtapa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Aca Suites Ixtapa Soak up sun-kissed days by the ocean and unwind under starry nights. Experience beachside bliss paired with delicious cuisine. ## Photo gallery for Aca Suites Ixtapa ![Outdoor pool, pool umbrellas, pool loungers - Aca Suites Ixtapa (Ixtapa)](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/25d0af40.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Panoramic Suite, 3 Bedrooms, Terrace, Ocean View | Living area | 32-inch flat-screen TV with cable channels, TV - Aca Suites Ixtapa (Ixtapa)](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/75a6566b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Aca Suites Ixtapa (Ixtapa)](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/247e63e8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Panoramic Suite, 3 Bedrooms, Terrace, Ocean View | Premium bedding, in-room safe, iron/ironing board, free WiFi - Aca Suites Ixtapa (Ixtapa)](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/a91a0d75.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Aca Suites Ixtapa (Ixtapa)](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/da7af643.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Aca Suites Ixtapa offers a tranquil beachfront getaway where you can bask in the sun and enjoy activities like volleyball. Unwind with a massage at the onsite spa, take a dip in the outdoor pool, or indulge in local cuisine at one of two on-site restaurants - all while staying connected with free WiFi. ## Reviews 8.0 Very good ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options ### View all photos for Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View ![Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View | Premium bedding, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/37ef6e74.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View ### Highlights Balcony or patio Air conditioning Kitchen Fridge Flat-screen TV Ceiling fan Premium bedding 2 bedrooms - Ocean view - 861 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed ### View all photos for Luxury Studio Suite, 1 Bedroom, Balcony, Ocean View ![Luxury Studio Suite, 1 Bedroom, Balcony, Ocean View | Premium bedding, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/1472a955.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Studio Suite, 1 Bedroom, Balcony, Ocean View ### Highlights Balcony Air conditioning Kitchenette Fridge Flat-screen TV Ceiling fan Premium bedding Rainfall showerhead - Ocean view - 431 sq ft - Sleeps 4 - 1 Single Bed and 2 Queen Beds ### View all photos for Family Villa, 3 Bedrooms, Kitchen, Garden View ![Family Villa, 3 Bedrooms, Kitchen, Garden View | Room amenity](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/a414402c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Villa, 3 Bedrooms, Kitchen, Garden View ### Highlights Balcony or patio Air conditioning Kitchen Fridge Flat-screen TV Ceiling fan Premium bedding 3 bedrooms - Garden view - 1292 sq ft - 3 bedrooms - Sleeps 12 - 1 King Bed, 4 Queen Beds and 2 Single Sofa Beds ### View all photos for Luxury Villa, 3 Bedrooms, Terrace, Ocean View ![Luxury Villa, 3 Bedrooms, Terrace, Ocean View | Private kitchen | Fridge, microwave, oven, coffee/tea maker](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/adaa7f74.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Villa, 3 Bedrooms, Terrace, Ocean View ### Highlights Balcony or patio Air conditioning Kitchen Fridge Flat-screen TV Ceiling fan Premium bedding 3 bedrooms - Ocean view - 1292 sq ft - 3 bedrooms - Sleeps 12 - 2 King Beds, 2 Queen Beds and 2 Single Sofa Beds ### View all photos for Family Villa, 2 Bedrooms, Pool View ![Family Villa, 2 Bedrooms, Pool View | Premium bedding, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/dcef1fa7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Villa, 2 Bedrooms, Pool View ### Highlights Balcony or patio Air conditioning Fridge Flat-screen TV Ceiling fan Premium bedding 2 bedrooms Rainfall showerhead - 2 bedrooms - Sleeps 8 - 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIxtapa-Hotels-Aca-Suites-Ixtapa.h25167092.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIxtapa-Hotels-Aca-Suites-Ixtapa.h25167092.Hotel-Information) ## About the area Located in Ixtapa, Aca Suites Ixtapa is on the beach. The area's natural beauty can be seen at Zihuatanejo Bay and La Ropa Beach. Travelling with kids? Consider Delfiniti and Magic World Aquapark. [Visit our Ixtapa travel guide](https://www.expedia.co.uk/Ixtapa.dx4176) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C17.66281%2C-101.60599&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=vElFHP3H8gQ5uURh9iwa97-CG7U=) Blvd Ixtapa s/n Lote 05, Zona hotelera 1, Ixtapa, GRO, 40880 ### What's nearby - ![El Palmar Beach featuring a sunset, a beach and general coastal views](https://images.trvl-media.com/place/6075769/f3e4d71a-d413-476a-bca7-02cf21aa7fda.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) El Palmar Beach 2 min walk \- 0.1 miles - ![Marina Ixtapa featuring a marina and a sunset](https://images.trvl-media.com/place/6075774/d82ddfd0-8700-42e6-8df1-8240c913be6c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Marina Ixtapa 14 min walk \- 0.8 miles - Delfiniti 3 min walk \- 0.2 miles - Magic World Aquapark 9 min walk \- 0.5 miles - Magic World Aquatic Park 10 min walk \- 0.6 miles ### Getting around - Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) 22 min drive ### Restaurants - Ruben's Hamburgers 7 min walk - Emilio's 7 min walk - Mini Super y Tacos La Calandria 6 min walk - Bistro Soleiado Cocina Mediterránea 3 min walk - Soleiado's Restaurant 3 min walk ## About this property ### Aca Suites Ixtapa Family-friendly hotel near Zihuatanejo Bay You can look forward to a garden, dry cleaning/laundry services and a bar at Aca Suites Ixtapa. This hotel is a great place to bask in the sun with a beachfront location, sunloungers and beach volleyball. Treat yourself to a massage at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and local and international cuisine. Enjoy the gym, as well as activities such as volleyball. In addition to a free children's club, guests can connect to free in-room WiFi, with a speed of 25+ Mbps. Other perks include: - An outdoor pool, along with sunloungers and pool umbrellas - Free self-parking - Buffet breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge) - A lift, concierge services and a 24-hour front desk Room features All guest rooms at Aca Suites Ixtapa offer comforts, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Rainfall showers and free toiletries - 32-inch flat-screen TVs with cable channels - Balconies or patios, fridges and microwaves ## Similar properties ![Outdoor pool, open 9 AM to 8 PM, pool loungers](https://images.trvl-media.com/lodging/1000000/20000/15800/15760/49dad830.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Ixtapa All Inclusive Ixtapa - Pool - All-inclusive - Spa - Kids’ pool 7.4 Good 1,006 reviews £161 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=15760&PinnedHotelID=15760&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/15000000/14810000/14808300/14808227/cf978dc9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Resort Ixtapa All-Inclusive by IHG Ixtapa - Pool - All-inclusive - Kids’ pool - Parking included 8.0 Very good 1,003 reviews £152 includes taxes & fees 4 Mar - 5 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=14808227&PinnedHotelID=14808227&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1640000/1636700/1636693/c166c75d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fontan Ixtapa Beach Resort - All Inclusive Ixtapa - Pool - All-inclusive - Kids’ pool - Water slide 6.8 828 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=1636693&PinnedHotelID=1636693&HadPinnedHotel=true®ionId=-1&adults=2) ![Panoramic Apartment | Living area | 32-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/67000000/66500000/66499100/66499073/796817b3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Loma Suites Ixtapa - Pool - Parking included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 117 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=66499073&PinnedHotelID=66499073&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/88000000/87920000/87917100/87917038/99d499ce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Condominio 02 recamaras Enna Inn Ixtapa Ixtapa - Pool - Parking included - Free Wi-Fi - Restaurant 8.0 Very good 17 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=87917038&PinnedHotelID=87917038&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=25167092,15760,14808227,1636693,66499073) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: WiFi (MXN 120 per day) ### Parking and transport - Return airport shuttle (surcharge) - Free self parking on site - Limited on-site self parking ### Food and drink - Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 190 per person - 2 restaurants - A bar/lounge ### Things to do - Beach volleyball - Bicycle rentals - Free children's club - Full-service spa - Gym - Outdoor pool ### Family friendly - Free children's club - Free supervised activities for children - In-room microwave - In-room refrigerator - Outdoor pool ### Conveniences - 24-hour front desk - ATM - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Beach loungers - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas ### Full-service spa - Massage - Spa open daily ### Accessibility - Lift ### More - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Rainfall showerhead - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Microwave - Oven - Refrigerator - Rice cooker ### More - Air conditioning - Ceiling fan - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 8:00 AM; check-in end time: 7:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: MXN 1000 per accommodation, per stay - Resort fee: MXN 200 per accommodation, per stay The resort fee includes: - Housekeeping - Pool access We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately MXN 190 per person - Fee for wireless Internet in public areas: MXN 120.00 per day (rates may vary) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Aca Suites Ixtapa Aparthotel Aca Suites Aparthotel Aca Suites Aca Suites Ixtapa Hotel Aca Suites Ixtapa Ixtapa Aca Suites Ixtapa Hotel Ixtapa ## Frequently asked questions ### Does Aca Suites Ixtapa have a pool? ### Is Aca Suites Ixtapa pet-friendly? ### How much is parking at Aca Suites Ixtapa? ### What time is check-in at Aca Suites Ixtapa? ### What time is check-out at Aca Suites Ixtapa? ### Does Aca Suites Ixtapa provide a shuttle to the airport? ### Where is Aca Suites Ixtapa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Aca Suites Ixtapa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.2 Location ### 7.6 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 17 8 - Good 11 6 - Okay 6 4 - Poor 1 2 - Terrible 4 ## Reviews ### 2/10 Terrible #### Sandra 11 Sept 2022 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities If I had known my son was going to wake up with bed bug bites on his arms, legs and neck… I would had never have booked a room here. And it made it worse when I got a phone call from the management andI was told it was probably ants. I took pictures of those nasty bugs as well as my son’s bites. It was disgusting. The cleaning lady Gladys was absolutely a beautiful person but I learned that next time I get to a hotel. I myself going to inspect the room. I will never rely on the property management ever again. ##### Sandra Stayed 1 night in Aug 2022 ### 8/10 Good #### KARINA 24 Apr 2023 Liked: Cleanliness, staff & service El departamento es muy agradable y cómodo. Lo que no me gustó es que no tiene gym y que la cocina de la suite 503 solo le sirve una de las parrillas por lo que tardas en preparar los alimentos. En cuestión de limpieza de la playa, hubo una boda el día anterior y la verdad dejaron muy sucio, creo que eso es algo en lo que deberían poner atención sobre todo ya que es una playa en donde desovan las tortugas. Y como último punto, tener en cuenta que muchas personas van a descansar y afuera de la habitación el último día no pudimos descansar bien ya que unos huéspedes estaban haciendo mucho ruido, sin mencionar el escandalo de sus eventos, deberían iniciar ese tipo de actividades más temprano o bien terminarlas a una hora adecuada y cuidar el volumen, se escuchaba hasta el mercadito unas cuadras más adelante. ##### KARINA Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Heriberto 23 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Tranquila, buena estancia y buen servicio Villa comoda, con todos los servicios, buena limpieza, espacio amplio, buena atención del personal, estacionamiento en tu villa y todo lo necesario para cocinar, a unos pasos de la alberca y la playa. ##### Heriberto Stayed 4 nights in Dec 2022 ### 8/10 Good #### Pedro 1 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bien ubicadada . Buenas condiciones la propiedad ##### Pedro Stayed 4 nights in Aug 2022 ### 8/10 Good #### Laura Pozos 1 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen servicio ##### Laura Pozos Stayed 3 nights in Jul 2022 ### 4/10 Poor #### sergio 18 Jan 2022 Liked: Cleanliness Disliked: Staff & service #### Beautiful hotel awful service The hotel was very nice so was the room. The service on the other hand was awful. The woman in charge of the suites was rude and disrespectful. Our first night we call to let her know the wifi password was incorrect, the stove didnt work and the fridge wasn't working. She said the stove is the way it is and we couldn't have to much food in the fridge or it wouldn't cool. When we called to let her know we were missing a pillow on the bed she basically accused my husband for being a liar also when they cleaned the room they didnt replace the comfortes and she said well there being washed and we dont have extra, and we never received a working wifi password. ##### sergio Stayed 6 nights in Jan 2022 ### 8/10 Good #### Belinda 25 Jul 2021 Liked: Cleanliness, staff & service To start when I got to the hotel the porter told me to call the number on my hotel.com reservation. I called this number and the guy that answered the phone tried giving me a different number to call while I was getting a pen to write down the number he wanted my reservation number then went in to tell me that I didn't have a reservation and hung up. After another phone call to this same number the security guard talked to him and then told me to go wait in the lobby and some one would come talk to me. Not sure what happen but there was a lady that did come talk to me and got me checked in to my room. Everything else went pretty well except for ants in the room and showers never really had hot water warm at best. ##### Belinda Stayed 3 nights in Jul 2021 ### 10/10 Excellent #### YADIRA 25 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### todo bien Todo estuvo muy bien, la habitación, el servicio, la limpieza. todo bien. ##### YADIRA Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### Juan Carlos 23 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Exelente Exelente felicidades ##### Juan Carlos Stayed 3 nights in Mar 2020 ### 8/10 Good #### Gilberto 1 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### En jeneral En jeneral muy bien todo la limpieza y el servicio pero creo que podrían renovar los muebles y mas que nada las camas el colchón moy duro ##### Gilberto Stayed 4 nights in Feb 2020 ### 10/10 Excellent #### Jean 24 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loved This Place!! This place was beautiful, inside and out. It took a while to figure our how to access our rental within the Tesoro Hotel, but after that glitch everything was perfect. We had difficulty accessing the internet and it was taken care of promptly. Cannot say enough good things about this property. Thank you for a wonderful stay!!!! ##### Jean Stayed 5 nights in Feb 2020 ### 6/10 Okay #### Verified traveller 9 Feb 2020 Liked: Staff & service, amenities, property conditions & facilities El establecimiento está bien. NO ME GUSTÓ que al llegar el día del check in me dijeran en mostrador que NO TENIA RESERVACIÓN por que había sido cancelada por falta de pago. Al investigar con el banco resultó que habían hecho el cobro y después la empresa hizo la devolución y cancelaron la reservación, de lo cual no fuimos avisados. Debo aclarar que sólo nos llegó la confirmación de reservación y nunca la de cancelación por falta de pago. Para suerte nuestra se desocupo un departamento y nos lo ofrecieron, siendo éste de mayor tamaño. ##### Verified traveller Stayed 3 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller 14 Oct 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Las actividades que hacen por las noches y en generar es un muy buen servicio ##### Verified traveller Stayed 4 nights in Oct 2019 ### 10/10 Excellent #### Dora M 18 Aug 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Exiting expectations Very nice , clean and good spacious rooms , and very good prices ##### Dora M Stayed 3 nights in Aug 2019 ### 6/10 Okay #### Verified traveller 10 Jun 2019 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities El establecimiento estuvo bien, pero la bienvenida fue más que desagradable. Primero hay que decir que es casi imposible encontrar Aca Suites, porque no hay un hotel con este nombre, se encuentra dento de un hotel llamado Tesoro. Además ni la persona de seguridad de la entrada sabia que Aca Suites estaba situada dento de ese hotel, muy mal. Una vez que logramos verificar que si era el hotel Tesoro (porque el portero nos mando por otro lado), llegamos a recepcion donde otra vez no nos querian atender. Nos decian que debiamos de contactar una persona de Aca Suites, que desagradable. Luego llego otra persona que era amable y a lo menos contactaron alguien de Aca Suites. Llegando la encargada, no pudo encontrar nuestra reservacion (yo tenia un correo de CONFIRMACION ya pagado con tarjeta con toda la informacion de expedia.mx). Ni nos atendian nada bien, era una experiencia sumamente desagradable, llegando al hotel y queriendo disfrutar de unas vacaciones y luego nadie nos queria atender y cuando nos atendieron finalmente nos querian dar una habitacion inferior a lo que habiamos reservado y pagado. En total perdimos aprox. 2 horas para poder ingresar a nuestra habitacion y perdimos con ellos medio dia de vacaciones. En final nos dieron un departamento superior a lo que reservamos, pero en ningun momento nadie se disculpo o nos queria atender bien. El resto de la estancia estuvo muy agradable y el depto. estuvo muy bien. ##### Verified traveller Stayed 3 nights in May 2019 ### 2/10 Terrible #### Guillermo 8 May 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Too much cucarachas and the staff in the pool area was so unfriendly I don’t go back there never ever 😡 ##### Guillermo Stayed 5 nights in Apr 2019 ### 10/10 Excellent #### ROBLESGOMEZVICT, Querétaro 8 Apr 2019 Liked: Staff & service, amenities, property conditions & facilities Que pidan depósito para las toallas.Por lo demás, todo muy bien ##### ROBLESGOMEZVICT Stayed 3 nights in Mar 2019 ### 2/10 Terrible #### Thomas 8 Mar 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Avoid like the plague. It took 2 hours to actually find anyone who was working for this hotel. They had no record of my reservation. ##### Thomas Stayed 1 night in Mar 2019 ### 6/10 Okay #### Verified traveller 25 Feb 2019 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### Barely acceptable Suite was dilapidated. Lots of use showed, several lights did not work, doors did not close. ##### Verified traveller Stayed 5 nights in Feb 2019 ### 10/10 Excellent #### Jon 22 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities #### Great service , Great room! I had made reservations through Hotels.com for 2 seperate rooms as we were meeting another couple from Seattle. Our friends were snowed in but managed to make it to the airport in Seattle only to find that their flight was cancelled due to snow.They ended up cancelling their vacation!. This of course meant that we lost 7 days rent due to the no late cancellation policy (hotels.com). Aca Duites was VERY helpfull in rapidly finding a replacement tenent and along with the condo owner, refunded a large share of the costs. Apparently Aca Suites is a management company that handles various condos for their owners..Excellent service and big thanks to Marco Antonio at Aca!! ##### Jon Stayed 6 nights in Feb 2019 ### 8/10 Good #### Verified traveller 18 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities Hgghhhhhvgggvkcjfufigkfigigigiifigifigigigkfugugugugugugugu ##### Verified traveller Stayed 1 night in Feb 2019 ### 10/10 Excellent #### Verified traveller 11 Feb 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities limpieza, servicio,atención buen personal y muy buen trato ##### Verified traveller Stayed 3 nights in Feb 2019 ### 10/10 Excellent #### ANDRES 20 Aug 2018 Increíbles instalaciones ##### ANDRES Stayed 2 nights in Aug 2018 ### 6/10 Okay #### Verified traveller 28 Jul 2018 Disliked: Staff & service, room comfort No buena la reservación no es directo con el hotel causa nervio ##### Verified traveller Stayed 3 nights in Jul 2018 ### 8/10 Good #### Pharry 25 Jul 2018 Liked: Cleanliness, property conditions & facilities, room comfort Ocupamos una suite para 7 personas. Nos fue muy bien. Solo algunos detalles que pueden mejorar, por ejemplo: 1) Las puerto de los cuartos no se podían cerrar con seguro. 2) Un joven que atendía el super del hotel se porto muy descortés. A favor podemos destacar: 1) Instalaciones muy limpias 2) Alberca grande bonita y limpia 3) Salvavidas muy amables y siempre a la vista 4) Comida muy sabrosa ##### Pharry Stayed 4 nights in Jul 2018 ---