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"Great "

"I have been frequenting this resort for over 10 years and I am a Hilton Honors member. I was at this resort two mothers days ago and enjoyed our stay. Seeing it had just had some improvements and rebranding we thought to utilize some of our available points to staycation this Mother's Day as well. What a disaster. The service, the valet, the amenities, not even close to what they previously were. The hotel booked a wedding, two proms, and had the holiday guests. They clearly did not plan for such a crowd. The valet wait was over an hour to drop off the car and almost two hours to pick it up. Ended up having to uber and missed our dinner reservation. The pool was so crowded no spaces were available to lay down. The beach was full of seaweed and unswimmable. Service by the pool was horrible. Asked three times for ice and water and never received it. Ordered a frozen drink and food and the drink arrived over 30 minutes later melted. The entire floor we stayed on reeked of marijuana and had kids running up and down. Couldn't sleep because of the noise. Mother's Day brunch was so crowded the restaurant offered a discount for people to take it in a bag and eat somewhere else. Truly ruined the Mother's Day weekend. "

"If you have young children do not hesitate to visit this magnificent resort!! Fun for all ages ! Im 70 and had a blast on all the water slides lol. The resort was clean and staff was Unbelievably friendly and helpful especially Boris at the front desk and John at the Corsair bar! We went from Wednesday to Saturday, Wednesday to Friday was beautiful no crowds and then Saturday it got very very, very busy. Keep that in mind if you’re not a crowd person. Thank you for a wonderful time."

"Property was nice and staff was very friendly and helpful. Property was nice low key spot. Mine only complaint is no microwave in the room."

"The staff was friendly and the room was Great!"

"Good hotel convenient location"

"Very good hotel"

"Property is under renovation, noise morning and evening. Price was reasonable "

"When in Bal Harbour, this is one of the best hotel to stay, not only because of its location but because of its staff. Everybody is so attentive and the rooms are always super clean ."