Breakfast area

Reviews of Delta Hotels by Marriott Indianapolis East

2.5 out of 5
Delta Hotels by Marriott Indianapolis East
7304 E 21st St, Indianapolis, IN

Reviews

8.0

Very good

Rating 10 - Excellent. 209 out of 450 reviews" "
Rating 8 - Good. 104 out of 450 reviews" "
Rating 6 - Okay. 68 out of 450 reviews" "
Rating 4 - Poor. 34 out of 450 reviews" "
Rating 2 - Terrible. 35 out of 450 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark, Meriden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, wonderful staff, clean rooms, quiet hotel the area has limited dining.
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Mark, thank you for the radiant review of Delta Hotels Indianapolis East. It's heartening to hear that you appreciated our spotless rooms and peaceful atmosphere. Our team members strive to provide a wonderful experience for our guests. We acknowledge that dining options in the area might be limited but we're always happy to recommend the best places nearby. We hope to serve you again soon.

2/10 Terrible

Detra N

Travelled with partner
Disliked: Amenities, property conditions & facilities
I was disappointed. The heat in my room did not work. They weren't able to give a other room. The bed was hard. This is the first Marriott hotel I stayed in that i was disappointed. I was given handicap accessible room and i didn't ask for.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Apr 2024
Detra, it's disheartening to hear of your dissatisfaction. Please accept our apologies for the inconvenience you faced regarding the room heater and comfort of the bed. We also regret any misunderstandings relating to the room allocation. While we strive to accommodate requests to the best of our abilities, it seems we missed the mark in your case. Your feedback is helpful and will duly be considered to enhance future guest experiences.

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything about it, customer service was excellent rooms are very clean.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Johnnie, we're thrilled to hear that you enjoyed your stay at Delta Hotels Indianapolis East. It's wonderful to learn that you had positive experiences with our customer service and were pleased with the cleanliness of our rooms. We aim to provide excellent service and we couldn't be happier that we succeeded during your visit. We look forward to welcoming you back in the future!

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Roger, thank you for choosing Delta Hotels Indianapolis East and for sharing your rating. We're glad to see you had a positive experience. We look forward to the opportunity to serve you again in the future.

10/10 Excellent

carey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodations were clean & comfortable. We stayed here for the 2024 solar eclipse, and it was just what we needed.
Stayed 1 night in Apr 2024
Response from Jeff Fisher, General Manager on 9 Apr 2024
Thanks Carey for the 5 rating!

8/10 Good

Loraine, Columbus

Travelled with partner
Liked: Cleanliness, staff & service
Run down and bare rooms
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Loraine, thank you for sharing your feedback. It appears your stay wasn't as satisfying as you'd hoped, particularly regarding the room conditions. We constantly strive to improve our guest experience and your feedback will be taken into consideration as we make enhancements moving forward. We hope you provide us another shot to serve you better in the future.

4/10 Poor

Sarah

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was as pictured online but looks were deceiving. The sheets smelled and the shower floor had pink residue from lack of cleaning. The refrigerator didnt work and smelled like it was overheating. It was also dirty. To get to the room from the front entrance we had to go through a maze of hallways. You can park by the exit near your room but the parking spaces are small and practically sticking out into the road. Cars drove around the building fast. The road was one way like an ally. The only area that was well lit was in front by the entrance.
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Sarah, we apologize for any issues you encountered during your stay related to cleanliness and facility functionality. Also, it's unfortunate to hear about your experience with navigating our building and the outdoor lighting. We highly value your feedback as it assists us in making improvements where they're needed. We hope we have a chance to better serve you in the future.

10/10 Excellent

Cynthia, Munster

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Cynthia, it's wonderful to hear that you had a great experience at Delta Hotels Indianapolis East! We appreciate your top-notch rating and hope to see you again soon.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Handicap parking
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Bill, we are pleased you took note of our accessible parking, as our goal at Delta Hotels Indianapolis East is to ensure convenience and ease of access for all our guests. We appreciate your feedback and hope to be your destination of choice during your next visit to the area.

2/10 Terrible

Jing

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Jing, it's disappointing to see you had less than an enjoyable experience. We regret that we weren't able to deliver the stay you expected. We'd be grateful to hear more about any specific issues you encountered, which will assist us in improving our services. We genuinely hope for another opportunity to better serve you in the future.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
This is a Motel attached to the back of the Marriot Hotel. Somewhat less fancy. Room is excellent! Parking lot costs 9$ and is patrolled by a Security Firm who wave when they drive by. Seems to be decent neighborhood. Staff very pleasant!
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr 2024
Harold, thank you for your fantastic review! It's wonderful to hear you had an enjoyable stay at Delta Hotels Indianapolis East and that you found the accommodations to be excellent. Our team members take great pride in providing a friendly and secure environment, so they'll be happy to hear your positive comments. We appreciate your feedback and look forward to welcoming you back in the near future!

10/10 Excellent

Linda, Chicago

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drive into the area was like out of a movie area such MGM Grand Hollywood.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Linda, it's delightful to hear that your arrival at Delta Hotels Indianapolis East felt like a cinematic experience. We strive to make your experience memorable from the moment you approach our property. Come back soon for another 'Hollywood' experience!

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
We appreciate your lovely rating, Darren!The satisfaction of our guests is important to us so we can't wait to see you back again at Delta Hotels Indianapolis East soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

Jama

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was great. The hallways smelled like smoke. The locks on the door were odd. Not the key lock but the deadbolt had to be turned real hard to get to latch and then it kept slipping. Oh, and they charge you $9 to park in their parking lot that is filled with potholes. The room was clean and updated.
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Jama, It's fantastic to hear that you found our team members to be friendly and the rooms clean at Delta Hotels Indianapolis East. We appreciate your observations regarding certain aspects of the hotel, such as the door locks and parking facilities. We aim to improve in those areas and ensure our guests' full satisfaction. We hope to welcome you back soon.

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was nice and the entire facility was clean and well maintained. All of the staff was very friendly and very helpful, especially the young lady that checked us in. Only complaint is that you charge for parking. Just charge a higher rate and be done with it. Sneaking in fees just seems bush league to me.
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Steve, it's fantastic to hear that you found Delta Hotels Indianapolis East pleasing and pristine. We're delighted our team members, particularly the front desk colleague, made a positive impact on your stay. Regarding your feedback on parking, we appreciate your suggestion and will consider it while reviewing our policies. Thank you for choosing us and we look forward to your return visit.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’LL NEVER STAY HERE AGAIN!!!!!! RUDE Workers, NOT HELPFUL!
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
It's regrettable to hear about your recent experience. Our team usually prides itself on delivering exceptional service and we apologize if this wasn't evident. Your feedback provides us with the opportunity to improve, and we're committed to bettering our customer service. We hope you'll consider giving us another chance to prove this to you in the future.

6/10 Okay

Angela

Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
Angela, thank you for choosing to stay with us and rating your experience. If there are any specific areas you think we could improve on, we would greatly appreciate your feedback. We're committed to delivering better experiences for our guests.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Solid place. Minor mistake between house keeping and guest services. Gave me my Suite before house keeping had cleaned it. Place is due for an update. Rooms are starting to show there age. Just does not meet the standard Marriott Quality I am used to.
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
We regret to hear that there were challenges encountered with the room readiness, and some signs of wear were noticed. Our focus is keenly on maintaining our accommodations to reflect the fine standards our guests expect. Your feedback is valuable and will be shared with our team to assist in our continuous improvements. We hope to have another opportunity to provide you with a more seamless experience in the future.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
Paul, it's fantastic to see your 5-star rating of Delta Hotels Indianapolis East! We're thrilled you had a wonderful stay and we look forward to welcoming you back next time your travels bring you to Indianapolis. Thank you for sharing your feedback.

10/10 Excellent

Deeathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 9 Jan 2024
Deeathy, thank you for your high scoring review of Delta Hotels Indianapolis East. Your positive feedback means a lot to our team. We look forward to your next stay!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Dec 2023
Angela, thank you for your high rating of Delta Hotels Indianapolis East. We're delighted to have left a positive impression. We eagerly anticipate your next visit!

4/10 Poor

Joanna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The Housekeeper did a great job of cleaning the room but the property grounds were very dirty. I would not stay again.
Stayed 2 nights in Dec 2023
Response from Customer Service on 9 Dec 2023
Joanna, we appreciate your feedback, recognizing the efforts of our diligent housekeeping team. However, we regret to note your concerns about cleanliness outside the guest rooms. Rest assured, improvements in maintaining the cleanliness of our premises are a major focus. We hope you would reconsider and allow us the opportunity to deliver a more positive experience in the future.

4/10 Poor

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never Again
We were informed at check in, we were being charged $9/day for parking, due to an event going on next door. Apparently my almost $800 for the room wasnt enough. However when we left for lunch, there was no parking left for us, while they were still charging others to park and no parking available. Staff was rude when i went in to ask them about it. They didnt make it right. They lost a customer for good.
Stayed 3 nights in Nov 2023
Response from Customer Service on 6 Dec 2023
Paul, your feedback is appreciated. We're sorry to hear that you encountered parking difficulties and that your interaction with our team members didn't meet your expectations. We assure you our team is committed to delivering a satisfying experience to all our guests. We're determined to review and address your points of concern for future improvement. We're disheartened to hear you may not return due to this and we sincerely hope you may reconsider and allow us another chance to serve you better.

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
The room I booked was sold out. I was accommodated with a double bed instead.
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Marcus, we appreciate your patience with the adjustment in your room type at Delta Hotels Indianapolis East due to unforeseen circumstances. We always aim to meet our guests' preferences and we're glad we were able to find you a comfortable alternative. Thank you for sharing your experience, we hope to have the opportunity to make your next stay even better.

6/10 Okay

Jennifer, Michigan City

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was clean. The bed sheets smelled like home ( nice and fresh, lightly bleached sheets), staff was friendly. On the bad side gun shots in the middle of the night ( NOT COOL)
Stayed 1 night in Nov 2023
Response from Customer Service on 18 Nov 2023
Jennifer, it's comforting to hear that you found the cleanliness and friendliness of our team members at Delta Hotels Indianapolis East up to standard. Additionally, we're glad the clean, fresh sheets made you feel at home. Regarding your concern about disturbances during the night, please know that guest safety is our utmost priority. We appreciate your feedback and look forward to offering you an even more peaceful stay next time.

6/10 Okay

esmeralda

Travelled with family and small children
Liked: Staff & service
They gave me a room that was to clise to lounge area and bathrooms to noisy
Stayed 2 nights in Nov 2023
Response from Customer Service on 6 Nov 2023
Esmeralda, we regret to hear that you experienced disruptions during your stay due to the location of your room. It's important that all our guests have a peaceful and comfortable stay. We value these insights and will review our protocols in terms of room allocation to prevent such situations in the future. We hope for a chance to provide a more satisfying experience in the future.

2/10 Terrible

Manuel, Chicago

Stayed 1 night in Oct 2023
Response from Customer Service on 22 Nov 2023
We appreciate you taking the time to share your feedback, Manuel.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 1 Nov 2023
Thank you for the great rating, John!We are delighted to see that you had a wonderful time at Delta Hotels Indianapolis East. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Room comfort
Get new beds.
The Hotel is very nice and very clean but the beds are not good. Horrible night sleep.
Stayed 1 night in Oct 2023
Response from Customer Service on 27 Oct 2023
Robert, it's encouraging to hear that you found the cleanliness of Delta Hotels Indianapolis East up to par. However, it's unfortunate that the comfort of the beds didn't meet your expectations, leading to a less than optimal night's rest. We understand the importance of a good sleep, especially when you are traveling. Your valuable feedback will be shared with our team for consideration. Thank you, and we hope you will consider us for future visits, so we can aim to make your experience better.

2/10 Terrible

Julie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
save your money
this is a very dirty place, breakfast was absolutely horrible. the door to room has a huge gap so you hear everything. i would never recommend this place.
Stayed 4 nights in Oct 2023
Response from Customer Service on 26 Oct 2023
Julie, we're truly troubled to learn of your experience. Assuring an immaculate environment for our guests is crucial to us, so it's unfortunate that it was not the case during your stay. Regarding the challenges with your room and breakfast, improvements will certainly be considered. Feedback like yours is invaluable as it helps us to enhance the quality of our services. We hope for a chance to provide a more enjoyable experience in the future.

2/10 Terrible

Ron

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
A very unpleasant and unacceptable encounter with the front desk. Alarm in a room across the hall went off at 12:30 am so we called the front desk to address the loudness issue. I was told it wasn't a fire / smoke alarm so all was safe BUT there was no plan to address it and get it turned off. I was unhappy with the casual approach of the front desk person handling the call so I was assertive is suggesting that she needed to get this solved asap. She said she'd see what she might be able to do and while hanging up on me she stated “F You” to me. I called back immediately and demanded an apology and her response was to blame me for my tone and approach ... which, I admit was direct but in no way disrespectful nor over the line. After 30 more minutes of the alarm going off in the room #135, it finally stopped but our sleep and evening was ruined ... and a 6:00 am wake up was looming.
Stayed 1 night in Oct 2023
Response from Jeff Fisher, General Manager on 24 Oct 2023
Ron, I am extremely sorry that one of my employees handled the situation poorly and disrespectful. I assure you that I do not tolerate this from my staff, and it will be addressed immediately. Please reach out to me at the property if there is anything I can do to make this right for you,

10/10 Excellent

Clancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 20 Oct 2023
Clancy, your high score for Delta Hotels Indianapolis East is greatly appreciated. As there's no specific feedback, we encourage you to share any highlights or areas of improvement from your visit. Our team looks forward to having the pleasure of welcoming you back in the future.

8/10 Good

SANJA

Stayed 1 night in Oct 2023
Response from Customer Service on 8 Nov 2023
Thank you for the great rating, Sanja!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Delta Hotels Indianapolis East. We'd like to share an even better experience with you soon.

8/10 Good

Hydeemaria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Oct 2023
Response from Customer Service on 16 Oct 2023
Thanks for the great rating, Hydeemaria!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Delta Hotels Indianapolis East soon, we'd love to have you back!

2/10 Terrible

Jessica

Stayed 1 night in Oct 2023
Response from Customer Service on 2 Nov 2023
Jessica, your feedback is important and we regret that your experience wasn't up to expectations. Nevertheless, we would appreciate the opportunity to better serve you next time.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indy Wedding
We needed a hotel alternative for a wedding in downtown Indy. We did not want to spend $200+ per night for the hotel selected by the couple. The Delta worked out nicely for us. Walked to a diner and Starbucks 1/2 mi away. We had a quiet stay. The bed was great and the room was clean.
Stayed 2 nights in Oct 2023
Response from Customer Service on 10 Oct 2023
Andrea, thank you for sharing your positive experience at Delta Hotels Indianapolis East. Our team is pleased to hear we could offer a fitting alternative for your downtown wedding visit. We take pride in our clean rooms and comfortable beds, so we're thrilled they contributed to your enjoyable stay. It sounds like you also enjoyed the close proximity to dining options. We appreciate your kind words and look forward to welcoming you back in the future.

4/10 Poor

Stephen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On a Saturday night there was no bartender. Loud noises late at night. While turning the water on in the shower the knob fell off. The fridge was left open so I couldn’t keep anything cold for at least 24 hours.
Stayed 2 nights in Oct 2023
Response from Customer Service on 10 Oct 2023
Stephen, it's disappointing to hear about the inconveniences encountered during your stay. We understand having no one available at the bar could affect your enjoyment, and we see how disturbances could be troublesome. You should also expect essential room amenities like the shower and fridge to be in proper working condition. We value your feedback as it guides us in spotting areas that need immediate attention. We hope that despite these difficulties, you'll consider giving us another opportunity to enhance your experience.

8/10 Good

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 10 Oct 2023
Brandy, thank you for your Expedia review and for your positive rating of Delta Hotels Indianapolis East. We value your feedback and are glad your stay with us met your expectations. We hope to see you back soon for another enjoyable experience.

6/10 Okay

Kenderick

Business traveller
Stayed 2 nights in Sep 2023
Response from Customer Service on 6 Oct 2023
Kenderick, your rating has been noted. We're always aiming to provide a top-notch experience. We'll continue improving our offerings and service to ensure positive outcomes in any future stay. We sincerely hope you'll share more about your experience next time. Your valuable feedback will assist us immensely. Thank you.

10/10 Excellent

KATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 30 Sept 2023
Thank you for the fantastic rating, Katherine!We strive to make all of our guests feel welcome and relaxed during their time at Delta Hotels Indianapolis East! We can't wait to see you again soon.

2/10 Terrible

Jeffrey

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel and amenities were just fine, but I can get a receipt for my records from them. I have tried any times to get ahold of them and keep getting the run around.
Stayed 1 night in Sep 2023
Response from Jeff Fisher, General Manager on 16 Oct 2023
Please reach out and ask for me personally. I am the new GM and I will ensure you get your receipt. I already have a PDF copy saved to my desktop. I will just need to know where to send it to.I am truly sorry that you have note had a great experience with our staff and their lack of follow through.Let me know if I can be of any further assistance to you.

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Customer Service on 27 Sept 2023
David, we're thrilled to hear that your experience at Delta Hotels Indianapolis East met your expectations. We're grateful for the perfect score and we aim to continuously offer top-notch service to valued guests like you. With that, we're looking forward to welcoming you back for another stellar stay!

6/10 Okay

Adriana

Stayed 1 night in Sep 2023
Response from Customer Service on 12 Oct 2023
Adriana, we appreciate you taking the time to rate your stay. It seems your experience was satisfactory, but we strive for all of our guests to have a memorable stay. We hope you choose to stay with us again, so that we can have the chance to provide you an even better experience.

4/10 Poor

Katherine

Stayed 1 night in Sep 2023
Response from Customer Service on 12 Oct 2023
Thanks for the feedback, Katherine.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

6/10 Okay

Kellee

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Customer Service on 19 Sept 2023
Kellee, thank you for taking the time to rate your experience. It seems there may have been some aspects of your stay that didn't meet your expectations. We welcome all feedback as it helps us continuously improve. We hope to have an opportunity to serve you better in the future.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 19 Sept 2023
Shannon, it's great to hear you had a fantastic experience at Delta Hotels Indianapolis East. We truly value your feedback and look forward to your next visit. Thank you for choosing our hotel for your stay.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness
Outdated
Stayed 1 night in Sep 2023
Response from Customer Service on 23 Sept 2023
Charles, it seems like your stay didn't quite meet your expectations regarding the contemporary aspects of our establishment. At Delta Hotels Indianapolis East, we cherish our classic design while frequently taking steps for updates. We appreciate your feedback and hope to provide a more satisfying experience on your next visit.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on 17 Sept 2023
Thank you for the 4-star rating, Steve!It's great your time at Delta Hotels Indianapolis Eastwas so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

6/10 Okay

Jason

Business traveller
Minimal fruit for breakfast, only oranges. One was obviously moldy. Lid for creamer was dirty coming directly out of the 1L original container. Very basic.
Stayed 1 night in Sep 2023
Response from Customer Service on 15 Sept 2023
Jason, it's unfortunate to hear that your breakfast experience didn't meet your expectations. We aim to provide a range of quality food choices and cleanliness is one of our top priorities. Your feedback is valuable in helping us improve these areas, rest assured that it is being addressed. We hope for another opportunity to provide you with a better experience.

8/10 Good

Earnest

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 14 Sept 2023
Earnest, thank you for your rating. At Delta Hotels Indianapolis East, we are committed to offering a pleasant stay to our guests. It seems we made a positive impression on you and we look forward to enhancing your experience even further in the future.